The document discusses the Qualiônibus toolkit aimed at enhancing public transit operations by developing manuals and contingency plans to minimize risks and improve service quality. It emphasizes the importance of driver training, customer satisfaction benchmarks, and safety measures in bus transit, highlighting various activities and challenges faced during the initial operation phases. Additionally, it outlines improvements in several cities, focusing on security and comfort at bus stations as well as efforts to combat issues like sexual abuse and congestion.

1. Luis Antonio Lindau
Guillermo Petzhold
QualiÔnibus toolkit

2. Tools
Promote the development of manuals, operational
procedures and contingency plans to minimize risks at
the beginning of operation
Evaluate client’s satisfaction with public transit and
stimulate benchmarking
Improve BRT and bus safety by: (i) training drivers, (ii)
implementating a program for personal and profissional
development and (iii) controlling transit operations

3. +1218 downloads
+1186 downloads
+1298 downloads
Since the first week of December

4. Day One of Operation
Oportunity
Start right is crucial for a positive image
Large media coverage and
participation of key city
authorities
Clients need to perceive
improvements in service
quality since day one

5. Activities developed during Day One
week
Visits to the construction site
Meetings with stakeholders
Public transit agencies
Bus operators
Smartcard operators
Construction companies

6. Activities developed during Day One
week
BRT Day One Workshop
Problems faced by other cities
Elements to consider for the beginning of operation
How to develop manuals, operational procedures and contingency
plans

7. Applications
Belo Horizonte
MOVE Antônio Carlos & Cristiano Machado
Brasília
Expresso DF - Eixo Sul

8. Safety First
Oportunity
Behavior of bus drivers is perceived as a very important attribute
to the quality of service
Bus accidents tend to be sever
Drivers can play an important role in preventing collisions
Defensive driving (as opposed to aggresive) results in safer and
more comfortable trips

9. Satisfaction Survey
Benchmarking
-2.0 -1.5 -1.0 -0.5 0.0 0.5 1.0 1.5 2.0
Comfort at bus stops
Pollution and noise generated by bus
Expenditure in public transport
Security
Comfort inside buses
Comfort at bus terminals
Speed
Comfort at bus stations
Realiability
Road safety
Availability
Easiness to transfer
User information
Customer care
Accessibility
Fare payment system
City A City B City C City D

10. Curitiba is improving the bus system based on
QualiÔnibus results
• Security
• Comfort at bus stations and bus stops
• Congestion

11. New campaign: sexual abuse

12. Monitoring the system

13. Testing improvements to comfort at bus stations
Ceiling to reduce
green-house efect
Improving the
surrounding of
stations
Better illumination
inside stations

14. New bus lane to avoid congestion

15. Funded by:
FedEx
Alcoa
Suported by:
BRT CoE (VREF)