This document outlines the main aspects of successful management at Britvic Soft Drinks Ltd. It discusses planning and delegating, effective communication in multiple directions, problem solving by understanding different perspectives, leading by good example, motivating employees by aligning goals and understanding individual needs, and setting clear goals using the PRIEST process. The most important aspects of management success are identified as planning, communication, problem solving, leading by example, motivation, focusing on individual development, and setting clear goals.

1. What does it take to be a great managerat Britvic Soft Drinks Ltd Monika Cichon 1 Monika Cichon

2. Presentation Plan Introduction Main aspects of successful management: Planning and Delegating Communication Problem Solving Guiding by good example Motivation Focus on Individual needs & Development Clearly Set Goals Summary Questions Monika Cichon 2

3. Introduction Monika Cichon 3 My past clients:

4. Planning & Delegating Involve right people for the right task Strategic planning = purpose & goals of the organization = what team needs to do to meet those goals Goals and objectives should be SMARTER 4 Monika Cichon

5. Communication Encourage discussion and brainstorm for new ideas Three directions of conversation: up, down and lateral: soft drink – fruits – vitamins (down), soft drink – various types (lateral), soft drink – social meetings, sharing (up) Frequently exchange feedback in order to function effectively Speak & Listen 5 Monika Cichon

6. Problem Solving Address the issue, not people Define the problem with input from others Where, how, when, why is it happening? Understand my role in the problem Review situation from three different angles: 1. First position – me, 2. Second position – the other person, 3. Third position – independent observer Brainstorm for solutions to the problem Achieving win-win outcome Fly on the wall Seeing through own eyes Someone else’s shoes 6 Monika Cichon

7. Guiding by good example – Managing Myself Successful stress management Professionalism Have enthusiasm for my job which is pass on to the other members of my team Has a reputation for competence among own peers - builds credibility 7 Monika Cichon

8. Motivation Align goals of the organization with goals of employees Understand what motivates each teammate Have a vision & make sure that the team understands my vision and shares it = inspire others to have their own visions Routinely reward my staff to show to my subordinates that their work is important to the working of the organization 8 Monika Cichon

9. Focus of Individual Needs & Development Bringing best in others Increasing confidence of my team Focus on a positive intention Train in an enjoyable environment & laugh Using report to build successful relationships 9 Monika Cichon

10. Clearly Set Goals Is the purpose clear? Defining the role of the teammates Using PRIEST process from NLP: 10 Monika Cichon

11. Summary Most important aspects of successful management are: Planning and Delegating Communication Problem Solving Guiding by good example Motivation Focus on Individual needs & Development Clearly Set Goals Monika Cichon 11

12. Thank you for attention! Monika Cichon 12