Downloaded 17 times
Uploaded byBritish Council (USA)
Culture At Work Presentation by Meghann Jones, Research Director, Ipsos Public Affairs
The document discusses the skills needed for working in a globalized and multicultural workplace, highlighting a survey of employers in nine countries that indicate a significant challenge in finding qualified candidates with necessary skills. Key findings emphasize the importance of communication and intercultural skills across various sectors, as well as the role of education in developing these skills. Despite recognizing their importance, many employers do not effectively screen for intercultural competencies during the recruitment process.
More Related Content
Similar to Culture At Work Presentation by Meghann Jones, Research Director, Ipsos Public Affairs
Culture At Work Presentation by Meghann Jones, Research Director, Ipsos Public Affairs
- 1. Culture at Work:Skills For The Global Workplace Meghann Jones Ipsos Public Affairs 29th May 2013
- 2. 2 Globalized world, new economies emerging Changing workplace: internationaland multi-cultural Necessary to work across international borders and in multi-cultural teams Context to the research What are the skills needed to do this?
- 3.
- 4. 4 o Large companiesand organizations o Decision makers o Responsible for recruitment and skills development strategy Survey of employers in nine countries
- 5. 5 The countries were... UnitedStates Brazil United Kingdom South Africa India Jordan United Arab Emirates Indonesia China
- 6. 6 Types of organizationsincluded Sample size • n=367 (appx. n=40 per country) Organization Type: • 54% Private Sector • 23% Public Sector • 23% NGO/Charity/3rd Sector Private Sector Types: • Mix of Manufacturing, Finance, Construction, Retail Trade, Professional Services, Wholesale, Transportation, Health care, etc. Public/NGO Sector Types: • Mix of Health, Education, Home Affairs, International Development, etc.
- 7. 7 Two-thirds interact frequentlywith those overseas... % organizations where English is spoken day-to-day ... and English is used extensively day-to-day
- 8. 8 What did wefind?
- 9. The top businesschallenge is finding qualified employees % of employers reporting business challenge 9 FINDING QUALIFIED CANDIDATES (29%) GOVERNMENT REGULATION (23%) COMPETING GLOBALLY (20%)
- 10. Top HR challengeis finding and retaining employees % of employers reporting HR challenge 10 Finding candidates with right formal qualifications Retaining good employees Finding candidates with good communication skills Training employees on new processes Finding candidates who understand the market Finding candidates with good foreign language skills
- 11. When we askedemployers about “intercultural skills” specifically… 11
- 12. 12 And different typesof skills are needed for different job types Internal facing employees need basic communication skills • Respect, collaboration, flexibility, time management External facing employees need skills beyond the basic skills • Foreign language skills, ability to adjust communication to suit cultural contexts Public sector employees require respectfulness and understanding of cultural contexts • Respect, understand cultural contexts, flexibility, leadership Private sector employees need creativity and trustworthiness as well as respectfulness • Trustworthy, flexibility, collaborative, creative
- 13. 13 Importance of interculturalskills to organization (by country, ranked by very important) And they are VERY important to most
- 14. What do interculturalskills bring to an organization? 14 • Keep teams running efficiently • Build trust with clients • Bringing on new clients • Able to work with diverse colleagues • Good for reputation • Communicate with overseas partners 40% 35% 33% 29% 28% 24% Top Business Benefits of Intercultural Skills
- 15. 15 And there arerisks to not having them • Conflict within teams • Reputation damage • Loss of clients • Cultural insensitivity to clients or partners 30% 27% 27% 21% Top Business Risks of Not Having Intercultural Skills
- 16. 16 However, many employersare not screening for intercultural skills % of employers who screen for intercultural skills during the recruitment process (by country)
- 17. 17 Though there areindicators that demonstrate intercultural skills in candidates
- 18. 80% 68% 49% 33% 11% Demonstrating respect Flexibility Open tonew ideas and ways of thinking Adjusts communications to fit different cultural contexts Communication in other languages US 71% 70% 61% 49% 43% Demonstrating respect Flexibility Open to new ideas and waysof thinking Adjusts communicationsto fitdifferentcultural contexts Communication in other languages 18 The extent to which intercultural skills are present in candidates varies Specific intercultural skills seen in candidates in the application / interview process
- 19. 19 The role ofeducation in developing intercultural skills in the workforce
- 20. 20 On the jobdevelopment is important, but education must play a role % of employers who believe education in their country enables job candidates to meet the intercultural needs (by country) Average = 35%
- 21. 21 Teaching communication skillswas #1 suggestion for higher education Contributions That Education Can Make To Improve Intercultural Skills
- 22.
- 23. 23 1. The workplaceis becoming more globalized Global workplace, significant challenges, skills gap 2. Employers facing significant challenges 3. Employers looking for a number of skills beyond formal qualifications 4. In particular, communication and intercultural skills are very important 5. Employers are not seeing job candidates with adequate communication and intercultural skills 6. Education has a key role to play in developing these skills in the future workforce
- 24.