This toolkit explains the underlying processes of Change and recommends practical actions to overcome resistance faster and move towards the adoption of change (new skills, new values, new bahaviours).
Change Activation Toolkit — An Opportunity Overviewtholtz11
This presentation provides an overview of the "Change Management Toolkit"—a comprehensive set of 18 videos, facilitator guides and handouts for preparing stakeholders at all levels to successful adopt organizational change. Includes detailed descriptions of each module.
For more information about the Change Management Toolkit and how it can help your organization, please see www.tbointl.com
Transforming Business Operations: Our Name is Our Mission
TBO International, with offices in Houston and San Antonio, is recognized as a firm that consistently helps improve organizational performance through our expertise, objectivity and partnering. Our success is measured by achieving our client's business targets, whether performance, economic or behavioral.
Original article from the Flevy business blog can be found here:
http://flevy.com/blog/sap-and-change-management/
As a “seasoned” Change Manager, I have been involved in many diverse projects focusing on managing the business aspect of technology implementations; e.g. ERP (SAP, Oracle, Microsoft Dynamics), Core Banking Systems, Business Intelligence, Case Working and Knowledge Management solutions, and the like.
To this day, I continue to be asked why is there a need to have involvement from a Change Manager, because a technology implementation “is what it is” and once implemented, the business should just be able to “get on and work with it.” But, it’s not quite as simple as that, because if you break down the impact of a technology implementation on a business, it would go something like this:
• It will change the way a business operates.
• Key stakeholders will want and need to be involved and communicated with.
• Processes will change.
• Organisation structures will change.
• The readiness of the business will need to be measured to ensure a smooth go-live.
• There will be a need to train and educate people in new ways of working.
• Business benefits as set out in the business case will need to be tracked.
• Once people gain competence with the new technology they should be encouraged to continuously improve ways of working into the future.
That sounds very simple, but actually it’s not, because all of these things involve people and they will need to have their expectations and perceptions managed.
Technology implementations aimed at making an organisation more efficient have become larger and more critical in recent years and now represent a major challenge for organisations. Despite improved technical functionality and reliability there are still project overruns, delays and sometimes downright failure. Research continues to show that between 30% and 70% of technology implementations either fail to meet their targeted benefits or stall and/or overrun. Problems are typically not related to the system or to technical issues surrounding the software but instead are often due to business related issues. One of the main reasons cited for this failure rate is that projects are usually managed from a technical perspective by Project Managers who are driven by milestones and deliverables but lack the necessary “soft skills” to deal effectively with the people side of change.
The Guide addresses core improvement by teaching how to develop content for training. The Training Material Development Guide outlines clear expectations in the sequence of building content. The format engages improvement from what is assessed in engaging employees using a Communication and Measuring Learning technology.
Leading Change: 5 ways to transform your organisation's cultureEnnovate
A guide to leading change is based upon the authors experiences of over 10 years research and insights gained from working across multiple industries and helping large organisations to deliver transformative change. The authors are Ian Duncan and Cormac Murphy.
Change Activation Toolkit — An Opportunity Overviewtholtz11
This presentation provides an overview of the "Change Management Toolkit"—a comprehensive set of 18 videos, facilitator guides and handouts for preparing stakeholders at all levels to successful adopt organizational change. Includes detailed descriptions of each module.
For more information about the Change Management Toolkit and how it can help your organization, please see www.tbointl.com
Transforming Business Operations: Our Name is Our Mission
TBO International, with offices in Houston and San Antonio, is recognized as a firm that consistently helps improve organizational performance through our expertise, objectivity and partnering. Our success is measured by achieving our client's business targets, whether performance, economic or behavioral.
Original article from the Flevy business blog can be found here:
http://flevy.com/blog/sap-and-change-management/
As a “seasoned” Change Manager, I have been involved in many diverse projects focusing on managing the business aspect of technology implementations; e.g. ERP (SAP, Oracle, Microsoft Dynamics), Core Banking Systems, Business Intelligence, Case Working and Knowledge Management solutions, and the like.
To this day, I continue to be asked why is there a need to have involvement from a Change Manager, because a technology implementation “is what it is” and once implemented, the business should just be able to “get on and work with it.” But, it’s not quite as simple as that, because if you break down the impact of a technology implementation on a business, it would go something like this:
• It will change the way a business operates.
• Key stakeholders will want and need to be involved and communicated with.
• Processes will change.
• Organisation structures will change.
• The readiness of the business will need to be measured to ensure a smooth go-live.
• There will be a need to train and educate people in new ways of working.
• Business benefits as set out in the business case will need to be tracked.
• Once people gain competence with the new technology they should be encouraged to continuously improve ways of working into the future.
That sounds very simple, but actually it’s not, because all of these things involve people and they will need to have their expectations and perceptions managed.
Technology implementations aimed at making an organisation more efficient have become larger and more critical in recent years and now represent a major challenge for organisations. Despite improved technical functionality and reliability there are still project overruns, delays and sometimes downright failure. Research continues to show that between 30% and 70% of technology implementations either fail to meet their targeted benefits or stall and/or overrun. Problems are typically not related to the system or to technical issues surrounding the software but instead are often due to business related issues. One of the main reasons cited for this failure rate is that projects are usually managed from a technical perspective by Project Managers who are driven by milestones and deliverables but lack the necessary “soft skills” to deal effectively with the people side of change.
The Guide addresses core improvement by teaching how to develop content for training. The Training Material Development Guide outlines clear expectations in the sequence of building content. The format engages improvement from what is assessed in engaging employees using a Communication and Measuring Learning technology.
Leading Change: 5 ways to transform your organisation's cultureEnnovate
A guide to leading change is based upon the authors experiences of over 10 years research and insights gained from working across multiple industries and helping large organisations to deliver transformative change. The authors are Ian Duncan and Cormac Murphy.
TetraPak Develops Change Management SkillsBrad Power
Packaging company TetraPak responded to increasing change by developing one common approach to change management, then rolled out training and deployed transformation experts. How do you build change skills in your organization?
Most traditional projects capture the majority of their lessons learned at the end of the project. The intent behind capturing these lessons is to allow the organization to apply them to future projects with a similar business or technical domain, or to projects that have similar team dynamics.
This approach, frankly, is too little, too late. We need to apply the benefits of learning as we go—on our current project, and as soon as possible.
Agile projects schedule continuous improvement activities into the plan as part of the methodology. The agile approach to lessons learned is deliberate and frequent, and it helps ensure that the team regularly considers adaptation and improvement to the point where it becomes habitual and part of their normal way of working.
We will look at the T&T and K&S that are part of this “Learn” step:
Retrospectives
Knowledge Sharing
Process Tailoring
Principles of Systems Thinking (Complex, Adaptive, Chaos)
Process Analysis
Continuous Improvement Processes
Self Assessment
This framework was created during a challenging ICT implementation project. I needed a way to get reluctant people excited and ready for their new working ways and processes, so I tested and tried different things. The one that worked was a combination of strategy, continuous change readiness measurements, picking the correct change management theory, communicating differently (and in different schedules) for different target audiences, using HR to pick the correct people to the core team and using the project management method, which suited the organization. This was an extreme experiment, but it worked. I've since tested it or parts of it in action in other change programs as well.
Succeeding in a change saturated environment - Being Human Change Community o...Prosci ANZ
We operate in change saturated organisations, in which the volume, speed and complexity of change is ever increasing. Constant change is the norm and as a result, managers and employees suffer from change fatigue.
In this interactive webinar, we will cover:
- What is change saturation?
- Common symptoms
- Snapshot of Best Practices Research
- Top 5 Tips to succeed with change in a change saturated organisation
- Q & A
Enhance your audiences knowledge with this well researched complete deck. Showcase all the important features of the deck with perfect visuals. This deck comprises of total of seventy nine slides with each slide explained in detail. Each template comprises of professional diagrams and layouts. Our professional PowerPoint experts have also included icons, graphs and charts for your convenience. All you have to do is DOWNLOAD the deck. Make changes as per the requirement. Yes, these PPT slides are completely customizable. Edit the colour, text and font size. Add or delete the content from the slide. And leave your audience awestruck with the professionally designed Change Management Implementation Checklist PowerPoint Presentation Slides complete deck.
Leadership Accelerator: Unleashing Potential in Younger Employees.pptxDennis Van Aelst
We recognize that our young professionals possess immense talent, fresh perspectives, and boundless energy. We believe in their potential to become the next generation of exceptional leaders. That's why we have developed this transformative program designed specifically to harness and amplify their abilities.
TetraPak Develops Change Management SkillsBrad Power
Packaging company TetraPak responded to increasing change by developing one common approach to change management, then rolled out training and deployed transformation experts. How do you build change skills in your organization?
Most traditional projects capture the majority of their lessons learned at the end of the project. The intent behind capturing these lessons is to allow the organization to apply them to future projects with a similar business or technical domain, or to projects that have similar team dynamics.
This approach, frankly, is too little, too late. We need to apply the benefits of learning as we go—on our current project, and as soon as possible.
Agile projects schedule continuous improvement activities into the plan as part of the methodology. The agile approach to lessons learned is deliberate and frequent, and it helps ensure that the team regularly considers adaptation and improvement to the point where it becomes habitual and part of their normal way of working.
We will look at the T&T and K&S that are part of this “Learn” step:
Retrospectives
Knowledge Sharing
Process Tailoring
Principles of Systems Thinking (Complex, Adaptive, Chaos)
Process Analysis
Continuous Improvement Processes
Self Assessment
This framework was created during a challenging ICT implementation project. I needed a way to get reluctant people excited and ready for their new working ways and processes, so I tested and tried different things. The one that worked was a combination of strategy, continuous change readiness measurements, picking the correct change management theory, communicating differently (and in different schedules) for different target audiences, using HR to pick the correct people to the core team and using the project management method, which suited the organization. This was an extreme experiment, but it worked. I've since tested it or parts of it in action in other change programs as well.
Succeeding in a change saturated environment - Being Human Change Community o...Prosci ANZ
We operate in change saturated organisations, in which the volume, speed and complexity of change is ever increasing. Constant change is the norm and as a result, managers and employees suffer from change fatigue.
In this interactive webinar, we will cover:
- What is change saturation?
- Common symptoms
- Snapshot of Best Practices Research
- Top 5 Tips to succeed with change in a change saturated organisation
- Q & A
Enhance your audiences knowledge with this well researched complete deck. Showcase all the important features of the deck with perfect visuals. This deck comprises of total of seventy nine slides with each slide explained in detail. Each template comprises of professional diagrams and layouts. Our professional PowerPoint experts have also included icons, graphs and charts for your convenience. All you have to do is DOWNLOAD the deck. Make changes as per the requirement. Yes, these PPT slides are completely customizable. Edit the colour, text and font size. Add or delete the content from the slide. And leave your audience awestruck with the professionally designed Change Management Implementation Checklist PowerPoint Presentation Slides complete deck.
Leadership Accelerator: Unleashing Potential in Younger Employees.pptxDennis Van Aelst
We recognize that our young professionals possess immense talent, fresh perspectives, and boundless energy. We believe in their potential to become the next generation of exceptional leaders. That's why we have developed this transformative program designed specifically to harness and amplify their abilities.
Anger solutions @ work putting as philosophy into practiceJulie Christiansen
How do we apply the principles of Anger Solutions into a busy workplace? How to encourage team spirit and peak performance in the 21st century workplace.
How to Lead Change When You Don't Have the Time Phil Buckley, Change with C...Phil Buckley
Many leaders quickly launch a change initiative without defining and creating the environment that will help people take on new ways of thinking and acting.
Here are three simple steps that will engage people and enable a change. They will save you time, especially when you don't have it to spare.
Let It Go: How to Stop Micromanaging and Start Growing by Christine Perkett a...Engage
Starting a business is something entrepreneurs do because they are passionate about and good at a certain topic. But growing a business requires much more than your core competency – there’s a payroll vendor to choose and employees to pay, accountants and lawyers to hire, offices to rent, books to keep up with. There are sales processes to implement, software to buy, and many other decisions that have nothing to do with the reason you may have started your business.
As you grow, you have to hire the right people to do a multitude of jobs so you can direct and lead the business into the future. And this only works if you learn to let go of all the tasks that previously fell under your domain and assign new responsibilities that come as roles expand. Anyone can be subject to micromanaging: closely observing and controlling the work of subordinates. Recognizing when it goes too far can keep it from becoming a cultural issue and corporate mainstay.
Whether you’re an entrepreneur just starting your own business or a new manager within a larger corporation, growth becomes stagnant if you are unable to trust your team and stop micromanaging.
You will learn:
- Why micromanaging is bad for your business
- How to recognize if you’re a micromanager – and how to change
- Best practices for empowering and trusting employees
- Tips and tricks for hiring the best people for each job and lead them to success
The 3 Strategies of Highly Effective Sales Motivators: Prepare, Debrief, and ...Business Wise Inc.
How do smart sales leaders motivate themselves and others? They create energy with proven strategies—and connect with more prospects, set more appointments, and close more sales. Learn those strategies for yourself (and use them to inspire your team) in this presentation from Business Wise Insiders!
Transitions are a critical time for leaders at all levels. Missteps made during the crucial first three months in a new role can jeopardize your success.
In this updated and expanded version of the international bestseller, Michael D. Watkins offers proven strategies for conquering the challenges of taking on a new role — no matter where you are in your career. Watkins, a noted expert on leadership transitions, also addresses today’s increasingly demanding professional landscape, where managers face more frequent changes and steeper expectations when they start their new jobs.
Whether you’re starting a new job, being promoted from within, or embarking on an overseas assignment, this is the guide you’ll need to succeed in your first 90 days — and beyond.
Based on interviews with hundreds of leaders since 2006, these 12 steps will help you to master effective appreciation.
Effective appreciation worth millions of dollars. Leaders who harness the essence of appreciation are rewarded with higher engagement and trust.
Leadership in the professional services industryAshraf Engineer
Leadership in the professional services industry is tough.
Law firms, BFSI firms, money management agencies, management consultants, advertising firms, etc, face unique challenges. Not only do they face tremendous client pressure, there is also a serious talent challenge. As a result, leaders are often forced to give up leading for managing.
However, never has leadership been more critical for professional services firms. It is vital for such firms' long-term survival.
* This is a presentation I put together for our firm's co-founder a couple of months ago.
Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
Comparing Stability and Sustainability in Agile SystemsRob Healy
Copy of the presentation given at XP2024 based on a research paper.
In this paper we explain wat overwork is and the physical and mental health risks associated with it.
We then explore how overwork relates to system stability and inventory.
Finally there is a call to action for Team Leads / Scrum Masters / Managers to measure and monitor excess work for individual teams.
Org Design is a core skill to be mastered by management for any successful org change.
Org Topologies™ in its essence is a two-dimensional space with 16 distinctive boxes - atomic organizational archetypes. That space helps you to plot your current operating model by positioning individuals, departments, and teams on the map. This will give a profound understanding of the performance of your value-creating organizational ecosystem.
Employment PracticesRegulation and Multinational CorporationsRoopaTemkar
Employment PracticesRegulation and Multinational Corporations
Strategic decision making within MNCs constrained or determined by the implementation of laws and codes of practice and by pressure from political actors. Managers in MNCs have to make choices that are shaped by gvmt. intervention and the local economy.
Integrity in leadership builds trust by ensuring consistency between words an...Ram V Chary
Integrity in leadership builds trust by ensuring consistency between words and actions, making leaders reliable and credible. It also ensures ethical decision-making, which fosters a positive organizational culture and promotes long-term success. #RamVChary
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Enriching engagement with ethical review processesstrikingabalance
New ethics review processes at the University of Bath. Presented at the 8th World Conference on Research Integrity by Filipa Vance, Head of Research Governance and Compliance at the University of Bath. June 2024, Athens
Public Speaking Tips to Help You Be A Strong Leader.pdfPinta Partners
In the realm of effective leadership, a multitude of skills come into play, but one stands out as both crucial and challenging: public speaking.
Public speaking transcends mere eloquence; it serves as the medium through which leaders articulate their vision, inspire action, and foster engagement. For leaders, refining public speaking skills is essential, elevating their ability to influence, persuade, and lead with resolute conviction. Here are some key tips to consider: https://joellandau.com/the-public-speaking-tips-to-help-you-be-a-stronger-leader/
3. COMPLIANCE VS. ADOPTION
It’s the company’s..
I have to…
I’m scared…
It will slow me down...
It’s mine
I want to
I am motivated
It will help me succeed
3
4. DEFINITIONS
• COMPLIANCE is the practice of obeying rules
or requests made by people in authority
• ADOPTION is the act of taking something on
as your own.
*Oxford dictionary
6. 6
DESPITE THE BEST EFFORTS, ADOPTION OFTEN
FAILS TO MEET EXPECTATIONS…
Scenario #1: Adoption curve flattens prematurely and unexpectedly Scenario #2: Tool impact is delayed, lagging expectations
* CEB (2015)
7. CHANGE CURVE *
-There is a smooth way through
Information/
Communication
Emotional
support
Guidance/
Directions
Minimize time
Minimizedepth
Maximizeimprovements
*Based on Kubler Ross Change Curve Model
How to go through the
change quickly and
efficiently?
How to reduce potential
disruptions?
How to increase user
acceptance/productivity/
retention?
8. GUIDE THROUGH THE CHANGE
WHAT?
Behaviours observed
WHY?
Potential
feelings/
responses
HOW?
Potential leadership
behaviours
and actions required
Create
Alignment
Maximize
Communication
Spark
Motivation
Develop
Capability
Share
Knowledge
5 Steps to Success
Denial
Frustration
Despair
Acceptance
Integration
9. DENIAL
HOW?
• Explain the rationale of
change purpose and
company wide benefits
• Set clear expectations
• Build a CRM advisory
board
WHAT?
• Loss of productivity
• Trying to avoid the
inevitable
• Seek for more guidance
and clearance
WHY?
• Being comfortable with
the status quo
• Feeling threatened
• Fear of failure
Create
alignment
Disbelief, looking for evidence that it isn’t true
10. FRUSTRATION
HOW?
• Clarify CRM benefits to salesreps
• Provide feedback and praise to
keep people confident
• Share success stories
WHAT?
• Feeling down
• Nostalgic for the old
times
• Drop in performance
levels
WHY?
• Suspicion
• Scepticism
• Frustration
Maximize
communication
Recognition that things are different, sometimes angry
11. DESPAIR
HOW?
• Reassure that others are
experiencing the same feelings
• Foster supporting and
encouraging workplace
• Develop rewards & incentives
WHAT?
• Morale is low
• Self-doubt and
anxiety levels peak
• Fixation on small
issues or problems
WHY?
• Apathy
• Isolation
• Remoteness
Spark
Motivation
Low mood, lacking in energy
12. ACCEPTANCE
HOW?
• Provide system and behavioral
change training
• Identify gaps in training
programs
• Develop supplemental trainings,
coaching programs and self-study
tools
WHAT?
• Begin to work with the
changes rather than
against them.
• Energy & productivity
begin to recover
• Growing in confidence
WHY?
• Excitement
• Relief
• Impatience
Develop
capability
Initial engagement with the new situation, feeling more
positive
13. INTEGRATION
HOW?
• Coaching to improve the
successes gained
• Peer/tech support
• Provide greater responsibility
and involvement to ensure
on-going success
WHAT?
• Making the change
work
• Forward thinking
• Starting to see the
benefits come through
WHY?
• Acceptance
• Curiosity
• Trust
Share
Knowledge
Learning how to work in a new situation