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Back to the Future
Branding in the Digital Age
maryelisechavez
Creative Director at Oysterlabs
New Models of Invention
Out with the Old, In with the New
maryelisechavez
“The internet has squeezed
the end user to the product.”
-Gary Vaynerchuk
maryelisechavez
A Day in the Digital Economy
Wake Airbnb
Switch WeMo
Eat Seamless
Play Babolat
Drive Uber
Assist Zirtual
Want On-Demand
Buy Shopkick
Clean FlyCleaners
Pamper Zeel
Watch Roku
Toast Lot18
maryelisechavez
maryelisechavez
What’s Mine is Yours
In the Sharing Economy
maryelisechavez
WinWin B2B matching
Skillshare Everyone is a teacher
Lyft Share your ride
Airbnb Share your home
Zirtual Remote Assistants
Poshmark Closet-swap
CharityBuzz Help out
Kickstarter Help fund
Airbnb’s HQ in SF, CA
Brand
It’s in the details
maryelisechavez
Be consistent with all assets, online and off.
No ui is good ui. Focus on well-designed utility. maryelisechavez
Know Yourself.
Nike’s Find Your Greatness Campaign
Customer Experience
Is this an experience worth having?
maryelisechavez
Suit Supply
Would you be a customer?
Audit your own customer experience.
What bumps can be ironed out?
maryelisechavez
Suit Supply
Technology
Enable and Propel
maryelisechavez
Apple - Lincoln Center, NY
Hal wasn’t real. And that’s good for all of us.
Mobile. Web. Print. In-store. POS. Workforce.
Avoid bad habits with legacy systems.
Streamline tasks and communication.
Be agile. Iterate often.
maryelisechavez
2001: A Space Odyssey
Advertainment
Speak with, not at, your customers
maryelisechavez
J.Crew Ludlow Suit Campaign
Old form is Projecting
maryelisechavez
Cold Calls
Sales Demos
Qualify Leads
New form is Participatory
maryelisechavez
Social
Educate
Engage
Meatball Shop
Storytelling
Be an open book.
maryelisechavez
Tiffany’s Love Stories Campaign
A great story has the power to motivate consumers to action.
Use the Visual Web to deliver this story.
maryelisechavez
Tap into your brand heritage.
How does your past inspire your future?
Are you a disruptor?
Speak to solutions and needs you’re filling.
Chipotle’s Back to the Start Campaign
Take Part
New Communities
maryelisechavez
maryelisechavez
WinWin	
  
Skillshare	
  
Quirky	
  
TechShop	
  
Shapeways	
  
Etsy	
  
maryelisechavez
Experiment
Don’t be afraid to try new things.
Forever21 Interactive Billboard – Times Square, NY
maryelisechavez
Kate Spade
BaubleBar
Warby Parker
Mast Brothers
J Crew Liquor Store
Pop Up	
  
Warby Parker Store, NY, NY
Toolbox
Always. Be. Testing.
maryelisechavez
maryelisechavez
Have an arsenal of intelligent tools:
Google Analytics, Kissmetrics, MailChimp, Hootsuite
In order to win with digital,
Be committed.Stay true to your brand.
Develop and implement a strategy
Define measurements of success
Get started now.
Audit Yourself
Start with a fresh pair of eyes.
Identify areas of improvement.
Create an action plan.
Run.
maryelisechavez
Thanks!
maryelisechavez@gmail.com
maryelisechavez

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Branding in the Digital Age by Mary Elise Chavez