This document provides key performance indicators (KPIs) for monitoring various business processes in SAP ERP. It lists KPIs in areas such as order to cash, procure to pay, inventory management, plant maintenance, and finance. Examples of KPIs include the number of overdue purchase orders, invoices not posted to financials, production orders overdue for release, and open items in general ledger accounts. The KPIs are aimed at identifying bottlenecks and areas for improvement across the primary business cycles.

1. Best Practice KPIs
Best-Practice KPIs to get started in a BP Improvement Project
based on ST-A/PI 01P

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Order to Cash
ERP
Create Outbound
Delivery
Create Sales Order
Create/Print Billing
Document
# of overdue schedule lines
# Missing fields in incomplete
sales document items
# of orders with
delivery/billing/credit block
# schedule lines initially not
confirmed
Rejected Order items (created in
ref. period)
# Unconfirmed schedule line
items
Create Accounting
Document
# of Sales invoices not posted
to FI
Post Goods Issue
# of Outbound Deliveries
(overdue)
LT: Outb.Del->PGI (ref.period)
(not Analyltics enabled yet)
# Deliveries with overdue
invoices
# Orders not billed (Order
related billing)
LT. PGI -> Invoice (reference
period)
# Invoices without Output
(NAST entries)
Sales invoices with open FI-AR
items

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Return to Credit Memo
ERP
Create Credit Memo
Request
Create Return Order
Create Accounting
Document
Create Credit Memo
# Credit memo requests in reference
period
# Overdue Credit Requests
# Credit memo items in reference
period
# Overdue Credit Memo
# Number of Return Orders (created in
ref. period)
# Return Order Items (created in ref.
period)

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Procure to Pay
ERP
Create Purchase
Requisition
Run MRP
Perform Invoice
Verification (manually)
Convert into Purchase
Order
Send/Print Purchase
Order
Post Goods Receipt
Create Inbound
Delivery
# of Purchase Order Items
overdue
# PO Items in Approval
Payment Run
Create Planned Order
# of Purchase Requisition
Items overdue
# Purchase Requisitions in
approval
# PR overdue for PO creation
# PO Items with Invoice
Receipt Qty greater Goods
Receipt Qty
LT: PR Item->PO Item
(ref.period) (not BP Analytics
enabled yet)
# Open Planned Orders (opening
Date < Today (External
Procurement))
# of Inbound Deliveries
(overdue)
# Blocked invoices for
payment

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Stock Transport Order (STO) Process with Supply Chain
ERP
Create STO Purchase
Order in Receiving
Plant
Create STO Purchase
Requisition (optional)
Create Outbound
Delivery from supplying
plant
Post Goods Receipt in
Receiving Plant
Post Goods Issue from
supplying plant
# Overdue STO sched.lines
# of Purchase Requisition
Items overdue
# Purchase Requisitions in
approval
# PR overdue for PO creation
LT: PR Item->PO Item
(ref.period) (not BP Analytics
enabled yet)
# Overdue STO items w/o outb.
del. completion
# Deliveries (Replenishment)
overdue
# Overdue STO sched.lines in
transit

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Manufacturing: Production Orders
ERP
Create Planned Order
Run MRP
Settle Production Order
Convert Planned Order
into Production Order
Release Production
Order
Post Goods Receipt
Confirm Production
Order + Backflush
Components
# of Production Orders overdue for
release
# Number of released Orders without 1st
confirmation
# Failed goods mvt: Production
Orders
# Failed cost postings
# Prod.Ord. Released w/o
Confirmation
# Production Order Components
Overdue for Consumption
# Open Planned Orders Opening
Date < Today (in-house Production)
# Prod.Ord. w/o assigned Planned
Order
# Finish Basic Date in the past (in-
house Production)
# of Production Orders overdue for
technical closure
# Production Orders overdue for
deletion indicator
# Production Orders not settled
# Number of confirmed Orders overdue
for delivery completed
LT: Release->Delivery

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Plant Maintenance
R/3 (ERP)
Update Work Orders with
Materials, Services, Labor
Create Notifications
Accept: Create Work
Orders
Print Shop floor Papers
Confirm Work Orders
Technically complete
Work Orders
Release Work Orders
Total N° of Notifications overdue
LT: Creation->Completion
# of Orders in phase released
LT: Creation->TECO (Ref.Per.)
LT: Creation->CLSD (Ref.Per.)
# Work Orders in Phase
“Created” and not released
Settle Work Orders
# Orders not settled
# Overdue Orders for deletion flag
# Failed goods mvt: PM Orders
# Failed cost postings PM Orders

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Inventory Management
R/3 (ERP)
Stock Level
Capital Tie-up
Stock Level:
- Unrestricted stock
- Stock in transfer
- Quality inspection
stock
- Blocked stock
Slow Moving Stock
Analysis of goods
movements
Analysis of
goods
movements
cancellation
Batch Shelf Life
GMs w. reason
created in ref. period
Cancelled GMs
created in ref.
period
# Batch Shelf Life
already expired
# Batch Shelf Life
will expire within x
days

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Finance Accounts Receivables
R/3 (ERP)
Create Billing Document
Create Open Item in FI-AR
Clear Open Item in FI-AR
Electronic Bank Statements
# of Sales invoices not posted
to FI
# SD Invoices in Ref.Per. w.
different PaymTerms
# Number of overdue open
Items FI-AR (customer Items)
Late payments
Lead Time: Item creation
Clearing (ref.period) [days]
# Open Electronic Bank
Statement Items
# Number of Lockbox Items not
completely posted
# Check deposit transaction
items not completely posted

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Finance Accounts Payable
R/3 (ERP)
Create MM Invoice
Create Open Item in FI-AP
Clear Open Item in FI-AP
Payment Run
# Blocked invoices for payment
# MM Invoices in Ref.Per. w.
different PaymTerms
# No. of overdue open Items FI-
AP (vendor Items)
# Blocked items for payment
(cash disc.1 endangered)*
# Blocked items for payment
(cash disc.2 endangered)*
# Blocked items for payment
(cash discounts lost)*
Late payments
Lead Time: Item creation
Clearing (ref.period) [days]
Early Payments (last due date)*
Early Payments (before cash
discount 1)*
Late Payments*

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Finance General Ledger
R/3 (ERP)
General Ledger Accounts
# Open Items on G/L Accounts
(e.g. GR/IR Clearing
Accounts)

12. Thank You!
Contact information:
F name MI. L name
Title
Address
Phone number

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