The document contains two line graphs. The first graph shows the total number of complaints over several years, ranging from around 50,000 in 2001 to over 230,000 in 2007. The second graph shows the percentage of internet users compared to the total population over the same years, ranging from 0.5% in 2001 to 0.7% in 2007.

1. Total in number complaints over the years
250000
200000 231493
207449 206884
150000
100000 124509
50000 75063
49771
0
2001 2002 2003 2004 2005 2007
% of internet users to pop
0.8
0.7
0.6 0.688 0.681 0.702
0.5 0.58 0.592
0.4 0.5
% Pop.
0.3
0.2
0.1
0
2001 2002 2003 2004 2005 2007