ChannelEyes Introduces OPTYX - The First Sales Workflow Product for Channel A...Jay McBain
OPTYX is the first workflow tool purpose-built for channel account managers and the indirect partner sales channel. OPTYX not only improves overall channel management and makes channel managers more productive, but it allows them to increase partner coverage and drive more revenue through their channel programs.
How does OPTYX work?
OPTYX gathers transactional data from your Salesforce CRM as well as additional partner intelligence from various external sources – such as Dunn & Bradstreet, Mention, News wires, Twitter and others – and then leverages an analytics engine to produce partner specific alerts & notifications, actionable tasks, channel health scores, standardized partner reports, and much more.
Using data science to deliver this level of functionality, OPTYX will increase channel manager productivity and overall partner coverage to drive more revenue from your channel program.
This document discusses the importance of business intelligence (BI) for enterprises. It outlines some of the key challenges businesses face today due to increasing customer demands, global competition, and growing data volumes. The document then provides examples of common BI questions that companies aim to answer around topics like reducing costs, improving supply chain efficiency, and increasing market share. It also lists the strategic objectives, user groups, and periods associated with operational, tactical and strategic BI. Finally, it describes the capabilities and advantages that Londens provides as a BI solutions partner.
The document discusses potential business model innovations that could impact a business and its customers. It provides a matrix listing different business models and the benefits they provide to businesses and customers. Some examples included are freemium models, early payment discounts, and pay online options. The document asks the reader to consider how a competitor implementing these models could affect their business. It prompts selecting three models and reflecting on their impacts and whether elements could be adopted.
Adrian Kingwell, Mezzo Labs - App AnalyticsMezzo Labs
Adrian Kingwell, Managing Director of Mezzo Labs, gave this insightful presentation on mobile app analytics at Mezzo Labs' "GAWA7: Key Performance Innovators" event in July 2015.
Digivante: Website wars JD sports vs Sports DirectDigivante
How can site innovation push your website past its competitors and increase conversions? Using both Sports Direct and JD Sports sites, we compare the differences and successes of an innovative site vs an old fashioned site.
Dynamics Business Conference 2015: m-hancements for Microsoft Dynamics GPm-hance
This presentation will introduce Purchase Management, a web browser based solution from m-hance that allows non Dynamics GP users to enter or approve invoices, requisitions and acknowledge and receipt goods and transactions. We’ll also introduce our Expenses m-hancement, which provides expense management functionality for Microsoft Dynamics GP.
New Procurement Workflows: Communication and Control from Quoting to BillingAutotask
The document discusses new procurement workflows in Autotask for streamlining the process of approving, purchasing, receiving, and fulfilling cost items from quotes to billing. It provides definitions of key terms like procurement, inventory, sales order, and purchase order. It then outlines the configuration process including setting the workflow policy, security levels, and product setup. Finally, it walks through the end-to-end procurement process from creating a quote to delivering items to the customer.
ChannelEyes Introduces OPTYX - The First Sales Workflow Product for Channel A...Jay McBain
OPTYX is the first workflow tool purpose-built for channel account managers and the indirect partner sales channel. OPTYX not only improves overall channel management and makes channel managers more productive, but it allows them to increase partner coverage and drive more revenue through their channel programs.
How does OPTYX work?
OPTYX gathers transactional data from your Salesforce CRM as well as additional partner intelligence from various external sources – such as Dunn & Bradstreet, Mention, News wires, Twitter and others – and then leverages an analytics engine to produce partner specific alerts & notifications, actionable tasks, channel health scores, standardized partner reports, and much more.
Using data science to deliver this level of functionality, OPTYX will increase channel manager productivity and overall partner coverage to drive more revenue from your channel program.
This document discusses the importance of business intelligence (BI) for enterprises. It outlines some of the key challenges businesses face today due to increasing customer demands, global competition, and growing data volumes. The document then provides examples of common BI questions that companies aim to answer around topics like reducing costs, improving supply chain efficiency, and increasing market share. It also lists the strategic objectives, user groups, and periods associated with operational, tactical and strategic BI. Finally, it describes the capabilities and advantages that Londens provides as a BI solutions partner.
The document discusses potential business model innovations that could impact a business and its customers. It provides a matrix listing different business models and the benefits they provide to businesses and customers. Some examples included are freemium models, early payment discounts, and pay online options. The document asks the reader to consider how a competitor implementing these models could affect their business. It prompts selecting three models and reflecting on their impacts and whether elements could be adopted.
Adrian Kingwell, Mezzo Labs - App AnalyticsMezzo Labs
Adrian Kingwell, Managing Director of Mezzo Labs, gave this insightful presentation on mobile app analytics at Mezzo Labs' "GAWA7: Key Performance Innovators" event in July 2015.
Digivante: Website wars JD sports vs Sports DirectDigivante
How can site innovation push your website past its competitors and increase conversions? Using both Sports Direct and JD Sports sites, we compare the differences and successes of an innovative site vs an old fashioned site.
Dynamics Business Conference 2015: m-hancements for Microsoft Dynamics GPm-hance
This presentation will introduce Purchase Management, a web browser based solution from m-hance that allows non Dynamics GP users to enter or approve invoices, requisitions and acknowledge and receipt goods and transactions. We’ll also introduce our Expenses m-hancement, which provides expense management functionality for Microsoft Dynamics GP.
New Procurement Workflows: Communication and Control from Quoting to BillingAutotask
The document discusses new procurement workflows in Autotask for streamlining the process of approving, purchasing, receiving, and fulfilling cost items from quotes to billing. It provides definitions of key terms like procurement, inventory, sales order, and purchase order. It then outlines the configuration process including setting the workflow policy, security levels, and product setup. Finally, it walks through the end-to-end procurement process from creating a quote to delivering items to the customer.
Analyze User Behavior with Heatmaps Diagnostic ToolNotifyVisitors
Heatmaps are a diagnostic tool that use color-coding to visualize where users look and click on a webpage. This allows businesses to (1) understand user behavior patterns, (2) analyze the performance of calls-to-action, and (3) quickly design and improve websites. Heatmaps should be used alongside other tools as they can provide an instant view of key metrics and help identify distracting or problematic elements on a page. For B2B marketers specifically, heatmaps are useful because B2B buyers conduct more in-depth research than B2C buyers.
Fayrix develops custom software solutions for retail, based on machine learning and AI. Solutions are aimed at sales increase, cost optimisation and risk management.
Concept Development - Digital Marketing & Sales Tool 2017Mieko Yoshida
1. The document describes an online sales tool for automotive dealers that aims to visualize the sales process, improve sales management, and increase productivity.
2. Key features of the tool include modules for customer information management, car ordering and pricing estimates, online sales process management, sales training through an academy, and financial product information.
3. The tool allows auto makers and dealers to share customer information and provides functions for tasks like updating customer and deal statuses, developing sales prospects, and tracking contact history.
The document discusses 10 ways that Autotask automates key business processes for IT service providers. It describes how Autotask centralizes data, manages customer information, captures service requests, implements automated workflows, processes IT consulting engagements, monitors field service time, handles billing and invoicing, provides metrics and analysis, and leverages existing tools. Autotask offers a complete cloud-based IT business management platform that brings efficiency, accountability and insight to help IT organizations improve performance and drive growth.
Digabit Product Roadmap - John SkinnerDigabit Inc.
John Skinner, Digabit’s CTO, offers a forecast of the latest technology driving innovations in Documoto including eCommerce functionality, channel service and publishing.
This document provides an overview of new and updated features for HubSpot Marketing Hub in January 2020. It summarizes several key updates, including multi-touch revenue attribution reporting to attribute revenue to multiple marketing touchpoints, partitioning to better organize marketing assets, and adaptive testing to optimize conversion paths using artificial intelligence. It also mentions added security features like single sign-on and new capabilities for account-based marketing and conversational marketing.
Agile CRM - CRM and Marketing Automation for SaaS CompaniesAgile CRM
SaaS companies need different CRM and Marketing Automation tools. Agile CRM helps SaaS companies to successfully on board via emails and smart personalized popups.
Subscribed 2017 - Zuora for Salesforce: Advanced TopicsZuora, Inc.
Are you a Zuora Admin looking to expand the out-of-the-box functionality of your Zuora for Salesforce package? In this session, we’ll help you get the most out of your Zuora for Salesforce integration by walking you through concepts such as upgrading your versions enhanced product selector and configuring advanced settings.
This document discusses approaches to handling consumer complaints. It recommends engaging complainants as advisors through strategic campaigns and programs. Complaint data can provide learnings to improve operations and strategy through key analytics. The document outlines ways to encourage complaints, such as making the process convenient, engaging, and trustworthy. This includes providing complaint status updates and allowing unattended requests to go public. It also stresses motivating complainants and institutionalizing the complaint process.
Bolograhak provides a compensation calculator that calculates compensation amounts based on the deviation between expected and actual customer service levels. The compensation amounts can then be converted into rewards to customers through reward modeling. The compensation calculator can expand a company's loyal customer base by 15-30% beyond an existing loyalty program, which typically only covers 25-40% of customers. A more vibrant compensation ecosystem using the calculator could potentially expand the loyal customer base even further to 30-75%.
Bolograhak benefits in tackling consumer complaintsBolograhak
The document discusses two ecosystems, Bolograhak and XYZ, for handling customer complaints and providing compensation. Bolograhak treats every minor complaint as an opportunity to engage with customers and uses a "Compensation against Inconvenience" approach. It aims to avoid customer dissatisfaction escalating into major complaints. XYZ offers a "100% Money Back Guarantee" but only 3% of customers truly believe this. Bolograhak believes in addressing complaints privately and using customer feedback to improve, aiming to reacquire dissatisfied customers by quantifying the exact compensation needed to satisfy them.
The document discusses the importance of retaining customers and addressing complaints to prevent customer leakage. It suggests that retained customers are more valuable than new customers and that minor mistakes can negatively impact customers' word of mouth. It also recommends encouraging customers to provide feedback about minor inconveniences, gaining insights from complainants, and rewarding customers who provide feedback to address issues and improve customer retention.
Ammon Shipping and Logistics - Erbil, is a Naouri Group company registered in the Kurdistan region of Iraq. It provides a wide range of logistics services, with special focus on packing and moving.
Complaint re engagement & customer serviced redefined.Bolograhak
Consumer complaint compensation is an important customer service strategy which you must look upon immediately.
Complainants are compensated.
You get an extra re engagement opportunity to restore trust & confidence.
Nip the complaints in the bud to cut out costs on ORM.
Naouri Group is a leading logistics and shipping company in the Middle East with over 650 employees across Jordan, Iraq, and Palestine. It has grown from a shipping agent established in 1994 to a group of 20 companies offering integrated shipping, logistics, travel, and tourism services. The document outlines Naouri Group's expansion into Iraq since 2005 by establishing offices and providing services like project forwarding, customs clearance, and warehousing. It highlights several major projects the company has completed in Iraq for clients in the oil, gas, and construction industries.
Discover the benefits of outsourcing SEO to Indiadavidjhones387
"Discover the benefits of outsourcing SEO to India! From cost-effective services and expert professionals to round-the-clock work advantages, learn how your business can achieve digital success with Indian SEO solutions.
Analyze User Behavior with Heatmaps Diagnostic ToolNotifyVisitors
Heatmaps are a diagnostic tool that use color-coding to visualize where users look and click on a webpage. This allows businesses to (1) understand user behavior patterns, (2) analyze the performance of calls-to-action, and (3) quickly design and improve websites. Heatmaps should be used alongside other tools as they can provide an instant view of key metrics and help identify distracting or problematic elements on a page. For B2B marketers specifically, heatmaps are useful because B2B buyers conduct more in-depth research than B2C buyers.
Fayrix develops custom software solutions for retail, based on machine learning and AI. Solutions are aimed at sales increase, cost optimisation and risk management.
Concept Development - Digital Marketing & Sales Tool 2017Mieko Yoshida
1. The document describes an online sales tool for automotive dealers that aims to visualize the sales process, improve sales management, and increase productivity.
2. Key features of the tool include modules for customer information management, car ordering and pricing estimates, online sales process management, sales training through an academy, and financial product information.
3. The tool allows auto makers and dealers to share customer information and provides functions for tasks like updating customer and deal statuses, developing sales prospects, and tracking contact history.
The document discusses 10 ways that Autotask automates key business processes for IT service providers. It describes how Autotask centralizes data, manages customer information, captures service requests, implements automated workflows, processes IT consulting engagements, monitors field service time, handles billing and invoicing, provides metrics and analysis, and leverages existing tools. Autotask offers a complete cloud-based IT business management platform that brings efficiency, accountability and insight to help IT organizations improve performance and drive growth.
Digabit Product Roadmap - John SkinnerDigabit Inc.
John Skinner, Digabit’s CTO, offers a forecast of the latest technology driving innovations in Documoto including eCommerce functionality, channel service and publishing.
This document provides an overview of new and updated features for HubSpot Marketing Hub in January 2020. It summarizes several key updates, including multi-touch revenue attribution reporting to attribute revenue to multiple marketing touchpoints, partitioning to better organize marketing assets, and adaptive testing to optimize conversion paths using artificial intelligence. It also mentions added security features like single sign-on and new capabilities for account-based marketing and conversational marketing.
Agile CRM - CRM and Marketing Automation for SaaS CompaniesAgile CRM
SaaS companies need different CRM and Marketing Automation tools. Agile CRM helps SaaS companies to successfully on board via emails and smart personalized popups.
Subscribed 2017 - Zuora for Salesforce: Advanced TopicsZuora, Inc.
Are you a Zuora Admin looking to expand the out-of-the-box functionality of your Zuora for Salesforce package? In this session, we’ll help you get the most out of your Zuora for Salesforce integration by walking you through concepts such as upgrading your versions enhanced product selector and configuring advanced settings.
This document discusses approaches to handling consumer complaints. It recommends engaging complainants as advisors through strategic campaigns and programs. Complaint data can provide learnings to improve operations and strategy through key analytics. The document outlines ways to encourage complaints, such as making the process convenient, engaging, and trustworthy. This includes providing complaint status updates and allowing unattended requests to go public. It also stresses motivating complainants and institutionalizing the complaint process.
Bolograhak provides a compensation calculator that calculates compensation amounts based on the deviation between expected and actual customer service levels. The compensation amounts can then be converted into rewards to customers through reward modeling. The compensation calculator can expand a company's loyal customer base by 15-30% beyond an existing loyalty program, which typically only covers 25-40% of customers. A more vibrant compensation ecosystem using the calculator could potentially expand the loyal customer base even further to 30-75%.
Bolograhak benefits in tackling consumer complaintsBolograhak
The document discusses two ecosystems, Bolograhak and XYZ, for handling customer complaints and providing compensation. Bolograhak treats every minor complaint as an opportunity to engage with customers and uses a "Compensation against Inconvenience" approach. It aims to avoid customer dissatisfaction escalating into major complaints. XYZ offers a "100% Money Back Guarantee" but only 3% of customers truly believe this. Bolograhak believes in addressing complaints privately and using customer feedback to improve, aiming to reacquire dissatisfied customers by quantifying the exact compensation needed to satisfy them.
The document discusses the importance of retaining customers and addressing complaints to prevent customer leakage. It suggests that retained customers are more valuable than new customers and that minor mistakes can negatively impact customers' word of mouth. It also recommends encouraging customers to provide feedback about minor inconveniences, gaining insights from complainants, and rewarding customers who provide feedback to address issues and improve customer retention.
Ammon Shipping and Logistics - Erbil, is a Naouri Group company registered in the Kurdistan region of Iraq. It provides a wide range of logistics services, with special focus on packing and moving.
Complaint re engagement & customer serviced redefined.Bolograhak
Consumer complaint compensation is an important customer service strategy which you must look upon immediately.
Complainants are compensated.
You get an extra re engagement opportunity to restore trust & confidence.
Nip the complaints in the bud to cut out costs on ORM.
Naouri Group is a leading logistics and shipping company in the Middle East with over 650 employees across Jordan, Iraq, and Palestine. It has grown from a shipping agent established in 1994 to a group of 20 companies offering integrated shipping, logistics, travel, and tourism services. The document outlines Naouri Group's expansion into Iraq since 2005 by establishing offices and providing services like project forwarding, customs clearance, and warehousing. It highlights several major projects the company has completed in Iraq for clients in the oil, gas, and construction industries.
Discover the benefits of outsourcing SEO to Indiadavidjhones387
"Discover the benefits of outsourcing SEO to India! From cost-effective services and expert professionals to round-the-clock work advantages, learn how your business can achieve digital success with Indian SEO solutions.
HijackLoader Evolution: Interactive Process HollowingDonato Onofri
CrowdStrike researchers have identified a HijackLoader (aka IDAT Loader) sample that employs sophisticated evasion techniques to enhance the complexity of the threat. HijackLoader, an increasingly popular tool among adversaries for deploying additional payloads and tooling, continues to evolve as its developers experiment and enhance its capabilities.
In their analysis of a recent HijackLoader sample, CrowdStrike researchers discovered new techniques designed to increase the defense evasion capabilities of the loader. The malware developer used a standard process hollowing technique coupled with an additional trigger that was activated by the parent process writing to a pipe. This new approach, called "Interactive Process Hollowing", has the potential to make defense evasion stealthier.
Ready to Unlock the Power of Blockchain!Toptal Tech
Imagine a world where data flows freely, yet remains secure. A world where trust is built into the fabric of every transaction. This is the promise of blockchain, a revolutionary technology poised to reshape our digital landscape.
Toptal Tech is at the forefront of this innovation, connecting you with the brightest minds in blockchain development. Together, we can unlock the potential of this transformative technology, building a future of transparency, security, and endless possibilities.
2. Amalgamation of all customer service pillars
Complaint department
Consumer feedback & satisfaction surveys
Loyalty campaign
BI & Data analysis enabler to overhaul efficiency
3. Process
Claims filed : X Claims accepted : X
Track accepted claims
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