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Similar to BluGem_QualiTest Webinar - Roaming Solution v1 01 BDL 150616 no notes
Similar to BluGem_QualiTest Webinar - Roaming Solution v1 01 BDL 150616 no notes (20)
BluGem_QualiTest Webinar - Roaming Solution v1 01 BDL 150616 no notes
- 1. Roaming Assurance Guarantee customer call usage & experience
- 2. Webinar Presenters 2 Bryon Lowen Vice President Telco at QualiTest John Davies Managing Director at BluGem
- 3. Agenda 3 Roaming Growth & Smart Phone Usage Roaming Challenges Summary & QuestionsRoaming Test Solution Introduction
- 4. Agenda 4 Roaming Growth & Smart Phone Usage Roaming Challenges Summary & QuestionsRoaming Test Solution Introduction
- 5. About QualiTest | QualiTest was recognized as the only visionary pure play QA and Testing Service Company in the “Magic Quadrant” 5
- 7. Partnership • Accuracy & Automation of the TCG Roaming Test Solution • Flexibility & Size of the crowd 7
- 9. Agenda 9 Roaming Growth & Smart Phone Usage Roaming Challenges Summary & QuestionsRoaming Test Solution Introduction
- 10. Roaming Growth 10 |Last 5 years (2010 > 2015) |Smartphone subscriptions from 500m to 5b |Same period data traffic increased 40x |International travel up 20% Source: Ericsson ConsumerLab
- 11. Smart Phone Data Usage |Number of devices |Increase in data hungry apps |Constant connectivity 11
- 12. Agenda 12 Roaming Growth & Smart Phone Usage Roaming Challenges Summary & QuestionsRoaming Test Solution Introduction
- 13. External Challenges 13 Controlling external factors Revenue and Fraud leakage costs the industry $23 billion annually April 2016, The European Commission further slashed call rates
- 14. Roaming Challenges 14 |Verify Call usage |Avoid ‘Bill Shock’ |Network Traffic Steering |Call Quality |Customer Experience |Fraud Build strong Roaming partner agreements & Revenue Assurance controls with QoS monitoring
- 15. Network Risk / Test Scenarios 15 ROW vs EU rates Partner welcome message Roaming Cap & limit Roaming bundles In/out- bound calls Data usage Time zone & dial codes
- 16. Roaming Test Challenges 16 Cost Geographical “Zones” Customer Experience The customer is always right, have no patience and is rarely loyal. The end user roaming experience is key. With a saturated market customer retention is essential. With growing legislative direction any failure or perceived failure to comply is likely to mean lost revenues. How do you test on the same baseline across roaming zones, for both Data and Voice in a reasonable timeframe? And repetitive?
- 17. Agenda 17 Roaming Growth & Smart Phone Usage Roaming Challenges Summary & QuestionsRoaming Test Solution Introduction
- 18. How does it work? Brazil Crowd Tester 1 Crowd and TCG calls are executed to global roaming carrier networks Africa Crowd Tester 2 BluGem Sim array base unit. Sims are switched as required for roaming TCG global tests BluGem USA TCG unit China Crowd Tester 3 Roamer Service Project Manager, organises TCG and Crowd test cases Test Call Generation – CDR reconciliation & call rating - CEM, QoS, RA and Fraud Sim Box All Crowd & TCG calls are scheduled by PM, for a unified Roaming Service in over 220 Countries Crowd test manual calls for CEM, QoS and Fraud Sim Box Roamer Service management summary report 18
- 19. Roaming Test Solution Features Function Value Crowd • Real consumer testing • Crowd Testing • In-the-wild Testing • 2.5 million Tester community • 223 countries • Office locations globally • Functional • Usability • Localisation • Load • Security • Cross device/OS coverage • Expert sourcing – Bespoke teams • Demographics • Technologies • Skillsets • On Demand TCG • Test Call/Event generation • CDR reconciliation & rating • Real-time Prepaid USSD call rating checks • Track all network notification subscriber messages • Roaming 4G Data Streaming • Test Call Generation • Roaming Sim Server • CDR Re-Rater • CEM • Fraud/Sim Box • Real -time analytics • Supports bulk call volumes • SMS tracking to reduce ‘Bill Shock‘ events • 4G-LTE Data streaming via apps that include Facebook, Netflix, Spotify, YouTube etc. 19
- 20. Fraud Bypass/Sim Box Detection 20 Call reselling affect revenues Support any country location for Fraud Bypass calls Crowd Testers provide test country Sims
- 21. 2.5 million testing community 223 countries worldwide QualiTest’s Global Crowd 21
- 22. Typical Test Scenarios 22 Welcome Messages Traffic Steering Voice QOS Cross zones New propositions Data charging – spending limits Device variety Postpaid & Prepaid (camel) Supplementary Services Global zones VOIP quality Network integration tests 4G testing Smart Phone data traffic
- 23. Agenda 23 Roaming Growth & Smart Phone Usage Roaming Challenges Summary & QuestionsRoaming Test Solution Introduction
- 24. 24 Summary | Protect key roaming risk areas: | Fluctuating regulations on roaming charges | Traffic Steering (and the wholesale rates based on the selection) | Call quality experience and the technological advances | Fraud interconnection bypass revenues | Impact on the customer’s network experience | Roaming Test Solution | Combines bulk volume automation & accuracy of TCG with power of the global crowd | Roaming experience using real phone devices & conditions | Access to over 2.5 million testers in 220+ countries | Fully managed roaming service with dedicated project manager
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