Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
The Port Metro Vancouver Interface
1. A Truck Carriers Perspective
Presented by:
David & Gordon Payne
21 October 2014, Calgary
Harbour Link Container Services Inc.
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2. About Harbour Link
Provides container drayage and off-dock container services
Operates a fleet of more than 100 trucks and over 350 chassis
Performs LOCAL drayage services
Provides LONG Haul drayage services
Uses the latest computer and communication technology
Recognized by CIFFA “TRUCK CARRIER OF THE YEAR” “BEST
LONG HAUL CARRIER” and “BEST LOCAL CARRIER”
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3. HLCSI’s Computer Technology
Integrates job order, dispatch, navigation, truck chassis and
container tracking, messaging, wage capture and billing.
Uses geo fencing to capture cycle times at all port and rail facilities
Uses bar coding technology to track the deployment of the
companies chassis fleet of over 350 chassis
Drivers use PDA’s (personal data assistant devices):
To receive dispatch assignments
To relay messages pertaining to each assignment
To obtain electronic signatures for the receipt of containers by
customers.
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8. The “PLUS” Factor
The systems enable Harbour Link to:
Monitor the actual location and progress of every truck
Track the transit time of each container pick-up/delivery at the
Port’s container terminals.
Optimize dispatch, driver communication, truck turn-around,
drayage security, driver safety and the two way movement of
containers and trucks.
The systems were developed jointly by Harbour Link and the UK
supplier to fit the unique requirements of the North American
drayage sector
The system is presently exclusive to Harbour Link
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9. Topics to be discussed
The Truckers Work stoppage
The 14 Point Solution
Has the Gateway improved
Reservations
Regulation or Free Market
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10. Truckers Work Stoppage
The work stoppage by “owner operators” occurred due to
growing frustration over the worsening wait and turn
times at the Port to deliver / pick-up containers.
This action was preceded by a one day trucker stoppage in
the fall of 2013
and:
Four years of effort by the MVCDA and BCTA to engage in
meaningful dialogue with PMV and the Terminal Operators
to achieve a solution to reduce port wait time and improve
truck turn times within the terminals
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11. The Morphing Impact
It was no surprise when the Owner Operators took the ultimate step
to park their trucks until an action plan was put in place to correct
the port waiting and turn time problem
The shock factor was the implementation of the 14 Point Action
Plan by Government without any prior consultation with the
drayage sector/BCTA, which included:
Cost escalations to the Vince Ready rates and the doubling of the fuel
surcharge (FSC)
WHEN:
The cause of the work stoppage by the truckers (Owner Operators) had
nothing to do with the Vince Ready rate or FSC’s and was focused
strictly on the demand to resolve the unacceptable truck turn-times
being encountered by them at the Port
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12. The Return to Work Plan
Included:
A 12% increase to the port drayage cost for containers routed via
the Vancouver Gateway
The payment of a FSC to Owner Operators substantially above the
cost differential between the base cost of fuel included in the Vince
Ready rates and the actual cost of fuel paid by Owner Operators.
Resulted in a double payment to Owner Operators because the FSC
continues to be based on the original (2005)Vince Ready base fuel cost
of $1.05 per litre.
The base cost of fuel should have been increased to include the 12%
increase to the Vince Ready rates made by Government on 3rd
April, i.e.
it should now be $1.176 per litre.
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13. Truck turn times?
Has truck turn time improved ? YES
It now takes less than one hour to complete a single container
transaction at the Port
How has this been achieved:
Terminal Operators have extended gate openings to two shifts
daily.
The terminal operators made this change to mitigate the
requirements of the 14 Point Plan which requires them to pay
waiting time when truck turn time is in excess of 90 minutes per
truck transit
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15. Impact on Port Interface
Terminal Operators have adopted a $50 reservation fee for all
dayshift pickups and deliveries and a $50 fee for all missed
reservations
The imposition of the reservation fee by the terminal
operators is to raise sufficient funds to pay for the cost to man
gate operations for two full shifts.
The reservation fee for dayshift transactions has resulted in
customers wanting truck carriers to move their containers
only during the evening shift
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16. Impact on Drayage Carriers
To be eligible for the payment of wait time by terminal
operators, wait time reimbursement is limited to performing
single container moves only.
When a dray carrier requests a double transaction, all rights
for reimbursement of waiting time must be waved by the
drayage carrier.
The result:
Today, about 10% of all terminal transits by trucks involves
achieving the two way movement of containers
The Impact:
More truck power is now required to move the same volume of
container traffic
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17. Impact on Availability of Reservations
Terminal operators have reduced the quantity of reservations
available per hour
Terminal Gates may be open for two shifts but have added
only approx. 20% more reservations to the system
Obtaining reservations requires a minimum of 3 days forward
planning
On most occasions, insufficient reservations are available to
fulfill customer requirements
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18. Regulation or Free Market
The PROBLEM
The drayage sector is fragmented and functions on the principle of a race to the bottom
through the bad behavior of many FSO’s to adopt ignominious business practices.
The CAUSE
The BAR of ENTRY by PMV to qualify to be an FSO is set far to low
The drayage sector has mushroomed from about 60 FSO’s to 180+ entities
The FIX
Raise the BAR of ENTRY
Establish Pre Qualification criteria to be become an FSO
Entry requirements for an FSO should include a retributive Performance Bond
Force FSO’s to establish an Industry Association with enforcement powers to ensure
compliance with the standards of conduct set forth in established bylaws
Until this is done REGULATION of the Drayage sector is essential
In 2010 HLCSI lead an initiative to establish an industry organization called the Metro
Vancouver Container Drayage Association. The initiative failed due to the unwillingness of
many FSO’s to participate
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19. A Bum Rap
The Vancouver Gateway stands out to be a pro-active leader in port
service innovation aimed to enhance supply chain performance.
Vancouver continues to outpace most top tier Ports in North American for
performance.
Like all ports, it is affected by dislocations to its supply chain corridors.
To mitigate congestion and dislocation issues it must establish Container
Nodes along the Fraser River linked by barge and short sea shipping.
To help de-clog the port after the truckers work stoppage, HLCSI
successfully opened a temporary node at the Fraser Wharves site.
The Port’s success requires all supply chain members to collectively work
together to find solutions that enhance the supply chain for the mutual
benefit of all stakeholders.
We must stop operating in separate silos when we are all inter-reliant and
dependent on each other for the Port to be successful.
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Before commencing my presentation I would like to tell you about a luncheon held in London in the Eighties to celebrate the purchase of the biggest ship in the world (a 500,000 DWT tanker) by the Tung Group who also own OOCL.
I was the President and CEO of Empire Stevedoring at the time and C. H. TUNG was my boss. The Tung Group owned Empire Stevedoring through their purchase of Furness Withy, a major British Shipping Co where I started by career.
Ted Wang attended the luncheon as President of OOCL for Europe. Ted raised his glass to toast and to congratulate C.H. on being the owner of the biggest ship in the world.
Mr. Tung in response, turned to Mr. Wang and said very reflectively, the biggest ship in the world Ted is FRIENDSHIP.
Without friends it would be extremely difficult to succeed in life. Developing and fostering friendship in this world is the foundation on which we all develop and grow.
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So, the message I bring to you all is: I am here today in friendship and I hope to leave with added new friends to help me to continue to develop and grow - and - conversely for me to help each of you in some small way to achieve your goals.