Bikram Keshari Panda is seeking a job that allows him to grow professionally. He has a PGDM in Marketing and Finance and experience in sales, customer service, and email support roles. Currently, he works as a Senior Sales Associate for Sigma Aldrich, where his responsibilities include order management, maintaining sales trackers, and ensuring customer requirements are met. Previously, he has worked in customer service for Serco Global and provided email and mailing support for Manashosting Private Limited.

1. CURRICULUM VITAE
BIKRAM KESHARI PANDA Mobile:8553153407
C/0- Jagadish singh Email:synergic_vikram@outlook.com
Room no-150, 5th cross,
17th main,H.M.T layout,
Mathikere,Bangalore
560054
Careerobjective
To work for a company that gives me an opportunity to prove myself and to grow
professionally and as an individual.
Skill summary
o PGDM in Marketing & Finance
o Advanced excel and MS office proficiency
o Keen eye of details
o Diligent, adaptive and quick learner
Work Experience
Company Name: Sigma Aldrich (Subsidiary of Merck KGaA)
Location: E.city-1,phase-I,Bangalore
Designation: Senior Sales Associate
Tenure : December 2015-continuing
I joined as a sales associate in Sigma Aldrich (Subsidiary of Merck KGaA), an American
multinational chemical, life science and biotechnology company. My position is to provide
support to both internal and external customers, providing them a professional, accurate and
efficient response which will help them to achieve their requirements and also to build good
rapport with customers for growth of organization.
Responsibilities including:
Responsibilities including:
o Order Management : Quotation, Sales order, invoicing, report generation and
compilation
o Preparing the quotes and orders on SAP as per the rules set up by different countries.

2. o Process Orders, Quotes sent by different countries and send required Certificate of
Analysis (COA) or Material Safety Data Sheet (MSDS) to customers as requested by
them.
o Maintaining all sales trackers of business data in Excel and Preparation of monthly
Invoice report in SAP SD module for internal review purpose Critical Order entering
like Contact Sales Order and Blanket Order Info into SAP.
o Entering all email, phone and fax orders accurately of various countries as per agreed
timelines in the data sheet.
o Identify and follow up customer specific requirements as well as Maintain & update
process related documents in timely manner.
o PRE_SAP Country's Quotation entry agreed effective Terms (SLA) Service Level
Agreement with Italy, Portugal and Spain within TAT.
o PRD_SAP Country Order Management, Invoicing, Billing and Safety Data Sheet (SDS)
Recording and Monitoring.
o Compliance issue with nature of Products, Price, Demographic issue and Dumping are
effort to resolve with advantage.
(2)Company Name: Serco Global Service
Location: Hebbal,Bangalore
Designation: Customer Service Executive
Tenure: 1 year 3 months
Process : Amway India
I joined as a Customer service Associate with dealing Secure Order entry and Management in
Serco Global at Amway India Process providing valuable information Business Order
solutions with negotiate with Clients and Customers to resolve the Critical Issue complete
end to end process.
Role and Responsibility.
o To provide business to clients and customers
o To provide valuable information’s concern business solutions
o To negotiate customers and clients of exclusive Amway Develop the business
o Bulk order creations
o Inventory products
o Default Warehouse locations business transfer

3. o Order tracking
o Trade Discount and Credit notes
o Shippable and Drop Code error
o Web Reversal and amount Deductions
o Commission statements
o Lateral Registration process
o IVRS Integrate Voice Recognition System
o Password Reset
o Itz transfer notes
(3)Company Name: Manashosting Private limited
Location: Rajajinagar, Bangalore
Designation: Mailing and Email Support (Non.Voice)
Tenure : March 2012 to June 2013,1 year 4 months
Manashosting private ltd completely leading web hosting service company in India joined as
Email and Mailing service to give webhosting solution to customers regarding
Bandwidth,Domain,FTP,MS.SQL,MY SQL and Disk Space although ERP-Billing and Data
management.
Process Details :
o Web hosting Queries and solutions
o PING Administration work
o Attending of Customers Billing Issues and solving the Queries and Compliance
o Zoho Customer Relationship Management ERP(CRM) data representation
Role and Responsibility
A.DNS
o Find out Internet Protocol (IP) from Domain Name Server
o Checkout blacklisted URL and IP
o changing IV4 and IV6 address
o Reverse DNS Look up.
B.TACEOUT
o Reverse DNS Look up.
o Ping trace out Host Destination of Domain
o Analysis Ping Network Diagnosis their speed,limitation,categories and Destination
o WHM/C panel/Plesk Management
C.WHO.IS

4. o Atomic Internet Extractor Managing software
o Domain Registrant name, email address, phone number detail enquiry
o Information about Domain creation and Expiration date
o Web hosting Renewal and
o Domain Renewal
o Identifying Page Ranking, back link and Traffic record
o Critical ticket, Emergency Ticket solutions.
o Customer Invoice and customer ID generation
Academic Qualifications
Post Graduate Diploma in Management (PGDM) with dual specializations in Marketing
(Major) and Finance (Minor) From Dr Ns KOLA School of Business
Graduate in Economic From Autonomous college Jeypore,Odisha
Intermediate (10+2) Science from CHSE, From SLN college,Odisha
Matriculation (10th) from BSE,Govt High school Dolpur,Odisha
Computer Proficiency
• MS Office- Word, Excel, Internet, Mail, Pop-3,Browsing, Navigating, Surfing
Areas of Interest
• Likes to always happy and makes the surroundings happy.
• Interacting with new people
• Learning new things
Personal Details
Date of birth : 1th may 1988
Fathers Name : khageswar panda
Marital status : Single
Languages Known : English, Hindi, and Oriya
DECLARATION
I hereby declare that the above furnished details are true to the best of my Knowledge.
Date:
Place: Bangalore (Bikram keshari panda)