How can courts harness the power of artificial intelligence and big data to serve their users better? What are the best ideas to use technology in ways that will benefit people in the legal system, especially those without lawyers?

1. Big Data, AI, and Courts
(The litigant’s perspective)
Margaret Hagan
Stanford Legal Design Lab
@margarethagan
July 9-13, 2017NACM Annual Conference 1

2. What we will cover
1. A user-centered approach to court services and
tech
2. Scouting out better experiences and models,
where user need intersects with tech
possibilities
3. Our proposals for a data-driven, user-centered
court
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3. 1.
A user-centered approach to the
court system
How do we make courts work better for people?
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5. Can we use the Law School as a
sandbox for students to
experiment with new paths for
themselves (and for the legal
system)?

6. 6

8. 2.
Scouting out better ways to
serve people, using tech and
beyond
How do we make courts work better for people?
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9. Scouting out opportunities: hearing from experts, task
forces, and stakeholders about what needs exist

10. 10

11. Going on-site to court to
observe, interview, and
hear people’s
experiences

12. Service safaris: walking in the shoes of the people
you’re trying to serve

13. Making sense of what we’ve observed and heard:
laying out an agenda for “innovation”

14. Mapping it out

15. Identifying positives, negatives, futures

16. Brainstorming new ideas

17. Prototype culture: have
students create regular,
rough versions of their
ideas for review

18. Prototyping on site, to
make better solutions
and test them

19. 3.
Our proposed models and
agenda for better court services
How do we make courts work better for people?
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20. 1.
Predictive Tools
that triage people to the right
process, based on their case factors
and context -- so they know which
court process fits them best

21. 2.
Transparency Tools
that inform people of the likely time
lengths, costs, and failpoints of the
process that they are in

22. 3.
AI-Issue Spotting
that help people see the issues and
court processes they might need --
and that they don’t even know they
have

23. 4.
Smart Coaching
that uses intelligence from past
people’s experiences (and similar
cases) to send the right timing and
content of coaching messages

24. Thank you!
Margaret Hagan, Legal Design Lab
mdhagan@stanford.edu
@margarethagan
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