Presentation om Regionbibliotek Stockholms uppdrag att testa om en kvalitetsmodell går att använda för att mäta kvaliteten i bibliotekets tjänster. Exempel från bibliotekens sagostund, referenssamtal samt virtuella referenssamtal.
Modellen har tagits fram av Kungliga biblioteket
Kom loss med tjänstekvalitet! KvalitetsMagasinet Live 2016Elisabet Ahlqvist
KvalitetsMagasinet Live 5 oktober 2016: Det enda du har kontroll över i en tjänsteleverans är ditt eget agerande. Utifrån verkliga exempel visar Elisabet Ahlqvist en modell där medarbetarna på ett konkret sätt kan börja samtala, dela erfarenheter och ta ansvar för att utveckla tjänstekvaliteten.
http://kvalitetsmagasinetlive.nordreportern.se/
Presentation om Regionbibliotek Stockholms uppdrag att testa om en kvalitetsmodell går att använda för att mäta kvaliteten i bibliotekets tjänster. Exempel från bibliotekens sagostund, referenssamtal samt virtuella referenssamtal.
Modellen har tagits fram av Kungliga biblioteket
Kom loss med tjänstekvalitet! KvalitetsMagasinet Live 2016Elisabet Ahlqvist
KvalitetsMagasinet Live 5 oktober 2016: Det enda du har kontroll över i en tjänsteleverans är ditt eget agerande. Utifrån verkliga exempel visar Elisabet Ahlqvist en modell där medarbetarna på ett konkret sätt kan börja samtala, dela erfarenheter och ta ansvar för att utveckla tjänstekvaliteten.
http://kvalitetsmagasinetlive.nordreportern.se/
The document discusses the need to strengthen and update the technical skills of library staff. It proposes establishing digital media labs at libraries to provide equipment and workshops to help staff develop skills in new media technologies and using these tools to create content. This would allow staff to better support patrons' technical needs and keep libraries relevant. The goals are to upgrade staff skills in new technologies, implement digital media labs, and make libraries important hubs for digital media literacy and cooperation.
The document discusses how libraries can follow people in a mobile era by utilizing mobile technologies. It notes that 1/3 of cell phone users now use the internet on their phones and that social network membership has doubled in recent years. The document advocates that libraries provide access to ebooks, audiobooks, newspapers and other digital materials via mobile apps and social networks to reach patrons on the go. It also suggests libraries help patrons learn job skills and pursue personal development through educational mobile content.
People are in motion and the library follows themAnn Östman
1) The document discusses how libraries need to adapt to patrons increasingly using mobile devices like smartphones to access information.
2) It provides examples of mobile library applications and services, including apps that allow users to search library catalogs, check availability, and request books on their phones.
3) Reports show growing numbers of people using smartphones and social media, so libraries should explore ways to engage patrons and provide services through these mobile platforms.
The document discusses the need to strengthen and update the technical skills of library staff. It proposes establishing digital media labs at libraries to provide equipment and workshops to help staff develop skills in new media technologies and using these tools to create content. This would allow staff to better support patrons' technical needs and keep libraries relevant. The goals are to upgrade staff skills in new technologies, implement digital media labs, and make libraries important hubs for digital media literacy and cooperation.
The document discusses how libraries can follow people in a mobile era by utilizing mobile technologies. It notes that 1/3 of cell phone users now use the internet on their phones and that social network membership has doubled in recent years. The document advocates that libraries provide access to ebooks, audiobooks, newspapers and other digital materials via mobile apps and social networks to reach patrons on the go. It also suggests libraries help patrons learn job skills and pursue personal development through educational mobile content.
People are in motion and the library follows themAnn Östman
1) The document discusses how libraries need to adapt to patrons increasingly using mobile devices like smartphones to access information.
2) It provides examples of mobile library applications and services, including apps that allow users to search library catalogs, check availability, and request books on their phones.
3) Reports show growing numbers of people using smartphones and social media, so libraries should explore ways to engage patrons and provide services through these mobile platforms.