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       nvo>.

Bulling-Towne, Leila . "How To Deliver Bad News |Leila's House of Corrections |
        Online videos for busy business professionals | BNET Video." BNET Today |
        Management, Strategy, Work Life Skills & Advice for Professionals. N.p., n.d.
        Web. 9 Nov. 2009. <http://www.bnet.com/2422-13722_23-269952.html>.

Campbell, Anita . "How to Talk with Employees About Tough Times : Innovation ::
      American Express OPEN Forum." OPEN Forum :: American Express OPEN
      Forum. N.p., 3 Nov. 2009. Web. 9 Nov. 2009.
      <http://www.openforum.com/idea-hub/topics/innovation/article/how-to-talk-
      with-employees-about-tough-times-anita-campbell>.

Daley, Kevin. "How to Deliver Bad News to a Group - Conversation Starter -
        HarvardBusiness.org." Voices - HarvardBusiness.org. N.p., 16 Oct. 2009. Web.
        9 Nov. 2009.
        <http://blogs.harvardbusiness.org/cs/2009/10/how_to_deliver_bad_news_to_a_g.
        html>.

"Delivering Bad News - Terminating Employment Honestly, Respectfully and With
        Dignity." Mind Tools - Management Training, Leadership Training and Career
        Training - Right Here, Right Now.. N.p., n.d. Web. 9 Nov. 2009.
        <http://www.mindtools.com/pages/article/newTMM_77.htm>.

"Delivering Bad News." University of Washington. N.p., n.d. Web. 9 Nov. 2009.
        <www.engr.washington.edu/advance/workshops/20030513-bad_news.pdf>.

Foster, Charles. "Truth Without Fear: How to Communicate Difficult News in Tough
        Situations" Amazon.ca. N.p., n.d. Web. 9 Nov. 2009.
        <http://www.amazon.ca/Truth-Without-Fear-Communicate-
        Situations/dp/0609801996/ref=sr_1_5?
        ie=UTF8&s=books&qid=1255122398&sr=1-5>.

Freeman, Julie . "IABC Employee Communication Commons - Delivering bad news: can
       you believe we don’t know how to do it?." IABC Communication Commons .
       N.p., 1 Mar. 2006. Web. 9 Nov. 2009.
       <http://commons.iabc.com/employee/2006/03/01/delivering-bad-news-can-you-
       believe-we-dont-know-how-to-do-it>.
Gaffney, Steven . "Steven Gaffney’s Communication Blog - How To Effectively Deliver
       Bad News." Communication expert Steven Gaffney: honest communication
       coaching and training. N.p., 23 June 2009. Web. 9 Nov. 2009.
       <http://www.stevengaffney.com/blog/2009/06/23/how-to-effectively-deliver-
       bad-news/>.

Guffey, Mary Ellen , Kathleen Rhodes, and Patricia Rogin. Business Communication:
        process and product. United States: Nelson, 2006.


"Indirect Pattern for Bad News Messages." http://www.steveluscher.net. N.p., n.d. Web. 9
        Nov. 2009. <www.steveluscher.net/COM3110/Lectures/Unit%203/Indirect
        %20Pattern%20for%20Bad%20News%20Messages.pps>.

Jay, Ros . "Crisis: Deliver Bad News, Manage Tough Situations, Limit the Damage (Fast
        Thinking) (9780273653059)" Amazon.com. N.p., n.d. Web. 9 Nov. 2009. <http://
        www.amazon.com/Crisis-Deliver-Manage-Situations-
        Thinking/dp/0273653059>.

Lakin, Robert . "Clear, Concise and Compelling: How to do a good job delivering bad
        news." Clear, Concise and Compelling. N.p., 11 Jan. 2009. Web. 9 Nov. 2009.
        <http://clearconciseandcompelling.blogspot.com/2009/01/how-to-do-good-job-
        delivering-bad-news.html>.

"Leading Investment Bankers: The Art and Science of Investment Banking (Inside the
       Minds)." Amazon.ca. N.p., n.d. Web. 9 Nov. 2009.
       <http://www.amazon.ca/s/ref=nb_ss?url=search-alias%3Daps&field-
       keywords=Leading+Investment+Bankers
       %3A+The+Art+and+Science+of+Investment+Banking+%28Inside+the+Minds
       %29&x=15&y=18>.

Manzoni, Jean-Francois. "Better Way to Deliver Bad News - Harvard Business
      Publishing ." HarvardBusiness.org - Business Resources, Articles, Case Studies
      & More. N.p., 1 Sept. 2002. Web. 9 Nov. 2009.
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      org/an/R0209J-PDF-ENG>.

Maynard, Douglas W.. "Bad News, Good News: Conversational Order in Everyday Talk
      and Clinical Settings" Amazon.ca. N.p., n.d. Web. 9 Nov. 2009.
      <http://www.amazon.ca/gp/product/product-
      description/0226511952/sr=1-12/qid=1255117348/ref=dp_proddesc_0?
      ie=UTF8&n=916520&s=books&qid=1255117348&sr=1-12>.


"Organizing Bad-News Messages." George Mason University. N.p., n.d. Web. 9 Nov.
2009. <classweb.gmu.edu/som301/som301/badnewsmessages.PPT>.




Phillips, Bob , and Larry Johnson. "Absolute Honesty: Building a Corporate Culture
         That Values Straight Talk and Rewards Integrity (9780814407813)"
         Amazon.com. N.p., n.d. Web. 9 Nov. 2009.
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         description/0814407811/ref=dp_proddesc_0?ie=UTF8&n=283155&s=books>.

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        Financial News - The Wall Street Journal - WSJ.com. N.p., n.d. Web. 9 Nov.
        2009. <http://online.wsj.com/video/tips-on-breaking-bad-news-to-
        employees/7C5DD1E6-3B6F-49A5-BD5A-C35BAA035677.html>.

Wells, Jaclyn . " Delivering Bad News - Business Opportunities Weblog." Dane
        Carlson's Business Opportunities Weblog. N.p., 5 Apr. 2009. Web. 9 Nov. 2009.
        <http://www.business-opportunities.biz/2009/04/05/delivering-bad-news/>.

"Why Honesty is Best Policy When Delivering Bad News - Knowledge@Emory." Home
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      <http://knowledge.emory.edu/article.cfm?articleid=1239>.

"Youtube - How to Deliver Bad News from O Magazine Article       ." YouTube -
       Broadcast Yourself. . N.p., n.d. Web. 9 Nov. 2009. <http://www.youtube.com/
       watch?v=2jJ23WbuMdg>.

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Bibliography For Website @ 11 09 09, 11 26 Am

  • 1. "Bad News Breakers - Oprah.com." Oprah.com - Live Your Best Life - Oprah.com . N.p., n.d. Web. 9 Nov. 2009. <http://www.oprah.com/slideshow/omagazine/slideshow1_ss_omag_200708_co nvo>. Bulling-Towne, Leila . "How To Deliver Bad News |Leila's House of Corrections | Online videos for busy business professionals | BNET Video." BNET Today | Management, Strategy, Work Life Skills & Advice for Professionals. N.p., n.d. Web. 9 Nov. 2009. <http://www.bnet.com/2422-13722_23-269952.html>. Campbell, Anita . "How to Talk with Employees About Tough Times : Innovation :: American Express OPEN Forum." OPEN Forum :: American Express OPEN Forum. N.p., 3 Nov. 2009. Web. 9 Nov. 2009. <http://www.openforum.com/idea-hub/topics/innovation/article/how-to-talk- with-employees-about-tough-times-anita-campbell>. Daley, Kevin. "How to Deliver Bad News to a Group - Conversation Starter - HarvardBusiness.org." Voices - HarvardBusiness.org. N.p., 16 Oct. 2009. Web. 9 Nov. 2009. <http://blogs.harvardbusiness.org/cs/2009/10/how_to_deliver_bad_news_to_a_g. html>. "Delivering Bad News - Terminating Employment Honestly, Respectfully and With Dignity." Mind Tools - Management Training, Leadership Training and Career Training - Right Here, Right Now.. N.p., n.d. Web. 9 Nov. 2009. <http://www.mindtools.com/pages/article/newTMM_77.htm>. "Delivering Bad News." University of Washington. N.p., n.d. Web. 9 Nov. 2009. <www.engr.washington.edu/advance/workshops/20030513-bad_news.pdf>. Foster, Charles. "Truth Without Fear: How to Communicate Difficult News in Tough Situations" Amazon.ca. N.p., n.d. Web. 9 Nov. 2009. <http://www.amazon.ca/Truth-Without-Fear-Communicate- Situations/dp/0609801996/ref=sr_1_5? ie=UTF8&s=books&qid=1255122398&sr=1-5>. Freeman, Julie . "IABC Employee Communication Commons - Delivering bad news: can you believe we don’t know how to do it?." IABC Communication Commons . N.p., 1 Mar. 2006. Web. 9 Nov. 2009. <http://commons.iabc.com/employee/2006/03/01/delivering-bad-news-can-you- believe-we-dont-know-how-to-do-it>.
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