Microsoft Dynamics: New Era for Business Solutions

1. Microsoft Dynamics
New Era for Business Solutions
André Mestre
Technology Solutions Professional
Microsoft Western Europe

2. • Present and Future
• Dynamic Vision
• Dynamics CRM
• Back to the Future
• Q&A

4. E-Commerce
Business models evolution
Internet and mobility expansion
Business Intelligence (BI)
Lots of data, not that many information
Dimensional analysis
Customer Relationship Management (CRM)
Better customer knowledge in order to adapt value proposition and offerings
Relational data centralization from various sources (ERP E-Comm, LOB apps)
,

6. Mobile Social Cloud Big data Consumerization
Facebook reached
2016
Over
2015
By
the tablet market will
100 million users 80% Digital content will grow to
2.7ZB in 2012,
By
smartphones and
,
of new
be in less than 9 up 48% from 2011, tablets
apps will be
479 million months distributed or
rocketing toward will put power in the
8ZB by 2015. pockets of a
units and the PC market deployed on
will be only just ahead at clouds in billion
2012. consumers.
535 million
65%
units
of companies are
deploying at least one
social
80% 25%
The world’s mobile
worker population
will reach
software tool
– managed, internal and
independent
70% growth of
of companies
of businesses unstructured
already accept the
1.3 billion,
communities data is
are either using
or investigating predicted “Bring your
over 37% of the total cloud over the own device”
workforce - by 2015.
computing next five practice
solutions years.

7. Dynamic Vision
7

10. Anywhere Self-Service Rapid
Access Insights Innovation Cycle
Pervasively Simplicity in Empowered
Connected Design Ecosystem

11. Dynamics CRM

13. Tablet Desktop Phone
Cloud On-Premises

14. Lead, Opportunity Identify Cross-
SALES
PLANNING and Account sell and up-sell
Management opportunities
SALES LEAD
ANALYTICS MANAGEMENT
Teams and
IMPROVED SALES
territory
PRODUCTIVITY Sales Planning management
ACCOUNT OPPORTUNITY
MANAGEMENT MANAGEMENT
Real-time Forecasts
and Analytics

15. PLANNING & Campaign
BUDGETING
End-to-end response
marketing process tracking
MARKETING DATA
ANALYTICS SEGMENTATION
Product and
MARKETING Multi-channel pricing
support management
LEAD CAMPAIGN
TRACKING MANAGEMENT
Powerful
segmentation

16. CONTACT
MANAGEMENT Unified service
360º customer view scheduling
SERVICE KNOWLEDGE
ANALYTICS MANAGEMENT
CUSTOMER SERVICE Multi-channel Knowledge
support management
SERVICE CASE
SCHEDULING MANAGEMENT
End-to-end case
management

30. Q&A
André Mestre
andre.mestre@microsoft.com
Microsoft

31. © 2012 Microsoft Corporation. All rights reserved. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Some examples are for illustration only and are fictitious. No real association is intended or inferred.