Workshop held December 10, 2015

1. Best practices for Sourcing in
India
December 10, 2015

3. Webinar Setup
➢ Feel free to ask any question in between
➢ Inside Zoom, you can use the Q&A or chat for questions
Agenda
1. Short introduction of Waseem & Hugo 5 minutes
2. Smooth collaboration with your Indian team: Hugo 20 minutes
3. Intercultural communication with your Indian team; Waseem 20 minutes
4. Q & A 30 minutes
5. Wrap up
10 minutes

4. Your Host
Waseem Hussain Hugo Messer

5. Intro: Waseem Hussain
➢Intercultural trainer specialized on
India since 16 years
➢Trained more than 12,000 managers and
engineers in IT
➢Faculty member of 2 EMBA programs
➢Former head of a joint venture in
software development between
Switzerland and India
➢Education: project management,
intercultural communication,
international management
➢Of Indian origin, raised in Switzerland

6. Intro: Hugo Messer
●MBA Erasmus in Rotterdam
●2005: Start Bridge
●2008: Bridge Ukraine + India
●2008: lived in India 1,5 years
●2005-2010: cried a lot
●2014: Wrote 6 books about
●managing remote teams
●2015: Launch Ekipa.co & start
workshops to help others

7. Smooth Collaboration with your Indian
team
Content
1.Top 5 challenges
2.The Bridge Canvas
3.Best practices

8. Top 5 Challenges
Source: Distributed agile collaboration: challenges

10. The Bridge Canvas: benefits
1. Covers all building blocks of a distributed collaboration
2. Creates clear expectations + agreements
3. Dashboard to check on ‘health’ of collaboration
Workshop ‘structure your distributed team productively’

11. How do you measure company/team/individual performance
and how do you report the kpi’s to one another?
Best Practices
1. Create a kpi dashboard online for all to see
2. Include ‘team feeling’
3. Link communication rhythm with kpi framework
Workshop ‘kpi’s and governance for larger outsourcing deals’

12. Best Practices:
1. Empathy: hire emphathic people + stimulate empathy on company, product,
culture
2. Process manager
3. Invest in trips
Workshop ‘Get results from your global team’
How do you create a sense of being ‘one
team’, of ‘partnership’?

13. Best Practices
1. Follow Scrum/Agile
2. Involve an agile coach or 'process manager'
3. Create a formal framework (e.g. Raci Matrix)
Assign roles and responsibilities within
your team

14. How and when you hold meetings
within your team
Best practices:
1. Invest in basic cloud tools
2. Follow a rhythm on different levels
3. Use scrum rhythm
Workshop ‘virtual communication in global teams’

15. How do you take a project from A to Z?
Best Practices
1. Make the process explicit (flowchart)
2. Find the balance between too much and too little process
3. Be agile

16. What assumptions do we have about
each others culture and how do we
manage around?
Workshop: Outsourcing to India: bridging culture & communication

17. Intercultural Communication With Your Indian Team
Content
➢ 5 Day-to-day Business Areas Where Culture Has An Impact
➢ 7 Key Success Factors for Your IT Project in India
➢ The Benefit of Intercultural Communication Training

18. Intercultural Communication With Your Indian Team
5 Day-to-day Business Areas Where Culture Has An Impact
“When we meet with the
Indian team to discuss
progress, only one of them
talks to us. The others sit,
listen and nod approvingly.”
“Our Indian colleagues seek
approval from their
management for everything
we ask of them.”
“The Indian team only
delivers what was specified
as a requirement.”
“Our Indian colleagues meet
deadlines but the quality is
often poor.”
“Since we started working
with the Indian partner,
micro management has
increased considerably!”

19. Intercultural Communication With Your Indian Team
Content
➢ 5 Day-to-day Business Areas Where Culture Has An Impact
➢ 7 Key Success Factors for Your IT Project in India
➢ The Benefit of Intercultural Communication Training

20. Intercultural Communication With Your Indian Team
7 Key Success Factors for Your IT Project in India:
1. Contextual Business Analysis
2. Explicit Requirements
3. Narrative Use Cases
4. Inclusive Documentation
5. Express Expectations
6. Stringent Roles and Responsibilities
7. Cross-Cultural Competence

21. Intercultural Communication With Your Indian Team
Content
➢ 5 Day-to-day Business Areas Where Culture Has An Impact
➢ 7 Key Success Factors for Your IT Project in India
➢ The Benefit of Intercultural Communication Training

22. Intercultural Communication With Your Indian Team
The Benefit of Intercultural Communication Training
“This India training was a game changer. We now work with our partners in
India so much more effectively.” R.K., Germany Stock Exchange
“I took home 7 really actionable items from this intercultural training.” C.D.,
Credit Suisse
“This training has helped me to effectively work with colleagues in India.”
D.C., Generali
“I found the intercultural training very informative and easily applied to my
daily work.” M.C., Zurich Insurance
“This training was super interesting and enthralling!” S.P., Coca Cola

23. Thank You
For more workshops and training, check out:
http://marwas.ch/
http://ekipa.co/workshops
Or drop us an email
hugo@ekipa.co
waseem.hussain@marwas.ch