Download the entire webinar for free: http://info.brightgauge.com/data-driven-growth-webinar
Our co-Founder & CEO, Eric Dosal, recently hosted a webinar to discuss the tactics that have helped drive growth at BrightGauge, for our customers, and at our MSP, Compuquip. Learn a few of the tips and tricks our fastest-growing partners are using to drive growth in their business!
Some of the topics Eric covered:
- Understanding the role of data in growth
- How to properly set goals to align your team
- Holding your team accountable for their goals
- Developing a proper cadence for your team
- How to best get your team involved
4. What is an Indicator?
Key Performance Indicators (KPI) are a specific
measurement used to gauge performance
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Lagging Indicator Leading Indicator
9. Long Term Goal – BGS 2026
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¨ $50MM in ARR
¨ Core Values & Culture Intact
¨ Family Owned & Operated
¨ Suite of Data Driven Software Products/Tools
¨ Premier Miami Tech Companies
¨ Software Translated to Other Languages
¨ Offices Abroad
¨ Everyone in this room still with us
10. Quarterly Goals – BGS Q4 2016
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¨ $60,000 in New MRR Revenue
¨ Increase Average Customer Health Score to 70
¨ Build 2 Backup Integrations (Veeam & Storagecraft)
¨ Build 2 Internal Integrations (Salesforce & HubSpot)
¨ Release Scorecards at IT Nation
¨ Mobile Dashboards Released
¨ New Service Profitability Metrics Released
12. BGS Q4 2016 Goals
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To learn more email us at data@brightgauge.com
13. Benefits of Setting Goals
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¨ Forces you to think longer term
¨ Ensures that your team is on the same page
¨ Constant reminder of what you should be working on
¨ Helps align you and your team
¨ Avoids getting “distracted” by urgent tasks
14. Process of Setting Goals
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¨ Each person list our top 7 things you HAVE TO do next
¨ Gather everyone’s ideas together and share
¨ Kill, Combine, Keep until you get to 7 to 10
¨ Assign an owner for each goal
15. How do you know if you’re on track?
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20. Real Time or Manual Updating
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21. Benefits of Scorecards
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¨ Provides transparency of what to focus on
¨ Creates alignment with your team
¨ Holds each team member accountable
¨ Identifies problem areas quickly
¨ Keeps your team on track with your goals
22. Process of Developing Scorecards
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¨ List the top KPIs to monitor each goal
¨ Set the target for each to match your goals
¨ Adjust the target as necessary
¨ Assign an owner for each metric
¨ Review on a regular (weekly) basis
25. BrightGauge Meeting Cadence
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1. Annual Offsite – Co-Founders
2. Quarterly Offsite Planning – Leadership Team
3. Monthly Meeting – Leadership Team
4. Biweekly Company Meeting – All Employees
5. Weekly Team Standups – All Team Members
6. Weekly Status Meetings – Each Direct Report
7. Daily Standups – Front Line Employees
26. Benefits of A Regular Cadence
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¨ The rhythm will help move the team faster
¨ Will cut down the ad-hoc meetings
¨ Reduces overall meeting time with more focus
¨ Regular meetings will align the team
¨ Ownership of tasks will drive completion
27. Process of Developing a Cadence
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¨ Start with your Leadership Team
¨ Find what works and drive down to the others
¨ Try several different options
¨ Rank meetings after each one
¨ Share true feelings of what works to find yours
¨ Adjust with what you learn
31. Driving Competition the Right Way
Pros
¨ Increase employee engagement
¨ Almost immediate improvement
¨ Top dogs will shine
Cons
¨ Mandated play isn’t really “playing”
¨ Increase in cheating & cutting corners
¨ Novelty will wear off
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32. Driving Competition the Right Way
¨ Set team goals
¨ Must be transparent
¨ Get everyone’s buy in
¨ Explain each person’s impact
¨ Encourage teamwork
¨ Change them up
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33. In Summary
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¨ Every Company is a Data Company
¨ Keep KPIs Simple
¨ Goals are the Foundation
¨ Accountability via Scorecards
¨ Set Up Your Cadence
¨ Getting Your Team Involved
Eric Dosal
Co-Founder, CEO
BrightGauge Software
edosal@brightgauge.com
34. Resources to Learn More
¨ Service Management Best Practices from Netrix IT
¨ Sales Best Practices: How we grew our MSP 10x in 5 Years
¨ How Investing in Customer Success Drove Our MSP Growth
¨ Tips On Structuring Your Long Term Contracts
¨ How to Identify Your Ideal Customer to Grow Your MSP
¨ Improving Your Business with KPIs
¨ Best Practices on Designing & Using Dashboards
email me at edosal@brightgauge.com
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35. Resources to Learn More (Links)
1. http://info.brightgauge.com/customer-best-practices-webinar-service-management
2. http://info.brightgauge.com/sales-best-practices-webinar
3. http://info.brightgauge.com/how-investing-in-customer-success-drove-our-msp-growth
4. https://www.youtube.com/watch?v=oqTG3O7WfSE&feature=youtu.be
5. https://www.youtube.com/watch?v=rpO4_3bjqIE&feature=youtu.be
6. http://info.brightgauge.com/kpi-101
7. http://info.brightgauge.com/dashboard-best-practices-webinar
Note: These links match up to the prior slide in case the others aren’t clickable
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