From Croft Centre's Thinking Thursday series - a free and informal learning/network event that happens in Southampton and Bournemouth once a month

1. www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
Thinking Thursday

2. www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
Results or Performance?
Tip 1
Result Indicator Performance Indicator
Where we are We can act on it
No idea how to fix it Leads to corrective action
No one owns it Someone you can phone owns it

3. www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
Tip 2
If you can’t learn from it or
improve from it, don’t waste
your time measuring it!
It’s about driving your business
What are your drivers?

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Thinking Thursday
www.linkedin.com/company/croft-centre
Tip 3
Avoid
Top Down Control
Or you’ll find “hitting the target”
becomes “missing the point”

5. www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
Tip 4
Everyone should collect and
manage their own data
That way they own it, and will do something about it

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Thinking Thursday
www.linkedin.com/company/croft-centre
Do have a balance
Tip 5
Financial
Utilisation of
assets
Customer
Net promoter
Profit/Relationship
Environment/Comm
unity
Difference made
Internal
System outputs
Employee
Motivation
Understanding
Learning & Growth
Increasing skills
But align it to what counts in your business

7. www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
Example
Speed of
Response
Innovation One-stop-shop
Press Association
“Valued media to a dynamic audience
when they want it how they want it”

8. www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
First Questions then Indicators
then more questions
Example KPQ:
To what extent are our staff engaged?
Tip 6

9. www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
Gallup Q12 survey tool – engagement simplified to 12 Qs
80,000 interviews, 400 companies
1.Do I know what is expected of me at work?
2.Do I have the right materials and equipment I need to do my work right?
3.At work, do I have the opportunity to do what I do best every day?
4.In the last seven days, have I received recognition of praise for doing good work?
5.Does my supervisor or someone at work, seem to care about me as a person?
6.Is there someone at work who encourages my development?
7.At work, do my opinions seem to count?
8.Does the mission/purpose of my organisation make me feel my job is important
9.Are my co-workers committed to quality work?
10.Do I have a best friend at work?
11.In the last six months, has someone at work talked to me about my progress?
12.This last year at work have I had opportunities to learn and grow?
http://blog.vovici.com/blog/bid/18535/Employee-Engagement-Survey-The-Gallup-Q12

10. www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
What is Key in any case?
What is it that links your purpose to what
matters to your customers?
Tip 7

11. www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
Don’t just count the
easy things
Tip 8
Measuring more is easy,
measuring better is hard

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Thinking Thursday
www.linkedin.com/company/croft-centre
Make them real time and
visible
Tip 9
TDR Disc Repair Service
Interworks UK

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Thinking Thursday
www.linkedin.com/company/croft-centre
Tip 10
Here’s the method
1. What’s our core purpose?
2. Hence, what matters most?
3. Hence, what do we need to measure?
4. How do we do that?

14. www.croftcentre.co.uk
Thinking Thursday
www.linkedin.com/company/croft-centre
Your top pick?

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Thinking Thursday
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Effective Strategic Leadership
29th
November, Southampton
Book at www.croftcentre.co.uk/thinkingthursday
Our Next Thinking Thursdays…
Building Teams That Deliver
13th
December, Bournemouth

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Thinking Thursday
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PASSPORT
Courses coming up…
Projects 3 Dec Bournemouth
Leadership 10 Dec Southampton
Assertiveness 11 Dec Poole
Pick up a brochure or go to www.croftcentre.co.uk/passport
Special Offer of 20% off for those here tonight

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Thinking Thursday
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Don’t forget our courses can be used
towards…
Management & Leadership
Qualifications with

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£1,903
raised so far
Supporting local charities…
www.croftcentre.co.uk/donate

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