Performance Management

3. FOUNDATIONS
OVERARCHING GOAL: TO REWARD, RECOGNIZE,
AND RETAIN EMPLOYEES FOR CONSISTENT DAILY
IMPROVEMENT
HOW YOU GET THERE:
• EMBRACING PROCESS EVOLUTION AND
IMPROVEMENT
• A DISCIPLINE OF QUALITY AND CONSISTENCY
• OUTSTANDING SERVICE TO INTERNAL
CUSTOMERS
• ASSISTING OTHERS AND INVOLVING OTHERS
WHEN NEEDED
• A DAILY FOCUS ON INNOVATION, ENHANCEMENTS,

4. FOUNDATIONS
• BASIC FRAMEWORK
– DAILY PROJECTS, ASSIGNMENTS, & ACTIVITIES
– BETTER THAN TODAY
– HELPING HAND
• TIMING AND TRACKING
– REVIEW DURING WEEKLY/BIWEEKLY MEETINGS
– MAINTAIN TRACKING LOG
– REVIEW FORECAST & COMPLETION
• REWARDS & RECOGNITION
– BETTER THAN “BUCKS”
– AT REVIEWS & EMPLOYEE AWARD PRESENTATIONS

5. FOUNDATIONS
• LEGEND
– VISUALLY DEFINE
STAGE
– STAGE PROGRESS
– BETTER
FORECASTING
– ACCOUNTABILITY
• TRACKING
PROGRESS
– EXCEL TRACKER
– WEEKLY
REPORTING
– DASHBOARD
– EXPECTATIONS

6. GETTING
BETTER
• THE “DISGRUNTLED MAJORITY”—WILL
THEY…
– STAY LATE/ FINISH THE JOB
– WORK HARDER
– OFFER BEST IDEAS
– GO ABOVE AND BEYOND
• THE UNFORTUNATE FACTS:
– 86% OF THE WORLD’S EMPLOYEES ARE
DISGRUNTLED
• FROM 2005 GLOBAL WORKFORCE STUDY
– TOWERS PERRIN
– REFERENCE “THE CARROT PRINCIPLE” CHPT 7
– SIMPLY CAN’T BUILD A GREAT BUSINESS WITH
10% OF THE TEAM (FOOTBALL GAME EXAMPLE)

7. GETTING
BETTER
• A NEED FOR REWARDS &
RECOGNITION
– ENGAGED EMPLOYEES
– TALENT IS RETAINED
– IMPROVE PERFORMANCE
• DAILY EVOLUTION DEFINED
– PROFESSIONAL DEVELOPMENT
– PERSONAL DEVELOPMENT
– INNOVATION
– ENHANCEMENTS

8. GETTING
BETTER
• DEVELOPMENT
(PERSONAL/PROFESSIONAL)
– SKILLS TRAINING/CLASS
– BUSINESS BOOK
– CERTIFICATION OR FURTHER SCHOOLING
– GROUPS (INDUSTRY, LINKEDIN, ETC…)
• INNOVATION (PROACTIVE)
– BRAND NEW IDEAS THAT ADD VALUE
– MEET A BUSINESS NEED NOT REQUESTED
• ENHANCEMENTS
– IMPROVING FILES/ WORK ACTIVITIES
– MAKING A PROCESS MORE EFFICIENT

9. READY TO
HELP
• COLLABORATION: WORKING
TOGETHER TOWARDS A COMMON
GOAL
• BE A HELP TO OTHERS
• ASK FOR HELP FROM OTHERS
• GETTING OUTSIDE YOUR WORK SILO

10. READY TO
REWARD
• REWARDS & RECOGNITION
– POINTS FOR BEING “BETTER”
– POINTS FOR HELPING
– POINTS FOR QUALITY AND CONSISTENCY
– CONFIRMED THROUGH MANAGER/PEER
REVIEW
– GOOD PDA (PUBLIC DISPLAYS OF
APPRECIATION)
– HELPING HAND THANK YOU CARDS
– REDEEMING BETTER THAN “BUCKS”

11. READY TO
REVEAL
• BETTER THAN “BUCKS” POINT SYSTEM
– INDIVIDUAL HELPING HAND 1 POINT
– TEAM HELPING HAND 5 POINTS
– QUALITY AND CONSISTENCY BONUS 1 POINT
– DEVELOPMENT 1 POINT
– ENHANCEMENT 2 POINTS
– INNOVATION 5 POINTS
• REWARD REDEMPTION & RECOGNITION
– ANYTIME
– INDIVIDUALLY DEFINED AWARDS
• TARGET GIFT CARDS
• EVEN STARBUCKS GIFT CARDS
• AMERICAN EXPRESS GIFT CHEQS
• …WHAT ARE YOU WORKING TOWARDS