Becoming a Connected Insurer With API-led Connectivity

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Bui Kiet

Becoming a Connected Insurer With API-led Connectivity Insurance firms are under threat

Technology

2
Becoming a Connected Insurer
with API-Led Connectivity
Patricia Hines, CTP
Industry Solutions Director, FS&I
MuleSoft
Teri Townsend, MBA, PMP
Vice President Technology
Sagicor Life Insurance Company
Alex Sherry
Senior Solutions Consultant
MuleSoft

4
Business needs
•  Richer customer engagement
•  Empower agents/partners

5
What’s holding us back
•  Legacy services for internal consumption only
•  Do we do nothing at all?
•  Rip & replace core business capabilities?
•  Change is dangerous
-  Facebook, Microsoft, Dropbox, Google, Adobe

6
What’s the solution
•  Expose services
•  Governance
•  Modernized API for mobile device consumption

7

Integra)on
Pla-orm

Anypoint
Studio

HYBRID

Accounts

Database

JDBC

Orchestra3on

Before Modernization
Ac3vi3

REST

Ac3veMQ

JMS

Drools

Rules

3rd
Party

Registry

HTTP

WEB
Service
(SOAP)

HTTP/REST

Connector

JMS

Connector

Drools

Connector

Database

Connector

HTTP/REST

Connector

8

API
Gateway

Integra)on
Pla-orm

Anypoint
Studio

Claims

API

API
Manager

HYBRID

Accounts

Database

JDBC

Orchestra3on

Web
Services

Consumer

After Modernization
Ac3vi3

REST

Ac3veMQ

JMS

Drools

Rules

3rd
Party

Registry

HTTP

WEB
Service
(SOAP)

HTTP/REST

Connector

JMS

Connector

Drools

Connector

Database

Connector

HTTP/REST

Connector

10
Legacy Web Service for Claims
The
Claims
department
ini3ally

implemented
a
web
service
to

expose
func3onality

12
RAML for Delightful APIs
Claims
dept
designed
a
RESTful
API
and
leveraged
the

mocking
service
to
engage
API
consumers
prior
to

implementa3on
and
allow
them
to
test
out
the
service.

13
Modernized Claims Service
The
“APIKit
Router”
handles

incoming
RESTful
API

requests
and
routes
to
the

appropriate
ﬂow
below

The
“Web
Service
Consumer”

provides
a
drop-‐down

conﬁgura3on
to
access
a

web
service.

The
datamapper

components
translate
the

web
service
call
data
into

RESTful
JSON
responses.

14
API Governance
Governing
who
can
consume
the

API,
at
what
rates
and
by
what

authoriza3on
mechanism

16

API
Gateway

Integra)on
Pla-orm

Anypoint
Studio

Claims

API

API
Manager

HYBRID

Accounts

Database

JDBC

Orchestra3on

Web
Services

Consumer

After Modernization
Ac3vi3

REST

Ac3veMQ

JMS

Drools

Rules

3rd
Party

Registry

HTTP

WEB
Service
(SOAP)

HTTP/REST

Connector

JMS

Connector

Drools

Connector

Database

Connector

HTTP/REST

Connector

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Becoming a Connected Insurer With API-led Connectivity

1. 2 Becoming a Connected Insurer with API-Led Connectivity Patricia Hines, CTP Industry Solutions Director, FS&I MuleSoft Teri Townsend, MBA, PMP Vice President Technology Sagicor Life Insurance Company Alex Sherry Senior Solutions Consultant MuleSoft

2. 3 Alex Sherry Claims Management Demo

3. 4 Business needs •  Richer customer engagement •  Empower agents/partners

4. 5 What’s holding us back •  Legacy services for internal consumption only •  Do we do nothing at all? •  Rip & replace core business capabilities? •  Change is dangerous -  Facebook, Microsoft, Dropbox, Google, Adobe

5. 6 What’s the solution •  Expose services •  Governance •  Modernized API for mobile device consumption

6. 7 Integra)on Pla-orm Anypoint Studio HYBRID Accounts Database JDBC Orchestra3on Before Modernization Ac3vi3 REST Ac3veMQ JMS Drools Rules 3rd Party Registry HTTP WEB Service (SOAP) HTTP/REST Connector JMS Connector Drools Connector Database Connector HTTP/REST Connector

7. 8 API Gateway Integra)on Pla-orm Anypoint Studio Claims API API Manager HYBRID Accounts Database JDBC Orchestra3on Web Services Consumer After Modernization Ac3vi3 REST Ac3veMQ JMS Drools Rules 3rd Party Registry HTTP WEB Service (SOAP) HTTP/REST Connector JMS Connector Drools Connector Database Connector HTTP/REST Connector

8. 9 Claims Web Service

9. 10 Legacy Web Service for Claims The Claims department ini3ally implemented a web service to expose func3onality

10. 11 Claims Services Modernized

11. 12 RAML for Delightful APIs Claims dept designed a RESTful API and leveraged the mocking service to engage API consumers prior to implementa3on and allow them to test out the service.

12. 13 Modernized Claims Service The “APIKit Router” handles incoming RESTful API requests and routes to the appropriate ﬂow below The “Web Service Consumer” provides a drop-‐down conﬁgura3on to access a web service. The datamapper components translate the web service call data into RESTful JSON responses.

13. 14 API Governance Governing who can consume the API, at what rates and by what authoriza3on mechanism

14. 15 API Analytics

15. 16 API Gateway Integra)on Pla-orm Anypoint Studio Claims API API Manager HYBRID Accounts Database JDBC Orchestra3on Web Services Consumer After Modernization Ac3vi3 REST Ac3veMQ JMS Drools Rules 3rd Party Registry HTTP WEB Service (SOAP) HTTP/REST Connector JMS Connector Drools Connector Database Connector HTTP/REST Connector

16. 17 Thank You

Becoming a Connected Insurer With API-led Connectivity

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