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Basil Ibrahim Hamad Abu Aysha
Director of Professional Services | Togaf , ITIL v3 , OCP
basil_a@hotmail.com , 00971-55-7505185 , UAE – Abu Dhabi Pobox 31898
DOB : 29/06/1973 , Nationality : Jordanian
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Efficient Professional Services Director involved in direct and manage 40+ people (Delivery
and operation team ) including PMO team , SMEs , Outsourced and technical teams.
Projects Director involved in projects portfolio management and project life cycles initiation ,
planning , executing , controlling and closing projects delivering bussiness value and gaining
stakeholders satisfaction . IT Consultant involved in IT strategic plans, policies, programmes and
schedules for the business in wide range of IT solutions. Head of Solutions and Advisory services with
Solution Architect/Advisory experience in large, enterprise and complex Projects. And strong hands-
on technical experience as Senior Oracle DBA in Complex Architecture. Certified in ITIL V3 , Togaf and
OCP and having deep knowledge and experience in different frameworks and methodologies like
COBIT , Six Segma and SDLC.
Capabilities Summary
Discipline Skills & Experience Knowledge Roles
IT Management Professional Services Management
IT Operation Management
IT Delivery Services
SMEs Leader
Technical Sales management
Technical Teams Management
Skill sets Planning and Implementation
PMP
SDLC
PMMI
PMI-ACP
Director - Professional
Services
Director - Operations and
Delivery
Advisory and
Consultancy
Advisory Framework Setup
IT Governance , Policies and strategies
People , process advisory
Applications and Technologies advisory
Customized Frameworks and Methodologies
Operation Models
Manage services Models
Togaf
ITIL
Cobit
Six Sigma
CMMi
Head of Solutions and
Advisory services
IT Expert Consultant
Solutions &
Architecture
Solutions architecture
Technical Solutions Proposals
Solutions estimation and planning
Togaf Head of Solutions
Solutions Advisor
Project Management PMO setup , PM Frameworks ,
Methodologies.
PMO Management
Programme Management
PMP
PgMP
Prince 2
PMI-ACP
Projects Director
PMO Head
Programme Manager
Technical Expert Process and data Modelling
Analysis and Design
Database Administration
DR , HA Solutions
OCP
CBAP
Oracle
SQL Server
Solutions Advisor
Technical Expert

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Employment Summary
 Sep 2012 – Present : Director of Professional Services at Omnix International.
 Sep 2011 – Sep 2012 : IT Expert Consultant at Omnix International.
 Sep 2010 – Oct 2011 : Application & DB Consultant at Infralinx IT
 Jun 2007 – Sep 2010 : IT Consultant/PMO Head at GHQ of Abu Dhabi Police
 Oct 2000 – Jun 2007 : Projects Manager at GHQ of Abu Dhabi Police
 Feb 1998 – Oct 2000 : Senior System analyst at Khalifa Committee
 Jan 1995 – Feb 1998 : Senior Developer at ATS ( Arab Turnkey Systems )
Education & Certification
 2013 : Togaf Certified.
 2012 : ITIL v3 certified
 2010 : ITIL v3 , CobiT 4.0 , Six Sigma , CMMI Training.
 2007 : PMI Projects management Professionals
 2001 : Oracle Database Administration Certified
 1995 : BSc Computer Science ( Software Engineering ) , University of Jordan
Key Frameworks/Technologies
 Frameworks : Cobit 4.1 , ITIL V3 , Togaf
 Methodologies : PMP , Six Sigma , CMMI , SDLC Models , Agile
 Products
 Projects Management Tools : Microsoft Projects , EPM
 DBMS : Oracle DBMS 7-11g , Ingres , SQL Server
 Oracle Application servers 9i-11g
 Modeling Tools : Designer 6i-10g , Oracle DS 6i-10g

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 Oracle Apps : E-Business Suite
 Operating Systems
 Unix ( SCO , HP-UX , Solaris ) , Windows Servers
Key Projects
 Consultancy Projects
 IT Governance consultancy
o Roles : IT Governance analyst
 Applications and database Consultancy
o Roles : Applications Consultant , Database Consultant , Database architect
 Business Solutions/Application Projects
 ESB Integration : MOI UDB , SITA , FAHR
o Roles : Projects Director (3 years) , Solution Architect , Solution Advisor
 Data Quality : Data Cleansing .
o Roles : Projects Director (3 years) , Solution Architect , Solution Advisor
 ID Eform : HIS , LIS , RIS ,..
o Roles : Project Director , Senior Analyst (3 years ) , Development (3 years)
 Person Profile Integration : MQ-MQ Integration , Person Live events
o Roles : Project Director , Senior Analyst (3 years ) , Development (3 years)
 Unified Traffic System ( UTS ) : Vehicles , Violations , Licenses , e-payments
o Roles : IT Consultant , Business Consultant , project manager
 ERP Systems : HR , Payroll , GL , AP , AR , Warehousing , ..
o Roles : Project manager (10 years) , Senior Analyst (3 years ) , Development (3 years)
 Education Systems : University management system , Schools Information system
o Roles : Project manager (10 years) , Senior Analyst (3 years ) , Development (3 years)
 Security Systems : Framework security , Portal Security , DB & Apps Auditing system

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o Roles : Project manager (4 years) , Senior Analyst (2 years ) , Development ( 1 year )
 Facility management systems
o Roles : Team Leader (2 years) , Senior Analyst (3 years ) , Development (3 years)
 Databases Projects
 Data center Building : Architecture , Design , Build and Implementation
o Roles : Database Team Lead , Senior DBA , Database Consultant
o Oracle RDBMS 11g, 10g , 9i , 8i
o Platforms : Sun Solaris , HP-UX , SGI , Windows
 Database Migration : 8i to 9i , 9i to 10g , 10g to 11g
o Roles : Database Team Lead , Senior DBA , Database Consultant
o Oracle RDBMS 11g, 10g , 9i , 8i
 Oracle Applications Upgrade from 6i to 10g
o Roles : Project Manager , Senior DBA
o Oracle Application Server 10g , Oracle RDBMS 11g, 10g
o Platforms : Sun Solaris , Windows
 Oracle Apps Installations and Upgrades : 11i ,R12
o Roles : Senior DBA , Database Consultant
o Oracle RDBMS 11g, 10g , 9i
o Platforms : Sun Solaris , Windows
 High Availability Solutions : Advanced Replication , Oracle Streams , RAC
 Disaster Recovery Solutions : Oracle Data Guard , Standby Databases
 Backup Center Building : Backup & Recovery policy and procedures , RMAN
o Roles : Senior DBA , Database Consultant
o Oracle RDBMS 11g, 10g , 9i

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 Readymade Applications Projects
 Oracle E-Business Suite ( HRMS , Financial )
 Oracle Asset management
 Oracle Business Intelligence
 Oracle Hyperion
Experience Details
 IT Operation and Delivery Management
 PMO Head
o Responsible for the overall project management function, providing leadership,
coordination and management of PMO processes and functions.
o Supervises the team that provides project management support functions and
administrative support to project managers.
o Set standards for how projects are run
o Ensure project management standards are followed
o Source of guidance and advice for project managers
o Managing and facilitating the portfolio management process
 Delivery team Management
o Provides technical direction for the development, design, and systems integration across
multiple client engagements from definition phase through implementation.
o Applies significant knowledge of industry trends and developments to improve service to
our clients.
o Easily recognizes system deficiencies and implements effective solutions.
o Suggests alternative technical solutions to meet client requirements more efficiently,
and/or with greater reusability, and / or longer life.
o Assist with the development of client information management standards and evaluation
of technology trends.
 Quality Control
o Ensuring the technical quality of the various project deliverables, while understanding the
wider risks associated with the work, including the political and strategic aspects of it.

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o Reviewing the technical managers’ work, and providing feedback to the technical
managers.
 Staff Development
o Directing and supporting technical managers in their development, including their
technical skills.
o Discussing the technical managers’ work progress on a regular and interactive basis•
o Helping technical managers grow in their work.
o Giving input for the technical managers’ performance assessment
o Being involved in the recruitment process (telephone and person-to-person interviews as
deemed appropriate)
o Contributing to a positive atmosphere and culture in the office.
 IT Consultancy
 IT Governance
o IT Strategies, Policies and Planning for enterprise environments.
o Strong knowledge of formulating IT Governance objectives and goals and developing
effective techniques for deriving these objectives from IT initiatives.
o Strong knowledge of IT industry standards and best practices as they relate to IT
governance such as ITIL, CoBiT and CMMI.
o Experience in the identification, evaluation and documentation of process flows, risks and
controls
 Projects and Applications Consultancy
o Contribute to business area assessment, user needs analysis and business systems design.
o Develop costing proposals for projects, perform risk analysis, and manage change
control.

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o Provide business analysis, business area assessment, user needs analysis and business
systems design for major projects.
o Conduct comprehensive cost/benefit analysis and prepare business cases for projects.
o Provide process, data and object modeling in a variety of application and database
environments.
o Maintain senior level expertise and currency in industry leading information management
technologies.
o Conduct Feasibility studies and assessments for projects.
o Applications design and structure Assessments, Evaluation and Enhancement.
o Using Capability Maturity Model Integration (CMMI) maturity level for application
evaluation
o Business process modeling and management ( BPM )
o Business process re-engineering ( BPR )
 Databases Consultancy
o Worked as Database designer architect for Enterprise sites
o Acted as performance tuning consultant in oracle 8i~10gR2 environment of different OLTP
and DSS Applications
o Consulted on multiple Database architecture and design for 24x7 OLTP systems
 Business Consultancy
 Organization Consultancy
o Suggested ways to develop the various departments of the business organization.
o Provided consulting services relating to giving them advice and instructions as to how
they can develop their business more effectively.
o Supervised the existing business practices and activities and accordingly recommended
changes.
o Supervised the planning and evaluation of business projects.
o Worked with clients to discuss project plans and policies.
o Suggested some organization charts to achieve the objectives.

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 Hospital Information System Consultancy
o Designed a BPR to improve the efficiency of the process flow within the whole
departments of the hospital.
o Designed one of the best Practices to minimize the elapsed time of Patient visit.
o Suggested ways to improve the efficiency of clinician work to increase the quality and
productivity.
o Suggested approaches to remove the overlap between the Medical Business and
Accounting.
o Provided intelligent business process mapping for saving time and money
o Suggested mechanism and Processes to manage the insurance claims effectively.
 E-Business , Financial , HRMS and Security systems Consultancy
o Provided initiatives to improve the efficiency of the process flow
o Analyzed and designed business process reengineering of workflow within the
organization
o Provided intelligent business process mapping for saving time and money
 Projects Management
 Have more than 10 years of managerial experience as project manager and technical/IT manager.
 Managed more than 15 employees including sub contractors and third party staff.
 Successfully managed multiple projects concurrently within budget and on schedule
 Analyzed regular reviews and implemented measures, ensuring projects developed on
schedule
 Have done PMI Project Management Professional (PMP) Certification
 Setting, executing and monitoring budgetary constraints
 Provides leadership, motivation and strategic direction to all project team
 Plans project time, people, finance and associated resources to satisfy requirements
 Maintains liaison with project staff, suppliers and contractors
 Agrees and delegates project activity

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 Checks, measures and reviews project progress and associated staff performance
 Knowledge of project planning tools and techniques, such as MS-Project ,EPM
 Systems Development ( 8 Years )
 System analysis experience in large, enterprise and complex Projects
 Lead system analysis team of many enterprise projects
 High Skills in application and database design, logical and physical models.
 Security Management ( 5 years )
 Serves as an internal information security consultant to the organization
 Documents security policies and procedures created by the Information Security Committee
 Initiates, facilitates, and promotes activities to create information security awareness within the
organization
 Perform information security risk assessments and serves as an internal auditor for security issues
 Monitors the internal control systems to ensure that appropriate access levels are maintained
 Advises the organization with current information about information security technologies and
related regulatory issues.
 Prepares the disaster recovery plan
 Products Pre-Sales & Support ( 3 years )
 Demonstrations of the product, both standard and tailored to suspects and prospects.
 Generation of product demo scripts and scenarios
 Managing pilots and prototypes
 Interacts with multiple clients to create technology specifications from the business
issues/requirements at an application level
 Able to talk with different audiences, appropriately adjust technical content to meet different
audience knowledge and interest, and can juggle meetings with multiple audience levels.
 Confident negotiator and ability to ‘close the deal
 Strong client management skills and ability to keep promises
 Quality Assurance

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 Promoting quality achievement and performance improvement throughout the organization;
 Setting QA compliance objectives and ensuring that targets are achieved.
 Considering the application of environmental and health and safety standards
 Agreeing standards and establishing clearly defined quality methods for staff to apply
 supervising technical staff in carrying out tests and checks
 Establishing standards of service for customers or clients.
 Oracle Database Administration
 Have 12 years of experience in Database administration/consultancy in different environments
using Advanced Technologies such as RMAN , RAC , Replication , Data Guard , Streams.
 Installation, configuration and upgrading of Oracle server software and related products .
 Migrated all Oracle 8i to 9i , 9i to 10g and 10g databases to 11g. Platforms include Windows, Linux,
AIX, SGI , Solaris and Hp-UX itanium.
 Managing very large & Critical Oracle databases in 24x7 ( over 1 TB )
 Advanced UNIX and Windows skills
 Provided Oracle and UNIX expertise in application development, troubleshooting, performance
tuning, and database architecture to include configuration, installation, migration, and upgrades.
 support developers in tuning DB and apps for optimal performance
 Implement and maintain database security (policies , strategies )
 Proactively monitoring the database's health and taking preventive or corrective action as
required
 Establish and maintain sound backup and recovery policies and procedures
 installations, backups and recovery using shell scripting, RMAN and media managers ( DTL , Legato
,.)
 Oracle Data Guard/standby database configuration and maintenance
 Oracle replication ( advanced replication, materialized views etc ) Planning , Designing ,
Configuration and maintenance.
 Oracle Streams configuration and performance tuning
 Created clone and duplicate databases and managed stand-alone, RAC and standby databases.

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 Identify, prioritize, and act upon opportunities for performance improvement
 . Work as part of a team and provide 7x24 support when required
 Manage a complex production database environment which includes more than ten production
Oracle server instances
 Tuned database using Stats pack, Oracle Enterprise Manager and SQL scripts. Built multiple
productions, development and testing Oracle databases for Enterprise applications
 Communication skills to interact with team members and support staff
 Oracle Application server Administration
 Installed Oracle application server 10g .
 Oracle Application server Configuration and maintenance .
 Oracle Application server upgrades and maintenance
 Implemented high availability , Scalability and Load balancing of oracle application servers to
support critical 24x7 applications used by thousands of users around UAE.
 Database Architect
 Design and implement database solutions to architectural goals such as: second site replication,
10x growth in transaction volume, 4x Increase of concurrent users , data warehouse / reporting
database
 Database Architecture design ,sizing , capacity planning , deployment & production for high
availability , business continuity , scalability & load balancing

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