8. What is this for?
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 08 of 95
9. The experience I want the users
to have
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 09 of 95
10. First, understand the users’
world, then figure out how your
design fits in .
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 10 of 95
11. Get out of your office
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 11 of 95
12. The best place to watch users is
in their
natural environment
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 12 of 95
13. What to look for:
● Offices
● Homes
● Outdoor
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 13 of 95
14. At home, at work, and outdoors,
you must design for constant
interruptions .
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 14 of 95
15. Three types of user:
● Experts
● Willing adopters
● Mainstreamers
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 15 of 95
16. Sometimes, it’s best to ignore
the expert customers.
Experts often want features that
would horrify mainstreamers .
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 16 of 95
17. If you want simplicity, if you want
to be seen as an innovator, then
it’s the mainstream customers
you should be aiming at.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 17 of 95
18. Mass appeal comes from
focusing on the mainstream .
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 18 of 95
20. Mainstreamers are interested in
getting the job done now; experts
are interested in customizing
their settings first.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 20 of 95
21. Mainstreamers value ease of
control; experts value precision
of control.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 21 of 95
23. Mainstreamers are afraid of breaking
something; experts want to take
things apart to see how they work.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 23 of 95
24. Mainstreamers want a good
match; experts want an exact
match.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 23 of 95
26. Simple user experiences need to
work for a novice, or a
mainstreamer who’s under
pressure.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 26 of 95
27. Mainstreamers don’t want to
build it from scratch .
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 27 of 95
28. People are driven by an
emotional need
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 28 of 95
29. Make user feel confident that
they’d be able to put tasks away
and find them again later.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 29 of 95
30. Simplicity is about feeling control
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 30 of 95
31. Simple experiences make users
confident that they’re making
good choices.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 31 of 95
32. Simple experiences reassure
users that the product will
respond in a predictable way.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 32 of 95
33. describe the beginning to the
end of their experience,
remembering that the user’s
actions is most important
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 33 of 95
34. Turn problem into a vision. Tell
the story.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 34 of 95
35. Describe what you want in the
simplest possible terms .
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 35 of 95
36. World, character, plot:
● A believable world (the “where” and “when” of our story)
● Credible characters (the “who” and “why”)
● A coherent plot (the “what” and “how”)
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 36 of 95
37. Extreme usability
Usability aims for...
● a specific group of people can use it
● easy to use
● responds quickly
● understood quickly
● works reliably
● straightforward error messages
● complete information
● works in a user test
Simplicity aims for...
● anyone can use it
● effortless to use
● responds instantly
● understood at a glance
● works always
● error-free
● just enough information
● works in a chaotic environment
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 37 of 95
38. Review your story and ask: What
things have the most impact on your
users’ behavior?
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 38 of 95
39. Check the facts about the users, their
problems and the world they live in.
Prioritize things that have the most
impact on your users’ behavior.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 39 of 95
40. Prioritize points to act on: where can
you have the most impact? What can
you change easily?
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 40 of 95
41. Test your insights
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 41 of 95
42. The most obvious way to simplify is to
remove what’s unnecessary
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 42 of 95
43. Do not remove features only because
they are difficult to build.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 43 of 95
44. Improve the core experience
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 44 of 95
46. Get rid of poorly implemented features
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 46 of 95
47. The question is never, “Why should we
get rid of it?” It is always, “Why should
we keep it?”
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 47 of 95
48. Stop guessing “what if...?” and go find
out what is.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 48 of 95
49. Features often involve trade-offs that
customers aren’t always aware of.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 49 of 95
50. Don’t be afraid to ignore requests to add
more to your product.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 50 of 95
51. When a small change leads to complex
processes, it’s time to step back and
find another solution .
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 51 of 95
52. In the long run, adding features is a
losing strategy .
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 52 of 95
53. Identify the users’ goals and set them in
order of priority.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 53 of 95
54. Focus on solutions that completely meet
users’ high-priority goals.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 54 of 95
55. Identify things that are common sources
of anxiety or stress and prioritize
features that alleviate that stress
effortlessly.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 55 of 95
56. Identify the “good enough” controls that
satisfy mainstream users’ needs and the
“precision” controls for experts.
Set aside the “precision” controls.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 56 of 95
57. Don’t judge your product by the number
of features. Instead, consider if it meets
users’ high- priority goals.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 57 of 95
58. People have a limited capacity to
process information, learn procedures,
and remember details.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 58 of 95
59. Removing options, content, and distractions
lightens the load on users so they can
focus.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 59 of 95
60. Removing visual distractions helps them
process what they’re seeing faster and
more reliably.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 60 of 95
61. It’s the details that make all the
difference.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 61 of 95
62. Choice can easily overwhelm users.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 62 of 95
63. People having limited choice are more
satisfied with their selection than those
who’d been given more options.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 63 of 95
64. Irritating distractions can turn simple
tasks into a chore.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 64 of 95
65. Designing simple experiences, your job
is to remove distractions and let the user
focus.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 65 of 95
66. Mainstream users don’t like the burden
of setting options and preferences .
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 66 of 95
67. Whenever a user has to correct an
error, it breaks his concentration and
makes the experience feel more
complex.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 67 of 95
68. Removing sources of errors is an
important way to simplify an experience.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 68 of 95
69. Remove visual clutter so people process
less information and concentrate on
what’s important.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 69 of 95
70. Users don’t read every word. They skim
over pages, picking out the odd keyword
or sentence.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 70 of 95
71. Simplify with a shared vision, a focus on
the mainstream user, and a thoroughly
researched design.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 71 of 95
72. Organizing is often the quickest way to
make things simpler .
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 72 of 95
73. Break items down into groups of “seven
plus or minus two.” This corresponds to
the number of items your brain can hold
in short-term memory.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 73 of 95
74. Understand users’ behavior: what they
want to do and in what order they want
to do it.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 74 of 95
75. To organize a group of items that are
equivalent choose clear categories with
labels that make sense to your
audience.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 75 of 95
76. Organizing by a quality results in
problems since users make different
choices depending on their point of view.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 76 of 95
77. Hiding anything means putting a barrier
between the user and the feature.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 77 of 95
78. Profile settings
that change infrequently are good
choices to hide .
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 78 of 95
79. Invite to explore. Small cues can hint at
hidden features . For example using
label that will only appeal to a certain
group
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 79 of 95
80. Where you place a label is more
important than how big it is.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 80 of 95
81. Locus of attention
Area of the screen that the user is
concentrating on.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 81 of 95
82. The strategies: remove, organize, and
hide fit together neatly: remove what
you don’t need, organize what you do,
hide what you can.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 82 of 95
83. The final strategy, displace, is about
rethinking the interface entirely.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 83 of 95
84. Mobile devices to record what users
see, hear and where they go .
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 84 of 95
85. Entering and reading large amounts of
text is uncomfortable .
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 85 of 95
86. Mobile devices are used when walking,
standing, sitting, lying. Outside, inside,
with sunshine , rain, wind and snowfall.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 86 of 95
87. Be aware of data transmission and
signal strength on mobile.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 87 of 95
88. The user is directing, the computer
guiding, the experience feels simpler .
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 88 of 95
89. Let experts and mainstreamers set their
own goals. Based on their experience
they know how much effort it will take.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 89 of 95
90. Should a task be automated or
controlled by the user?
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 90 of 95
91. Create a simple user experience shifting
complexity into the right place, so that
each moment feels simple.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 91 of 95
92. Simplicity often depends on details.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 92 of 95
93. Missing details can have a catastrophic
effect or cause irritation that builds over
time.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 93 of 95
94. Simplicity happens
in the user’s head
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 94 of 95
95. Making software usable means not
exceeding your users’ capacity.
UX Basics | Simplicity | mdorka@me.com | 01.09.2015 | slide 95 of 95