Communication Skills barriers and Gateways

1. COMMUNICATION
STYLES & BARRIERS
GATE WAY TO
INTERPERSONAL
COMMUNICATION

2. STYLES OF
COMMUNICATION:
 Understanding different styles of
communication and how they effect others.
A. ASSERTIVE
B. AGRESSIVE
C. PASSIVE
D. PASSIVE-AGRESSIVE

3. ASSERTIVE
STYLE:
 Compromise each other
in order to get
something each wants
 It involves something to
satisfy your own wants
in as well as the rights
and wants of others
also.

4. Rights of each
other
feelings
Seeking
compromise
desire
ASSERTIVE
STYLE

5. AGRESSIVE
STYLE
 Careing about
themselves
 Don’t mind of
others whether they
are in critical
condition
 Selfish in nature
 Try to dominate
others
 Very impulsive

6. Nature of
aggressive
communicators
 Use humiliation to control others
 Critisize,blame,or attack others
 Not listen well
 Intrerrupt frequently
 Speak in loud,demanding and over bearing
voice

7. Communicators
behave like
I’m superior and right
You’re inferior and wrong
i’m entitled
I won you

8. Passive
communication
 Avoid expressing their opinions and feelings
 Protecting their rights
 Identifying
 Meeting their needs
 They are innocent in nature

9. Nature of passive
communicators
 Fail to assert for
themselves
 Allow others to
deliberately
 Tend to speak softly
or apologetically
 Exhibit poor eye
contact

10. Passive
communicators
behave like

11. Passive-
aggressive
communication
 It is a style in which
individuals appers
passive on the
surface but really
acting out anger in
a subtle,indirect,or
behind the scenes
way

12. Nature of passive
aggressive
communicators
 Have difficulty acknowledging their anger
 Use surcasm
 Use subtle sabotage to get even
 Deny there is a problem
 Appear cooperative while purposely doing
things to annoy and disrupt

13. Passive-aggressive
communicators
behave like
 I’m weak and resentful,so I
sabotage,frustrate,and disrupt
 I will appear cooperative but I’m not.
 I’m powerless to deal with you head on so I
must use gurellia warfare

14. Barriers to
communication
I. The success of an act of commiunication
depends upon many factors like
II. Choice of appropriate message
III. Understanding of the audience
IV. Preparedness of sender and receiver
V. Selection of right channels and code

15. Barriers to communication
include
 Wrong choice of medium: whatever message we
may want to convey,it has to be transmitted
through an appropriate medium
 Selective perception: different people have
different perceptions of different things when the
receiver has different perception from that of a
sender reguarding the idea or information being
transmitted the communication is bound to be
adversely affected

16.  Defensiveness: often it so happens that the
receiver finds the message threatening and
thus unacceptable and show reluctance to
receive the message.
 Physical barriers: noise is the most nototious
physical barrier which often disrupts
communication
 This is usually the case in places where noise
from the machines or electronic gadgets
hindness proper transmission of message
 Time and distance: the time when a statement
is made or information is conveyed can also
make a difference

17.  Semantic barriers: some times there is a
breach of communication due to the different
meanings that the sender and the receiver
assign to a particular world or expression.
 Socio-psycological barriers: it includes the
hindrances that arouse due to our attitudes
,opinions,emotions,mind-set,and other
behavioural accentricities
 They can be established as follows:
 Attitudes and opinions,
 Emotion,closed mind ,
 Status and coinciousness,
 Inattentiveness,unsolidated communication,
 Faulty transmission,poor retention.

18.  Difference in language: when the frames of the
refrence differs ,it leads to communication gap
and miscommunication
 This particularly happens when there is
difference of registers.
 Difference in knowledge level: communication
gap may also occur when there is a gap in the
knowledge levels of the sender and the
receiver.

19. GATEWAYS TO
COMMUNICATION
 Plan the message
 Use proper language
 Give proper orientation
 Be an attentive listener
 Have an unbiased attitude
 Respond don’t react
 Use the grapewine
 Provide feedback
 Promote congurence
 Overcome bipassing
 Addsome eloquence
 Improve the ambience
 Use proper etiquette
 Water your language

20. THANK YOU