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October 2018
The First Intelligent Banking CRM
© Copyright 2018 BankSight Systems
Recent Customer Behavior Trends
!2
Source: E&Y Consumer Banking Survey 2017
4 IN 10
Actively go elsewhere

for financial advice3 IN 10
Say they are less dependent

on their banks as their primary financial

services provider
PASSIVE

BEHAVIOR
ACTIVE

BEHAVIOR
© Copyright 2018 BankSight Systems
Why Are Customers Leaving?
!3
Source: August 2017 Barlow Research Associates Flash Panel
Understanding Gap Need for Insights Alternatives Available
TRADITIONAL BANKS /

NEW BANKS
ONLINE RETAILERS
PAYMENT PROVIDERS
PEER-TO-PEER INTERMEDIARIES
90%
39%
MY BANK

SHOULD

KNOW MY

BUSINESS
MY BANK

DOES

KNOW MY

BUSINESS
84%
WANT PROACTIVE
INSIGHTS
86%
SAY PROACTIVE
INSIGHTS INCREASE
CONFIDENCE
© Copyright 2018 BankSight Systems
Protect and Expand Banking Relationships
!4
Community Financial Institutions
Mega Banks Community and Regional FIs
Aggressive Marketing Tactics and Branding
Massive Financial Resources
Internal IT Resources Often Rival Leading
Technology Companies
Multiple Strategic Growth Options
Long-standing Community Relationships
Disproportionate Regulatory Burden
Fewer IT Resources with Pressure

to Emulate Large Competitors
Need to Leverage Local Expertise
© Copyright 2018 BankSight Systems
Don’t Leave Your Bankers Behind
!5
Earn the love of your bankers and your customers with AI-driven CRM
EXPEDITE RENEWALS & LENDING
IDENTIFY UNDERSTAND
&YOUR HIGHEST

VALUE CUSTOMERS
THEIR FINANCIAL NEEDS

AND RELATIONSHIPS
INCREASE CROSS-SELL
GENERATE REFERRALS
© Copyright 2018 BankSight Systems
Improve the Banker and Customer Experience
!6
SINGLE VIEW OF THE CUSTOMER
NEW EXPERIENCEOLD EXPERIENCE
© Copyright 2018 BankSight Systems
Single View
!7
CUSTOMER

EXPERIENCE
DEMOGRAPHICS
RELATIONSHIPS
COMMUNICATIONS
ACTIVITIES
INSIGHTS
SERVICING
FINANCIALS
NEEDS
HELD & HELD AWAY

ACCOUNTS
Take action on the most relevant and important events each day
© Copyright 2018 BankSight Systems
Customer Insights for Intelligent Sales,
Marketing and Service
!8
Relevant offers and
trigger events to
deepen household

and business banking
relationships with
customers and
prospects
© Copyright 2018 BankSight Systems
Intelligent Insights from Machine Learning
!9
Both predictive leads and rules-based events make your bankers proactive
COLLECT

RAW DATA
ASSEMBLE

DATASETS
TRAIN AND

RUN MODELS
Customer Info File
Core Data
CONSUME

INSIGHTS
Single View
Training
Machine Learning
Train Model
LEARN FROM
RESULTS
Customer Feedback Referrals & Originations
Relationship
Managers
© Copyright 2018 BankSight Systems
BANK

FIREWALL
MICROSOFT

AZUREFIREWALL
Secure Data Pipe
!10
Data transfer via secure upload process using routine core data extracts
CORE

EXTRACT
ENCRYPT &

COMPRESS
DECRYPT

& UNZIP
TRANSFORM

& LOAD DATA
SECURE
FTP
MONITOR
EVENT
TRIGGERS
DERIVE
SALES
INSIGHTS
RUNS ON
Bank and/or

Third Party Data
© Copyright 2018 BankSight Systems
Pre-built Sales Pipeline, Activity & Referral
Reporting
!11
Includes sales
leaderboards,
exception reports
and product
penetration
© Copyright 2018 BankSight Systems
The First Intelligent Banking CRM
!12
TIME TO VALUE END USER ADOPTION
2X USER ADOPTION3X DEPLOYMENT
SPEED
SIGNIFICANTLY REDUCES 5 YEAR TCO
LEADS TO HIGH PROJECT ROI
© Copyright 2018 BankSight Systems
Benefits
!13
Increase Revenue and

Deepen Customer Loyalty
Accelerate Time to Market
at Lower Cost
Timely, relevant client insights

that leverage a single view
Continuous learning from

machine intelligence improves the

success rate of the sales insights
Easily track your bankers cross-sell offers

for sales improvement and compliance
Extensive, easy-to-create sales reporting
Purpose-built for banking

avoids costly customizations
Pre-built core banking connectors
accelerate deployments
Lower TCO as BankSight scales securely on
Microsoft Azure & Dynamics 365
Minimal IT resources required as all
software updates run in the background
© Copyright 2018 BankSight Systems
Built Securely on Microsoft
!14
Utilize Leading Microsoft
Technologies
“BankSight is one of our most
important ISV partners in the
financial services domain.”
James Phillips
Corporate VP, Microsoft Business Applications
Close Technology and Go-to-Market
Partnership
Visit banksight.com for additional info

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BankSight Intelligent Banking CRM

  • 1. October 2018 The First Intelligent Banking CRM
  • 2. © Copyright 2018 BankSight Systems Recent Customer Behavior Trends !2 Source: E&Y Consumer Banking Survey 2017 4 IN 10 Actively go elsewhere
 for financial advice3 IN 10 Say they are less dependent
 on their banks as their primary financial
 services provider PASSIVE
 BEHAVIOR ACTIVE
 BEHAVIOR
  • 3. © Copyright 2018 BankSight Systems Why Are Customers Leaving? !3 Source: August 2017 Barlow Research Associates Flash Panel Understanding Gap Need for Insights Alternatives Available TRADITIONAL BANKS /
 NEW BANKS ONLINE RETAILERS PAYMENT PROVIDERS PEER-TO-PEER INTERMEDIARIES 90% 39% MY BANK
 SHOULD
 KNOW MY
 BUSINESS MY BANK
 DOES
 KNOW MY
 BUSINESS 84% WANT PROACTIVE INSIGHTS 86% SAY PROACTIVE INSIGHTS INCREASE CONFIDENCE
  • 4. © Copyright 2018 BankSight Systems Protect and Expand Banking Relationships !4 Community Financial Institutions Mega Banks Community and Regional FIs Aggressive Marketing Tactics and Branding Massive Financial Resources Internal IT Resources Often Rival Leading Technology Companies Multiple Strategic Growth Options Long-standing Community Relationships Disproportionate Regulatory Burden Fewer IT Resources with Pressure
 to Emulate Large Competitors Need to Leverage Local Expertise
  • 5. © Copyright 2018 BankSight Systems Don’t Leave Your Bankers Behind !5 Earn the love of your bankers and your customers with AI-driven CRM EXPEDITE RENEWALS & LENDING IDENTIFY UNDERSTAND &YOUR HIGHEST
 VALUE CUSTOMERS THEIR FINANCIAL NEEDS
 AND RELATIONSHIPS INCREASE CROSS-SELL GENERATE REFERRALS
  • 6. © Copyright 2018 BankSight Systems Improve the Banker and Customer Experience !6 SINGLE VIEW OF THE CUSTOMER NEW EXPERIENCEOLD EXPERIENCE
  • 7. © Copyright 2018 BankSight Systems Single View !7 CUSTOMER
 EXPERIENCE DEMOGRAPHICS RELATIONSHIPS COMMUNICATIONS ACTIVITIES INSIGHTS SERVICING FINANCIALS NEEDS HELD & HELD AWAY
 ACCOUNTS Take action on the most relevant and important events each day
  • 8. © Copyright 2018 BankSight Systems Customer Insights for Intelligent Sales, Marketing and Service !8 Relevant offers and trigger events to deepen household
 and business banking relationships with customers and prospects
  • 9. © Copyright 2018 BankSight Systems Intelligent Insights from Machine Learning !9 Both predictive leads and rules-based events make your bankers proactive COLLECT
 RAW DATA ASSEMBLE
 DATASETS TRAIN AND
 RUN MODELS Customer Info File Core Data CONSUME
 INSIGHTS Single View Training Machine Learning Train Model LEARN FROM RESULTS Customer Feedback Referrals & Originations Relationship Managers
  • 10. © Copyright 2018 BankSight Systems BANK
 FIREWALL MICROSOFT
 AZUREFIREWALL Secure Data Pipe !10 Data transfer via secure upload process using routine core data extracts CORE
 EXTRACT ENCRYPT &
 COMPRESS DECRYPT
 & UNZIP TRANSFORM
 & LOAD DATA SECURE FTP MONITOR EVENT TRIGGERS DERIVE SALES INSIGHTS RUNS ON Bank and/or
 Third Party Data
  • 11. © Copyright 2018 BankSight Systems Pre-built Sales Pipeline, Activity & Referral Reporting !11 Includes sales leaderboards, exception reports and product penetration
  • 12. © Copyright 2018 BankSight Systems The First Intelligent Banking CRM !12 TIME TO VALUE END USER ADOPTION 2X USER ADOPTION3X DEPLOYMENT SPEED SIGNIFICANTLY REDUCES 5 YEAR TCO LEADS TO HIGH PROJECT ROI
  • 13. © Copyright 2018 BankSight Systems Benefits !13 Increase Revenue and
 Deepen Customer Loyalty Accelerate Time to Market at Lower Cost Timely, relevant client insights
 that leverage a single view Continuous learning from
 machine intelligence improves the
 success rate of the sales insights Easily track your bankers cross-sell offers
 for sales improvement and compliance Extensive, easy-to-create sales reporting Purpose-built for banking
 avoids costly customizations Pre-built core banking connectors accelerate deployments Lower TCO as BankSight scales securely on Microsoft Azure & Dynamics 365 Minimal IT resources required as all software updates run in the background
  • 14. © Copyright 2018 BankSight Systems Built Securely on Microsoft !14 Utilize Leading Microsoft Technologies “BankSight is one of our most important ISV partners in the financial services domain.” James Phillips Corporate VP, Microsoft Business Applications Close Technology and Go-to-Market Partnership
  • 15. Visit banksight.com for additional info