project

1. About of State Bank of India (SBI)
Traded as
NSE: SBIN
BSE: 500112
LSE: SBID
BSE SENSEX Constituent
CNX Nifty Constituent
Industry Banking, financial services
Founded 2 June 1806, Bank of Calcutta
27 January 1921, Imperial Bank of
India
1 July 1955, State Bank of India
2 June 1956,[1] nationalization
Headquarters Mumbai, Maharashtra, India
Area served Worldwide
Key people
Arundhati Bhattacharya
(Chairman)
Dinesh Kumar Khara
(MD)
Products Consumer banking, corporate
banking, finance and
insurance, investment
banking, mortgage loans, private

2. banking, private equity,
savings, securities, asset
management, wealth management,
credit cards
Revenue ₹273,460.50
crore (US$42 billion) (2016[2]
Operating
income
₹43,258
crore (US$6.7 billion)(2016)[2]
Profit ₹9,950.65
crore (US$1.5 billion)(2016)[2]
Total assets ₹2,259,063.03
crore (US$350 billion)(2016)[2]
Total equity ₹144,274.65 (US$2,200)
(2016)[2]
Number of
employees
207,739 (2016)[2]
Capital ratio 13.12% (2016)[2]
Website bank.sbi
State Bank of India (SBI) is an Indian multinational, public sector banking and financial
services company. It is a government-owned corporation with its headquarters in Mumbai,
Maharashtra. On 01.04.2017, State Bank of India, which is India's large Bank merged five of
its Associate Banks (State Bank of Bikaner & Jaipur, State Bank of Hyderabad, State Bank of
Mysore, State Bank of Patiala and State Bank of Travancore) and Bharatiya Mahila Bank

3. with itself. This is the first ever large scale consolidation in the Indian Banking Industry.
With the merger, State Bank of India will enter the league of top 50 global banks with a
balance sheet size of ₹41 trillion, 277,000 employees, 500 million customers, and more than
22,500 branches and 58,000 ATMs. SBI's market share will increase to 22 percent from 17
per cent.[3] It has 198 offices in 37 countries; 301 correspondents in 72 countries. The
company is ranked 232nd on the Fortune Global 500 list of the world's biggest corporations
as of 2016.
The bank traces its ancestry to British India, through the Imperial Bank of India, to the
founding, in 1806, of the Bank of Calcutta, making it the oldest commercial bank in
the Indian subcontinent. Bank of Madras merged into the other two "presidency banks" in
British India, Bank of Calcutta and Bank of Bombay, to form the Imperial Bank of India,
which in turn became the State Bank of India in 1955. Government of India owned the
Imperial Bank of India in 1955, with Reserve Bank of India (India's Central Bank) taking a
60% stake, and renamed it the State Bank of India. In 2008, the government took over the
stake held by the Reserve Bank of India.
State Bank of India is a banking behemoth and has 20% market share in deposits and loans
among Indian commercial banks.
Contents
 1] History
 2] Operations
o 2.1Domestic presence
o 2.2International presence
o 2.3Associate banks
o 2.4Non-banking subsidiaries
o 2.5Other SBI service points
 3] Listings and shareholding
 4] Employees
 5] Recent awards and recognition
 6] Major competitors

4. [1.1]History
Share of the Bank of Bengal, issued 13 May 1876
Seal of Imperial Bank of India
The roots of the State Bank of India lie in the first decade of the 19th century, when the Bank
of Calcutta, later renamed the Bank of Bengal, was established on 2 June 1806. The Bank of
Bengal was one of three Presidency banks, the other two being the Bank of
Bombay (incorporated on 15 April 1840) and the Bank of Madras (incorporated on 1 July
1843). All three Presidency banks were incorporated as joint stock companies and were the
result of royal charters. These three banks received the exclusive right to issue paper currency
till 1861 when, with the Paper Currency Act, the right was taken over by the Government of
India. The Presidency banks amalgamated on 27 January 1921, and the re-organised banking
entity took as its name Imperial Bank of India. The Imperial Bank of India remained a joint
stock company but without Government participation.

5. Pursuant to the provisions of the State Bank of India Act of 1955, the Reserve Bank of India,
which is India's central bank, acquired a controlling interest in the Imperial Bank of India. On
1 July 1955, the imperial Bank of India became the State Bank of India. In 2008,
the Government of India acquired the Reserve Bank of India's stake in SBI so as to remove
any conflict of interest because the RBI is the country's banking regulatory authority.
In 1959, the government passed the State Bank of India (Subsidiary Banks) Act. This made
SBI subsidiaries of eight that had belonged to princely states prior to their nationalization and
operatonal takeover between September 1959 and October 1960, which made eight state
banks associates of SBI. This acquisition was in tune with the first Five Year Plan, which
prioritised the development of rural India. The government integrated these banks into the
State Bank of India system to expand its rural outreach. In 1963 SBI merged State Bank of
Jaipur (est. 1943) and State Bank of Bikaner (est.1944).
SBI has acquired local banks in rescues. The first was the Bank of Bihar (est. 1911), which
SBI acquired in 1969, together with its 28 branches. The next year SBI acquired National
Bank of Lahore (est. 1942), which had 24 branches. Five years later, in 1975, SBI acquired
Krishnaram Baldeo Bank, which had been established in 1916 in Gwalior State, under the
patronage of Maharaja Madho Rao Scindia. The bank had been the Dukan Pichadi, a small
moneylender, owned by the Maharaja. The new bank's first manager was Jall N. Broacha, a
Parsi. In 1985, SBI acquired the Bank of Cochin in Kerala, which had 120 branches. SBI was
the acquirer as its affiliate, the State Bank of Travancore, already had an extensive network in
Kerala.
The new logo of the SBI was introduced on 1 October 1971 and was designed by Shekhar
Kammat at National Institute of Design. Though it may seem that the logo might have been
greatly inspired from the Kankaria Lake, Ahmedabad. in Gujarat, Mr. Kamat had mentioned
that it was mainly the shape of the cash counters at that time that inspired him and not the
lake in later interviews. .[8]

6. SBI logo was thought to have been inspired by Kankaria Lake, Ahmedabad.
There has been a proposal to merge all the associate banks into SBI to create a "mega bank"
and streamline the group's operations.[9]
The first step towards unification occurred on 13 August 2008 when State Bank of
Saurashtra merged with SBI, reducing the number of associate state banks from seven to six.
On 19 June 2009, the SBI board approved the absorption of State Bank of Indore. SBI holds
98.3% in State Bank of Indore. (Individuals who held the shares prior to its takeover by the
government hold the balance of 1.7%.)[10]
The acquisition of State Bank of Indore added 470 branches to SBI's existing network of
branches. Also, following the acquisition, SBI's total assets will approach ₹10 trillion. The
total assets of SBI and the State Bank of Indore were ₹9,981,190 million as of March 2009.
The process of merging of State Bank of Indore was completed by April 2010, and the SBI
Indore branches started functioning as SBI branches on 26 August 2010.[11]
On 7 October 2014, Arundhati Bhattacharya became the first woman to be appointed
Chairman of the bank.[12] Mrs. Bhattacharya received an extension of two years of service to
merge into SBI the five remaining associated banks.
The five associate banks (see below), along with Bharatiya Mahila Bank, merged with SBI on
31 March 2017.
[1.2]Operations
SBI provides a range of banking products through its network of branches in India and
overseas, including products aimed at non-resident Indians (NRIs). SBI has 14 regional hubs
and 57 Zonal Offices that are located at important cities throughout India.
Domestic presence[edit]
SBI has 18,354 branches in India.[13] In the financial year 2012–13, its revenue was ₹2.005
trillion (US$31 billion), out of which domestic operations contributed to 95.35% of revenue.

7. Similarly, domestic operations contributed to 88.37% of total profits for the same financial
year.[13]
Under the Pradhan Mantri Jan Dhan Yojana of financial inclusion launched by Government
in August 2014, SBI held 11,300 camps and opened over 3 million accounts by September,
which included 2.1 million accounts in rural areas and 1.57 million accounts in urban areas.
International presence
The Israeli branch of the State Bank of India located in Ramat Gan
As of 2014–15, the bank had 191 overseas offices spread over 36 countries having the largest
presence in foreign markets among Indian banks.It has branches in Singapore,
Moscow, Colombo, Dhaka, Frankfurt, Hong Kong, Tehran, Johannesburg, London, Los
Angeles, Male in the Maldives, Muscat, Dubai, New York, Osaka, Sydney, and Tokyo. It
has offshore banking units in the Bahamas and Bahrain, and representative offices in
Myanmar, Bhutan and Cape Town.
SBI has 7 retail banking branches in Singapore.
The Canadian subsidiary SBI Canada Bank (previously State Bank of India (Canada)) also
dates to 1982. It has six branches, four in the Toronto area and two in the Vancouver area.
SBI operates several foreign subsidiaries or affiliates.
In 1989, SBI established an offshore bank: State Bank of India International (Mauritius) Ltd
in Mauritius. SBI International (Mauritius) Ltd amalgamated with The Indian Ocean
International Bank, which has been doing retail banking business in Mauritius since 1979
with the new name, SBI (Mauritius) Ltd. Today, SBI (Mauritius) Ltd is having fully
integrated 14 branches- 13 Retail Branches covering major cities and town of Mauritius,
including Rodrigues, and 1 Global Business Branch at Ebene in Mauritius. Apart from
Branch Banking, customers also have the convenience of 24x7 ATM Banking at 18 ATMs

8. across the country. Bank also has a 24x7 robust Internet Banking Channel enabling customers
to work from their homes and offices. [16]
State Bank of India Branch at Jaffna, Sri Lanka
SBI Sri Lanka now has three branches located in Colombo, Kandy and Jaffna. The Jaffna
branch was opened on 9 September 2013. SBI Sri Lanka, the oldest bank in Sri Lanka,
celebrated its 150th year in Sri Lanka on 1 July 2014.
State Bank of India (S.B.I.) Branch at Tsim Sha Tsui, Hong Kong
In 1982, the bank established a subsidiary, State Bank of India, which now has ten
branches—nine branches in the state of California and one in Washington, D.C. The 10th
branch was opened in Fremont, California on 28 March 2011. The other eight branches in
California are located in Los Angeles, Artesia, San Jose, Canoga Park, Fresno, San Diego,
Tustin and Bakersfield.
In Nigeria, SBI operates as INMB Bank. This bank began in 1981 as the Indo–Nigerian
Merchant Bank and received permission in 2002 to commence retail banking. It now has five
branches in Nigeria.

9. In Nepal, SBI owns 49% of SBI Nepal (State Bank in Nepal) share with Nepal Government
owing the rest and SBI NEPAL has branches throughout the country in each and every city as
banking has become the major part of daily life for Nepalese people.
In Moscow, SBI owns 60% of Commercial Bank of India, with Canara Bank owning the rest.
In Indonesia, it owns 76% of PT Bank Indo Monex.
The State Bank of India already has a branch in Shanghai and plans to open one in Tianjin.[17]
In Kenya, State Bank of India owns 76% of Giro Commercial Bank, which it acquired
for US$8 million in October 2005.[18]
In January 2016, SBI opened its first branch in Seoul, South Korea following the continuous
and significant increase in trade due to the Comprehensive Economic Partnership
Agreement signed between New Delhi and Seoul in 2009.
Associate banks
Main Branch of SBI in Mumbai
SBI acquired the control of seven associate banks in 1960. They were the seven regional
banks of former Indian princely states, all of them which were renamed with the prefix 'State
Bank'. These seven banks were State Bank of Bikaner and Jaipur (SBBJ), State Bank of
Hyderabad (SBH), State Bank of Mysore (SBM), State Bank of Patiala (SBP), State Bank of
Travancore (SBT), State Bank of Saurashtra (SBS) and State Bank of Indore (SBI - Indore).
All these banks used the same logo as its parent bank.
The plans for making SBI a mega bank with trillion dollar business by merging associate
banks started in 2008, and in September the same year, SBS merged with SBI. The very next
year, SBI-Indore also merged. In the same year, another subsidiary named Bharatiya Mahila
Bank was formed. The negotiations for merging of 6 associate banks (State Bank of Bikaner
and Jaipur, State Bank of Hyderabad, State Bank of Mysore, State Bank of Patiala and State
Bank of Travancore and Bharatiya Mahila Bank) by acquire their businesses including assets

10. and liabilities with SBI started in 2016.[19][20] The merger of these six subsidiaries was
approved by Union Cabinet on 15 June 2016.[21] The State Bank of India and all its associate
banks use the same blue keyhole logo. The State Bank of India wordmark usually has one
standard typeface, but also utilises other typefaces.
On 15 February 2017, the Union Cabinet approved the merger of five associate banks with
SBI.[22]
State Bank of India Mumbai LHO
The State Bank of Bikaner & Jaipur, State Bank of Hyderabad, State Bank of Mysore, State
Bank of Patiala and State Bank of Travancore, and Bharatiya Mahila Bank were merged with
State Bank of India with effect from 1 April 2017.
Non-banking subsidiaries.
Apart from its five associate banks, SBI also has the following non-banking subsidiaries:
 SBI Capital Markets Ltd
 SBI Funds Management Pvt Ltd
 SBI Factors & Commercial Services Pvt Ltd
 SBI Cards & Payments Services Pvt. Ltd. (SBICPSL)
 SBI DFHI Ltd
 SBI Life Insurance Company Limited
 SBI General Insurance
In March 2001, SBI (with 74% of the total capital), joined with BNP Paribas (with 26% of
the remaining capital), to form a joint venture life insurance company named SBI Life
Insurance company Ltd. In 2004, SBI DFHI (Discount and Finance House of India) was
founded with its headquarters in Mumbai.

11. Other SBI service points
As of 31 March 2016,SBI has 49,577 ATMs & SBI group (including associate banks) has 58,541
ATMs.
[1.3] Listings and shareholding
As on 20 January 2017, Government of India held around 62.22% equity shares in SBI. Life
Insurance Corporation of India is the largest non-promoter shareholder in the company with
11.27% shareholding.[23]
Shareholders Shareholding
Promoters: Government of India 62.22%
Banks & Insurance Companies 11.18%
FIIs/GDRs/OCBs/NRIs 9.12%
Mutual Funds & UTI 7.88%
Others 9.6%
Total 100.0%
The equity shares of SBI are listed on the Bombay Stock Exchange,[24] where it is a
constituent of the BSE SENSEX index,[25] and the National Stock Exchange of

12. India,[26] where it is a constituent of the CNX Nifty.[27]
Its Global Depository Receipts (GDRs) are listed on the London Stock Exchange.[28]
[1.4]Employees
State Bank Learning Centre in Machilipatnam
SBI is one of the largest employers in the country having 222,033 employees as on 31 March
2014, out of which there were 45,132 female employees (20%) and 2,610 (1%) employees
with disabilities. On the same date, SBI had 42,744 Schedule Caste (19%) and 17,243
Schedule Tribe (8%) employees. The percentage of Officers, Assistants and Sub-staff was
36%, 46% and 18% respectively on the same date Hiring drive: 1,776 Assistants and 1,394
Officers joined the Bank in FY 2013-14, for expansion of the branch network and to mitigate
staff shortage, particularly at rural and semi-urban branches. Staff productivity: As per its
Annual Report for FY 2013-14, each employee contributed net profit of INR 485,000.
[1.5]Recent awards and recognition

13.  SBI was ranked as the top bank in India based on tier 1 capital by The Banker magazine
in a 2014 ranking.[29]
 SBI was ranked 232nd in the Fortune Global 500 rankings of the world's biggest
corporations for the year 2016.[13]
 SBI was named the 29th most reputed company in the world according to Forbes 2009
rankings[30]
 SBI was 50th Most Trusted brand in India as per the Brand Trust Report 2013,[31] an
annual study conducted by Trust Research Advisory, a brand analytics company and
subsequently, in the Brand Trust Report 2014, SBI finished as India's 19th Most Trusted
Brand in India.
[1.6]major competitors
Some of the major competitors for SBI in the banking sector are large private sector
banks ICICI Bank, HDFC Bank, Axis Bank, IndusInd Bank, small regional banks and other
public sector banks Canara Bank, Bank of India and Bank of Maharashtra. However, in terms
of average. market share, SBI is by far the largest player in the market.[34]

14. State Bank of India: Banking Services & Products Information
SBI
State Bank of India (SBI) is the largest public sector bank in India. Launched in the first
decade of the nineteenth century the bank has played a pivotal role in establishing the
organised banking services sector across India by way being repositories to savings and
lenders to leading businesses across India. State Bank of India has thus played a key role in
the economic development of India.
State Bank of India along with its 5 associate banks (which are expected to be merged with
SBI soon) has a network of over 13000 branches located across the most remote parts of
India and catering to people from all works of life. State Bank of India provides services in
both the personal banking and corporate banking segments.
Open an account and start a Relationship with SBI
Know your client: The very first step when opening a savings bank account with State Bank
of India would involve completing the Know Your Client (KYC) guidelines. The KYC
requirements are as follows:
 For Individuals: They need to submit key identity and address proof documents accepted
by the bank.
 For Non-individuals: Proprietary or partnership organisations need to submit proof of
name, address and activity like registration certificate, sales tax or income tax returns,
utility bills or rental agreements etc.
Once a relationship is established with State Bank of India, the bank is ready to cater to the
needs of its customers as per the individual requirements.

15. 1]PersonalBanking
State Bank of India provides personal banking services to meet the savings, investment and
finance needs of its customers.
Savings
State Bank of India enables opening of savings account to meet the needs of all categories of
customers ranging from general saving accounts to a premium/priority accounts. The key
features of the savings deposit schemes provided by SBI are as follows:
 A Savings account can be opened with no minimum balance requirement under the ‘No
Frills Account’ option or the account holder can opt for premium accounts under the
State Bank of India– MOD (Multi option Deposit scheme). Under the MOD scheme
operated by the bank, a minimum balance of Rs. 25,000 needs to be maintained in the
account. Any amount in excess of this is ‘Auto’ transferred in units of Rs. 1,000 and
deposited into a term deposit with minimum balance of Rs. 10,000, which enables the
account holder to earn a higher rate of interest on his/her deposit.
 To teach the younger generation the importance of money and banking, the bank has
introduced the ‘Pehla Kadam’ and ‘Pehli Udaan’ accounts for children aged less than 18
years.
 All the savings accounts have a ‘Nomination facility’.
 The balance in the account earns you 4% interest on a daily balance basis. The interest
earned is credited to the account bi-annually.
Deposits
Investment in Term Deposit
The deployment of excess funds in the account can be channelised to generate further wealth
by way of various deposit schemes provided by the bank. Some of the features of the ‘Term
Deposit’ account that can be opened with this public sector bank are:

16.  Term deposit can be opened with a basic minimum amount of Rs.1, 000/-, with no limit
on the maximum amount.
 Tenure of the deposit can range from 7 days to 10 years.
 Payment of interest as per bank rules and type of account.
 Senior citizens earn an additional interest of 0.25% on such term deposit.
 Pre-mature Withdrawal: Retail term deposits can be pre-maturely withdrawn however,
various penalties may be applicable.
 Tax Deducted at Source: If the interest earned on term deposit is above Rs.10, 000/- ,
then TDS payment at the applicable tax slab of the account holder. However, Form
15H/15G needs to be submitted by customers who do not qualify for payment of tax.
 The customers can avail auto renewal facility on maturity of the term deposit.
 Term Deposit can be opened under the Tax saving scheme. This deposit has a lock-in
period of 5 years. The amount deposited under the Tax saving scheme is allowed as a
deduction under section 80C of the Income Tax Act. The principal and maturity amount
of this deposit is tax free, however, the interest earned by such deposits is taxable as per
applicable rules.
Investment in Public Provident Fund (PPF)
You can open a PPF account with SBI by complying with the necessary KYC norms. The
account is opened for 15 years with minimum annual deposit of Rs.500 and a maximum
annual deposit of Rs.1.5 lakhs. The tenure can be extended by a further block of 5 years each
time after maturity. The amount deposited in the account is eligible for deduction under
section 80C of the Income Tax Act. The interest rate is revised by the government
periodically and the amount of interest is credited on March 31 every year. The amount of
interest paid is tax free. Limited withdrawal from the account is permissible after the end of
5th year for specified purposes. The account can be opened for a minor by a parent who acts
as the custodian of the account till the account holder reaches 18 years of age. The account
features nomination facility.
Investment in New Pension Scheme (NPS)
Unlike the previous generation which could depend on their pension to meet day to day
expenses during the post retirement, the new India is moving to a non-pensioner society. It
has therefore become important to encourage saving for post-retirement life. The New

17. Pension Scheme is a welcome option to people looking for retirement planning.
NPS introduced in May 2009, is a pension scheme which was introduced to provide a
monthly pension to the scheme holders post the retirement age of 60 years. The scheme is
open for anyone above 18 years of age till 60 years of age. The scheme requires the account
holder to have a KYC is place. The subscriber needs to get registered with the Central Record
Keeping Agency (CRA) and a Permanent Retirement Account Number (PRAN) is generated.
PRAN is to be quoted in every transaction done under the scheme.
The scheme is run under two options:
Tier I Tier II
Minimum Contribution for account opening
Rs. 500
Minimum Contribution for account opening
Rs. 1,000
Minimum contribution at a time Rs. 500 Minimum contribution at a time Rs. 250
Minimum Balance required at the end of the
financial year is Rs. 6,000
Minimum Balance required at the end of the
financial year is Rs. 2,000
The account holder needs to deposit money at
least once a year.
The account holder needs to deposit money at
least once a year.
The amount deposited cannot be withdrawn till
the age of 60 years. No restriction on the number of withdrawals
Of the total amount accumulated at the end of
60 years of the account holder, 40% of the
Tier II option is used generally by employees
for whom NPS is mandatory.

18. amount is annuitized compulsorily and is used
to pay pension to the account holder. The
account holder has the option to annuitize the
entire balance in the account.
Unlike PPF there is no fixed rate of interest earned on the amount deposited under NPS. The
returns are market linked. The subscriber has the option to opt for investing is the schemes
either Equity –High risk High return, Medium risk or low risk- fixed Income instruments.
The subscriber can also choose the Pension Fund managers (SBI Pension Fund Private
Limited is one of them). The amount invested under NPS is allowed as a deduction under
section 80C of the Income Tax Act. Further, additional Rs.50, 000/- is allowed as a deduction
under section 80CCD for the amount contributed towards NPS.
2] Personal Finance
The customers can benefit from the banking relationship with State Bank of India to meet
their financial needs be it buying a home, car or education. The bank also provides an ‘EMI
Calculator’ to enable the customers to calculate the amount of their monthly repayments.
Home Loan:Home loan is provided under different categories depending upon the
requirement and eligibility of the borrower. The Interest on home loan for loan amount of
Rs.30 lakhs and below can be availed with a fixed or floating interest rate option. Floating
interestrateislinkedtoMCLR.
Concessional interest rates are available for women, in case they are sole or co-applicants as
long as they are also sole or co-owners of the property for which home loan is availed.
Concessional interest rate on auto loans is also available for women.
Education Loans: State Bank of India provides educational loans for studying in India or
abroad. These loans come with a moratorium period and the repayment commences generally
after one year of completion of course. The interest rates are linked to MCLR (Marginal

19. Costs of Funds based Lending rate) and have a reset period of 1 year. In most schemes, girl
students are given a concession of 0.50% on the usual lending rate. A further concession of
1% for full tenure of the loan is provided if interest is serviced promptly during the
moratoriumperiod.
Personal Loans: The amount of loan sanctioned is based on the Net Monthly Income
(NMI) of the borrower. The NMI/EMI ratio should not exceed 50. That is if the NMI is Rs.
10,000 then the EMI should not be more than Rs. 200. The bank charges processing fee on
personal loans in the range of 2-3% and the same is deducted from the amount sanctioned.
There are no pre-closure or pre-payment charges in case interest is charged on floating rate
basis. The maximum loan amount is capped at Rs.15 lakhs. The loan tenure generally ranges
from24monthsto60monthsi.e.5years.
Loan against Property: State bank of India also provides loan against mortgage
residential or commercial property. The amount of loan that can be availed under the scheme
is a minimum of Rs. 10 lakhs to a maximum of Rs. 7.5 crores. The amount of loan is
determined based on the value of the property and the net monthly income of the borrower.
The loan tenure ranges from5yearsto15years.
Loan against Securities: State Bank of India provides loan or overdraft facility against
debentures, shares or government bonds for meeting personal or business contingencies.
Loan against debentures and shares can be availed up to a maximum Rs. 20 lakhs and is
repayable within 30 months. The loan is provided against pledge of shares or debentures.
Gold Loans: Gold loan is provided against pledge of gold ornament and ranges from Rs.
20,000 to Rs.20 lacs. A margin of 25% is maintained by SBI when granting a gold loan. The
facility is provided informofloanor overdraft.
State Bank of India provides a streamline process for ensuring speedy loan approvals and
disbursals. The turnaround timeline for some of the common types of loans are as follows:

20. Metro and Urban centers
Type of Loan Indicative timelines for loan disbursal
Home Loan
Ranging from 6 days to 16 days and additional 2 days for
documentation and disbursal
Car Loan 2 days (1 day for HNIs)
Educational Loan 6 days
Personal loan 3 days
Loan against property or
Rent 6 days
In semi- urban and rural centers these timelines may be slightly longer. The turnaround time
or the TAT is considered from the date of receipt of completed documents by the bank from
the loan applicant. However, the time taken by the applicant for submitting documents and/or
for furnishing information sought by the bank will not be taken into account when calculating
the applicable TAT. The number of days as mentioned above is based on the full working
days.
3] Cards
State Bank of India encourages use of plastic money to facilitate all kinds of financial
transactions. The bank provides a range of debit cards that suit the unique requirements of
each client group:

21.  Debit Cards:State Bank of India provides debit cards starting from classic debit
cards to enable account holder to shop, book tickets or withdraw cash. The Bank
provides International debit cards for the convenience of individuals who travel outside
the country often. The maximum amount of transaction that can be done varies for
Silver, Gold and Platinum International debit cards.
 Contactless Debit Card: sbiINTOUCH Tap and Go debit card is based on Near
Field Technology and uses contactless technology to transmit purchase information to
and from a contactless reader. The card is a multi-purpose international debit card that
can be used by the holder to make payments at any merchant outlet which support
contactless transactions.
 SBI Mumbai Metro Combo Card: The card is designed especially for
Mumbaiker commuting using the Mumbai Metro. The card can be used at Mumbai
Metro stations to pay for metro tickets as well as for shopping at various merchant
outlets.
 SBI Business Debit Card: These cards are designed for non- individual business
clients of the bank. The card enables the holder to make online payments and travel cash
free internationally. SBI Business Debit Card ensures high level of security from card
frauds as it uses the highly secure EVM chip.
 SBI Prepaid Debit cards: State Bank of India offers various pre-paid card options.
State Bank Gift Cards need to be loaded with an amount of at least Rs. 500 to a
maximum of Rs.50,000 and can be a great gift to near and dear ones. The cards have a
validity of 3 years. State Bank Foreign Travel Card is a pre-loaded card which is
available in 8 foreign currencies. As per RBI norms, the maximum amount that can be
loaded is currently capped is USD 250,000. The card is issued on validation of passport
and other travel documents.
4] SBI Rewrdz: Get rewarded for your relation with State Bank
of India

22. The bank rewards their customers for transactions executed using their debit cards by way of
State Bank of India Rewardz program. The account holder earns pre-determined points
against the payment made through State Bank of India debit cards. The amount of points that
can be earned varies based on the type of debit card. The account holder can accumulate
these points and use them to shop, dine, book tickets or receive freebies.
In addition to the banking facility, State Bank of India also provides the following services to
its account holders
 Largest network of ATM Services: State Bank of India provides ATM cum
Debit card which can be used to withdraw cash and transact offline or online. State Bank
of India has the largest network of ATMs across India with more than 43000 ATMs.
ATM facility can be availed to withdraw cash, change PIN, make balance enquiries,
procuring mini bank statement, make credit card payments and many other services.
 Demat Services: In collaboration with SBICap Securities Limited, the bank provides
a cutting-edge 3 in 1 account option which acts as a savings a/c, demat account and
online trading account in one. With effect from April 1, 2017 the demat account would
be opened with SBICap Securities Limited, while the savings account would continue to
be held by SBI. The demat account holders are benefited in following ways:
 Physical shares are converted into demat form
 Pledging of shares to the lenders is facilitated
 Securities lending can be facilitated
 The account holder can invest in shares and transact in equities online.
 Subscribe for an IPO online
 Safe Deposit Lockers: The bank provides a safe deposit locker facility at many of
its branches to secure valuables. The service is provided against payment of annual
rental fees in lieu of the locker. The amount payable by the lender depends on the size of
the locker. Lockers have a nomination facility that can be availed by the renter.

23. 5] Corporate Banking
Current Account
The bank assists in seamless management of your business finance through its unique current
account services. The features of these accounts are:
 Low minimum balance requirement
 Overdraft or loan against fixed deposit option equal to up to 90% of the principal
amount of deposit can be availed. Also overdraft facility can be availed based on the
customer’s credit history.
 No restrictions on number of payments and withdrawals.
 Multi city cheque facility available.
 Statement of account is e-mailed to customers as per existing rules.
 Account maintenance charge as applicable.
6] Technology
The Bank has used cutting-edge technology to service its clients efficiently. The various
facilities provided by the bank include:
 Online Personal Banking services: The Bank provides online account access to
its customers via its banking portal. The account holders can login and operate their
account with this portal.
Individual Account holders
Some of the operations that can be executed through the online portal are:
 Opening a Fixed or Recurring Deposit Account
 Making Third party transfers via NEFT, RTGS, VISA Pay or IMPS
 Making Utility Bill payments
 Request for issuance of a new cheque book/stop check/hotlist debit card, etc.
 Apply for a loan by filling out the online application

24. This has made banking transaction speedy, with no need to visit the branch.
Other than the normal banking transactions, the bank provides Value Added Service for
Individual customers like
 Facility to pay Self-assessment tax and advance tax to the government. The customer
can view their Tax credit statement (Form 26AS) and understand the amount of Tax
deducted from their account.
 They can also e-verify their Income Tax Return.
Non-Individual or Corporate Account holders
Non-Individual or Corporate Account holders can avail the online services by way of opening
account under the following options:
Type of
Product Key Features
Khata
 Facility to view and download account statement
 Suitable for single user operated account
Khata Plus  All authorized user get a complete information of the account
Saral
 Single user operated account
 In addition to viewing and downloading the bank statement, the user can
transfer funds via RTGS, NEFT, etc.
 The amount that can be transferred is capped at Rs. 10 lakhs in a single day
Vyapar
 Can avail all online transactions
 No restriction on the number of transactions
 Administrator can delegate rights to access the account to additional
users/employees
Vistaar  It allows all online transactions as Vyapar but provides further option to

25. transact from any geographical location
Thus, the Non-individual account holders can transact and make payment of Sales Tax,
professional tax and other government dues and also make Employee Provident Fund
contribution (EPF) of the firm, with minimum paper work and at any time of the day from the
comfort of their offices.
Also, they can choose the plan that enables them to monitor the banking transactions, at the
same time delegate responsibility to their employees.
 Mobile Banking Services: With banking literally at your fingertips, the bank provides
mobile service application to mobile users of Android and iPhone smartphones. This
ensures 24X7 online access and checking of balance, transfer of funds through IMPS,
mobile payments and more.
State Bank of India has introduced the Mobile Wallet - ‘State Bank Buddy’ which can be
easily downloaded on your mobile. The wallet can be loaded using debit card, internet
banking or IMPS. The App is available in 13 languages and can be used for paying bills,
booking hotels or cinema tickets as well as various other transactions without using cash.
 mCash: This is the facility to transfer cash available on the online portal of State Bank
of India and the mobile application. The account holder can transfer the money without
adding a beneficiary. The account holder transfers the money using the beneficiaries’
mobile number or E- mail Id. The beneficiary would receive a communication of the
funds and a password, which is used to claim the funds.
 sbiINTOUCH: State Bank of India is the first bank in India to introduce the concept of
digital banking with sbiINTOUCH. These branches operate on a self-service model and
you can open a savings bank account thru account opening kiosks in 15 minutes or less.
State Bank of India has presently opened its sbiINTOUCH branches at 3 locations
across India and intends to expand the service to 250 additional branches across India.

26. About of ICICI Bank
Traded as  BSE: 532174
 NSE: ICICIBANK
 NYSE: IBN
 BSE SENSEX Constituent
 CNX Nifty Constituent
Industry Banking, Financial services
Founded 1994
Headquarters Mumbai, Maharashtra, India[1]
Area served Worldwide
Key people Mr. M. K. Sharma (Chairman)
Mrs. Chanda Kochhar (MD &
CEO)
Products Credit cards, consumer
banking, corporate
banking, finance and
insurance, investment
banking, mortgage
loans, private banking, wealth
management, personal loans,
payment solutions.
Revenue US$10.3 billion (2016)[2]
Operating
income
US$3.6 billion (2016)[2]
Profit US$1.5 billion (2016)[2]

27. Total assets US$109.0 billion (2016)[2]
Total equity US$13.5 billion (2016)[2]
Number of
employees
74,096 (2016)[3]
Website www.icicibank.com
ICICI Bank (Industrial Credit and Investment Corporation of India) is
an Indian multinational banking and financial services company headquartered
in Mumbai, Maharashtra, India, with its registered office in Vadodara. In 2014, it was the
second largest bank in India in terms of assets and third in term of market capitalisation.
It offers a wide range of banking products and financial services for corporate and retail
customers through a variety of delivery channels and specialised subsidiaries in the
areas of investment banking, life, non-life insurance, venture capital and asset
management. The bank has a network of 4,450 branches[4]
and 14,404 ATMs[5]
in India,
and has a presence in 19 countries including India.[6]
The bank has subsidiaries in the United Kingdom and Canada; branches in United
States, Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar, Oman, Dubai International
Finance Centre, China[7]
and South Africa; [8]
and representative offices in United Arab
Emirates, Bangladesh, Malaysia and Indonesia. The company's UK subsidiary has also
established branches in Belgium and Germany.[9]
ICICI's shareholding in ICICI Bank was reduced to 46 percent, through a public offering
of shares in India in 1998, followed by an equity offering in the form of American
Depositary Receipts on the NYSE in 2000.[10] ICICI Bank acquired the Bank of
Madura Limited in an all-stock deal in 2001 and sold additional stakes to institutional
investors during 2001-02.[11]
In the 1990s, ICICI transformed its business from a development financial institution
offering only project finance to a diversified financial services group, offering a wide
variety of products and services, both directly and through a number of subsidiaries and
affiliates like ICICI Bank. In 1999, ICICI become the first Indian company and the first
bank or financial institution from non-Japan Asia to be listed on the NYSE.[12]
In 2000, ICICI Bank became the first Indian bank to list on the New York Stock
Exchange with its five million American depository shares issue generating a demand
book 13 times the offer size.[10]
In October 2001, the Boards of Directors of ICICI and ICICI Bank approved the merger
of ICICI and two of its wholly owned retail finance subsidiaries, ICICI Personal Financial
Services Limited and ICICI Capital Services Limited, with ICICI Bank. The merger was
approved by shareholders of ICICI and ICICI Bank in January 2002, by the High Court of

28. Gujarat at Ahmedabad in March 2002 and by the High Court of Judicature at Mumbai
and the Reserve Bank of India in April 2002.[13]
In 2008, following the 2008 financial crisis, customers rushed to ICICI ATMs and
branches in some locations due to rumours of adverse financial position of ICICI Bank.
The Reserve Bank of India issued a clarification on the financial strength of ICICI Bank
to dispel the rumours.[14]
Contents
[hide]
 1Acquisitions
 2Role in Indian financial infrastructure
 3Products
o 3.1iMobile SmartKeys
o 3.2ICICI Merchant Services
o 3.3Money2India
o 3.4Money2India Europe
o 3.5Extra home loans
o 3.6Smart Vault
o 3.7Saral Loans
o 3.8ICICI Bank Unifare Bangalore Metro Card
o 3.9'Touch n Remit' facility for NRIs in Kingdom of Bahrain
o 3.10ICICI Bank Ltd launches 'Video Banking' for NRI
o 3.11Pockets by ICICI Bank
o 3.12ICICIBankPay on Twitter
o 3.13Contactless Credit and Debit Cards
o 3.14MySavings Rewards
o 3.15iWish- the flexible recurring deposit
o 3.16Software robotics
o 3.17Blockchain technology
 4Initiatives
o 4.1100 Digital Villages
o 4.2Go Green
o 4.3Literary Endeavours
 5Subsidiaries
o 5.1Domestic
o 5.2International
 6Awards and Achievements of ICICI
 7Social responsibility programmes for elementary Education
 8Controversies
o 8.1Inhumane debt recovery methods
o 8.2Money laundering allegations
 9Credit rating
 10See also
 11References
 12External links
Acquisitions[edit]

29.  1996: SCICI Ltd. A diversified financial institution with headquarters in Mumbai[15]
 1997: ITC Classic Finance. incorporated in 1986, ITC Classic was a non-bank
financial firm that engaged in hire, purchase, and leasing operations. At the time of
being acquired, ITC Classic had eight offices, 26 outlets, and 700 brokers.[16]
 1998: Anagram(ENAGRAM) Finance. Anagram had built up a network of some 50
branches in Gujarat, Rajasthan, and Maharashtra that were primarily engaged in
retail financing of cars and trucks. It also had some 250,000 depositors.[17]
 2001: Bank of Madurai[18]
 2002: The Darjeeling and Shimla branches of Grindlays Bank[19]
 2005: Investitsionno-Kreditny Bank (IKB), a Russian bank [20]
 2007: Sangli Bank. Sangli Bank was a private sector unlisted bank, founded in 1916,
and 30% owned by the Bahte family. Its headquarters were in Sangli in Maharashtra,
and it had 198 branches. It had 158 in Maharashtra and 31 in Karnataka, and others
in Gujarat, Andhra Pradesh, Tamil Nadu, Goa, and Delhi. Its branches were
relatively evenly split between metropolitan areas and rural or semi-urban areas.[21]
 2010: The Bank of Rajasthan (BOR) was acquired by the ICICI Bank in 2010 for ₹30
billion (US$470 million). RBI was critical of BOR's promoters not reducing their
holdings in the company. BOR has since been merged with ICICI Bank.[15]
Role in Indian financial infrastructure[edit]
The bank has contributed to the set-up of a number of Indian institutions to establish
financial infrastructure in the country over the years:
 National Stock Exchange - The National Stock Exchange was promoted by India's
leading financial institutions (including ICICI Ltd.) in 1992 on behalf of the
Government of India with the objective of establishing a nationwide trading facility for
equities, debt instruments and hybrids, by ensuring equal access to investors all
over the country through an appropriate communication network.[22]
 Credit Rating Information Services of India Limited (CRISIL) - In 1987, ICICI Ltd
along with UTI set up CRISIL as India's first professional credit rating agency.
CRISIL offers a comprehensive range of integrated products and service offerings
which include credit ratings, capital market information, industry analysis and
detailed reports.[23]
 National Commodities and Derivatives Exchange Limited - NCDEX is an online
multi-commodity exchange, set up in 2003, by ICICI Bank Ltd, LIC, NABARD,
NSE, Canara Bank, CRISIL, Goldman Sachs, Indian Farmers Fertiliser Cooperative
Limited (IFFCO) and Punjab National Bank.[24]
 Financial Innovation Network and Operations Pvt Ltd. - ICICI Bank has facilitated
setting up of "FINO Cross Link to Case Link Study" in 2006, as a company that
would provide technology solutions and services to reach the underserved
and underbanked population of the country. Using technologies like smart
cards, biometrics and a basket of support services, FINO enables financial
institutions to conceptualise, develop and operationalise projects to support sector
initiatives in microfinance and livelihoods.[25]
 Entrepreneurship Development Institute of India - Entrepreneurship Development
Institute of India (EDII), an autonomous body and not-for-profit society, was set up in
1983, by the erstwhile apex financial institutions like IDBI, ICICI, IFCI and SBI with
the support of the Government of Gujarat as a national resource organisation
committed to entrepreneurship development, education, training and research.[26]

30.  North Eastern Development Finance Corporation - North Eastern Development
Finance Corporation (NEDFI) was promoted by national level financial institutions
like ICICI Ltd in 1995 at Guwahati, Assam for the development of industries,
infrastructure, animal husbandry, agri-horticulture plantation, medicinal plants,
sericulture, aquaculture, poultry and dairy in the North Eastern states of India.
NEDFI is the premier financial and development institution for the North East
region.[27]
 Asset Reconstruction Company India Limited - Following the enactment of the
Securitisation Act in 2002, ICICI Bank, together with other institutions, set up Asset
Reconstruction Company India Limited (ARCIL) in 2003, to create a facilitative
environment for the resolution of distressed debt in India. ARCIL was established to
acquire non-performing assets (NPAs) from financial institutions and banks with a
view to enhance the management of these assets and help in the maximisation of
recovery. This would relieve institutions and banks from the burden of pursuing
NPAs, and allow them to focus on core banking activities.[28][29]
 Credit Information Bureau of India Limited - ICICI Bank has also helped in setting
up Credit Information Bureau of India Limited (CIBIL), India's first national credit
bureau in 2000. CIBIL provides a repository of information (which contains the credit
history of commercial and consumer borrowers) to its members in the form of credit
information reports. The members of CIBIL include banks, financial institutions, state
financial corporations, non-banking financial companies, housing finance companies
and credit card companies.[30]
 Institutional Investor Advisory Services India Limited (IiAS) – ICICI Bank has
indirectly invested in Institutional Investor Advisory Services, through ICICI
Prudential Life Insurance Company, in IiAS. IiAS is a voting advisory firm aka proxy
firm, dedicated to providing participants in the Indian market with data, research and
commentary. It provides recommendations on resolutions placed before
shareholders of over 300 companies.
Products[edit]
iMobile SmartKeys[edit]
To make mobile payments easier, ICICI Bank has launched a payment service using a
smartphone keyboard named ‘iMobile SmartKeys’. Users will be able to make quick and
secure payments on any mobile application, including chat, messenger, email, games or
search browser, without having to exit their current application on their smartphone. This
reduces the time taken by customers having to switch tabs or applications within their
smartphone to access the bank’s application ‘iMobile’.
This solution was developed by one of the winners of the bank’s app developing
competition - ICICI Appathon.[31]
[1]
ICICI Merchant Services[edit]
ICICI Merchant Services represents an alliance formed in 2009 between ICICI Bank,
India’s largest private sector bank, and First Data, a global leader in electronic
commerce and payment services. First Data is the majority stakeholder in the alliance
with ICICI Bank holding 19%.[32]
Money2India[edit]
Money2India (www.money2India.com) is an online money transfer tracking service
offered to Non-Resident Indians by ICICI Bank Ltd. With an ever-expanding base since
its launch, it is the preferred mode of online money transfers to India, facilitating

31. seamless money transfers with round the clock customer service availability. To use this
service, a user needs to complete a simple one-time online registration by accessing
www.money2India.com and can thereafter, start sending money from any bank in 9
countries (USA, Canada, UK, Singapore, Australia, UAE, Sweden, Switzerland and
Hong Kong) to any beneficiary account with over 100 banks in India.[33]
Money2India Europe[edit]
ICICI Bank UK PLC, Germany branch provides money transfer and tracking service
(Money2India Europe, Money2India.EU) in 20 European countries. The platform
facilitates money transfer to India by allowing remitter to initiate money transfer
instruction on M2E. Depending on the country of residence and the financial institution
with which the user is holding the bank account, he / she has an option to transfer
money through payment gateway integrated with the platform—with guaranteed
exchange rate.
The Money2India Europe Mobile App is a full-fledged remittance platform for the
customers, who prefers to use mobile device to handle the transactions.
Extra home loans[edit]
‘ICICI Bank Extraa Home Loans’ are 'mortgage-guarantee' backed loans for retail
customers who aspire to purchase their first homes in the affordable housing segment.
This was introduced in August 2015 in association with India Mortgage Guarantee
Corporation (IMGC). IMGC is a joint venture between National Housing Bank (NHB), an
RBI subsidiary which regulates Home Finance Companies in India; NYSE-
listed Genworth Financial Inc., a Fortune 500 company; International Finance
Corporation (IFC) and Asian Development Bank (ADB).[34]
Smart Vault[edit]
‘Smart Vault’ are fully automated lockers available 24x7, including weekends and post
banking hours were launched in August 2015. The ‘Smart Vault’ uses robotic technology
to access the lockers from the safe vault conveniently at any time of their preference in
total privacy, without any intervention of the branch staff.[35]
Saral Loans[edit]
In August 2015, ICICI Bank introduced ‘Saral-Rural Housing Loan’. Applicants from rural
areas including women borrowers as well as seekers from weaker sections can now
avail home loans at the ICICI Bank Base Rate (“I-Base”) which is currently at 9.70%. An
eligible borrower can take up to ₹1.5 million (US$23,000) under the ‘ICICI Bank Saral–
Rural Housing Loan’.[36]
ICICI Bank Unifare Bangalore Metro Card[edit]
ICICI Bank and Bangalore Metro Rail Corporation Limited (BMRCL) in April 2015,
announced the launch of the ‘ICICI Bank Unifare Bangalore Metro Card’ to offer the
commuters dual benefits of an ICICI Bank credit or debit card and BMRCL’s smart card,
called Namma Metro Smart Card.[37]
'Touch n Remit' facility for NRIs in Kingdom of Bahrain[edit]
In March 2015, ICICI Bank tied up with SADAD Electronic Payments WLL to offer
remittance service for NRIs based in Bahrain, enabling them to transfer monies instantly
to India from the latter’s kiosks spread across the Kingdom of Bahrain. This facility has
been named as ‘Touch n Remit’.[38]

32. ICICI Bank Ltd launches 'Video Banking' for NRI[edit]
In February 2015, ICICI Bank announced the launch of 'Video Banking' for all its NRI
(Non Resident Indian) customers. Using this service, the customers can now connect
with a customer care representative over a video call, round-the-clock, on all days from
anywhere using their smart phone.[39]
Pockets by ICICI Bank[edit]
In February 2015, ICICI Bank Re-Launched POCKETS, now working as a "Digital wallet"
for everyone (Android OS users only). The Wallet can be opened by anyone and can
conduct transactions like recharge, shopping, transfer money using the virtual visa card
which is issued when signing up for the wallet.[40]
ICICIBankPay on Twitter[edit]
ICICI Bank in January, 2015 launched banking services on Twitter, christened as
'ICICIBankPay'. This service in India enables ICICI Bank customers to transfer money to
anyone in the country who has a Twitter account, check account balance, view last three
transactions and recharge prepaid mobile in a completely secure manner.[41]
Contactless Credit and Debit Cards[edit]
ICICI Bank in January, 2015 announced the launch of the country’s first ‘Contactless’
debit and credit cards, enabling its customers to make electronic payments by just
waving the cards near the merchant terminal in lieu of dipping or swiping them. These
cards are based on the near field communication (NFC) technology, which provides
customers the improved convenience of speed as these cards require significantly less
time than traditional cards to complete a transaction along with enhanced security as
they remain in control of the customer.[42]
MySavings Rewards[edit]
ICICI Bank has rolled-out the programme 'MySavings Rewards' from 1 September 2012,
where reward points are offered to individual domestic customers for a variety of
transactions done through the savings bank account. Reward points are offered
automatically to customers for activating Internet banking, shopping online/ paying utility
bills with Internet banking and auto-debit from savings account towards equated monthly
installments for home/ auto/ personal loan/ recurring deposit. Customers are required to
maintain a monthly average balance of ₹15,000 (US$230) or more. th Indian bank will
recuire 5.5% interest on short term loans and long term bonds and mortgages loans up
to $2 million up to 20 years to pay back annual interest of 5.5% short term loans from 3
months up to 3 years at 5.5% .credit interest is reduced to 10% annually .[43]
iWish- the flexible recurring deposit[edit]
iWish is a flexible recurring deposit product launched by ICICI Bank for its savings
account customers. Unlike a traditional recurring deposit, iWish allows customers to
save varying amounts of money at any time of their choice. Customers can create
several goals and track their progress on an online interface.[44]
ICICI Bank has developed this product in collaboration with Social Money. ICICI Bank
has also launched an app for Android and Apple smartwatches. The app will provide the
facility of online banking transaction from smartwatch.[45]
Software robotics[edit]

33. ICICI on 10 Sep 2016 announced 'software robotics' initiative—a first by any Indian
bank. Over 200 software robots are now performing over 1 million transactions per day
for the bank which comprises 10% of its total transactions. The bank will engage 500
software robots by the end of the year which will help it to automate 20% of its total
transactions.[46]
Blockchain technology[edit]
In October 2016, ICICI Bank, in partnership with Emirates NBD, became the first Indian
Bank to successfully execute transactions in international trade finance and remittance
using blockchain technology. The blockchain technology replicates the paper-intensive
international trade finance process as an electronic decentralised ledger that gives all
the participating entities including banks the ability to access a single source of
information. It has enabled the Bank to exchange and authenticate remittance
transaction messages as well as original international trade documents related to
purchase order, invoice, shipping & insurance, among others, electronically on
blockchain in real time.[47]
In addition, ICICI Bank is currently working to put together
programs that will let people transfer money inside and outside the country through
the Stellar (payment network) blockchain platform.[48][49][50][51]
Initiatives[edit]
100 Digital Villages[edit]
ICICI Bank has continuously taken steps to promote the digital ecosystem across the
country including rural India. In November 2016, in the wake of the ban on high
denomination notes, the Bank announced that it will aid the transformation of 100
villages, across India, into ‘ICICI Digital Villages’ in 100 days. This will enable villagers to
use digital channels for banking, payments transactions and cashless payments to retail
stores.[52]
Go Green[edit]
The Go Green Initiative is an initiative [53] that moves beyond people, processes and
customers to cost effective automated channels to build awareness of our environment,
nation and society. The various green products and services are
Instabanking [53]
(alternate banking options like- Internet banking, i-Mobile banking, & IVR
Banking. On 22 September 2014 ICICI Bank launched Four New Next Gen Mobile
Banking Apps), Vehicle Finance [53]
for car models which use alternate modes of energy
(50% waiver on processing fee of auto loans.
Literary Endeavours[edit]
ICICI Bank launched the ‘Jiyo Khulke’ contest on March 16, 2015 wherein ICICI
customers were invited to write their Jiyo Khulke moment – their most cherished moment
of life – in a choice of 11 languages. In 2016 the efforts of ICICI enters Limca Book of
Records.[54]
Subsidiaries[edit]
Domestic[edit]
 ICICI Prudential Life Insurance Company Limited
 ICICI Lombard General Insurance Company Limited
 ICICI Prudential Asset Management Company Limited

34.  ICICI Prudential Trust Limited
 ICICI Securities Limited
 ICICI Securities Primary Dealership Limited
 ICICI Venture Funds Management Company Limited
 ICICI Home Finance Company Limited
 ICICI Investment Management Company Limited
 ICICI Trusteeship Services Limited
 ICICI Prudential Pension Funds Management Company Limited[55]
International[edit]
 ICICI Bank USA
 ICICI Bank UK PLC
 ICICI Bank Canada
 ICICI Bank Germany
 ICICI Bank Eurasia Limited Liability Company
 ICICI Securities Holdings Inc.
 ICICI Securities Inc.
 ICICI International LImited.
Awards and Achievements of ICICI[edit]
2003
 "The Asian Banker Excellence in Retail Financial Services Program" by The Asian
Banker[56]
2004
 Best Bank in India Award presented by Euromoney Magazine[57]
2006
 Bank of the Year 2006 India by the Banker[58]
2007
 ICICI Bank has been conferred the Euromoney Award 2007 for the Best Bank in the
Asia-Pacific Region[59]
 ICICI Bank wins the Excellence in Remittance Business award by The Asian
Banker[60]
 ICICI Bank was got the awards for 'Best Transaction Bank' in India,[61]
'Best Domestic
Bank' in India,[62]
'Best follow-on offering'(US$4.94 billion), 'Best Investment Grade
Bond'(US$2 billion, three-tranche bonds), Best Syndicated Loan Managers[63]
by
Asset.
2009
 ICICI Bank bags the "Best bank in SME financing (Private Sector)" at the Dun &
Bradstreet Banking awards[64]
 ICICI Bank won the Best Banking Security Systems Project Award and Best E-
Banking Project Implementation Award by The Asian Banker.[65]
2010

35.  ICICI Bank won the Best Banking Security System by The Asian Banker.[66]
2011
 ICICI Bank is the only Indian brand to figure in the BrandZ Top 100 Most Valuable
Global Brands Report, second year in a row[67]
 ICICI Bank won the 'Best CRM Project' and 'Best Banking Security Systems' by The
Asian Banker.[68]
2012
 Airtel, ICICI among 'top 100 global brands'[69]
 ICICI Bank received the Golden Peacock Innovative Product / Service Award.[70]
 ICICI Bank received the Dataquest Technology Innovation Awards 2012 for Data
center migration by Dataquest.[71]
 ICICI Bank was conferred the Best Performance Award for Self Help Group (SHG)
Bank Linkage Programme in NABARD's State Level Awards announced by their
Maharashtra Regional Office. The Bank received the first prize for the year 2010–11
in the Private Sector Bank category and 2nd runner up for the year 2011–12 in the
Commercial Bank category.[71]
2013
 ICICI Bank has been adjudged winner at the Express IT Innovation Award under the
Large Enterprise category[72]
 ICICI Bank won the RMAI received the "Gram Samvad", Service for Low cost/Small
budget marketing initiative Award by Rural Marketing Association of India (RMAI).[73]
 ICICI bank won the 'Next Generation Banking solution' award by Celent.[74]
 ICICI bank won the Best Domestic Trade Finance Bank and Best Financial Supply
Chain Project Award in India by The Asian Banker[75][76]
 ICICI Bank won the honours of the Medici Innovation Hall of Fame Award, instituted
by The Medici Institute in collaboration with the Medici Group, USA.[77]
2014
 According to the Brand Trust Report 2014, ICICI Bank was ranked 28th among
India's most trusted brands, a research conducted by Trust Research Advisory.[78]
 ICICI Bank was ranked second at the 'National Energy Conservation Award 2014'
under the office buildings (less than 10 lakh kWh/year consumption) category.[79]
 ICICI Bank was fifth in the world and second in India on the 'Top Companies for
Leaders' in a study conducted by Aon Hewitt.[80]
 ICICI bank won the Best Private Sector Bank - Global Business Development
by Polaris Financial Technology Banking Awards 2014.
 IDBRT awarded ICICI for 'Best Bank Award for Business Intelligence Initiatives
among Large Banks' and 'Best Bank Award for Social Media and Mobile Banking
Among Large Banks'.[81]
 ICICI bank was awarded the Certificate of Recognition as one of the Top 5
Companies in Corporate Governance in the 14th The Institute of Company
Secretaries of India National Awards for Corporate Governance. They were
honoured by Arun Jaitley.[82]
 ICICI Bank has been honoured as The Best Service Provider - Risk Management,
India at The Asset Triple A Transaction Banking, Treasury, Trade and Risk
Management Awards 2014.

36.  ICICI Bank was awarded the 'Best Retail Bank in India', 'Best Microfinance Business'
and 'Best Retail Banking Branch Innovation' under the 'Excellence in Retail Financial
Services awards 2014' and Technology Implementation Award for Lending Platform
Implementation by The Asian Banker.[83][84]
2015
 ICICI Bank won an award in the BFSI Leadership Summit & Awards in the 'Best
Phone Banking for End-users' category[85]
 ICICI Bank won in six categories and was the first runner-up in one category among
Private Sector Banks at IBA Banking Technology Awards, 2015. The bank was
declared winner in the six categories of Best Technology Bank of the Year, Best use
of Data, Best Risk Management Initiatives, Best use of Technology in Training,
Human Resources and e-Learning initiatives, Best Financial Inclusion Initiative and
Best use of Digital and Channels Technology. ICICI Bank was the first runner-up in
Best use of Technology to Enhance Customer Experience[86]
 ICICI Bank has been declared as the first runner up at Outlook Money Awards 2015
in the category of ‘Best Bank’
 ICICI Bank has been adjudged the ‘Best Retail Bank in India’ by The Asian Banker.
It has also emerged winners in the categories of ‘Best Internet Banking Initiative’ and
‘Best Customer Risk Management Initiative’ awards given by The Asian Banker.[87]
 ‘Best Local Trade Finance Bank in India’ at Global Trade Review Asia Leaders in
Trade Awards 2015.
 ‘Best Foreign Exchange Bank’ in India, at Finance Asia’s 2015 Country Banking
Achievement Awards.
 ‘Best Private Sector Bank’ under ‘Global Business’ category at the Dun &
Bradstreet Banking Awards 2015.
 ‘Best Website Design’ in Asia-Pacific at Global Finance 2015 World’s Best Digital
Bank Awards.
 Winner at the National Energy Conservation Awards 2015 under the ‘Office
Buildings’ category (energy consumption of over 1 million units per annum).
 First among private sector banks in The Economic Times Brand Equity’s Most
Trusted Brands survey 2015.
 Runner up in the categories of ‘Immediate Payment Service’, ‘Cheque Truncation
System’ and ‘National Financial Switch’ at the National Payments Excellence Awards
2015 organised by the National Payments Corporation of India. The Bank was also
felicitated with a special award for issuing the largest number of RuPay Platinum
cards.
[88]
2016
 ‘Best Retail Bank in India’ at the Asian Banker International Excellence in Retail
Financial Services Awards 2016. ICICI Bank has won this award three years in a
row.
 Gold awards in the ‘Bank’ and ‘Credit card issuing Bank’ segments under Finance
category in the Reader’s Digest Trusted Brand 2016 Survey.
 First in The Brand Trust Report, India Study 2016 by Trust Research Advisory under
the ‘Banking Financial Services and Insurance’ category.
 Winner at the ‘Global Safety Awards 2016’ organised by the Energy and
Environment Foundation. This award is sponsored by Ministry of Petroleum &
Natural Gas and Ministry of Coal, Government of India.

37. Social responsibility programmes for elementary
Education[edit]
 Read to Lead Phase I: Read to Lead is an initiative of ICICI Bank to facilitate access
to elementary education for underprivileged children in the age group of 3–14 years
including girls and tribal children from the remote rural areas. The Read to Lead
initiative supports partner NGOs to design and implement programmes that mobilise
parent and community involvement in education, strengthen schools and enable
children to enter and complete formal elementary education. Read to Lead has
reached out to 100,000 children across 14 states of Andhra Pradesh, Bihar, Delhi,
Gujarat, Haryana, Jharkhand, Karnataka, Maharashtra, Orissa, Rajasthan, Tamil
Nadu, Tripura, Uttar Pradesh and West Bengal.[89]
 Read to Lead Phase II: In Phase II of the Read to Lead programme, ICICI Bank has
supported the establishment of 63 libraries that will reach out to approximately 7,200
children in the rural areas of Jagdalpur block of Bastar district in Chhattisgarh. The
programme includes building libraries, sourcing books and conducting various
interactive activities to make the library a dynamic centre for learning.[90]
Controversies[edit]
Inhumane debt recovery methods[edit]
A few years after its rise to prominence in the banking sector, ICICI bank faced
allegations on the recovery methods it used against loan payment defaulters. A number
of cases were filed against the bank and its employees for using "brutal measures" to
recover the money. Most of the allegations were that the bank was using goons to
recover the credit card payments and that these "recovery agents" exhibited
inappropriate and in some cases, inhuman behavior. Incidents were reported wherein
the defaulters were put to "public shame" by the recovery agents.
The bank also faced allegations of inappropriate behavior in recovering its loans. These
allegations started initially when the "recovery agents" and bank employees started
threatening the defaulters. In some cases, notes written by the bank's employees asking
the defaulters to "sell everything in the house including family members", were found.
Such charges faced by the bank rose to a peak when suicide cases were reported
wherein the suicide notes spoke of the Bank's recovery methods as the cause of the
suicide. This led to a lot of legal battles and the bank paying huge compensations.[91][92]
Money laundering allegations[edit]
ICICI Bank was one of the leading Indian banks accused of blatant money
laundering through violation of RBI guidelines in the famous CobraPost[93]
sting operation
which shook up Indian banking industry during April–May 2013.[94]
On 14 March 2013 the online magazine Cobrapost released video footage
from Operation Red Spider showing high-ranking officials and some employees of ICICI
Bank agreeing to convert black money into white, an act in violation of Money
Laundering Control Act. The Government of India and Reserve Bank of India ordered an
inquiry following the exposé. On 15 March 2013, ICICI Bank suspended 18 employees,
pending inquiry.[95][96][97]
On 11 April 2013 Deputy Governor of RBI, H R Khan reportedly
told that the central bank is initiating action against ICICI Bank in connexion with
allegations of money laundering.[98][99]

38. Credit rating[edit]
The credit ratings agency Moody has lowered the ratings for ICICI Bank to Baa
LITERATURE REVIEW
1.Dr. M.Kumarswami ,Jayprasad D.(2014),The study was based on Customer Relationship
Management in KaveriGrameena Bank, The respondents have shown unfavourable views with
respect to banking experience, transaction accuracy and promptness. However, customers share
positive viewsconcerningbanktrustworthinessandaccuracy of banking solutions. Therefore, it can
be argued that customers trust their bank. Indeed, trust is seen as a critical construct in a range of
disciplineareasincluding CRM. Further, within the realm of relationship marketing, trust has been
recognized as an important variable for the success of relationships in the banking sector. 2.
N.Satghiya ,(2013),A study on customer relationship management practises (with reference to
salemdistrict ,In the study The total number of Public Sector Banks, 5 Private Sector Banks, in the
Salem district has been taken into consideration to decide about the number of banks for the
purpose of study in each category. 2. By the above process totally 22 banks were chosen for the
purpose of study. From each of the 22 banks 25 customers were selected as respondents. 3. The
branches situated in the North, South and Central part of the Salem district were covered for the
purpose of study.The findingssays that the customers of banking industries strongly believed that
advertisements,reports,communication,guidance,mayIhelp you counter, information pamphlets
and ombudsman committee role to achieve the customer satisfaction. The customer staff
relationshipsinCRMdependuponemployee’spersonal touchwiththeircustomers and employee’s
performance. 3. Navinkumar Mishra and VijaykumarPandey(may 2013) in their paper “customer
satisfaction –A comparison of public and private sector banks of India in which research is done to
compare public and private sector banks of India by evaluating their customer satisfaction. This
research is mainly based on primary data which has been collected through a well-structured
questionnaire (adaptedfromthree differentstudies).The questionnairehas been distributed to 350
differentrespondentsondifferentchosenlocations.Thispapermakes auseful contribution as there
are very low number of studies has been conducted in India on such areas like price, technology,
reliability, customer service, location and infrastructure. Their findings says that most of people
prefertodeal withpublicsectorbanksdue to safetyand reliability factors. 4.Uppal R K and Poonam
Rani (2012), intheir study titled Customer Perception towards Better Banking Services in India- An

39. Empirical Study, analyzed customer perception about CRM, reliability, accuracy, security and
transparency among the customers of public sector banks, Indian private sector banks and foreign
banks in Amritsar, Punjab. They have found that most of the customers are satisfied with banking
services and that customer satisfaction can be improved by ensuring more speed in rendering
transactionsandgivingpromptservices.5.Jaspal Singhand GagandeepKaur(2009) in “Determinants
of Customer Satisfaction: An Empirical Study of Select Indian (Universal) Banks” in which they
investigatethe determinantsof customersatisfactionof Indian(Universal) banks.Data was collected
from a sample of 180 respondents using convenience sampling technique. Factor analysis results
revealsthatresponsiveness, tangibles, services innovation, reliability and accessibility, assurance,
pricing and other facilities, problem solving capability and convenient working hours are the main
determinantsof customersatisfaction.Theirresultshowsthatcustomersatisfactionisinfluenced by
nine factors, namely, Responsiveness, tangibles like appearance of a bank’s physical facilities’ ,
equipment 6 and employees, Reliability and accessibility, assurance, pricing and other facilities,
problem solving capability and convenient working hours of bank. 6.Manoj p.k, (2010) in
“Determinantsof ProfitabilityandEfficiencyof OldPrivate SectorBanksinIndiawithFocus on Banks
in Kerala State:” An Econometric Study paper which Focuses on the OPBs based at Kerala state
(KOPBs) in the Indian union, this paper seeks to identify the determinants of profitability and
operational efficiencyof KOPBs,using an econometric methodology. For the sake of comparison of
KOPBs,the general case of OPBsand New generationPrivate sector Banks (NPBs) in India have also
beenanalyzed.Theirstudyresultsthatprioritysectoradvancesare do not affect either profitability
or riskmanagement adversely, as against the popular belief in this regard. The strategies as above
have got special significance in respect of OPBs in general and KOPBs in particular in the ongoing
globalized regime of industrial competition; because higher profitability, and strong risk
management capability are vital for these banks for survival and growth. 7.PoojaMengi (2008) in
“Customer satisfaction with service quality-An empirical study of public and private sector banks”
The studycomparescustomers’perceptionsof service quality of public and private banks of Jammu.
The service qualityof boththe banks has been measured using SERVQUAL (service quality) scale. It
was found that customers of public sector banks are more satisfied with the service quality, than
those of private sectorbanks.The resultsof the studyindicate thattangibilityandreliabilityprovides
Maximum satisfaction to customers of private as well as public sector banks.. Superior SERVQUAL
performance will ensure maximum customer satisfaction and also help in attaining customer’s
loyalty. Improved customer satisfaction through SERVQUAL would result in a positive word-of-
mouth and consequently better customer acquisition and retention. 8. B S Bodla and RichaVerma
Bajaj (2006) in “ An analysisof private sectorbanksIndia”.Inthispaperthe researchertheProduction

40. approach of Data EnvelopmentAnalysis (DEA) was applied to judge the efficiency of private sector
banks. In this model, banks are considered as service providers, and while interest expenses,
noninterest expenses and the Non-Performing Asset (NPA) ratio. The study findings say that the
position of private banks is greatly affected by the output variables; Centurion Bank (64.17%) was
the most inefficient ba