NMBA-6150: RESEARCH PAPER 
JEREMY BAMBACE 
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Disruptive Technologies in the Newspaper Industry 
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NMBA-6150 
RESEARCH PAPER 
April 9, 2008 
Jeremy Bambace 
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INTRODUCTION & SUMMARY 
The traditional newspaper publishing industry is experiencing substantial change 
and transformation, due in large part to the emergence and diffusion of radical 
innovation and disruptive technologies. For many generations traditional newspaper 
firms have enjoyed monopolistic or oligopolistic market structures, whilst exerting 
considerable influence and control over the delivery of localized printed news to the 
consumer. Within these focused, concentrated market structures, newspaper 
publishers have historically retained high relative market share as well as the 
corresponding ability to set premium price points on advertising inventory due to lack of 
alternative or substitute product (competition primarily consisted of rival newspaper 
firms within the general geographic vicinity). Additionally, consumers of localized print 
news content had relatively few options available to select from, resulting in virtually 
unchallenged, monopolized market shares in some regions and highly competitive 
oligopolistic markets in other regions. However, both of these traditional market 
structures were essentially unscathed by other external environmental threats or 
substitute products, allowing for relatively high profit margins for many years within the 
newspaper industry. (For another perspective and concise overview of the monopolistic 
structure and profitability of the newspaper industry, refer to page 11 and 12 of Warren 
Buffett’s 2007 letter to shareholders, accessible via the following link: 
http://www.berkshirehathaway.com/letters/2006ltr.pdf). 
The purpose of this paper is to explore the types of radical innovations and 
disruptive technologies which are exerting pressure on the newspaper industry; 
evaluate the impact these external conditions are effecting on newspaper firms; and 
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aggregate and document previously proposed and intuited prescriptive frameworks 
which could be implemented by newspaper publishers to address increasingly hostile 
environmental elements. At a more granular level, the intent is to apply concepts and 
tools acquired throughout the NMBA-6150 course to the evolving dynamics of the 
newspaper industry, allowing for objective assessment of the situational context 
affected firms must navigate, and a better understanding of the strategic considerations 
which should be taken into account. Through the utilization of analytical tools, these 
industry issues can be viewed through a conceptual lens allowing for improved 
perspective and environment-specific contextual assessment. Further, my aim was to 
use these assessments as a foundation for researching and aggregating strategic 
measures prescribed in prior exploratory resources, as well as draw upon course 
concepts to infer supplemental strategic direction. Finally, I close the paper by 
commenting on the degree of severity of these developments impacting the newspaper 
industry, the potential consequences of management’s inability and/or unwillingness to 
confront the related issues, and a contemplative vision of what the future industry may 
evolve into. 
ISSUES IMPACTING THE INDUSTRY 
The traditional newspaper publishing industry is rapidly changing, undergoing a 
radical evolution precipitated by the introduction of disruptive technologies. There are 
various issues intertwined with this evolving landscape, which are exerting a direct 
impact on newspaper publishing organizations. Of central concern is the proliferation of 
alternative product offerings, driven in large part by the introduction of non-traditional 
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mediums of content delivery to the end user, enabled and perpetuated by disruptive 
technologies. Specifically, consumers of print news are increasingly embracing digital 
mediums to acquire their content, resulting in substantial ramifications imparted on 
newspaper’s bottom lines. Indeed, “the share prices of the four largest U.S. newspaper 
publishers have fallen between 10% and 50% during the generally rising market of the 
past three years…because of challenges from new media and advertising models” 
(Stalnaker, 2008). 
Facilitated via disruptive technologies such as the Internet, World Wide Web, and 
an increasingly digitized marketplace, content distribution and acquisition is evolving 
and increasing in scope to include new channels of delivery. Content consumers are 
utilizing these disruptive technologies to their advantage by not only tapping into 
substitute products to acquire content, but also leveraging these evolving technological 
tools to essentially act as their own “editor-aggregators” (Kuttner, 2007). 
Consequentially, as purveyors of news continue to turn to alternative, digitized channels 
to tap into their sources, the associated affect on print circulation and advertising 
revenues is directly impacted. “In the Internet age newspapers will have a smaller share 
of the total advertising pie than they enjoyed in the print era. Newspapers’ share of the 
$424B spent globally last year on advertising…was still a considerable 29.1 percent – 
but shrinking. The Internet share was just 5.8 percent – but growing. And most Web 
dollars will not go to newspapers. The Internet competition to monetize traffic is fierce, 
with most sites designed as pure revenue plays unencumbered by news or civic 
mission. As newspapers complement their traditional news content with local consumer 
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services and ingenious interactive features, they face competitors who enjoyed earlier 
market entry and who have high brand awareness” (Kuttner, 2007). 
This evolving re-allocation of customer’s advertising budgets is tightly aligned 
with the expansion of end-user’s usage of alternative mediums enabled by disruptive 
technologies. As consumers continue to embrace digital news sources, digital online 
communities, user-generated content (UGC), mobile devices, and other digital-enabled 
mediums to acquire and aggregate their news content and entertainment, new and 
innovative advertising opportunities are realized and a corresponding shift in advertising 
revenues from the traditional print sector to the digital sector results. 
Also directly impacted by the mainstream market’s increasing willingness to 
substitute digital channel delivery over traditional print channels is the corresponding 
decline in print circulation impacting virtually all newspaper publishing organizations. As 
consumers continue to opt for digital over printed-copy delivery of their news content, 
newspapers sustain not only a decrease in advertising revenues, but also a decrease in 
subscription and single copy revenues. Further, the decrease in print circulations effects 
a negative impact on newspapers abilities to benefit from scale economies and 
continuous press runs, resulting in increased costs. 
INDUSTRY RESPONSE 
While the migration of users from print to digital mediums has developed at a 
relatively quick pace, the transformation has not necessarily occurred “overnight”. The 
permeation of internet usage has been a steadily increasing trend over the past decade, 
and the realization of the potential of digitized disruptive technologies to subvert 
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traditional newspaper value chains was a phenomenon that could have been identified 
at an earlier juncture. However, the industry response to these developments has been 
relatively delayed, and in general viewed by the publishing industry solely as a 
competitive alternative to the traditional newspaper product instead of a new tool 
available to be leveraged. “Five years ago, editors were haltingly and grudgingly adding 
a few bloggers and chat features, because the Web was something that had to be lived 
with” (Kuttner, 2007). Indeed, the industry’s willingness to fully utilize these disruptive 
technologies has been slow, with traditional print media organizations typically 
assuming a conservative to pragmatic adoption philosophy. This delayed response has 
subsequently resulted in first-mover advantages of digital-centric firms over the 
traditional media organizations, further debilitating newspaper’s ability to effectively 
compete in a digital landscape. 
One potential factor impacting most newspapers delayed responsiveness to 
these external threats might be attributed to absorptive capacities of newspaper firms 
(or, ability to exploit external knowledge). I would infer that the historical market 
structure, characterized by a relative lack of substitute products for print news and often 
highlighted by monopolistic or oligopolistic configurations, has ultimately manifested into 
reduced absorptive capacities within many newspaper organizations. Basically, for 
many decades, the primary threat was a competing newspaper within a certain 
geographic proximity. To effectively compete in this environment, newspapers have 
focused on incremental and process innovation, allocating resources to compete within 
the scope of the existing platform. However, as the external environment has evolved 
and new (digital) platforms have been established, a rapid introduction of new 
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competition has materialized, forcing newspapers to re-focus their competitive initiatives 
in an entirely new playing field. So although newspapers have historically demonstrated 
continual improvement in regards to process and incremental innovation, the industry 
has been relatively absent of radical innovation and emphasized focus on R&D 
investment. Indeed, one might derive a correlation between historical market structure 
and competitive dynamics of the industry, and the reservoir of absorptive capacity within 
many newspapers. Consequentially, a reduced absorptive capacity could diminish a 
firm’s ability to recognize the potential value of incorporating disruptive technologies into 
its core business. 
A CONCEPTUAL ASSESSMENT OF THE PUBLISHING INDUSTRY 
Despite these setbacks, lack of first-mover advantages, and potential absorptive 
capacity deficiencies, newspapers have (as of relatively recently) aggressively altered 
their strategies to substantially increase their focus on digital platforms. As a result, the 
industry is currently in a state of flux, characterized by excessively increased levels of 
competition and weakening margins. Within this evolving industry context, application of 
conceptual frameworks ascertained in the NMBA-6150 course provides useful insights. 
In this regard, Porter’s Five Forces analysis allows for an assessment of both horizontal 
and vertical competition within the industry, essentially illustrating the external 
environmental context within which newspapers will need to execute their strategies. 
Assessing the horizontal competition within the newspaper industry focuses first 
on the threat imposed by substitute products. In this regard, substitute products 
encompass many of the core themes of this paper as well as one of the key 
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considerations currently demanding publishers’ attention. The most well-established 
substitute product and largest threat to the traditional newspaper industry is alternative 
online sources of news content available via the World Wide Web. These alternative 
sources embody a wide range of formats and range from competing non-print 
professional news organizations to less-formal reporting networks and individual user-generated 
content (UGC). Indeed, this emergence of substitution is not only increasing 
competition, but truly transforming the structure of the industry as well. “P2P networks 
have disrupted the media industry by changing the flow of information from a one-to-many 
model (which newspapers have historically capitalized on) to a many-to-many 
model (through individuals’ ability to both consume and create content)” (Stalnaker, 
2008). As a result of this rapid proliferation of substitute products within the industry, 
competition has sharply increased as the external environmental threats have grown in 
both scope and volume. 
The second dimension of horizontal competition to be considered is the threat of 
established rivals within the newspaper industry. This aspect of competition has 
historically been the pervasive focus of newspaper firms, and demanded the bulk of 
management’s attention. However, despite the traditional weighted focus on this threat 
by established incumbents throughout the industry in general, the degree of threat 
varies substantially by geographic region. For instance, in some areas incumbents have 
enjoyed virtual monopolies for considerable durations, whilst in other regions fierce 
competition between firms has remained high. Interestingly enough, as the environment 
continues to evolve under the impact of digitalization, newspapers have increasingly 
explored “co-opetition” opportunities with the existing established rival base (Holahan, 
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2008). So although certain markets remain highly competitive between established 
incumbents, there are also many newspapers attempting to exploit partnership 
opportunities with other incumbents for the purpose of competing against the 
aforementioned “substitute product” threats. 
The third facet of horizontal competition to explore pertains to the threat of new 
entrants. Whilst not a completely benign area of risk, the entrance of new traditional 
print competition within established markets is typically not of major concern to 
incumbent operations. This reduced risk in terms of new entrant threats is based 
primarily on high barriers to entry reinforced by established brand equity and positional 
advantages of incumbents. Indeed, the most common occurrence of established 
incumbent print firms expanding into new regions is attributable to mergers or 
acquisitions (Dirks, 2007). 
Assessing vertical competitive factors focuses first on the bargaining power of 
suppliers. In this case, the raw inputs into the traditional newspaper firm include printing 
presses, paper and ink, organizational and technological infrastructures, distribution 
infrastructure, and employee capital. Of these supplier bases, no one sector really 
controls considerable influence or ability to appropriate a disproportionate share of the 
value. Whilst paper and ink are relative commodities, the actual newsprint still tends to 
represent the second highest operating expense for newspaper organizations. Despite 
this expense, the commoditization of the market for these raw inputs is still sufficient 
enough to prevent any significant leverage by suppliers. The vendor markets for 
newspaper-centric systems are also quite competitive. Innovative and high-quality 
vendor firms supplying printing presses and newspaper-specific technological solutions 
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are able to capture sufficient value, but these industries remain competitive enough to 
prevent irrational price points and thus still allow newspapers to retain a large amount of 
value from the chain. Suppliers/providers of organizational and distribution 
infrastructures do not operate within concentrated markets and thus are not able to 
appropriate significant share of profit. Employee capital remains by far the largest 
operating expense for newspapers, illustrating some appropriation of value in this area. 
(Note: for a relative example of the newspaper industry’s operating profits and 
expenses, the 2007 McClatchy Company Consolidated Statement of Income can be 
viewed at http://www.mcclatchy.com/pressreleases/story/2123.html. This allocation of 
expenses and revenues is relatively representative of the industry and can be compared 
with other publicly owned operations). 
Downstream vertical competitive considerations focus primarily on degree of 
choice available to customers. In this context, customers encompass both readers and 
advertisers, the two primary segments of focus for newspapers. In this regard, 
downstream bargaining power is increasing in tandem with the emergence of substitute 
product availability. In other words, as the availability of products which consumers 
utilize to access their content (both print and digital) continue to increase, newspapers 
will continue to experience diminishing bargaining power in relation to both advertisers 
and subscribers. 
By applying Porter’s Five Forces framework and viewing the newspaper industry 
through this conceptual lens, the increasingly competitive environment becomes 
apparent, as well as the horizontal and vertical segments responsible for these shifts. 
Further, a correlation can be inferred between the horizontal substitution segment and 
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the bargaining power of the vertical customer segment, highlighting the interrelated 
aspects of these two forces. Keeping these aspects of the external environment in mind, 
it may also be useful to employ a SWOT analysis to further supplement the insights 
identified from the ‘Five Forces’ framework. In this regard, I will further assess the 
newspaper industry whilst focusing on the internal indicators of strengths and 
weaknesses, framed within the context of the opportunities and threats present in the 
external publishing industry environment. 
Two of the strongest and most well-preserved strengths which newspapers have 
at their disposal are their positional advantage and brand equity. Most established 
incumbent newspaper firms have operated in their local market for many decades. As a 
result, they enjoy a discreet competitive advantage tied to their position in the local 
market comparative to alternative-product, digital competitors. Reinforcing this 
positional advantage is the newspaper’s well-established brand equity, pervasive 
throughout the local community as a primary source of news, sports, entertainment, 
advertising and coupons for many years. Also complementing these strengths are the 
professional cultures inherent within most newspaper firms, typically translating into a 
potentially higher quality of editorial content than would be found in some of the 
available alternative products. 
Countering these strengths engrained within newspaper organizations are 
weaknesses which are becoming increasingly apparent within the context of the 
evolving digital environment. Digital-centric capabilities once outside the scope of 
newspaper’s required repertoires are increasingly becoming a necessary competence 
and, due to relative lack of experience and integration within the standard newspaper 
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firm, manifesting into deficiencies and weaknesses. Partially because newspapers 
missed out on first-mover advantages within the digital spectrum of news and content 
delivery, market share of online mediums have decreased, leading to reductions in 
readership and advertising revenues. “The nation’s top thirty newspaper Web sites 
together have under 100 million visits from distinct individuals per month, while 
Microsoft, Google, and Yahoo have well over 100 million each, according to Nielsen Net 
Ratings” (Kuttner, 2007). I would further infer that these weaknesses related to 
operating within a digital environment can also be traced back to absorptive capacities 
and the overall concentrated structure of the industry for many years preceding the 
introduction of disruptive digital technologies. Within this context, newspapers focused 
primarily on incremental innovation maintaining scope focus on existing print platforms. 
As a result, organizational DNA promoted print-centric R&D functions whilst, by 
necessity, discouraged digital and online, web-centric R&D to insure appropriate 
resource allocation in the traditional print environment. In this regard, resource 
allocation and R&D initiatives focused on developing radical innovation and new, digital 
platforms are a necessary strategy for newspapers to alleviate this weakness. 
Opportunities for newspapers within the external environment involve capitalizing 
on digital platforms whilst simultaneously leveraging existing strengths. The opportunity 
is available and viable for newspapers to deliver customized content focusing on local 
news and other community-oriented aspects omitted by larger substitute rivals. 
Additionally, newspapers have the opportunity to leverage the skills and expertise of the 
professionals they employ to deliver higher-quality content unrivaled by less-refined 
UGC. Further, although print advertising profit pools are decreasing and will continue 
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this trend into the foreseeable future, newspapers have an opportunity to focus on 
growth in their online advertising revenues. 
Online advertising revenues must also be explored from the perspective of a 
threat. Indeed, this area bridges the gap between opportunity and threat for 
newspapers, offering growth opportunities whilst simultaneously cannibalizing existing 
profit pools. “Internet advertising stimulates off-line sales… online campaigns increase 
sales more at advertisers’ retail cash registers than on their websites. Data like that 
should embolden executives to shift ever more dollars to online advertising.” (Abraham, 
2008). As increased metrics, awareness and research become available providing 
insights into the associated impact and successfulness of online advertising, customers 
will continue to re-allocate advertising budgets away from print and into online mediums. 
Both the threat and opportunity for newspapers to realize the ramifications of this 
evolving environment will depend on how firms deploy their strategies and leverage 
their existing strengths to capture a higher percentage of the online market. Ultimately, 
the greatest threat to newspapers will continue to be the substitute market driven by 
digitization; however, the goal here should be for newspapers to realize the 
opportunistic aspects of this threat and leverage strengths in order to mitigate the threat 
whilst simultaneously capitalizing on opportunities to increase digital readership and 
digital advertising revenues. 
PRESCRIPTIVE FRAMEWORKS 
Using the industry assessments identified above as a foundation, research and 
aggregation of strategic measures prescribed in prior exploratory resources and 
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supplemented with course concepts allows for inferred strategic directions for 
newspapers to explore in the future. As outlined thus far, the dominant force exerting 
pressure on the newspaper industry can be attributed to the emergence of a substitute-product 
market, enabled by the prolific diffusion of disruptive technologies. Intertwined 
with this development is a broader range of options for the customer base, thereby 
resulting in greater downstream bargaining power 
Based on this synopsis, the first and most intuitive prescriptive strategy entails 
the sustainable preservation and leveraging of newspapers’ core competencies and 
competitive advantages. At the core of this concept is the ability for newspapers to 
capitalize on the unique advantages they possess over the majority of the alternative 
product offerings available via digital mediums. Specifically, newspapers are heavily 
invested in employee capital, equating to output of professional editorial content. In 
contrast, many alternative product offerings, consisting of blogs and other types of 
UGC, encompass a wide range of editorial capabilities, skill, and integrity. “In The 
Elements of Journalism, Bill Kovach and Tom Rosenstiel write that, ‘in the end, the 
discipline of verification is what separates journalism from entertainment, propaganda, 
fiction, or art” (Kuttner, 2007). By maintaining and leveraging their core competencies 
and competitive advantages related to strengths identified within the SWOT analysis, 
newspapers possess the ability to retain readership and strength in circulation, albeit a 
potential and probable shift to “digital circulations”. 
An additional strategy newspapers should consider is to explore opportunities to 
incorporate disruptive technologies into their business models and extract value from 
new platforms, as opposed to viewing these technologies solely as an impediment to 
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their success. One potential application of utilizing disruptive technologies is to leverage 
these innovations into new value-add opportunities, such as convergence of mediums 
and channel distributions. Whilst a considerable onslaught of competition for 
newspapers has materialized within the digital platform, there is also opportunity for 
newspapers to leverage these digital mediums in a way that is beneficial to their core 
competencies. According to Martha Stone of the World Association of Newspapers 
(WAN), “by converging mediums and distribution channels, newspapers have the ability 
to increase efficiencies by producing content once whilst publishing multiple times; 
increase communication and collaboration by sharing resources amongst many 
journalists and thereby potentially improving content; create multiple media that 
complements (not duplicates); expand reach in the marketplace with multiple print and 
digital products; and finally to expand the time information is published to a 24/7 cycle” 
(Stone, 2008). These benefits associated to convergence of mediums which Stone 
points out clearly exhibit potential, and are one of many opportunities to exploit 
disruptive technologies which should be thoroughly scrutinized by newspaper 
executives. 
Another opportunity for newspapers to leverage disruptive technologies in their 
favor is to focus on aggregating homegrown professional editorial content derived by 
newspaper employees with supplemental UGC contributed by readers in the 
community, and delivered via digital mediums enabled by the very same technologies 
impacting the industry. “Several strategists are promoting a blend of the civic journalism 
movement with a business strategy that builds on the local paper’s brand awareness to 
create the most comprehensive and interactive web site in town. In principle, this 
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strategy invigorates the journalism, engages the community in new ways, and increases 
Web traffic that can bring in ad revenue” (Kuttner, 2007). In this way, newspapers can 
actually utilize disruptive technologies to their advantage, by leveraging digitization to 
increase online readers and ad revenues. 
Building on this philosophy is the notion that newspapers should not only utilize 
disruptive technologies to leverage their core competencies, but also another of their 
key assets – brand equity. “Harvard’s Clayton Christensen counsels newspapers to 
‘engage, enrich, empower, and entertain’ members of their larger communities, taking 
advantage of their branding and the Web’s interactive potential. It’s a little ironic that a 
model of community journalism that was created before there was an Internet is now 
being seized on by the business side as a road to profitability” (Kuttner, 2007). This 
strategic perspective further capitalizes on the use of disruptive technologies (to 
leverage competitive advantage) to increase competitiveness whilst improving and 
expanding the breadth of content and consumer utilization available via digital mediums. 
ORGANIZATIONAL CAPABILITIES 
Clearly there are sufficient opportunities in the external environment for 
newspapers to embrace and leverage disruptive technologies to their advantage. Thus, 
it becomes increasingly consequential that newspaper firms wishing to prosper in this 
evolving environment develop organizational capabilities enabling them to further 
innovate within the digital realm. Essentially, a key challenge in this changing landscape 
will be for newspaper management to effectively cultivate and promote ambidextrous 
organizations, allowing for flexibility and continued focus on incremental improvements 
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within the legacy print platform, whilst simultaneously pursuing radical innovation and 
opportunities to leverage existing competencies onto new platforms. To this extent, an 
effective utilization of portfolio maps would allow newspaper executives to properly 
balance and allocate resources within their firms in order to insure that the pursuit of 
radical innovation within the digital environment is supported, whilst continuing to 
increment new process innovation and continued execution on the print side. 
Indeed, it is vitally important that resources are adequately allocated to focus on 
both of these platforms for the foreseeable future. Sustaining existing legacy print 
operations remains critical to the health of newspapers to retain readership and 
revenues. “The economics of the business require newspapers to persist as partly print 
media for at least another generation. Some Americans still want to pick up a daily 
paper rather than read content on a screen. And as a business proposition, the average 
monetary value of a visitor to a newspapers Web site is only 20 to 30 percent of a 
newspapers print reader; Web ads command lower rates because of the greater 
competition among Web sites. So even if a newspaper shut down it’s print operation, 
published only on the Internet, and somehow managed to keep its entire circulation, the 
revenue loss would exceed the cost savings” (Kuttner, 2007). Thus, it remains clear 
that print operations must be considered when allocating resources, reinforcing the 
importance of derivative, incremental innovation. 
Conversely, focusing solely on print operations would neglect the full potential 
documented thus far indicating opportunities to leverage web-based mediums to 
promote core competencies and strategic advantages. Further, lack of investment in the 
digital sphere would alienate younger demographics and all users who prefer to either 
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acquire content solely via digital channels, and/or to supplement use of print product 
with digital. Thus, it becomes increasingly apparent that newspaper management must 
cultivate ambidextrous organizations, leveraging the strengths of existing operations 
into the development of new initiatives whilst maintaining focus on both the incremental 
as well as the radical. 
As an example, consider the strategic approach implemented by New York 
Times Digital (NYTD), the online unit of the New York Times. According to Martin 
Nisenholtz of NYTD, as they were growing and evolving, there was a period when they 
had “simply replicated the newspaper’s business online, even though there were many 
possibilities for new products and services. The business unit needed flexibility to 
explore redefinitions of customers, value propositions, and work processes. It needed to 
build a much stronger competence in Internet multimedia technologies to complement 
the existing competence in journalism” (Govindarajan, 2005). Mr. Nisenholtz’s strategic 
perspective in this matter clearly supports the cultivation of ambidextrous organizations, 
and is a testament to the value of fostering such a culture as evidenced by the 
continued growth in profits and innovation which NYTD continues to achieve. For 
instance, NYTD posted 26.5 percent revenue growth third quarter of 2007, as opposed 
to (a still healthy) 10.9 percent for national advertising and 3.9 percent growth for 
circulation revenues (The New York Times, 2007). Continued exploration of radically 
innovative opportunities can also be observed on the part of NYTD, such as their 
initiative to partner with Google to provide geographically-relevant news headlines and 
articles within the framework of the Google Earth application (Shankland, 2008). All of 
these examples serve to represent the value of creating and sustaining an 
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ambidextrous organization customized to the specificity of the firm’s DNA and unique 
culture. 
CONCLUSION 
Although the newspaper industry is experiencing profound transformation 
coinciding with the emergence of disruptive technologies, there is also evidence that 
embracing the change and strategically structuring the organization can lead to 
appropriation of value within the evolving market. However, the issues impacting the 
industry are severe and are affecting substantial ramifications on the profitability of 
incumbent firms. It is imperative that newspaper management consider the potential 
prescriptive applications noted in this paper (as well as other applicable theories or 
approaches not identified within this paper), and maintain awareness of the vital 
necessity to take a proactive action-oriented approach to addressing these issues. 
Unless management takes appropriate measures to identify and assess the external 
threats; to identify opportunities to leverage the provoking disruptive technologies to 
increase their competitiveness; and to strategically allocate resources and 
ambidextrously structure their firms in a way that will allow exploitation of core 
competencies and competitive advantages within the context of the evolving 
environment; the outcome for the entrenched incumbents could very well be dismal. 
Severely reduced profit margins and escalation of the migration of readers from 
newspaper-produced print to non-newspaper digital platforms is a scenario which will 
materialize if incumbent firms do not appropriately alter and align their strategies to the 
evolving industry landscape. 
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However, as demonstrated by such forward-thinking organizations as New York 
Times Digital, it is possible to appropriate value within this new environmental context 
by embracing the underlying disruptive technologies initiating the industry 
transformation, and creating an organizational culture and structure that promotes 
ambidextrous initiatives. “Publishers need to work with what they have, investing in 
people and technology to get through this transition to the promised land of hybrid print- 
Web publishing” (Kuttner, 2007). Indeed, if newspapers allow themselves to organically 
adapt to these changing environmental variables and strategically leverage their core 
competencies onto new platforms, attaining a profitable and sustainable future is within 
their grasp. 
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Stalnaker, S., 2008. Here comes the P2P Economy. Harvard Business Review, Vol. 86 
Number 2, Pg 18. 
Stone, M., 2008. Digital Landscape Presentation. Atex Sales Conference, 14-18 
January, Malaga, Spain. 
THE MCCLATCHY COMPANY, 2008. Consolidated Statement of Income [online]. 
Available from: http://www.mcclatchy.com/pressreleases/story/2123.html 
[Accessed 6 April 2008]. 
THE NEW YORK TIMES, 2007. Third Quarter Results Press Release [online]. Available from: 
http://phx.corporate-ir.net/phoenix.zhtml?c=105317&p=irol-pressArticle&ID=1066071&highlight 
[Accessed 6 April 2008] 
Page 21 of 21

Disruptive Technologies in the Newspaper Industry

  • 1.
    NMBA-6150: RESEARCH PAPER JEREMY BAMBACE ‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗ Disruptive Technologies in the Newspaper Industry ‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗ ‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗ NMBA-6150 RESEARCH PAPER April 9, 2008 Jeremy Bambace ‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗ ‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗‗ Page 1 of 21
  • 2.
    NMBA-6150: RESEARCH PAPER JEREMY BAMBACE INTRODUCTION & SUMMARY The traditional newspaper publishing industry is experiencing substantial change and transformation, due in large part to the emergence and diffusion of radical innovation and disruptive technologies. For many generations traditional newspaper firms have enjoyed monopolistic or oligopolistic market structures, whilst exerting considerable influence and control over the delivery of localized printed news to the consumer. Within these focused, concentrated market structures, newspaper publishers have historically retained high relative market share as well as the corresponding ability to set premium price points on advertising inventory due to lack of alternative or substitute product (competition primarily consisted of rival newspaper firms within the general geographic vicinity). Additionally, consumers of localized print news content had relatively few options available to select from, resulting in virtually unchallenged, monopolized market shares in some regions and highly competitive oligopolistic markets in other regions. However, both of these traditional market structures were essentially unscathed by other external environmental threats or substitute products, allowing for relatively high profit margins for many years within the newspaper industry. (For another perspective and concise overview of the monopolistic structure and profitability of the newspaper industry, refer to page 11 and 12 of Warren Buffett’s 2007 letter to shareholders, accessible via the following link: http://www.berkshirehathaway.com/letters/2006ltr.pdf). The purpose of this paper is to explore the types of radical innovations and disruptive technologies which are exerting pressure on the newspaper industry; evaluate the impact these external conditions are effecting on newspaper firms; and Page 2 of 21
  • 3.
    NMBA-6150: RESEARCH PAPER JEREMY BAMBACE aggregate and document previously proposed and intuited prescriptive frameworks which could be implemented by newspaper publishers to address increasingly hostile environmental elements. At a more granular level, the intent is to apply concepts and tools acquired throughout the NMBA-6150 course to the evolving dynamics of the newspaper industry, allowing for objective assessment of the situational context affected firms must navigate, and a better understanding of the strategic considerations which should be taken into account. Through the utilization of analytical tools, these industry issues can be viewed through a conceptual lens allowing for improved perspective and environment-specific contextual assessment. Further, my aim was to use these assessments as a foundation for researching and aggregating strategic measures prescribed in prior exploratory resources, as well as draw upon course concepts to infer supplemental strategic direction. Finally, I close the paper by commenting on the degree of severity of these developments impacting the newspaper industry, the potential consequences of management’s inability and/or unwillingness to confront the related issues, and a contemplative vision of what the future industry may evolve into. ISSUES IMPACTING THE INDUSTRY The traditional newspaper publishing industry is rapidly changing, undergoing a radical evolution precipitated by the introduction of disruptive technologies. There are various issues intertwined with this evolving landscape, which are exerting a direct impact on newspaper publishing organizations. Of central concern is the proliferation of alternative product offerings, driven in large part by the introduction of non-traditional Page 3 of 21
  • 4.
    NMBA-6150: RESEARCH PAPER JEREMY BAMBACE mediums of content delivery to the end user, enabled and perpetuated by disruptive technologies. Specifically, consumers of print news are increasingly embracing digital mediums to acquire their content, resulting in substantial ramifications imparted on newspaper’s bottom lines. Indeed, “the share prices of the four largest U.S. newspaper publishers have fallen between 10% and 50% during the generally rising market of the past three years…because of challenges from new media and advertising models” (Stalnaker, 2008). Facilitated via disruptive technologies such as the Internet, World Wide Web, and an increasingly digitized marketplace, content distribution and acquisition is evolving and increasing in scope to include new channels of delivery. Content consumers are utilizing these disruptive technologies to their advantage by not only tapping into substitute products to acquire content, but also leveraging these evolving technological tools to essentially act as their own “editor-aggregators” (Kuttner, 2007). Consequentially, as purveyors of news continue to turn to alternative, digitized channels to tap into their sources, the associated affect on print circulation and advertising revenues is directly impacted. “In the Internet age newspapers will have a smaller share of the total advertising pie than they enjoyed in the print era. Newspapers’ share of the $424B spent globally last year on advertising…was still a considerable 29.1 percent – but shrinking. The Internet share was just 5.8 percent – but growing. And most Web dollars will not go to newspapers. The Internet competition to monetize traffic is fierce, with most sites designed as pure revenue plays unencumbered by news or civic mission. As newspapers complement their traditional news content with local consumer Page 4 of 21
  • 5.
    NMBA-6150: RESEARCH PAPER JEREMY BAMBACE services and ingenious interactive features, they face competitors who enjoyed earlier market entry and who have high brand awareness” (Kuttner, 2007). This evolving re-allocation of customer’s advertising budgets is tightly aligned with the expansion of end-user’s usage of alternative mediums enabled by disruptive technologies. As consumers continue to embrace digital news sources, digital online communities, user-generated content (UGC), mobile devices, and other digital-enabled mediums to acquire and aggregate their news content and entertainment, new and innovative advertising opportunities are realized and a corresponding shift in advertising revenues from the traditional print sector to the digital sector results. Also directly impacted by the mainstream market’s increasing willingness to substitute digital channel delivery over traditional print channels is the corresponding decline in print circulation impacting virtually all newspaper publishing organizations. As consumers continue to opt for digital over printed-copy delivery of their news content, newspapers sustain not only a decrease in advertising revenues, but also a decrease in subscription and single copy revenues. Further, the decrease in print circulations effects a negative impact on newspapers abilities to benefit from scale economies and continuous press runs, resulting in increased costs. INDUSTRY RESPONSE While the migration of users from print to digital mediums has developed at a relatively quick pace, the transformation has not necessarily occurred “overnight”. The permeation of internet usage has been a steadily increasing trend over the past decade, and the realization of the potential of digitized disruptive technologies to subvert Page 5 of 21
  • 6.
    NMBA-6150: RESEARCH PAPER JEREMY BAMBACE traditional newspaper value chains was a phenomenon that could have been identified at an earlier juncture. However, the industry response to these developments has been relatively delayed, and in general viewed by the publishing industry solely as a competitive alternative to the traditional newspaper product instead of a new tool available to be leveraged. “Five years ago, editors were haltingly and grudgingly adding a few bloggers and chat features, because the Web was something that had to be lived with” (Kuttner, 2007). Indeed, the industry’s willingness to fully utilize these disruptive technologies has been slow, with traditional print media organizations typically assuming a conservative to pragmatic adoption philosophy. This delayed response has subsequently resulted in first-mover advantages of digital-centric firms over the traditional media organizations, further debilitating newspaper’s ability to effectively compete in a digital landscape. One potential factor impacting most newspapers delayed responsiveness to these external threats might be attributed to absorptive capacities of newspaper firms (or, ability to exploit external knowledge). I would infer that the historical market structure, characterized by a relative lack of substitute products for print news and often highlighted by monopolistic or oligopolistic configurations, has ultimately manifested into reduced absorptive capacities within many newspaper organizations. Basically, for many decades, the primary threat was a competing newspaper within a certain geographic proximity. To effectively compete in this environment, newspapers have focused on incremental and process innovation, allocating resources to compete within the scope of the existing platform. However, as the external environment has evolved and new (digital) platforms have been established, a rapid introduction of new Page 6 of 21
  • 7.
    NMBA-6150: RESEARCH PAPER JEREMY BAMBACE competition has materialized, forcing newspapers to re-focus their competitive initiatives in an entirely new playing field. So although newspapers have historically demonstrated continual improvement in regards to process and incremental innovation, the industry has been relatively absent of radical innovation and emphasized focus on R&D investment. Indeed, one might derive a correlation between historical market structure and competitive dynamics of the industry, and the reservoir of absorptive capacity within many newspapers. Consequentially, a reduced absorptive capacity could diminish a firm’s ability to recognize the potential value of incorporating disruptive technologies into its core business. A CONCEPTUAL ASSESSMENT OF THE PUBLISHING INDUSTRY Despite these setbacks, lack of first-mover advantages, and potential absorptive capacity deficiencies, newspapers have (as of relatively recently) aggressively altered their strategies to substantially increase their focus on digital platforms. As a result, the industry is currently in a state of flux, characterized by excessively increased levels of competition and weakening margins. Within this evolving industry context, application of conceptual frameworks ascertained in the NMBA-6150 course provides useful insights. In this regard, Porter’s Five Forces analysis allows for an assessment of both horizontal and vertical competition within the industry, essentially illustrating the external environmental context within which newspapers will need to execute their strategies. Assessing the horizontal competition within the newspaper industry focuses first on the threat imposed by substitute products. In this regard, substitute products encompass many of the core themes of this paper as well as one of the key Page 7 of 21
  • 8.
    NMBA-6150: RESEARCH PAPER JEREMY BAMBACE considerations currently demanding publishers’ attention. The most well-established substitute product and largest threat to the traditional newspaper industry is alternative online sources of news content available via the World Wide Web. These alternative sources embody a wide range of formats and range from competing non-print professional news organizations to less-formal reporting networks and individual user-generated content (UGC). Indeed, this emergence of substitution is not only increasing competition, but truly transforming the structure of the industry as well. “P2P networks have disrupted the media industry by changing the flow of information from a one-to-many model (which newspapers have historically capitalized on) to a many-to-many model (through individuals’ ability to both consume and create content)” (Stalnaker, 2008). As a result of this rapid proliferation of substitute products within the industry, competition has sharply increased as the external environmental threats have grown in both scope and volume. The second dimension of horizontal competition to be considered is the threat of established rivals within the newspaper industry. This aspect of competition has historically been the pervasive focus of newspaper firms, and demanded the bulk of management’s attention. However, despite the traditional weighted focus on this threat by established incumbents throughout the industry in general, the degree of threat varies substantially by geographic region. For instance, in some areas incumbents have enjoyed virtual monopolies for considerable durations, whilst in other regions fierce competition between firms has remained high. Interestingly enough, as the environment continues to evolve under the impact of digitalization, newspapers have increasingly explored “co-opetition” opportunities with the existing established rival base (Holahan, Page 8 of 21
  • 9.
    NMBA-6150: RESEARCH PAPER JEREMY BAMBACE 2008). So although certain markets remain highly competitive between established incumbents, there are also many newspapers attempting to exploit partnership opportunities with other incumbents for the purpose of competing against the aforementioned “substitute product” threats. The third facet of horizontal competition to explore pertains to the threat of new entrants. Whilst not a completely benign area of risk, the entrance of new traditional print competition within established markets is typically not of major concern to incumbent operations. This reduced risk in terms of new entrant threats is based primarily on high barriers to entry reinforced by established brand equity and positional advantages of incumbents. Indeed, the most common occurrence of established incumbent print firms expanding into new regions is attributable to mergers or acquisitions (Dirks, 2007). Assessing vertical competitive factors focuses first on the bargaining power of suppliers. In this case, the raw inputs into the traditional newspaper firm include printing presses, paper and ink, organizational and technological infrastructures, distribution infrastructure, and employee capital. Of these supplier bases, no one sector really controls considerable influence or ability to appropriate a disproportionate share of the value. Whilst paper and ink are relative commodities, the actual newsprint still tends to represent the second highest operating expense for newspaper organizations. Despite this expense, the commoditization of the market for these raw inputs is still sufficient enough to prevent any significant leverage by suppliers. The vendor markets for newspaper-centric systems are also quite competitive. Innovative and high-quality vendor firms supplying printing presses and newspaper-specific technological solutions Page 9 of 21
  • 10.
    NMBA-6150: RESEARCH PAPER JEREMY BAMBACE are able to capture sufficient value, but these industries remain competitive enough to prevent irrational price points and thus still allow newspapers to retain a large amount of value from the chain. Suppliers/providers of organizational and distribution infrastructures do not operate within concentrated markets and thus are not able to appropriate significant share of profit. Employee capital remains by far the largest operating expense for newspapers, illustrating some appropriation of value in this area. (Note: for a relative example of the newspaper industry’s operating profits and expenses, the 2007 McClatchy Company Consolidated Statement of Income can be viewed at http://www.mcclatchy.com/pressreleases/story/2123.html. This allocation of expenses and revenues is relatively representative of the industry and can be compared with other publicly owned operations). Downstream vertical competitive considerations focus primarily on degree of choice available to customers. In this context, customers encompass both readers and advertisers, the two primary segments of focus for newspapers. In this regard, downstream bargaining power is increasing in tandem with the emergence of substitute product availability. In other words, as the availability of products which consumers utilize to access their content (both print and digital) continue to increase, newspapers will continue to experience diminishing bargaining power in relation to both advertisers and subscribers. By applying Porter’s Five Forces framework and viewing the newspaper industry through this conceptual lens, the increasingly competitive environment becomes apparent, as well as the horizontal and vertical segments responsible for these shifts. Further, a correlation can be inferred between the horizontal substitution segment and Page 10 of 21
  • 11.
    NMBA-6150: RESEARCH PAPER JEREMY BAMBACE the bargaining power of the vertical customer segment, highlighting the interrelated aspects of these two forces. Keeping these aspects of the external environment in mind, it may also be useful to employ a SWOT analysis to further supplement the insights identified from the ‘Five Forces’ framework. In this regard, I will further assess the newspaper industry whilst focusing on the internal indicators of strengths and weaknesses, framed within the context of the opportunities and threats present in the external publishing industry environment. Two of the strongest and most well-preserved strengths which newspapers have at their disposal are their positional advantage and brand equity. Most established incumbent newspaper firms have operated in their local market for many decades. As a result, they enjoy a discreet competitive advantage tied to their position in the local market comparative to alternative-product, digital competitors. Reinforcing this positional advantage is the newspaper’s well-established brand equity, pervasive throughout the local community as a primary source of news, sports, entertainment, advertising and coupons for many years. Also complementing these strengths are the professional cultures inherent within most newspaper firms, typically translating into a potentially higher quality of editorial content than would be found in some of the available alternative products. Countering these strengths engrained within newspaper organizations are weaknesses which are becoming increasingly apparent within the context of the evolving digital environment. Digital-centric capabilities once outside the scope of newspaper’s required repertoires are increasingly becoming a necessary competence and, due to relative lack of experience and integration within the standard newspaper Page 11 of 21
  • 12.
    NMBA-6150: RESEARCH PAPER JEREMY BAMBACE firm, manifesting into deficiencies and weaknesses. Partially because newspapers missed out on first-mover advantages within the digital spectrum of news and content delivery, market share of online mediums have decreased, leading to reductions in readership and advertising revenues. “The nation’s top thirty newspaper Web sites together have under 100 million visits from distinct individuals per month, while Microsoft, Google, and Yahoo have well over 100 million each, according to Nielsen Net Ratings” (Kuttner, 2007). I would further infer that these weaknesses related to operating within a digital environment can also be traced back to absorptive capacities and the overall concentrated structure of the industry for many years preceding the introduction of disruptive digital technologies. Within this context, newspapers focused primarily on incremental innovation maintaining scope focus on existing print platforms. As a result, organizational DNA promoted print-centric R&D functions whilst, by necessity, discouraged digital and online, web-centric R&D to insure appropriate resource allocation in the traditional print environment. In this regard, resource allocation and R&D initiatives focused on developing radical innovation and new, digital platforms are a necessary strategy for newspapers to alleviate this weakness. Opportunities for newspapers within the external environment involve capitalizing on digital platforms whilst simultaneously leveraging existing strengths. The opportunity is available and viable for newspapers to deliver customized content focusing on local news and other community-oriented aspects omitted by larger substitute rivals. Additionally, newspapers have the opportunity to leverage the skills and expertise of the professionals they employ to deliver higher-quality content unrivaled by less-refined UGC. Further, although print advertising profit pools are decreasing and will continue Page 12 of 21
  • 13.
    NMBA-6150: RESEARCH PAPER JEREMY BAMBACE this trend into the foreseeable future, newspapers have an opportunity to focus on growth in their online advertising revenues. Online advertising revenues must also be explored from the perspective of a threat. Indeed, this area bridges the gap between opportunity and threat for newspapers, offering growth opportunities whilst simultaneously cannibalizing existing profit pools. “Internet advertising stimulates off-line sales… online campaigns increase sales more at advertisers’ retail cash registers than on their websites. Data like that should embolden executives to shift ever more dollars to online advertising.” (Abraham, 2008). As increased metrics, awareness and research become available providing insights into the associated impact and successfulness of online advertising, customers will continue to re-allocate advertising budgets away from print and into online mediums. Both the threat and opportunity for newspapers to realize the ramifications of this evolving environment will depend on how firms deploy their strategies and leverage their existing strengths to capture a higher percentage of the online market. Ultimately, the greatest threat to newspapers will continue to be the substitute market driven by digitization; however, the goal here should be for newspapers to realize the opportunistic aspects of this threat and leverage strengths in order to mitigate the threat whilst simultaneously capitalizing on opportunities to increase digital readership and digital advertising revenues. PRESCRIPTIVE FRAMEWORKS Using the industry assessments identified above as a foundation, research and aggregation of strategic measures prescribed in prior exploratory resources and Page 13 of 21
  • 14.
    NMBA-6150: RESEARCH PAPER JEREMY BAMBACE supplemented with course concepts allows for inferred strategic directions for newspapers to explore in the future. As outlined thus far, the dominant force exerting pressure on the newspaper industry can be attributed to the emergence of a substitute-product market, enabled by the prolific diffusion of disruptive technologies. Intertwined with this development is a broader range of options for the customer base, thereby resulting in greater downstream bargaining power Based on this synopsis, the first and most intuitive prescriptive strategy entails the sustainable preservation and leveraging of newspapers’ core competencies and competitive advantages. At the core of this concept is the ability for newspapers to capitalize on the unique advantages they possess over the majority of the alternative product offerings available via digital mediums. Specifically, newspapers are heavily invested in employee capital, equating to output of professional editorial content. In contrast, many alternative product offerings, consisting of blogs and other types of UGC, encompass a wide range of editorial capabilities, skill, and integrity. “In The Elements of Journalism, Bill Kovach and Tom Rosenstiel write that, ‘in the end, the discipline of verification is what separates journalism from entertainment, propaganda, fiction, or art” (Kuttner, 2007). By maintaining and leveraging their core competencies and competitive advantages related to strengths identified within the SWOT analysis, newspapers possess the ability to retain readership and strength in circulation, albeit a potential and probable shift to “digital circulations”. An additional strategy newspapers should consider is to explore opportunities to incorporate disruptive technologies into their business models and extract value from new platforms, as opposed to viewing these technologies solely as an impediment to Page 14 of 21
  • 15.
    NMBA-6150: RESEARCH PAPER JEREMY BAMBACE their success. One potential application of utilizing disruptive technologies is to leverage these innovations into new value-add opportunities, such as convergence of mediums and channel distributions. Whilst a considerable onslaught of competition for newspapers has materialized within the digital platform, there is also opportunity for newspapers to leverage these digital mediums in a way that is beneficial to their core competencies. According to Martha Stone of the World Association of Newspapers (WAN), “by converging mediums and distribution channels, newspapers have the ability to increase efficiencies by producing content once whilst publishing multiple times; increase communication and collaboration by sharing resources amongst many journalists and thereby potentially improving content; create multiple media that complements (not duplicates); expand reach in the marketplace with multiple print and digital products; and finally to expand the time information is published to a 24/7 cycle” (Stone, 2008). These benefits associated to convergence of mediums which Stone points out clearly exhibit potential, and are one of many opportunities to exploit disruptive technologies which should be thoroughly scrutinized by newspaper executives. Another opportunity for newspapers to leverage disruptive technologies in their favor is to focus on aggregating homegrown professional editorial content derived by newspaper employees with supplemental UGC contributed by readers in the community, and delivered via digital mediums enabled by the very same technologies impacting the industry. “Several strategists are promoting a blend of the civic journalism movement with a business strategy that builds on the local paper’s brand awareness to create the most comprehensive and interactive web site in town. In principle, this Page 15 of 21
  • 16.
    NMBA-6150: RESEARCH PAPER JEREMY BAMBACE strategy invigorates the journalism, engages the community in new ways, and increases Web traffic that can bring in ad revenue” (Kuttner, 2007). In this way, newspapers can actually utilize disruptive technologies to their advantage, by leveraging digitization to increase online readers and ad revenues. Building on this philosophy is the notion that newspapers should not only utilize disruptive technologies to leverage their core competencies, but also another of their key assets – brand equity. “Harvard’s Clayton Christensen counsels newspapers to ‘engage, enrich, empower, and entertain’ members of their larger communities, taking advantage of their branding and the Web’s interactive potential. It’s a little ironic that a model of community journalism that was created before there was an Internet is now being seized on by the business side as a road to profitability” (Kuttner, 2007). This strategic perspective further capitalizes on the use of disruptive technologies (to leverage competitive advantage) to increase competitiveness whilst improving and expanding the breadth of content and consumer utilization available via digital mediums. ORGANIZATIONAL CAPABILITIES Clearly there are sufficient opportunities in the external environment for newspapers to embrace and leverage disruptive technologies to their advantage. Thus, it becomes increasingly consequential that newspaper firms wishing to prosper in this evolving environment develop organizational capabilities enabling them to further innovate within the digital realm. Essentially, a key challenge in this changing landscape will be for newspaper management to effectively cultivate and promote ambidextrous organizations, allowing for flexibility and continued focus on incremental improvements Page 16 of 21
  • 17.
    NMBA-6150: RESEARCH PAPER JEREMY BAMBACE within the legacy print platform, whilst simultaneously pursuing radical innovation and opportunities to leverage existing competencies onto new platforms. To this extent, an effective utilization of portfolio maps would allow newspaper executives to properly balance and allocate resources within their firms in order to insure that the pursuit of radical innovation within the digital environment is supported, whilst continuing to increment new process innovation and continued execution on the print side. Indeed, it is vitally important that resources are adequately allocated to focus on both of these platforms for the foreseeable future. Sustaining existing legacy print operations remains critical to the health of newspapers to retain readership and revenues. “The economics of the business require newspapers to persist as partly print media for at least another generation. Some Americans still want to pick up a daily paper rather than read content on a screen. And as a business proposition, the average monetary value of a visitor to a newspapers Web site is only 20 to 30 percent of a newspapers print reader; Web ads command lower rates because of the greater competition among Web sites. So even if a newspaper shut down it’s print operation, published only on the Internet, and somehow managed to keep its entire circulation, the revenue loss would exceed the cost savings” (Kuttner, 2007). Thus, it remains clear that print operations must be considered when allocating resources, reinforcing the importance of derivative, incremental innovation. Conversely, focusing solely on print operations would neglect the full potential documented thus far indicating opportunities to leverage web-based mediums to promote core competencies and strategic advantages. Further, lack of investment in the digital sphere would alienate younger demographics and all users who prefer to either Page 17 of 21
  • 18.
    NMBA-6150: RESEARCH PAPER JEREMY BAMBACE acquire content solely via digital channels, and/or to supplement use of print product with digital. Thus, it becomes increasingly apparent that newspaper management must cultivate ambidextrous organizations, leveraging the strengths of existing operations into the development of new initiatives whilst maintaining focus on both the incremental as well as the radical. As an example, consider the strategic approach implemented by New York Times Digital (NYTD), the online unit of the New York Times. According to Martin Nisenholtz of NYTD, as they were growing and evolving, there was a period when they had “simply replicated the newspaper’s business online, even though there were many possibilities for new products and services. The business unit needed flexibility to explore redefinitions of customers, value propositions, and work processes. It needed to build a much stronger competence in Internet multimedia technologies to complement the existing competence in journalism” (Govindarajan, 2005). Mr. Nisenholtz’s strategic perspective in this matter clearly supports the cultivation of ambidextrous organizations, and is a testament to the value of fostering such a culture as evidenced by the continued growth in profits and innovation which NYTD continues to achieve. For instance, NYTD posted 26.5 percent revenue growth third quarter of 2007, as opposed to (a still healthy) 10.9 percent for national advertising and 3.9 percent growth for circulation revenues (The New York Times, 2007). Continued exploration of radically innovative opportunities can also be observed on the part of NYTD, such as their initiative to partner with Google to provide geographically-relevant news headlines and articles within the framework of the Google Earth application (Shankland, 2008). All of these examples serve to represent the value of creating and sustaining an Page 18 of 21
  • 19.
    NMBA-6150: RESEARCH PAPER JEREMY BAMBACE ambidextrous organization customized to the specificity of the firm’s DNA and unique culture. CONCLUSION Although the newspaper industry is experiencing profound transformation coinciding with the emergence of disruptive technologies, there is also evidence that embracing the change and strategically structuring the organization can lead to appropriation of value within the evolving market. However, the issues impacting the industry are severe and are affecting substantial ramifications on the profitability of incumbent firms. It is imperative that newspaper management consider the potential prescriptive applications noted in this paper (as well as other applicable theories or approaches not identified within this paper), and maintain awareness of the vital necessity to take a proactive action-oriented approach to addressing these issues. Unless management takes appropriate measures to identify and assess the external threats; to identify opportunities to leverage the provoking disruptive technologies to increase their competitiveness; and to strategically allocate resources and ambidextrously structure their firms in a way that will allow exploitation of core competencies and competitive advantages within the context of the evolving environment; the outcome for the entrenched incumbents could very well be dismal. Severely reduced profit margins and escalation of the migration of readers from newspaper-produced print to non-newspaper digital platforms is a scenario which will materialize if incumbent firms do not appropriately alter and align their strategies to the evolving industry landscape. Page 19 of 21
  • 20.
    NMBA-6150: RESEARCH PAPER JEREMY BAMBACE However, as demonstrated by such forward-thinking organizations as New York Times Digital, it is possible to appropriate value within this new environmental context by embracing the underlying disruptive technologies initiating the industry transformation, and creating an organizational culture and structure that promotes ambidextrous initiatives. “Publishers need to work with what they have, investing in people and technology to get through this transition to the promised land of hybrid print- Web publishing” (Kuttner, 2007). Indeed, if newspapers allow themselves to organically adapt to these changing environmental variables and strategically leverage their core competencies onto new platforms, attaining a profitable and sustainable future is within their grasp. Page 20 of 21
  • 21.
    NMBA-6150: RESEARCH PAPER JEREMY BAMBACE References Abraham, M., 2008. The Off-Line Impact of Online Ads. Harvard Business Review, Vol. 86 Number 4, Pg 28. Buffett, W., 2007. Letter to shareholders [online]. Available from: http://www.berkshirehathaway.com/letters/2006ltr.pdf [Accessed 6 April 2008]. DIRKS, VAN ESSEN & MURRAY, 2007. Year End Report [online]. Available from: http://www.dirksvanessen.com/article.asp?newsId=236&categoryId=1 [Accessed 6 April 2008]. Govindarajan, V. and Trimble, C., 2005. Organizational DNA for Strategic Innovation. California Management Review, Vol. 47 Issue 3, p47-76. Holahan, C., 2008. Old Media Takes Aim at Web Goliaths [online]. Business Week Online. 00077135, 2/26/2008. Available from EBSCO HOST Business Source Premier [Accessed 6 April 2008]. Kuttner, R., 2007. The Race [online]. Available from: http://www.cjr.org/cover_story/the_race.php?page=1 [Accessed 6 April 2008]. Shankland, S., 2008. Google Earth gets 'New York Times' news [online]. CNETNews.com. Available from: http://www.news.com/8301-10784_3-9913172- 7.html [Accessed 6 April 2008]. Stalnaker, S., 2008. Here comes the P2P Economy. Harvard Business Review, Vol. 86 Number 2, Pg 18. Stone, M., 2008. Digital Landscape Presentation. Atex Sales Conference, 14-18 January, Malaga, Spain. THE MCCLATCHY COMPANY, 2008. Consolidated Statement of Income [online]. Available from: http://www.mcclatchy.com/pressreleases/story/2123.html [Accessed 6 April 2008]. THE NEW YORK TIMES, 2007. Third Quarter Results Press Release [online]. Available from: http://phx.corporate-ir.net/phoenix.zhtml?c=105317&p=irol-pressArticle&ID=1066071&highlight [Accessed 6 April 2008] Page 21 of 21