An exploration of the challenges facing senior managers in gaining a clear view of the systems they are responsible for administering, using a case study from developing a strategic reporting system for the Australian Taxation Office (this article was published in Design Issues).
This article argues for a rhetorical approach to information design and organisational decision-making, as opposed to an analytical approach. The material was presented at the DD4D conference in Paris in June 2009 and was later published as an article in the Information Design journal.
An exploration of the challenges facing senior managers in gaining a clear view of the systems they are responsible for administering, using a case study from developing a strategic reporting system for the Australian Taxation Office (this article was published in Design Issues).
This article argues for a rhetorical approach to information design and organisational decision-making, as opposed to an analytical approach. The material was presented at the DD4D conference in Paris in June 2009 and was later published as an article in the Information Design journal.