The document is an interactive presentation by Fred Nickols, covering various tools for knowledge workers categorized into four groups: general purpose, problem solving, organizational, and human performance. Each category includes specific models and frameworks such as the goals grid, strategy-execution matrix, and the omission-commission matrix. The presentation concludes with a Q&A session and contact information for further assistance.

1. A Potpourri of Tools for Knowledge
Workers
An Interactive Presentation
Arizona Chapter ISPI – November 7, 2012
by Fred Nickols, CPT

2. Session Overview
 Introduction
 Four Categories of Tools
 General Purpose
 Problem Solving
 Organizational
 Human Performance
 Q&A
 The Book
© Fred Nickols 2012 2

3. General Purpose Tools
 Goals Grid
 Strategy-Execution Matrix
 Change Acceptance Cycle
 OAR Planning-Action Model
 Energy Equations
© Fred Nickols 2012 3

4. The Goals Grid
© Fred Nickols 2012 4

5. Strategy-Execution Matrix
© Fred Nickols 2012 5

6. Change Acceptance Cycle
© Fred Nickols 2012 6

7. The OAR Model
© Fred Nickols 2012 7

8. Energy Equations
© Fred Nickols 2012 8

9. Problem Solving Tools
 Five Kinds of Gaps
 Three Approaches
 Problem Solving Bases
 EL PASO Model
 Solution Engineering
 Performance Architecture
© Fred Nickols 2012 9

10. Five Kinds of Gaps
© Fred Nickols 2012 10

11. Three Approaches
© Fred Nickols 2012 11

12. Problem Solving Bases
© Fred Nickols 2012 12

13. The EL PASO Model
© Fred Nickols 2012 13

14. Solution Engineering
© Fred Nickols 2012 14

15. Performance Architecture
© Fred Nickols 2012 15

16. Organizational Tools
 The Infinite Loop Model
 The Sustainable Organization
 Three Kinds of Strategy
 The 4R Process Model
 Stakeholder Relationship
 Stakeholder Scorecard
© Fred Nickols 2012 16

17. Infinite Loop Model
© Fred Nickols 2012 17

18. Sustainable Organization
© Fred Nickols 2012 18

19. Elements of Organization
© Fred Nickols 2012 19

20. Three Kinds of Strategy
© Fred Nickols 2012 20

21. 4R Process Model
© Fred Nickols 2012 21

22. Stakeholder Relationship
© Fred Nickols 2012 22

23. Stakeholder Scorecard
© Fred Nickols 2012 23

24. Human Performance Tools
 Omission-Commission Matrix
 Skinner meets Lewin
 P=f(I…E…)
 The GAP-ACT Model
 Elements of Performance
 PCT 101
© Fred Nickols 2012 24

25. Omission-Commission
© Fred Nickols 2012 25

26. Skinner meets Lewin
© Fred Nickols 2012 26

27. P = f(I…E…)
© Fred Nickols 2012 27

28. The GAP-ACT Model
© Fred Nickols 2012 28

29. Elements of Performance
© Fred Nickols 2012 29

30. PCT 101
© Fred Nickols 2012 30

31. Q & A
© Fred Nickols 2012 31

32. Contact Information
© Fred Nickols 2012 32
Fred Nickols
Managing Partner
DISTANCE CONSULTING LLC
1558 Coshocton Ave – Suite 303
Mount Vernon, OH 43050
(740) 504-0000
fred@nickols.us
www.nickols.us
“Assistance at a Distance” SM