Az ispi nov 2012

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A presentation of numerous tools for use by knowledge workers in organizations. Some apply to the individual level, some to the process level and some to the organizational level. All are useful in various ways in various settings.

A Potpourri of Tools for Knowledge
Workers
An Interactive Presentation
Arizona Chapter ISPI – November 7, 2012
by Fred Nickols, CPT

Session Overview
 Introduction
 Four Categories of Tools
 General Purpose
 Problem Solving
 Organizational
 Human Performance
 Q&A
 The Book
© Fred Nickols 2012 2

General Purpose Tools
 Goals Grid
 Strategy-Execution Matrix
 Change Acceptance Cycle
 OAR Planning-Action Model
 Energy Equations
© Fred Nickols 2012 3

Strategy-Execution Matrix
© Fred Nickols 2012 5

Change Acceptance Cycle
© Fred Nickols 2012 6

Problem Solving Tools
 Five Kinds of Gaps
 Three Approaches
 Problem Solving Bases
 EL PASO Model
 Solution Engineering
 Performance Architecture
© Fred Nickols 2012 9

Five Kinds of Gaps
© Fred Nickols 2012 10

Problem Solving Bases
© Fred Nickols 2012 12

The EL PASO Model
© Fred Nickols 2012 13

Solution Engineering
© Fred Nickols 2012 14

Performance Architecture
© Fred Nickols 2012 15

Organizational Tools
 The Infinite Loop Model
 The Sustainable Organization
 Three Kinds of Strategy
 The 4R Process Model
 Stakeholder Relationship
 Stakeholder Scorecard
© Fred Nickols 2012 16

Infinite Loop Model
© Fred Nickols 2012 17

Sustainable Organization
© Fred Nickols 2012 18

Elements of Organization
© Fred Nickols 2012 19

Three Kinds of Strategy
© Fred Nickols 2012 20

Stakeholder Relationship
© Fred Nickols 2012 22

Stakeholder Scorecard
© Fred Nickols 2012 23

Human Performance Tools
 Omission-Commission Matrix
 Skinner meets Lewin
 P=f(I…E…)
 The GAP-ACT Model
 Elements of Performance
 PCT 101
© Fred Nickols 2012 24

Omission-Commission
© Fred Nickols 2012 25

Skinner meets Lewin
© Fred Nickols 2012 26

The GAP-ACT Model
© Fred Nickols 2012 28

Elements of Performance
© Fred Nickols 2012 29

Contact Information
© Fred Nickols 2012 32
Fred Nickols
Managing Partner
DISTANCE CONSULTING LLC
1558 Coshocton Ave – Suite 303
Mount Vernon, OH 43050
(740) 504-0000
fred@nickols.us
www.nickols.us
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Az ispi nov 2012

1. A Potpourri of Tools for Knowledge Workers An Interactive Presentation Arizona Chapter ISPI – November 7, 2012 by Fred Nickols, CPT

2. Session Overview  Introduction  Four Categories of Tools  General Purpose  Problem Solving  Organizational  Human Performance  Q&A  The Book © Fred Nickols 2012 2

3. General Purpose Tools  Goals Grid  Strategy-Execution Matrix  Change Acceptance Cycle  OAR Planning-Action Model  Energy Equations © Fred Nickols 2012 3

9. Problem Solving Tools  Five Kinds of Gaps  Three Approaches  Problem Solving Bases  EL PASO Model  Solution Engineering  Performance Architecture © Fred Nickols 2012 9

16. Organizational Tools  The Infinite Loop Model  The Sustainable Organization  Three Kinds of Strategy  The 4R Process Model  Stakeholder Relationship  Stakeholder Scorecard © Fred Nickols 2012 16

24. Human Performance Tools  Omission-Commission Matrix  Skinner meets Lewin  P=f(I…E…)  The GAP-ACT Model  Elements of Performance  PCT 101 © Fred Nickols 2012 24

32. Contact Information © Fred Nickols 2012 32 Fred Nickols Managing Partner DISTANCE CONSULTING LLC 1558 Coshocton Ave – Suite 303 Mount Vernon, OH 43050 (740) 504-0000 fred@nickols.us www.nickols.us “Assistance at a Distance” SM

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