The document discusses a presentation given by Matt Groves of Trinity Group about a new world of collaboration. It highlights Groves' experience in their market sector, understanding of their culture, and providing the right solution for their business. The presentation addressed topics like the paradigm shift brought by new technologies, the challenges IT departments face in managing consumerization, and how to govern rather than control new technologies.
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AYNTKAM2012 - A New World Of Collaboration - Matt Groves
1. "Proven experience in our
market sector"
"Took the time to understand
our culture"
"An excellent job in
supporting us"
A New World of Collaboration
"Demonstrated extensive
product knowledge"
Presented by: Matt Groves (Trinity Group)
"Provided the right solution
Date: Friday February 17th 2012
for our business"
IT solutions for business excellence
2. Matt Groves
Managing Consultant (IWSP)
mattg@tesl.com
www.tesl.com
www.linkedin.com/in/mattgroves
www.twitter.com/mattgroves
www.mattgrovesblog.com
IT solutions for business excellence
8. TheParadigmShift
“If I’d have asked the customers what
they wanted, they would have said a
faster horse…”
Henry Ford
IT solutions for business excellence
13. 7: Hyperlinks subvert hierarchy
50: Today, the org chart is
hyperlinked, not hierarchical. Respect
for hands-on knowledge wins over
respect for abstract authority
[95 Theses] The Cluetrain Manifesto: Levine, Locke, Searls & Weinberger
IT solutions for business excellence
15. Thinking outside
the
Inbox…
IT solutions for business excellence
16. TheIW2.0
http://www.flickr.com/photos/pvbroadz/
IT solutions for business excellence
17. TheIW2.0
http://www.flickr.com/photos/pvbroadz/
“You cannot
outperform a market if
you adhere to its
conventions”
Disruptive Thinking Rule 3
IT solutions for business excellence
19. TheITChallenge
“39% of Millennials select their own
mobile devices – regardless of what
IT supports”
Forrsights Workforce Employee Survey, Q3 2010
IT solutions for business excellence
20. TheITChallenge
“24% of Employees use their own
technologies on corporate
networks”
Gartner, 2010
IT solutions for business excellence
21. TheITChallenge
“34% of Millennials say they have
better technology at home than at
work”
Forrsights Workforce Employee Survey, Q3 2010
IT solutions for business excellence
22. Control TheITChallenge
Con-trol - Noun
{ }
The power to direct people's behaviour or
the course of events
the act or power of controlling; regulation;
domination or command
IT solutions for business excellence
23. Control TheITChallenge
Con-trol - Noun
{ }
The power to direct people's behaviour or
the course of events
the act or power of controlling; regulation;
domination or command
Governance
Gov-ern-ance - Noun
{ To exercise a directing or restraining
influence over; to guide
}
IT solutions for business excellence
24. The IT Challenge…
ManageConsumerisation?
IT solutions for business excellence
26. “Because the purpose of business
is to create a customer, the
business enterprise has two - and
only two - basic functions:
marketing and innovation.
Marketing and innovation produce
results; all the rest are costs”
Peter F Drucker
IT solutions for business excellence
35. Seek to Govern
(not to control)
{ Don’t kill the goose! }
IT solutions for business excellence
36. A New World of Collaboration
Presented by: Matt Groves (Trinity Group)
IT solutions for business excellence
Editor's Notes
Steve
Head up IW solutions-SharePoint/Office/365/-advocate of social tech-passionate about helping IW’s work smarter@TESL for 7+ yearsIntranet / Extranet / WebInside AND Outside the firewall
2
To recap on James/ nicky(plus whoever) …Cloud & Consumerisation are big broad topicsPaaS / IaaS / SaaS – Public / Private / HyridPresent you with opportunities and challengesPrev sessions focussed on the tech-I’m focussed on the softer side
CloudRapid deployment = some services literally minutes awayElasticityShift to OpEx (not always a good thing?)RAS story - as per demoMS story on Hybrid (365/Azure) = extension of on-prem365 – MS PublicUSL modelEA option
5It’s an option…There are challenges…
ConsumerisationBYOD is what a lot of people think this is…Actually encompasses:-rapid deployment and agility of cloud-anywhere access-social technologies-identityBut. It’s mainly:-mindset and expectation shift-fast / easy / targetted tooling -”there’s an app for that”HTML5 – cut-the-rope.ie
Shift is towards consumer leading the market of ITThe customers (users) are leading IT – they know about cars – horses are old hatNo longer basing thinking on the “as is”[DO NOT SAY “outside the box”]Challenging the Status Quo Used to say “cultural shift” – when users needed to be brought to the tech… less so now..Tech inside the firewall oftens lacks the agility / flexibility / accessCultural shift – gen X/Y/Millenials – digital natives
9 MAXInformation Worker 1.0I use email and voice to communicate I joined LinkedIn but seldom login or update itReally likes his aging Blackberry! (but doesn’t use it all that much)Works 9 – 5 mostly, and mostly in the officeIn 60 seconds:-168 million emails
I carry 1+ smart phones and other devicesI am LinkedIn and wired for FB & TwitterNetwork value is … Matcalfes law (proportional to the square of the users connected)Works anywhere, anytime, In 60 seconds:-over 13k iphone apps installed-11 million IM (MSN etc)-over 2000 4square check-ins-almost 100K tweetsSame 60:-232 PC/Devices got malware infected-416 web site hack attempts, 12 successful
The org chart for IW 1.0Linear / Hierarchical-these drove behavioursThis may be the way we draw this todayBUT it isn’t true
15IW 2.0 cares not of abstract authorityHe wants to get the job doneThe person at the top / center is whoever they need it to beEveryone is at the center / the top of every org chartHyperlinks/org charts
Cluetrain – published 1999!!READ IT NOW!
IW 2.0 - thinkingOrg chart XTools XGeo-locationPresenceConnections / Networks / ContactsWell NOT so much out of the box………
IW 2.0 - thinking
Senior business users – worst culprits or best ally??Maverick - Does their own thingWhy? IT moves too slowly for himTypically gets things done and gets recognition for itLeads to departmental solutions / informal vendor relationships / myriad of support services / Uncontrolable maverick (and a PITA) or your best and most voiciferous EA?[click]The VML story…
VML story….Disruptive Thinking – TBWA
20Next slides auto-progress!!Where is your data?How is it secured?Encrypted?BCP / SLA for these Maverick solutions?
Where is your data?How is it secured?Encrypted?BCP / SLA for these Maverick solutions?
Where is your data?How is it secured?Encrypted?BCP / SLA for these Maverick solutions?
Where is your data?How is it secured?Encrypted?BCP / SLA for these Maverick solutions?
[DO NOT CLICK]Where is your data?How is it secured?Encrypted?BCP / SLA for these Maverick solutions?One of control???
NO!Governance!
Outside > InFocus on immediate integration of Outside devices and offeringsGuest Networks, VPN Access, Virtualisation and SandboxesMultiple tools = Multiple management interfacesNot on your terms?
Inside > Out? Own it / Drive it Develop a deep understanding of end users, roles and needsMap to technology interaction, data access and device usageEnhance with professional tools with consumer appeal
25DruckerMarketing and InnovationIW 2.0 innovatesMany are pioneers within your org…
Drucker:
[OK, costs, management, etcetc]Identity = probably the biggest challenge facing IT tomorrowMS solution = natural extension of on-premOther vendors not as slickChaos online for IDLM