In this recorded presentation we introduce AWS Support, and explain why it is important for a customer to take advantage of the service. We examine each of the four different support plans available, what they mean for your business, and present some examples to make it easy to understand. For more information, please visit http://aws.amazon.com/premiumsupport/
AWS Summit 2013 | India - AWS Support - Optimizing your Costs and Infrastruct...Amazon Web Services
What is so unique about AWS Support? Get to know how AWS Support — over and above troubleshooting and operations issues — staffed with a team of world class Support engineers helps you optimize your infrastructure, select the right services and lower your costs by leveraging best practices learnt from AWS's aggregated operational history. Also learn about Trusted Advisor which can inspect your AWS environment to find out where opportunities exist to save costs, improve system performance, or close security gaps.
Using AWS Enterprise Support to the Fullest (ENT206) | AWS re:Invent 2013Amazon Web Services
At Adobe, we look at AWS Enterprise Support as our partners for success. With their help, we matured our use of AWS in many ways. This session details how AWS Support gave us insight into our AWS use and what we did to effect improvements. We're also making use of the Trusted Advisor SDK; we detail how we're building on top of that to drive further enhancements.
Supporting & Optimitizing Your AWS Experience IP EXPO 2013Amazon Web Services
In this session you'll learn how to take advantage of unique properties of the cloud and how to ensure you have expert engineering help along the way. We'll tell you about the AWS global support operations and how they can assist you 24x7, show you the fantastic set of checks available in our automated Trusted Advisor tool and give you tips and tricks on how to realise cost aware architectures.
In this session, we will cover how ISV and SI partners have successfully integrated their products with AWS and developed their sales and marketing strategy to transform their businesses. Learn best practices on how ISVs such as Infor have leveraged the global AWS platform and how to build a consulting practice around cloud enablement, the skills that are required, as well as examples of successful programs that have been delivered by AWS partners at F2000 clients and Public Sector accounts.
Delivering Your ISV Solution on AWS: Benefits, Lessons and Best PracticesAmazon Web Services
Are you an ISV selling on-premises software? Do your customers ask for the power of your on-prem product but with the convenience of cloud delivery? What are the considerations and benefits from a licensing and pricing perspective? How can you minimize your technical, time and economic investments? Join AWS Customer and ISV Alfresco and AWS Premier Consulting Partner Cloudnexa while they have an open discussion around the process and benefits of delivering your ISV solution on the AWS Platform.
Hear about their experiences and join in a dialog discussing the process, benefits and challenges of these both emerging and traditional business models. Start-ups or established businesses looking to deliver a product on AWS infrastructure, or a fully managed cloud solution will benefit from the experiences the presenters will share in this session.
AWS Summit London 2014 | Partners & Solutions Track | Best Practices for Part...Amazon Web Services
In this session, we will cover how ISV and SI partners have successfully integrated their products with AWS and developed their sales and marketing strategy to transform their businesses. Learn best practices on how ISVs such as Infor have leveraged the global AWS platform and how to build a consulting practice around cloud enablement, the skills that are required, as well as examples of successful programs that have been delivered by AWS partners at F2000 clients and Public Sector accounts.
AWS Summit 2013 | India - AWS Support - Optimizing your Costs and Infrastruct...Amazon Web Services
What is so unique about AWS Support? Get to know how AWS Support — over and above troubleshooting and operations issues — staffed with a team of world class Support engineers helps you optimize your infrastructure, select the right services and lower your costs by leveraging best practices learnt from AWS's aggregated operational history. Also learn about Trusted Advisor which can inspect your AWS environment to find out where opportunities exist to save costs, improve system performance, or close security gaps.
Using AWS Enterprise Support to the Fullest (ENT206) | AWS re:Invent 2013Amazon Web Services
At Adobe, we look at AWS Enterprise Support as our partners for success. With their help, we matured our use of AWS in many ways. This session details how AWS Support gave us insight into our AWS use and what we did to effect improvements. We're also making use of the Trusted Advisor SDK; we detail how we're building on top of that to drive further enhancements.
Supporting & Optimitizing Your AWS Experience IP EXPO 2013Amazon Web Services
In this session you'll learn how to take advantage of unique properties of the cloud and how to ensure you have expert engineering help along the way. We'll tell you about the AWS global support operations and how they can assist you 24x7, show you the fantastic set of checks available in our automated Trusted Advisor tool and give you tips and tricks on how to realise cost aware architectures.
In this session, we will cover how ISV and SI partners have successfully integrated their products with AWS and developed their sales and marketing strategy to transform their businesses. Learn best practices on how ISVs such as Infor have leveraged the global AWS platform and how to build a consulting practice around cloud enablement, the skills that are required, as well as examples of successful programs that have been delivered by AWS partners at F2000 clients and Public Sector accounts.
Delivering Your ISV Solution on AWS: Benefits, Lessons and Best PracticesAmazon Web Services
Are you an ISV selling on-premises software? Do your customers ask for the power of your on-prem product but with the convenience of cloud delivery? What are the considerations and benefits from a licensing and pricing perspective? How can you minimize your technical, time and economic investments? Join AWS Customer and ISV Alfresco and AWS Premier Consulting Partner Cloudnexa while they have an open discussion around the process and benefits of delivering your ISV solution on the AWS Platform.
Hear about their experiences and join in a dialog discussing the process, benefits and challenges of these both emerging and traditional business models. Start-ups or established businesses looking to deliver a product on AWS infrastructure, or a fully managed cloud solution will benefit from the experiences the presenters will share in this session.
AWS Summit London 2014 | Partners & Solutions Track | Best Practices for Part...Amazon Web Services
In this session, we will cover how ISV and SI partners have successfully integrated their products with AWS and developed their sales and marketing strategy to transform their businesses. Learn best practices on how ISVs such as Infor have leveraged the global AWS platform and how to build a consulting practice around cloud enablement, the skills that are required, as well as examples of successful programs that have been delivered by AWS partners at F2000 clients and Public Sector accounts.
In this session we walk through how the AWS Partner Network (APN) helps build your AWS business and serve your customers. We will highlight the various programs and marketing tools you can use to acquire and retain new AWS customers. We will also provide you detailed insight into our Training and Certification offerings available to partners.
This session will cover how operating on the AWS cloud helps you manage risk and remain competitive in an ever changing landscape. We will review how to manage confidentiality, integrity, compliance and availability on AWS.
Speaker: David Kaplan, Security Specialist, Amazon Web Services
Keep Cloud Transformation on Track: Nine Best Practices to Avoid or Break Thr...Amazon Web Services
Intended for customers who have (or will have) thousands of instances on AWS, this session is about reducing the complexity of managing costs for these large fleets so they run efficiently. Attendees will learn about common roadblocks that prevent large customers from cost optimizing, tools they can use to efficiently remove those roadblocks, and techniques to monitor their rate of cost optimization. The session will include a case study that will talk in detail about the millions of dollars saved using these techniques. Customers will learn about a range of templates they can use to quickly implement these techniques, and also partners who can help them implement these templates.
IDC Analysts predict that the market for public cloud consulting services will grow 10x faster than overall IT professional services. This session will cover how AWS consulting partners have built successful AWS practices by investing in sales, delivery, training, and building AWS specific methodologies. We will cover best practices in each functional area, and provide a 6-12 month roadmap for building your AWS practice.
Customers often have financial motivations for moving to a more efficient, scalable, and cost effective model that AWS provides. In this session, we will help CFOs and senior finance executives gain a better understanding for how moving to the cloud impacts business value and supports strategic objectives. From enabling customers to exceed revenue and EBITDA targets, to tackling the challenge of digital transformation, you will hear how other customers have realized the value of moving to the cloud and best practices to make your cloud migration successful. Speaker: Thomas Blood, Enterprise Evangelist, AWS
It goes without saying that we value each and every partner that we work with here at Amazon Web Services. For that reason, we want to share with you how to become a registered partner on the AWS Partner Network (APN). The APN is a network of thousands of APN Partners globally who are dedicated to taking cloud computing to the next level. The goal of the APN is to enable APN Partners to successfully build their business on AWS, by providing valuable technical, business, marketing, and go-to-market (GTM) support. And we want to walk you through how to get there! We strive to provide APN Partners with the tools and support that they need to successfully work with AWS. Learn how to partner with AWS and take your business to the next level!
In this presentation you will learn:
1. How to Partner with AWS and be successful
2. Re: cap from re: Invent (new announcements across segment) 3. Learn about AWS Partner Wins
4. How to sign up to become an AWS partner
The Well-Architected workshop is a free, advanced-level workshop that describes the benefits of the AWS Well-Architected Framework. This enables customers to review and improve their cloud architectures and better understand the business impact of their design decisions. It addresses general design principles, best practices, and guidance in five pillars of the Well-Architected Framework. We recommend that attendees of this course have the following pre-requisites: Strong working knowledge of AWS core services and features, as well as previous architectural experience.
In this webinar, we cover how ISVs, VARs, and SIs can become AWS partners and take advantage of AWS global programs and tools that can help partners grow and manage their business. Learn how partners have leveraged global AWS programs and the AWS Marketplace to quickly cloud-enable their software and make it available for customers worldwide to purchase and run on AWS.
You can watch a recording of this webinar on YouTube here: http://youtu.be/A5PGFj8GqoY
In this session, we provide an overview of the Amazon Partner Network (APN) and programs available to partners who want to accelerate their business with government, education, and nonprofit customers. This overview includes an outline of our reseller program and the new opportunities for partners to differentiate themselves by using APN competencies, and also resources available to help partners drive and deliver more business.
APN & AWS Marketplace Overview: How to Build Your Business with AWS Amazon Web Services
In this session, we will cover how ISV, VAR’s, and SI can become AWS partners and take advantage of AWS global programs and tools that can help partners grow and manage their business . Learn how partners have leveraged global AWS programs and the AWS Marketplace to quickly Cloud-enable their software and make it available for customers worldwide to purchase and run on AWS.
AWS Technical Due Diligence Workshop Session TwoTom Laszewski
First session in the one day Technical Due Diligence workshop. Overview the of AWS offerings, mechanisms, tools, and services that can be leveraged during a TDD. Review the AWS playbooks and runbooks.
This session provides a framework that can be used to build a Cloud Strategy tailor-made for your organization. The framework helps organisations consider changes from the perspective of their Business, People, Governance, Security, Platform and Operations. By taking a multi-faceted approach in the development of a Cloud Strategy, organisations can de-risk their cloud adoption program, avoid a stall, and position themselves to take advantage of the benefits of cloud that stretch beyond mere cost savings.
Accelerating Innovation , Increasing Governance & Reducing Cost using Cloud-...Amazon Web Services
The cloud has accelerated the pace of technology innovation. But what about software procurement and service management? In this session, we will explore how software procurement is changing in the cloud and how leading-edge customers are taking advantage of AWS Marketplace to optimise cloud software procurement. We will also discuss how AWS Marketplace is making it easier to discover, procure, and deploy software as well as how AWS Service Catalog makes it easier to manage your software portfolio. Speaker: David McCann, Global VP of AWS Marketplace, AWS
In this session we walk through how the AWS Partner Network (APN) helps build your AWS business and serve your customers. We will highlight the various programs and marketing tools you can use to acquire and retain new AWS customers. We will also provide you detailed insight into our Training and Certification offerings available to partners.
This session will cover how operating on the AWS cloud helps you manage risk and remain competitive in an ever changing landscape. We will review how to manage confidentiality, integrity, compliance and availability on AWS.
Speaker: David Kaplan, Security Specialist, Amazon Web Services
Keep Cloud Transformation on Track: Nine Best Practices to Avoid or Break Thr...Amazon Web Services
Intended for customers who have (or will have) thousands of instances on AWS, this session is about reducing the complexity of managing costs for these large fleets so they run efficiently. Attendees will learn about common roadblocks that prevent large customers from cost optimizing, tools they can use to efficiently remove those roadblocks, and techniques to monitor their rate of cost optimization. The session will include a case study that will talk in detail about the millions of dollars saved using these techniques. Customers will learn about a range of templates they can use to quickly implement these techniques, and also partners who can help them implement these templates.
IDC Analysts predict that the market for public cloud consulting services will grow 10x faster than overall IT professional services. This session will cover how AWS consulting partners have built successful AWS practices by investing in sales, delivery, training, and building AWS specific methodologies. We will cover best practices in each functional area, and provide a 6-12 month roadmap for building your AWS practice.
Customers often have financial motivations for moving to a more efficient, scalable, and cost effective model that AWS provides. In this session, we will help CFOs and senior finance executives gain a better understanding for how moving to the cloud impacts business value and supports strategic objectives. From enabling customers to exceed revenue and EBITDA targets, to tackling the challenge of digital transformation, you will hear how other customers have realized the value of moving to the cloud and best practices to make your cloud migration successful. Speaker: Thomas Blood, Enterprise Evangelist, AWS
It goes without saying that we value each and every partner that we work with here at Amazon Web Services. For that reason, we want to share with you how to become a registered partner on the AWS Partner Network (APN). The APN is a network of thousands of APN Partners globally who are dedicated to taking cloud computing to the next level. The goal of the APN is to enable APN Partners to successfully build their business on AWS, by providing valuable technical, business, marketing, and go-to-market (GTM) support. And we want to walk you through how to get there! We strive to provide APN Partners with the tools and support that they need to successfully work with AWS. Learn how to partner with AWS and take your business to the next level!
In this presentation you will learn:
1. How to Partner with AWS and be successful
2. Re: cap from re: Invent (new announcements across segment) 3. Learn about AWS Partner Wins
4. How to sign up to become an AWS partner
The Well-Architected workshop is a free, advanced-level workshop that describes the benefits of the AWS Well-Architected Framework. This enables customers to review and improve their cloud architectures and better understand the business impact of their design decisions. It addresses general design principles, best practices, and guidance in five pillars of the Well-Architected Framework. We recommend that attendees of this course have the following pre-requisites: Strong working knowledge of AWS core services and features, as well as previous architectural experience.
In this webinar, we cover how ISVs, VARs, and SIs can become AWS partners and take advantage of AWS global programs and tools that can help partners grow and manage their business. Learn how partners have leveraged global AWS programs and the AWS Marketplace to quickly cloud-enable their software and make it available for customers worldwide to purchase and run on AWS.
You can watch a recording of this webinar on YouTube here: http://youtu.be/A5PGFj8GqoY
In this session, we provide an overview of the Amazon Partner Network (APN) and programs available to partners who want to accelerate their business with government, education, and nonprofit customers. This overview includes an outline of our reseller program and the new opportunities for partners to differentiate themselves by using APN competencies, and also resources available to help partners drive and deliver more business.
APN & AWS Marketplace Overview: How to Build Your Business with AWS Amazon Web Services
In this session, we will cover how ISV, VAR’s, and SI can become AWS partners and take advantage of AWS global programs and tools that can help partners grow and manage their business . Learn how partners have leveraged global AWS programs and the AWS Marketplace to quickly Cloud-enable their software and make it available for customers worldwide to purchase and run on AWS.
AWS Technical Due Diligence Workshop Session TwoTom Laszewski
First session in the one day Technical Due Diligence workshop. Overview the of AWS offerings, mechanisms, tools, and services that can be leveraged during a TDD. Review the AWS playbooks and runbooks.
This session provides a framework that can be used to build a Cloud Strategy tailor-made for your organization. The framework helps organisations consider changes from the perspective of their Business, People, Governance, Security, Platform and Operations. By taking a multi-faceted approach in the development of a Cloud Strategy, organisations can de-risk their cloud adoption program, avoid a stall, and position themselves to take advantage of the benefits of cloud that stretch beyond mere cost savings.
Accelerating Innovation , Increasing Governance & Reducing Cost using Cloud-...Amazon Web Services
The cloud has accelerated the pace of technology innovation. But what about software procurement and service management? In this session, we will explore how software procurement is changing in the cloud and how leading-edge customers are taking advantage of AWS Marketplace to optimise cloud software procurement. We will also discuss how AWS Marketplace is making it easier to discover, procure, and deploy software as well as how AWS Service Catalog makes it easier to manage your software portfolio. Speaker: David McCann, Global VP of AWS Marketplace, AWS
Do you want to benefit from a great value mobile network without the hassle of annoying call centres and get paid to help other members within the network? Follow the link in this presentation to order your giffgaff sim with FREE £5 credit already on it!
This is the first ever "silent" ignite, titled "silence".
An ignite talk is 5 minutes, 20 slides, 15 seconds per slide.
In this case the author, Simone Brunozzi, created a silent ignite that doesn't require a speaker.
Startup Research (Founder Institute, San Francisco, March 8th, 2011)Simone Brunozzi
This is the presentation I gave at the March 8th, 2011 session of the Founder Institute in San Francisco, a startup incubator.
The topic is: Startup Research.
What market are you pursuing? Is the target market big enough? Is it growing or shrinking? What are the other characteristics of your market, and why do you care? How do you find data on your market? How do you define your competitors? What are inexpensive tactics to do custom market research, such as surveys? How can you determine if you can win in your target market, and when do you decide to walk away?
Moving Workloads into AWS GovCloud (US) - AWS Symposium 2014 - Washington D.C. Amazon Web Services
In a 2012 IDC study, researchers found that customers who migrated to AWS broke even in just seven months and experienced a 626% five-year return on investment. Furthermore, public sector customers’ typical migration needs make this even easier, faster, and more cost effective. Learn how to identify the best workloads to move, the logistics of this transition (“lift-and-shift” or a phased approach), and the benefits your organization will experience from day one.
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services. All AWS Support tiers offer customers of AWS Infrastructure Services an unlimited number of support cases with pay-by-the-month pricing and no long-term contracts. The four tiers provide developers and businesses the flexibility to choose the support tiers that meet their specific needs. Join the AWS Support team to learn more about the different service-level offerings available for start-ups.
Leveraging Cloud Transformation to Build a DevOps Culture | AWS Public Sector...Amazon Web Services
Many leaders have heard the terms "DevOps" or "DevSecOps", but may not be sure how to get there from a traditional development and operations culture. In this session we'll explore approaches to move from a siloed environment, possibly using waterfall processes and monolithic architectures to a collaborative agile environment with modern software architectures.
Vincent Boom (Shoulders of Giants): How To Use Your Community To Transform Yo...FeverBee Limited
Vincent Boon, the brains behind GiffGaff's incredibly successful community, explains how you can use your community to transform your business. In this talk, Vincent shares real examples and data from many of the world's largest online communities.
giffgaff's Emma Jenkins' presentation from The Future of Branded Content, by ...Fire Circus
giffgaff's Emma Jenkins' presentation from The Future of Branded Content, brought to you by Fire Circus - conferences and events that fuel your innovation
Customers who run SAP on AWS have lowered costs, improved performance, resilience, security, and agility. Application modernization can start with SAP at the core – but it can also start with machine learning, internet of things, big data and analytics. In this session, AWS is presenting and demonstrating use cases for modernizing IT systems that incorporates SAP. Customer Larsen & Toubro Infotech (LTI) shares their innovation agenda and journey to the cloud with AWS.
Harpreet Singh, SAP Solution Architect, Amazon Web Services
Become aws certified and get amazing job opportunitiesJanBask Training
Amazon Web Services (AWS) certifications can open the doors to several most astounding paying jobs. Here is a list of a few jobs that you can get with an AWS Certification.
AWS is an internet-based computing service in which large groups of remote servers are networked to allow centralized data storage, and online access to computer services or resources.
AWS DevOps: Introduction to DevOps on AWSDatacademy.ai
Technology has evolved over time. And with technology, the ways and needs to handle technology have also evolved. The last two decades have seen a great shift in computation and also software development life cycles. We have seen a huge demand for AWS certification. let’s focus on one such approach known as DevOps and AWS DevOps in particular.
Visit by :-https://www.datacademy.ai/aws-devops-introduction-to-devops-on-aws-introdu/
Moving your SAP Environment to the Cloud REAN Cloud
REAN Cloud, Amazon Web Services and TriCore Solutions jointly hosted the webinar to discuss the key benefits of moving your SAP environment to the Cloud.
( AWS certified DevOps Engineer Training - https://www.edureka.co/aws-certified-devops-training )
This Edureka Session on ‘AWS Certified DevOps Engineer’ will introduce you to the nitty-gritty of AWS and DevOps and tell you why is this worth the effort. Following is the list of content covered in this session:
1. What Is AWS?
2. What Is DevOps?
3. Why AWS DevOps?
4. AWS Certified DevOps Engineer
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Private Equity Value Creation Carve Outs, Divestitures and mergersTom Laszewski
Who to utilize AWS 'cloud in a box' offerings (AWS Quick Starts and solutions) to rapid deploy and configure an AWS foundational solution. The session covers landing zones, security, database, identity and access management, remote workers, and cloud operations.
Best Practices for Migrating your Microsoft Workloads to AWSAmazon Web Services
In this session you will learn best practices for customers migrating Microsoft workloads to AWS. We will discuss Active Directory, Sharepoint & application migrations running on the windows server, and the impending End of Support of 2008 r2 and how AWS can help. Additionally, you will learn how AWS can help reduce costs by reusing licensing, incorporating Amazon Relational Database Service (RDS), Amazon FSx, AWS License Manager, and AWS Systems Manager to help you manage those workloads. We will also demo a server migration using AWS Server Migration Service (SMS).
Join this foundational session to understand the core concepts of “Cloud Computing” and different attributes such as reliability, fault tolerance, elasticity, scalability and pay-as-you-go pricing. Whether you are a startup who wants to accelerate growth without a big upfront investment in cash or time for technology or an Enterprise looking for IT innovation, agility and resiliency while reducing costs, the AWS Cloud provides a complete set of infrastructure services at zero upfront costs which are available with a few clicks and within minutes. Join this webinar to learn more about the benefits of Cloud Computing.
CodeBuild CodePipeline CodeDeploy CodeCommit in AWS | EdurekaEdureka!
YouTube: https://youtu.be/h0p4dxuwv1s
** AWS Certification Training: https://www.edureka.co/aws-certified-devops-training **
This Edureka "CodeBuild CodePipeline CodeDeploy CodeCommit in AWS” PPT will give you a thorough and insightful overview of all the concepts related to CI/CD services in AWS.
Following are the offerings of this PPT:
What Is AWS And DevOps?
What Is CI/CD?
What Is CodePipeline?
CodeBuild CodeDeploy & CodeCommit
CI/CD on AWS
Check out our Playlists: https://goo.gl/Xpx77b
Blog Series: https://goo.gl/8S5WFJ
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If you're interested in pursuing a career in cloud computing, Amazon Web Services (AWS) is a great place to start. AWS is the most popular cloud platform on the market, and offers a wide range of services and features that can help businesses of all sizes to optimize their operations and scale quickly
Scale - Best Practices for Migrating your Microsoft Workloads to AWSAmazon Web Services
In this session, learn best practices for customers migrating Microsoft workloads to AWS. Explore Active Directory, Sharepoint, and application migrations running on the windows server, in addition to the impending End of Support of 2008 r2 and how AWS can help. Discover how AWS can help reduce costs by reusing licensing, incorporating Amazon Relational Database Service (RDS), Amazon FSx, AWS License Manager, and AWS Systems Manager to help you manage those workloads.
AWS Introduction & History - AWSome Day Philadelphia 2019Amazon Web Services
Part 1 of 3.
This free, one-day training will provide a step-by-step introduction to the core AWS services for compute, storage, database, and networking.
AWS technical experts will explain key features and use cases, share best practices, walk through technical demos, and be available to answer your questions one-on-one.
Who should attend?
AWSome Day is ideal for IT managers, system engineers, system administrators, and architects who are eager to learn more about cloud computing and how to get started on the AWS Cloud.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Welocme to ViralQR, your best QR code generator.ViralQR
Welcome to ViralQR, your best QR code generator available on the market!
At ViralQR, we design static and dynamic QR codes. Our mission is to make business operations easier and customer engagement more powerful through the use of QR technology. Be it a small-scale business or a huge enterprise, our easy-to-use platform provides multiple choices that can be tailored according to your company's branding and marketing strategies.
Our Vision
We are here to make the process of creating QR codes easy and smooth, thus enhancing customer interaction and making business more fluid. We very strongly believe in the ability of QR codes to change the world for businesses in their interaction with customers and are set on making that technology accessible and usable far and wide.
Our Achievements
Ever since its inception, we have successfully served many clients by offering QR codes in their marketing, service delivery, and collection of feedback across various industries. Our platform has been recognized for its ease of use and amazing features, which helped a business to make QR codes.
Our Services
At ViralQR, here is a comprehensive suite of services that caters to your very needs:
Static QR Codes: Create free static QR codes. These QR codes are able to store significant information such as URLs, vCards, plain text, emails and SMS, Wi-Fi credentials, and Bitcoin addresses.
Dynamic QR codes: These also have all the advanced features but are subscription-based. They can directly link to PDF files, images, micro-landing pages, social accounts, review forms, business pages, and applications. In addition, they can be branded with CTAs, frames, patterns, colors, and logos to enhance your branding.
Pricing and Packages
Additionally, there is a 14-day free offer to ViralQR, which is an exceptional opportunity for new users to take a feel of this platform. One can easily subscribe from there and experience the full dynamic of using QR codes. The subscription plans are not only meant for business; they are priced very flexibly so that literally every business could afford to benefit from our service.
Why choose us?
ViralQR will provide services for marketing, advertising, catering, retail, and the like. The QR codes can be posted on fliers, packaging, merchandise, and banners, as well as to substitute for cash and cards in a restaurant or coffee shop. With QR codes integrated into your business, improve customer engagement and streamline operations.
Comprehensive Analytics
Subscribers of ViralQR receive detailed analytics and tracking tools in light of having a view of the core values of QR code performance. Our analytics dashboard shows aggregate views and unique views, as well as detailed information about each impression, including time, device, browser, and estimated location by city and country.
So, thank you for choosing ViralQR; we have an offer of nothing but the best in terms of QR code services to meet business diversity!
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
Building better applications for business users with SAP Fiori.
• What is SAP Fiori and why it matters to you
• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
4. What is this about?
Cloud
Computing!
Do you use
Amazon Web
Services?
2
5. What is this about?
Cloud
Computing!
Do you use
Amazon Web
Good! It’s
Services?
time you learn
about AWS
Support!
2
6. What is this about?
Cloud
Computing!
Do you use
Amazon Web
Good! It’s
Services?
time you learn
about AWS
Support!
Let me give you
an example.
2
7. An example
An Amazon Web Services customer, via email :
Hello,
I'm trying to confirm both my apache service and my nagios
service are scheduled to start on reboot. I 'chkconfig' and I
see my nagios service, but I don't see httpd. I'm new to
Fedora 16, so any advice would help.
Thanks.
John F.
John F.
needs help
3
8. The AWS Support comes to help (1)
Hello,
Thank you for contacting the AWS Support.
We see you have one EC2 instance with ID i-356xxxxx based
on a Fedora 17 AMI. This AMI does not come with Apache.
Also, Fedora 17 now uses the systemd service to manage
running services, instead of chkconfig.
You will need to install & configure apache, then enable it to
run as a service through the systemd management service.
4
9. The AWS Support comes to help (2)
To install apache, run the command 'sudo yum install httpd'
Once apache is installed, start the service with 'systemctl
start httpd.service'.
To check the status of the apache daemon us 'systemctl
status httpd.service'.
To start apache at boot run the command 'systemctl enable
httpd.service'.
5
10. The AWS Support comes to help (3)
More info about Fedora's systemd service management can
be found here:
http://fedoraproject.org/wiki/Systemd
http://bit.ly/12eF7Ba
If you have further issues with your EC2 instance, please let
us know.
Best regards,
Troy E.
Amazon Web Services
6
11. Did AWS Support solve the problem?
Yes!
• Found the problem
• Provided the solution
• “Teach a man how to fish” method
• Nice and friendly approach
7
12. What is the AWS Support?
One-on-one, fast response
support channel Always available
Experienced
support engineers Four Different plans
y
x
8
15. Do you need AWS Support?
Yes, it makes a lot of sense.
• Do you want to hire people instead?
• Would they know AWS well?
• Having your own Support would cost more.
• Extra value, e.g. Trusted Advisor.
11
16. How do I interact with AWS?
Sales AWS
Reps Support
System
Solutions
Integrators
Architects
& ISVs
Professional
Services
12
17. How do I interact with AWS?
Sales AWS
+
Reps +
Support
System
Solutions AWS customer or
+ Integrators
+
Architects prospect & ISVs
Professional
+ +
Services
12
18. How do I interact with AWS?
Sales AWS
+
Reps +
Support
Primary business
point of contact, System
Solutions
+ account relationship Integrators
+
Architects
and orchestration with & ISVs
other AWS teams.
Professional
+ +
Services
13
19. How do I interact with AWS?
Sales AWS
+
Reps +
Support
Technical strategy
and design. System
Solutions They understand the use
+ Integrators
+
Architects cases, architectures, and & ISVs
decision making within
the account.
Professional
+ +
Services
14
20. How do I interact with AWS?
Sales AWS
+
Reps +
Support
Engaged on a
project basis;
implementation System
Solutions
+ assistance on AWS Integrators
+
Architects
(portfolio assessment, & ISVs
project assistance,
skills transfer,
etc.)
Professional
+ +
Services
15
21. How do I interact with AWS?
Sales AWS
+
Reps +
Support
The account team will
System
Solutions bring in System
+ Integrators
+
Architects Integrators and/or ISVs as
& ISVs
the customer requires.
Professional
+ +
Services
16
22. How do I interact with AWS?
Sales AWS
+
Reps +
Support
Responsive and
proactive, it provides
world-class technical System
Solutions
+ support. Integrators
+
Architects
When contracted: & ISVs
Technical Account
Manager (TAM)
Professional
+ +
Services
17
28. When can I use AWS Support?
AWS
+ +
Support
+ +
+ +
21
29. When can I use AWS Support?
AWS
+ +
Support
Reactive
troubleshooting
Help to get started
with AWS
Recommendations + +
on security, costs, and
availability Discuss architecture
and best practices
Configuration help
Integrate the 150+ for a growing list of
annual AWS feature
+ + 3rd party software
releases
21
30. Regions (8) GovCloud Regions (1)
The global AWS Infrastructure
http://aws.amazon.com/about-aws/globalinfrastructure
22 (as of Jan 10th, 2013)
31. Availability Zones (23)
The global AWS Infrastructure
http://aws.amazon.com/about-aws/globalinfrastructure
23 (as of Jan 10th, 2013)
32. Sea>le South
Bend New
York
(3) London
(2) Amsterdam
(2)
Newark Dublin Stockholm
Palo
Alto
Tokyo
(2)
San
Jose
Paris
(2) Frankfurt
(2)
Ashburn
(2) Milan
Los
Angeles
(2) Jacksonville Madrid Osaka
Dallas
(2) Hong
Kong
(2)
St.Louis
Miami Singapore
(2) Sydney
Sao
Paulo
Edge Locations (39)
The global AWS Infrastructure
http://aws.amazon.com/about-aws/globalinfrastructure
24 (as of Jan 10th, 2013)
33. Customer Service & Technical Support
Remote TAMs (Technical Account Manager)
AWS Support
25 (as of Jan 10th, 2013)
34. Innovation in AWS Support (year 2012)
• 24/7/365 Customer Service with phone access
• Expanded scope with Third party software support
• Trusted Advisor
• Chat support
• WebEx case handling
• Skill based routing (improved issue depth)
• World class support talent
• Worldwide presence (Support centers and remote TAMs)
26
35. Excellence in AWS Support
AWS Support EDR
AWS CS EDR
2
11
1
2
12
1
1
12
12
1
2
-1
2
12
2
-1
-1
1
-1
-1
-1
1
-
-1
p-
b-
ar
g-
n-
p-
n-
ov
g
ec
ay
ct
r
l
Au
Se
Ap
Au
Fe
Ju
M
Ja
Se
Ju
O
D
N
M
Note: quality is measured by defects, so the lower, the better
27
36. AWS Support plans
Basic Developer Business Enterprise
Free 49 $ / month (Min: 100 $) (Min: 15,000 $)
% of your AWS % of your AWS
monthly bill: monthly bill:
10%: 0-10k 10%: 0-150k
7%: 10k-80k 7%: 150k-500k
5%: 80k-250k 5%: 500k-1M
3%: 250k+ 3%: 1M+
28
37. AWS Support plans
Basic Developer Business Enterprise
Free 49 $ / month (Min: 100 $) (Min: 15,000 $)
% of your AWS % of your AWS
monthly bill: monthly bill:
10%: 0-10k 10%: 0-150k
For $85,000 in monthly usage fees, 7%: 10k-80k 7%: 150k-500k
Business support would be:
5%: 80k-250k 5%: 500k-1M
$10,000 x 10% = $1,000 +
3%: 250k+ 3%: 1M+
$70,000 x 7% = $4,900 +
$5,000 x 5% = $250
TOTAL = $6,150
29
38. AWS Support plans
Basic Developer Business Enterprise
Free 49 $ / month (Min: 100 $) (Min: 15,000 $)
% of your AWS % of your AWS
monthly bill: monthly bill:
10%: 0-10k 10%: 0-150k
7%: 10k-80k 7%: 150k-500k
5%: 80k-250k 5%: 500k-1M
3%: 250k+ 3%: 1M+
30
39. AWS Support plans
Basic Developer Business Enterprise
Free 49 $ / month (Min: 100 $) (Min: 15,000 $)
% of your AWS % of your AWS
monthly bill: monthly bill:
10%: 0-10k 10%: 0-150k
7%: 10k-80k 7%: 150k-500k
For $1.2M in monthly usage fees,
5%: 80k-250k
Enterprise support would be: 5%: 500k-1M
3%: 250k+
$150,000 x 10% = $15,000 + 3%: 1M+
$350,000 x 7% = $24,500 +
$500,000 x 5% = $25,000 +
$ 200,000 x 3% = $6,000
TOTAL = $70,500
30
40. What do you get? (1)
Basic Developer Business Enterprise
Customer Service 24/7/365
Support forums
Documentation, guides
Access to Technical support
Named contacts
Response time
Architecture support
Best practice guidance
Client side diagnostic tools
31
41. What do you get? (1)
Basic Developer Business Enterprise
Customer Service 24/7/365 YES YES YES YES
Support forums YES YES YES YES
Documentation, guides YES YES YES YES
Access to Technical support health checks E P/C/E/W P/C/E/W/TAM
Named contacts - 1 5 Unlimited
Response time - 12 hours 1 hour 15 minutes
Architecture support - Building blocks Guidance App Architecture
Best practice guidance - YES YES YES
Client side diagnostic tools - YES YES YES
32
42. What do you get? (1)
Basic Developer Business Enterprise
Customer Service 24/7/365 YES YES YES YES
Support forums YES YES YES YES
Documentation, guides YES YES YES YES
Access to Technical support health checks E P/C/E/W P/C/E/W/TAM
Named contacts - 1 5 Unlimited
Response time - 12 hours 1 hour 15 minutes
Architecture support - Building blocks Guidance App Architecture
Best practice guidance - YES YES YES
Client side diagnostic tools - YES YES YES
33
43. What do you get? (1)
Basic Developer Business Enterprise
Customer Service 24/7/365 YES YES YES YES
Support forums YES YES YES YES
Documentation, guides YES YES YES YES
Access to Technical support health checks E P/C/E/W P/C/E/W/TAM
Add names to your company's account so
Named contacts - 1 5 Unlimited
that more people can contact us... instead of
Response time - asking their questions through 15 minutes
12 hours 1 hour you.
Architecture support - Building blocks Guidance App Architecture
Best practice guidance - YES YES YES
Client side diagnostic tools - YES YES YES
33
44. What do you get? (1)
Basic Developer Business Enterprise
Customer Service 24/7/365 YES YES YES YES
Support forums YES YES YES YES
Documentation, guides YES YES YES YES
Access to Technical support health checks E P/C/E/W P/C/E/W/TAM
Named contacts - 1 5 Unlimited
Response time - 12 hours 1 hour 15 minutes
Architecture support - Building blocks Guidance App Architecture
Best practice guidance - YES YES YES
Client side diagnostic tools - YES YES YES
34
45. What do you get? (1)
Basic Developer Business Enterprise
Customer Service 24/7/365 YES YES YES YES
Support forums YES YES YES YES
Documentation, guides YES YES YES YES
Access to Technical support health checks E P/C/E/W P/C/E/W/TAM
Named contacts - 1 5 Unlimited
Response time - 12 hours 1 hour 15 minutes
Architecture support - Building blocks Guidance App Architecture
Best practice guidance - YES YES YES
Client side diagnostic tools - YES YES YES
35
46. What do you get? (1)
Basic Developer Business Enterprise
Customer Service 24/7/365 YES YES YES YES
Support forums YESBuilding Blocks: guidance on using all AWS
YES YES YES
Documentation, guides services: best practices, architectural advice.
YES YES YES YES
Access to Technical support health checks E P/C/E/W P/C/E/W/TAM
Use Case Guidance: how to best support your specific
Named contacts - 1 5 Unlimited
use cases (optimizing, configuring, etc.)
Response time - 12 hours 1 hour 15 minutes
Architecture support Application Building blocks Consultative partnership
- Architecture: Guidance App Architecture
Best practice guidance -supporting specific use cases and applications
YES YES YES
(Design reviews, architectural guidance, etc.).
Client side diagnostic tools - YES YES YES
35
47. What do you get? (1)
Basic Developer Business Enterprise
Customer Service 24/7/365 YES YES YES YES
Support forums YES YES YES YES
Documentation, guides YES YES YES YES
Access to Technical support health checks E P/C/E/W P/C/E/W/TAM
Named contacts - 1 5 Unlimited
Response time - 12 hours 1 hour 15 minutes
Architecture support - Building blocks Guidance App Architecture*
Best practice guidance - YES YES YES
Client side diagnostic tools - YES YES YES
36
48. What do you get? (1)
Basic Developer Business Enterprise
Enterprise-level support
includes a dedicated
Customer Service 24/7/365 YES YES YES
Technical Account
YES
Support forums YES YES Manager (TAM), and
YES YES
Documentation, guides YES YES access to an AWS
YES YES
Solutions P/C/E/W
Architect.
Access to Technical support health checks E P/C/E/W/TAM
Named contacts - 1 5 Unlimited
Response time - 12 hours 1 hour 15 minutes
Architecture support - Building blocks Guidance App Architecture*
Best practice guidance - YES YES YES
Client side diagnostic tools - YES YES YES
36
51. What do you get? (2)
Business Enterprise
Identity Access Management (IAM) YES YES
Direct routing to Senior Support Engineers YES YES
Third party Software Support (beta) YES YES
AWS Trusted Advisor (beta) YES YES
Infrastructure Event Management contact us YES
Direct Access to TAM (Technical Account Manager) - YES
White-Glove Case Routing - YES
Management Business Reviews - YES
38
52. What do you get? (2)
Business Enterprise
Identity Access Management (IAM) YES YES
Direct routing to Senior Support Engineers YES YES
Third party Software Support (beta) YES YES
AWS Trusted Advisor (beta) YES YES
Infrastructure Event Management contact us YES
Direct Access to TAM (Technical Account Manager) - YES
White-Glove Case Routing - YES
Management Business Reviews - YES
39
53. What do you get? (2)
Business Enterprise
Identity Access Management (IAM) YES YES
Direct routing to Senior Support Engineers
Amazon Linux, Ubuntu, Red Hat Enterprise
YES YES
Third party Software Support (beta) Linux, SUSE Linux, andYESMicrosoft Windows
YES
AWS Trusted Advisor (beta) 2003 & 2008 R2.
YES YES
Application stack components including Apache
Infrastructure Event Management contact us YES
and IIS web servers.
Direct Access to TAM (Technical Account The Amazon SDKs, Sendmail, Postfix,YES
Manager) - FTP,
White-Glove Case Routing databases (MySQL, SQL Server), disk
- YES
Management Business Reviews management tools (LVM, RAID), and YES
- VPN
Solutions (OpenVPN, RRAS)
39
54. What do you get? (2)
Business Enterprise
Identity Access Management (IAM) YES YES
Direct routing to Senior Support Engineers YES YES
Third party Software Support (beta) YES YES
AWS Trusted Advisor (beta) YES YES
Infrastructure Event Management contact us YES
Direct Access to TAM (Technical Account Manager) - YES
White-Glove Case Routing - YES
Management Business Reviews - YES
40
55. What do you get? (2)
Business Enterprise
Identity Access Management (IAM) YES YES
Direct routing to Senior Support Engineers YES YES
Third party Software Support (beta) The AWS Trusted Advisor program monitors
YES YES
AWS infrastructure services, identifies
AWS Trusted Advisor (beta) YES YES
customer configurations, compares them to
Infrastructure Event Management contact us YES
known best practices, and then notifies
Direct Access to TAM (Technical Account Manager)where opportunities may exist to
customers - YES
White-Glove Case Routing save money, improve system performance, or
- YES
close security gaps.
Management Business Reviews - YES
40
56. What do you get? (2)
Business Enterprise
Identity Access Management (IAM) YES YES
Direct routing to Senior Support Engineers YES YES
Third party Software Support (beta) YES YES
AWS Trusted Advisor (beta) YES YES
Infrastructure Event Management contact us YES
Direct Access to TAM (Technical Account Manager) - YES
White-Glove Case Routing - YES
Management Business Reviews - YES
41
57. What do you get? (2)
Business Enterprise
Identity Access Management (IAM) YES YES
Short term engagement available for
Direct routing to Senior Support Engineers YES YES
Enterprise-level Support, or for purchase for
Third party Software Support (beta) YES YES
Business-level.
AWS Trusted Advisor (beta) We partner with your technical resources to
YES YES
Infrastructure Event Management gain a deep understanding and provide
contact us YES
architectural and scaling guidance for an event.
Direct Access to TAM (Technical Account Manager) - YES
Common use case examples include advertising
White-Glove Case Routing - YES
launches, new product launches, large events
Management Business Reviews (Superbowl, Olympics), -and infrastructure
YES
migrations to AWS.
41
58. What do you get? (2)
Business Enterprise
Identity Access Management (IAM) YES YES
Direct routing to Senior Support Engineers YES YES
Third party Software Support (beta) YES YES
AWS Trusted Advisor (beta) YES YES
Infrastructure Event Management contact us YES
Direct Access to TAM (Technical Account Manager) - YES
White-Glove Case Routing - YES
Management Business Reviews - YES
42
59. What do you get? (2)
Business Enterprise
Identity Access Management (IAM) YES YES
Direct routing to Senior Support Engineers YES YES
Third party Software Support (beta) YES YES
Cases submitted by Enterprise-
AWS Trusted Advisor (beta) level YES
customers willYES be
Infrastructure Event Management recognized and routed directly
contact us YES
Direct Access to TAM (Technical Account Manager) to specially trained engineers to
- YES
ensure fast, accurate resolution
White-Glove Case Routing - YES
to critical issues.
Management Business Reviews - YES
42
60. What do you get? (2)
Business Enterprise
Identity Access Management (IAM) YES YES
Direct routing to Senior Support Engineers YES YES
Third party Software Support (beta) YES YES
AWS Trusted Advisor (beta) YES YES
Infrastructure Event Management contact us YES
Direct Access to TAM (Technical Account Manager) - YES
White-Glove Case Routing - YES
Management Business Reviews - YES
43
61. What do you get? (2)
Business Enterprise
Identity Access Management (IAM) YES YES
Direct routing to Senior Support Engineers YES YES
Get help with infrastructure
Third party Software Support (beta) YES YES
planning.
AWS Trusted Advisor (beta) Your YES
Technical Account
YES
Infrastructure Event Management Manager conducts performance
contact us YES
reviews, reports metrics,
Direct Access to TAM (Technical Account Manager) - YES
collaborates on launches, and
White-Glove Case Routing - YES
connects you with solutions
Management Business Reviews -architects. YES
43
62. What do you get? (2) (recap)
Business Enterprise
Identity Access Management (IAM) YES YES
Direct routing to Senior Support Engineers YES YES
Third party Software Support (beta) YES YES
AWS Trusted Advisor (beta) YES YES
Infrastructure Event Management contact us YES
Direct Access to TAM (Technical Account Manager) - YES
White-Glove Case Routing - YES
Management Business Reviews - YES
44
65. Customer feedback
“Opened two premium
“Very impressed by the support tickets on AWS
quality of @awscloud's support/ today. The response was the
helpdesk. That's how it should be best support I've ever gotten.
everywhere. #aws #cloud Worth every penny!”
#support #impressive”
“Amazon AWS has
incredible customer service.
“Have I mentioned, ‘We're reaching out because
lately, how much #aws of your tweet about AWS
Premium Support just availability’”
plain rocks?
@awscloud”
“I just wanna say. AWS
“Just did my first ‘live chat’ support rocks! A lot can be said
support with AWS Premium about a company that cares
support. Got a real person in enough to ensure post-sales is as
seconds, and my EIP limit good as its sales.”
increased. #aws #support”
46
75. Why Business Level Support?
• Operational Support for AWS applications
• 24/7/365 phone and chat, 1 hour response for urgent web
cases
• 3rd party Software Support
• Access to AWS Trusted Advisor
• Routing to senior engineers
• Architecture support for Use Cases
• Guidance, configuration and optimization help.
56
79. Trusted Advisor: a success
(as of Dec 10th, 2012)
• 885 unique customers have made changes due to AWS
Trusted Advisor recommendations (since October 2012)
Just in the month of November 2012:
• Over 11,000+ warnings fixed
• $28M in total saving opportunities
• Customers have made changes leading to $2.4M in savings
60
80. Infrastructure Event Management
• Designed for short-term, tactical engagements
• Assigns a TAM or Support Engineer to help a customer
prepare for a known event that will scale beyond normal
limits (public campaign/event, usage spikes, viral, etc.)
• Discovery, planning and execution, review.
IEM is included with Enterprise-level; or $10,000/month
(not pro-rated) for customers on Business-level support
61
82. Why Enterprise level support
In addition to Business level support:
• 15-minute response time for mission-critical issues
• Application architecture guidance
• Dedicated Technical Account Manager (TAM), intimately
familiar with the customer’s specific AWS architecture.
• Periodic business reviews for infrastructure planning,
report metrics, collaborate on launches, and connect
customers to AWS Solutions Architects as needed
63
83. Enterprise account team
Technical
+ Account
+
Manager
Solutions Single point of contact
+
Architect
for all technical issues +
and escalations
Account
+ +
Manager
64
84. Enterprise account team
Technical
+ Account
+
Manager
Works with the TAM
Solutions to provide architectural
+
Architect +
help with projects and
design needs
Account
+ +
Manager
65
85. Enterprise account team
Technical
+ Account
+
Manager
Helps ensure you are
Solutions
+ receiving the best value +
Architect
from your AWS services
Account
+ +
Manager
66
86. Technical Account Manager (TAM)
• Works with Solution Architects
• Gives best practices recommendations
• Intimately familiar with the customer’s AWS architecture
• Provides access to expertise for any AWS service
• Direct communications channel for ongoing support needs
• Periodic business reviews for infrastructure planning,
report metrics, collaborate on launches.
67
87. Enterprise support - Key activities
• Review of system designs, architecture, optimization
• Coordination of AWS resources
• Help increase availability, reduce costs, improve security
• AWS roadmap sharing, new product introduction reviews
• Advocate for customer’s development interests
• Event Management: coordinate AWS teams and Support
• Consultation on resource planning and operational plans
• Cost planning review
• Review support cases & general technical queries
• Participate in customer’s meetings as an AWS expert
68
89. 1) I just need it for Dev/Test
Engaging support during development will help reduce
issues in the future.
Having AWS Support involved early and often for service
and architecture questions will ensure that you avoid issues
that can plague your service once in production.
During Dev/Test, many customers have security gaps and
wasted resources; AWS Trusted Advisor helps fixing them.
70
90. 2) I could just hire people for that cost
• It takes ~7 employees to provide 24/7/365 coverage
• No one will be an expert in every AWS service
• Operational issues can happen at any time and can cost
far more than a monthly support fee.
• Trusted Advisor provides proactive notifications.
• Our support engineers can escalate issues to service teams
that require their intervention
71
91. 3) Why am I penalized for RI Purchase?
With RIs (Reserved Instances) you pay up front for savings
vs. on demand instances.
Since support fees are calculated based on usage, you
receive the same cost savings for support, but just like the RI
you will see a charge for the entire amount during the
month of purchase.
72
92. 4) I’ll use it only when I have questions
AWS Support is month-to-month and it’s possible that you
use it only when you need it.
However, we encourage a proactive relationship with us.
During the first month we charge for a full month’s service
even if subscribed for a single day, to discourage customers
that frequently bounce on an off a support plan.
If a customer frequently exhibits this behavior, we will
eventually refuse to support them.
73
93. 5) Why should I pay extra for support?
Sometimes support is bundled with managed hosting, but
it’s $100/month extra or more for cloud services and
provides basic phone/chat/web case support with no
response time SLA.
Dedicated Support for your managed hosting (not available
for cloud) provides a higher level of support but can cost
upwards of $750/month for an entry-level server.
74
95. http://aws.amazon.com/premiumsupport
http://bit.ly/aws-support
Thank you for your attention, and thanks
to the AWS Support team for being amazing!
Simone Brunozzi ( @simon)
Senior Technology Evangelist, Amazon Web Services