giffgaff Operations Presentation

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giffgaff Operations Presentation

  1. 1. giffgaff Operations
  2. 2. giffgaff operational architecture Network Charging Core System Pre-paid Network Billing platform application layer Network Subscriber Management Core Portal Network Provisioning system giffgaff hosted application layer web servers and architectureMembers usinggiffgaff.com
  3. 3. The prepaid system keeps track of a members balance, current goodybag,amount of goodybag they have used.They also apply recurring goodybags, auto top ups and send us dailyreporting files on customersThese services have to be available for calls, texts and data to be used Network Charging Core System Network Network Subscriber Management Billing platform application layer Portal Network Provisioning system giffgaff hosted application layer web servers and architecture The core network provides coverage for all the call traffic, which includes text and data. This also routes the incoming traffic to giffgaff mobiles and is responsible for applying network bars. All giffgaff members are provisioned on the core network systems Members using giffgaff.com This is the giffgaff portal, where members log in, can see the giffgaff offer, top up, buy goodybags, raise a case to an Agent. We have front end web servers that manage the pages, back end servers that manage the processes and a database for transactions, customer details and history Connected to this are the community and Help pages and the tool used by Agents.
  4. 4. giffgaff service issues
  5. 5. Where we have had problems – Oct 20thloss of service (and partial service) (data only) March 16th Network Charging Core System Network Billing platform application layer Network Subscriber Management July 11th & October 12th (data,voice, text) Provisioning system application layer giffgaff hosted In the occasions where giffgaff members web servers and have lost voice service the issues have architecture Members using been on the Network Charging System, giffgaff.com Subscriber Management Service or core Data network
  6. 6. Where we have had problems – provisioning SIMS Network Charging Core System Network Billing platform application layer Network Subscriber Management Provisioning system application layer giffgaff hosted web servers and architecture SIMs are ordered and dispatched Members using After dispatch all three areas have giffgaff.com to be updated with information so that the SIMs will work
  7. 7. Where we have had problems – goodybag issues Network Charging Core System Network Billing platform application layer Network Subscriber Management Provisioning system application layer The Portal manages the goodybag controls – giffgaff hosted web servers and purchases, payment, rules etc, but the Prepaid architecture system actually applies the goodybag as well as the Members using giffgaff.com queued and recurring goodybags. If there are differences then this may prevent goodybags being purchased
  8. 8. giffgaff service improvements
  9. 9. Where are we investing? We are investing over £9M in upgrading the network charging systems, additional Network Charging Core System Network resilience and capacity Billing platform application layer Network Subscriber Management Network is investing £10M in sub management and £1.5M a day Provisioning system in expanding the application layer data network We have added extra giffgaff hosted capacity and more to web servers and come this year in servers, architectureMembers using discs and memory, forgiffgaff.com the web site
  10. 10. We have added other improvements File monitoring for SIM provisioning x4 times a day Network Charging Core System Network Alerting for files not present Billing platform application layer Network Subscriber Management Provisioning system application layer Goodybag monitoring giffgaff hosted Full synchronisation check web servers and Daily “inconsistency” report architectureMembers usinggiffgaff.com

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