Intranet and Enterprise Content Management Systems (ECMS) that do not deliver information quickly and efficiently are expensive electronic dumping grounds. Service desks, search, security, records handling, information sharing, all require timely information retrieval. These information retrieval applications need to be powered by categorizing and tagging your content just as e-commerce sites such as Amazon or online publishers like BBC do.

1. 1
Avoid Expensive Electronic
Dumping Grounds by
Auto-tagging Content

2. Intranet and Enterprise Content Management Systems
(ECMS) that do not deliver information quickly and efficiently
are expensive electronic dumping grounds. Service desks,
search, security, records handling, information sharing, all
require timely information retrieval. These information
retrieval applications need to be powered by categorizing
and tagging your content just as ecommerce sites such as
Amazon or online publishers like BBC do.
21 Perficient analysis of file-shares 2012

3. 3
By categorizing and tagging
your content you can rapidly
identify which documents
are legal agreements; or
which topics relate which
knowledge base articles; or
which content contains
information about issues
around operational risk.

4. 4
“Corporations
cannot solve this
without a tool like
Pingar”
Head, Enterprise Web Services
at Pharmaceutical company
Search engines look for the words you type in but this
requires you to search using many different words. Even
then you still have to sift through many irrelevant results.
Libraries, like your organization, hold 100’s of thousands of
documents. Each one costing money to create and manage.
That cost is wasted if no one can locate the right books
rapidly and this is why libraries still categorize their books,
and why Amazon and BBC categorize their content.

5. 5
Pingar software automatically categorizes and tags your
content. Automated categorization and tagging is worldwide
becoming a growing trend. Some governments now mandate
that automatic content classification, tagging and metadata
management are included in new ECMS implementations.

6. Faster Responses in Knowledge Bases for
Service Desks or Self-Help Portals
6
Customer Service Representatives (CSRs) and self-help
portals rely on knowledge bases. To service calls in minimal
time and provide greater customer satisfaction and churn
reduction they need to locate the correct content rapidly.
With Pingar software, pages in the knowledge base are
automatically tagged by topic. This allows CSRs or
customers to locate related pages to the one they are on and
when searching by keyword, filter out pages that don’t
match the topic they need.

7. Saved Costs with Records Management
7
Pingar software identifies records and content that contains
sensitive, private and personal information even when they
are buried in file-shares. This allows you to rapidly migrate
them to locations they can be correctly protected and
managed. You can categorizing content by a Business
Classification Scheme allowing you to regularly make
decisions on retention and disposal. Not only does this aid
compliance but massively reduces your storage and
database licencing costs.

8. Lower Effort Information Requests from
Regulators, Auditors and Public
8
Government and highly regulated organizations often have
senior managers time drawn away to search for information
for regulators, official information requests and auditors.
Tagging documents by areas of risk, engineering and safety
means you can reduce the time to collect and review
information.

9. Breaking down Information Silos with Search
9
Departmental silos of information hinder collaboration and
productivity. Tagging content by industry, region, document
type, activity, risk and topics allows your staff to filter out
irrelevant search results to increase productivity.

10. Improved Response Time with Message
Routing to Sales and Support Centers
10
Automatically routing emails to different departments so the
best person can respond to a sales or support issue and
suggesting the right response to them improves response
time dramatically. Pingar software analyses the emails topics
so you can set up rules to route appropriately and identify
relevant support articles.

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About Pingar
Pingar lets your company
find key information buried
in massive volumes of
documents, emails
and webpages by extracting
meaning from their natural
language.

12. w w w . p i n g a r. c o m
North America
440 N. Wolfe Rd, CA 94085
Sunnyvale, USA
+1 408 663 2328
Asia Pacific
55 Anzac Ave, 1010
Auckland, New Zealand
+64 9 950 3299
Contact us
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