Avaya Social Media Manager by VOXNS
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Avaya Social Media Manager addresses this challenge head-on. With it, you can connect seamlessly to social media channels and detect social media conversations that relate to your products, services, customers and prospects
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Avaya Social Media Manager by VOXNS
- 1. Turning Social Media Into A Competitive Advantage: Avaya Social Media Manager VOX Network Solutions www.voxns.com
- 2. 8,285 people like this VOX Network Solutions – http://www.voxns.com 2
- 3. 7,679 followers VOX Network Solutions – http://www.voxns.com 3
- 4. 98,562 7,679 ? SOCIAL MEDIA IN THE PAST MONTH WHAT ARE THEY MENTIONS last year SAYING? VOX Network Solutions – http://www.voxns.com 4
- 5. Thanks! Glad you like it! TS@techsocial.com – For more info, What opportunities Spotted @techsocial.com – What an excellent check out Avaya’s new Social Media Manager here: way to create deeper social connections with your http://avaya.us/edjZT3v customers! http://www.avaya.com out on? are you missing 1:19PM Apr 10th via CoTweet 1:19PM Apr 10th via CoTweet VOX Network Solutions – http://www.voxns.com 5
- 6. VOX Network Solutions – http://www.voxns.com 6
- 7. VOX Network Solutions – http://www.voxns.com 7
- 8. VOX Network Solutions – http://www.voxns.com 8
- 9. VOX Network Solutions – http://www.voxns.com 9
- 10. JohnSmith Our doll barks like a dog! I can’t find one that doesn’t! My kid is in tears! Who’s gonna fix this? SO LAME. #playcotoysucks About 2 hours ago via tweetdeck ! VOX Network Solutions – http://www.voxns.com 10
- 11. search Top Tweets View all > ParentOfFour – I can’t believe Playco did not catch this manufacturing error. This is one mistake they won’t forget. 2 hours ago SoccerMom – My three year has not stopped barking since I gave him that toy! This is an Woof! unacceptable product! Woof! 2 hours ago Jessica_D – This is the worst toy EVER! 2 hours ago VOX Network Solutions – http://www.voxns.com 11
- 12. Barking Toy Baby 2011 Video 4 @ 4 AM Toy Baby Barks 5-year old Julie Jacobsen was expecting to comfort her crying baby toy, when to her surprise, the toy started to bark instead of cry. Barking Baby Toy 2011 By MJJacobsen | April 13, 2011 1,546,992 views VOX Network Solutions – http://www.voxns.com 12
- 13. BBS LIVE AROUND THE WORLD BBS TOY BABY BARKS NEWS VOX Network Solutions – http://www.voxns.com 13
- 14. + + ! + VOX Network Solutions – http://www.voxns.com 14
- 15. GATHER INTERACTIONS ON SOCIAL MEDIA PLATFORMS ANALYZE AND FILTER INFORMATION PROCESS SOCIAL MEDIA INSIGHTS INTEGRATE THIS INFORMATION SO RELEVANT PARTY CAN ACT ON IT IMMEDIATELY VOX Network Solutions – http://www.voxns.com 15
- 16. SHORTENS INCREASES ENHANCES Response Revenue Customer Time Satisfaction VOX Network Solutions – http://www.voxns.com 16
- 17. INTELLIGENT FILTERING AND ORGANIZATION REAL-TIME INTEGRATION INTO EXISTING PROCESSES RICH AND ACTIONABLE REPORTING VOX Network Solutions – http://www.voxns.com 17
- 18. NO ONE ELSE DOES IT ALL VOX Network Solutions – http://www.voxns.com 18
- 19. VOX Network Solutions – http://www.voxns.com 19
- 20. Detected by Listening Solution VOX Network Solutions – http://www.voxns.com 20
- 21. Separates Signal from Noise VOX Network Solutions – http://www.voxns.com 21
- 22. PR sales marketing Customer service Assigns Information to Personnel VOX Network Solutions – http://www.voxns.com 22
- 23. + + + VOX Network Solutions – http://www.voxns.com 23 Grow Relationships and Revenue
- 24. of customers say they feel a stronger connection when they interact with companies on the social web VOX Network Solutions – http://www.voxns.com 24
- 25. YOUR PARTNER IN SOCIAL MEDIA CUSTOMER SERVICE DELIVERY VOX Network Solutions – http://www.voxns.com 25
- 26. WE KNOW CUSTOMER SERVICE DELIVERY VOX Network Solutions – http://www.voxns.com 26
- 27. of contact centers use our solutions VOX Network Solutions – http://www.voxns.com 27
- 28. AVAYA AURA® CONTACT CENTER VOICE MULTIMEDIA WEB BUSINESS PROCESS APPLICATIONS VOX Network Solutions – http://www.voxns.com 28
- 29. REAL TIME INTEGRATION VOX Network Solutions – http://www.voxns.com 29
- 30. WE KNOW SOCIAL MEDIA VOX Network Solutions – http://www.voxns.com 30
- 31. We understand how social media fits into your larger corporate strategy VOX Network Solutions – http://www.voxns.com 31
- 32. and turn them + into positive response/revenue VOX Network Solutions – http://www.voxns.com 32
- 33. DECREASE IMPROVE GET COSTS BUSINESS RESULTS OUTCOMES Reduce customer Increase sales Savings churn and through social increase as acquisition costs media social media Reduce labor with Responsive to mentions grow automated Customer Issues filtering Reduce labor by blending social media into existing contact center resources VOX Network Solutions – http://www.voxns.com 33
- 34. WE FIT WITH WHAT YOU ALREADY HAVE VOX Network Solutions – http://www.voxns.com 34
- 35. AVAYA SOCIAL MEDIA THIRD PARTY MANAGER LISTENING PLATFORM AVAYA CONTACT OPEN TECHNOLOGY CENTER FOR FUTURE INTEGRATION INTEGRATE WITH EXISTING CRM SOLUTIONS VOX Network Solutions – http://www.voxns.com 35
- 36. WE’LL SET YOU UP FOR SUCCESS VOX Network Solutions – http://www.voxns.com 36
- 37. SERVICES OUR SOCIAL MEDIA CONSULTANTS OUR SYSTEMS INTEGRATION EXPERTS VOX Network Solutions – http://www.voxns.com 37
- 38. HARNESS THE POWER OF SOCIAL MEDIA FOR YOUR BUSINESS VOX Network Solutions – http://www.voxns.com 38
- 39. “Recognized as Best Place To Work Four Consecutive Years” 2008, 2009, 2010 & 2011 -San Francisco Business Times Customer Satisfaction = VOX Network Solutions named to prestigious INC 500 Fastest Growing Companies VOX wows clients with fast, attentive service VOX workers keep productive by staying at home VOX Entrepreneur Profile Contact us at: www.voxns.com VOX Network Solutions – http://www.voxns.com 39
Editor's Notes
- This is you on social media. There are lots of conversations going on out there on the web that are either important to your business, or that mention your company specifically.You’re out there whether you want to be or not!
- Do you know how many social media mentions you got last year?
- We did a little research on our own, and found that you had mentions.You had in the past month alone.
- When you do hear what people are saying, how is your business responding with your words and actions? And how are you taking this information and using it within your company? [CLICK] Are you taking opportunities to strengthen your business, or are you missing out? [CLICK]