Unstrukturierte Daten strukturieren – der Anfang von Analytics und Digitalisierung; Wie mit Legacy-Umgebungen in der „neuen Welt“ umgehen?; Mit Automatisierung und APIs zur agilen IT-Infrastruktur
Succeeding with digital transformation by unlocking the potential of unstruct...Swiss Post Solutions
It is known today that unstructured data can present key challenges to the digital transformation journey and the path to automation. Companies are seeking to ensure that the agility and speed from today’s smart phones and tablets are not stopped by missing interfaces or legacy technology. A few successful companies have learned how to work with and around their legacy systems and tap into the value of unstructured data.
This document accompanies a press release on 7 December 2016 around emerging trends and technologies for 2016.
1. Fewer Stores, More Stuff
2. It’s All About You
3. The Price is Right
4. Mission Control for ‘Omni-Everything’
5. You Will Meet a Tall Dark Stranger
6. The Internet of Total Satisfaction
7. Immersion Therapy
8. Clean-up on Aisle One
9. Buy Me Now!
10. Last Item in Stock
For the world’s retailers, the journey towards omni-channel is unstoppable. A consistent customer experience across channels enabling customers to buy what they want, when they want it with completely streamlined and error-free processes—simply hasn’t happened yet.
While it is very difficult to determine how long it will take to arrive at the “omni-channel dream,” it is possible to identify specific points, or milestones, along the journey. And here are three that we consider to be particularly important.
It's Now or Never for Shift to Real-Time AppsPixel Crayons
Read the full blog here: https://bit.ly/2Ugo98g
Connect with us through:
Contact us : https://bit.ly/2IpPX7w
Facebook : https://www.facebook.com/PixelCrayons
Twitter : https://twitter.com/pixelcrayons
LinkedIn : https://www.linkedin.com/company/pixelcrayons
Instagram : https://www.instagram.com/pixelcrayons/
Pinterest : https://in.pinterest.com/pixelcrayons/
Source-to-Pay in 2019 - a year in reviewOpusCapita
In order to cover all that happened during 2019, we’ve brought in our Head Procurement & Invoice Automation, Dirk Fischbach. Dirk has been both an architect of the solution and has played a key role in virtually ALL of the largest and most complex customer cases, globally.
In this webinar, Dirk will share his own personal highlights on the following topics:
E-procurement in the Nordics vs DACH regions
Source-to-Pay and evolving customer requirements for key challenge areas - like services procurement
MRO modernization within Procurement
The impact of PEPPOL
The role content strategies in e-procurement play in supporting accounts payable automation
We hope to have an interactive conversation so bring your questions and comments and we can work them into the dialogue.
Succeeding with digital transformation by unlocking the potential of unstruct...Swiss Post Solutions
It is known today that unstructured data can present key challenges to the digital transformation journey and the path to automation. Companies are seeking to ensure that the agility and speed from today’s smart phones and tablets are not stopped by missing interfaces or legacy technology. A few successful companies have learned how to work with and around their legacy systems and tap into the value of unstructured data.
This document accompanies a press release on 7 December 2016 around emerging trends and technologies for 2016.
1. Fewer Stores, More Stuff
2. It’s All About You
3. The Price is Right
4. Mission Control for ‘Omni-Everything’
5. You Will Meet a Tall Dark Stranger
6. The Internet of Total Satisfaction
7. Immersion Therapy
8. Clean-up on Aisle One
9. Buy Me Now!
10. Last Item in Stock
For the world’s retailers, the journey towards omni-channel is unstoppable. A consistent customer experience across channels enabling customers to buy what they want, when they want it with completely streamlined and error-free processes—simply hasn’t happened yet.
While it is very difficult to determine how long it will take to arrive at the “omni-channel dream,” it is possible to identify specific points, or milestones, along the journey. And here are three that we consider to be particularly important.
It's Now or Never for Shift to Real-Time AppsPixel Crayons
Read the full blog here: https://bit.ly/2Ugo98g
Connect with us through:
Contact us : https://bit.ly/2IpPX7w
Facebook : https://www.facebook.com/PixelCrayons
Twitter : https://twitter.com/pixelcrayons
LinkedIn : https://www.linkedin.com/company/pixelcrayons
Instagram : https://www.instagram.com/pixelcrayons/
Pinterest : https://in.pinterest.com/pixelcrayons/
Source-to-Pay in 2019 - a year in reviewOpusCapita
In order to cover all that happened during 2019, we’ve brought in our Head Procurement & Invoice Automation, Dirk Fischbach. Dirk has been both an architect of the solution and has played a key role in virtually ALL of the largest and most complex customer cases, globally.
In this webinar, Dirk will share his own personal highlights on the following topics:
E-procurement in the Nordics vs DACH regions
Source-to-Pay and evolving customer requirements for key challenge areas - like services procurement
MRO modernization within Procurement
The impact of PEPPOL
The role content strategies in e-procurement play in supporting accounts payable automation
We hope to have an interactive conversation so bring your questions and comments and we can work them into the dialogue.
The Future of the CPO
How will the Internet of Things change the procurement function?
Will the Procurement role become superfluous through new automated purchasing?
Learn how to migrate from a CPO to a CVO (Value) and evolve from archaic category management to running the automation process.
Azure - a secure platform for source-to-payOpusCapita
If we know anything about IT, it’s that they don’t appreciate additional work, additional security risk or duplicate efforts. Trust us when we say, we are with you! That’s why we’ve partnered with Microsoft and built our solutions on the Azure platform.
In this webinar we want to introduce you to Azure’s security features, plus audit tools for data centers, specific security tools for customers and of course, the ease-of-use that Azure AD offers OpusCapita customers.
Our goal in this webinar is to give you an introduction to OpusCapita and Azure and reduce or eliminate any fear you might have when adopting SaaS solutions. Spoiler alert - with source-to-pay on Azure, you still have full control over your vpn connections and user management.
As much as document management software can help businesses in any industry, there are still doubts surrounding the reality of a paperless office. Electronic workflow can be difficult to develop, but critics have been unnecessarily skeptical of the technology for years.
Is the paperless office a fantasy resized 600
The undeniable benefits of paperless
Business 2 Community contributor Lou D'Adamo recently wrote a piece on the may ways paperless document workflow can assist the bottom line of almost any company. Here are just a few methods to consider when going through the many benefits that come with the paperless lifestyle.
Electronic documents replace the need for any and all printed material
All digital data can be easily organized and searched for specific content
Shipping charges and inter-office mail can be completely eliminated
Self-encrypting hard drives can better protect data than a physical lock and key
Electronic documents can be e-signed with equally legal binding
What's more, implementing the electronic workflow that comes with the paperless lifestyle saves a great deal of physical space. Consider how many square feet a single office allocates to filing cabinets, copy machines, printing areas and paper storage alone. This space could be used for productive purposes, but many companies continue to stick to the same old things.
Why the non-believers are wrong
Even with the benefits of paperless on clear display, the technology still has its detractors, though they've diminished as time wears on. The Economist printed an article in 2012 detailing how paper consumption had actually increased since their report on the emerging paperless office back in 1980, using this argument as a basis for claiming the concept was a myth from the very beginning.
"In a 1980 briefing in The Economist entitled 'Towards the paperless office', we recommended that businesses trying to improve productivity should 'reduce the flow of paper, ultimately aiming to abolish it'," the article explained. "Since then, alas, global paper consumption has increased by half."
Though this statistic wasn't encouraging at the time, it doesn't lessen the inherent value that document management software undeniably possesses - just because any given industry is slower to catch on to a useful tool doesn't mean the tool isn't significant. Since 2012, the popularity of paperless has actually increased as the recession continued to hit smaller organizations, causing them to downsize their offices and, sometimes, work from home.
The paperless office isn't a myth - in fact, it can be the change that means that can change the productivity of an entire company in a very positive way. When a paperless infrastructure is fully implemented, there's almost no need for a physical location at all, save for face-to-face meetings and mutual projects.
Invoice automation webinar 3 - roundup of challenges and opportunitiesUlla Kenttä
Part 3 of the webinar series on invoice automation:
-Purchase orders and correlation to invoices processing
-Machine learning – Reality or future?
-Fact-based decision making – KPI’s
Subscribed 2015: The Explosion of Smart Connected ThingsZuora, Inc.
Market experts and leading analyst firms predict that we’ll see the number of smart connected things grow from ~2B today to over 50B within the coming decade. The introduction of these new smart, connected things enable functional variability to shift from the physical design to the digital smarts that are being embedded in the “thing”. This explosion of smart, connected things provides both their creators and users (consumers and enterprises) with endless opportunities to continually monetize features, options, usage and data over the lifetime of the “thing’s” operation. Come to this session and see how PTC and Zuora are helping businesses capitalize on these important new revenue streams through a live demo.
In the first period of our meetup-series we introduced the Smart Factory, based on the 0-2 levels of the ANSI/ISA-95 model.
We have presented the specifications of the discrete and the process manufacturing. Also showcased the industrial automation from the physical sensors to the SCADA/HMI systems from the Smart Factory's point of view.
[Infographic] How the Internet of Things is Impacting Hardware and Equipment ...TSIA
In this infographic, you'll see just how IoT is impacting hardware manufacturers and why embracing digitization is crucial to improving revenue growth in a rapidly changing technological climate.
ISDC_2015_Behrang Khorsandian_The business value of social dataIBM Switzerland
Twitter & IBM Partnerschaft
Behrang Khorsandian
European Leader, Social Analytics, IBM Deutschland GmbH
Daten aus sozialen Medien sind noch immer die am meisten unterschätzte Quelle für Einblicke in den Verbrauchermarkt. Herr Khorsandian's Präsentation gibt einen Überblick über die IBM exklusive Partnerschaft mit Twitter, ein soziales Netzwerk mit 250 Millionen aktiven Nutzern im Monat. Darüber hinaus präsentiert er Best Practice Beispiele von führenden Unternehmen um damit das enorme Potenzial sozialer Daten in verschiedenen Unternehmensbereichen, wie HR, Produktentwicklung, Supply Chain Optimierung, bis zum Vertrieb, Marketing und PR aufzuzeigen.
Capgemini Digital Reference Architecture with HPECapgemini
Digital Readiness Assessment Services delivers digital business initiatives by creating an actionable transformation roadmap. Through our joint partnership, Capgemini and HP have developed a Digital Reference Framework for IT solutions for the New Style of Business. Learn the strength of Capgemini-HP joint Digital Reference Architecture as it addresses client digital transformation business needs and helps you gain market share in Cloud, Big Data, Security and Mobility.
Répondre aux défis de la gestion des factures fournisseursSmartWave
La majorité des factures fournisseurs sont encore reçues par courrier postal ou par email. Cela implique des processus de traitement manuels longs dont les coûts peuvent représenter jusqu’à 15 CHF par facture *. Ces processus sont rendus encore plus complexes par la situation sanitaire actuelle et le travail à distance.
En utilisant nos solutions pour la capture, l’extraction des données, l’automatisation des processus, l’intégration avec les ERP et les outils de stockage électronique, il est possible de réduire considérablement les coûts et pertes de productivité associés, tout en permettant aux collaborateurs de se concentrer sur des tâches à plus forte valeur ajoutée.
Dans ce webinaire nous partagerons notre expérience dans la mise en œuvre de ce type de solutions et nous illustrerons cela au travers d’un cas pratique que nous avons réalisé pour la régie immobilière M3.
Nos intervenants seront :
• Nicolas Mérat, Head of Collaborative Solutions chez SmartWave, expert sur les sujets de dématérialisation et gestion documentaire,
• Christian Meyer, Sales Account Executive chez Kofax, Produit leader du marché.
Nous vous attendons nombreux !
* Source : Etude Arthur D Little pour Post@xess
SwiftAnt has rich experience delivering Automation in Business Processes powered by Virtual Agents. SwiftAnt has experience using UiPath, Azure Bot framework, Azure Bot Composer, Azure Virtual Power Agents amongst others
The Future of the CPO
How will the Internet of Things change the procurement function?
Will the Procurement role become superfluous through new automated purchasing?
Learn how to migrate from a CPO to a CVO (Value) and evolve from archaic category management to running the automation process.
Azure - a secure platform for source-to-payOpusCapita
If we know anything about IT, it’s that they don’t appreciate additional work, additional security risk or duplicate efforts. Trust us when we say, we are with you! That’s why we’ve partnered with Microsoft and built our solutions on the Azure platform.
In this webinar we want to introduce you to Azure’s security features, plus audit tools for data centers, specific security tools for customers and of course, the ease-of-use that Azure AD offers OpusCapita customers.
Our goal in this webinar is to give you an introduction to OpusCapita and Azure and reduce or eliminate any fear you might have when adopting SaaS solutions. Spoiler alert - with source-to-pay on Azure, you still have full control over your vpn connections and user management.
As much as document management software can help businesses in any industry, there are still doubts surrounding the reality of a paperless office. Electronic workflow can be difficult to develop, but critics have been unnecessarily skeptical of the technology for years.
Is the paperless office a fantasy resized 600
The undeniable benefits of paperless
Business 2 Community contributor Lou D'Adamo recently wrote a piece on the may ways paperless document workflow can assist the bottom line of almost any company. Here are just a few methods to consider when going through the many benefits that come with the paperless lifestyle.
Electronic documents replace the need for any and all printed material
All digital data can be easily organized and searched for specific content
Shipping charges and inter-office mail can be completely eliminated
Self-encrypting hard drives can better protect data than a physical lock and key
Electronic documents can be e-signed with equally legal binding
What's more, implementing the electronic workflow that comes with the paperless lifestyle saves a great deal of physical space. Consider how many square feet a single office allocates to filing cabinets, copy machines, printing areas and paper storage alone. This space could be used for productive purposes, but many companies continue to stick to the same old things.
Why the non-believers are wrong
Even with the benefits of paperless on clear display, the technology still has its detractors, though they've diminished as time wears on. The Economist printed an article in 2012 detailing how paper consumption had actually increased since their report on the emerging paperless office back in 1980, using this argument as a basis for claiming the concept was a myth from the very beginning.
"In a 1980 briefing in The Economist entitled 'Towards the paperless office', we recommended that businesses trying to improve productivity should 'reduce the flow of paper, ultimately aiming to abolish it'," the article explained. "Since then, alas, global paper consumption has increased by half."
Though this statistic wasn't encouraging at the time, it doesn't lessen the inherent value that document management software undeniably possesses - just because any given industry is slower to catch on to a useful tool doesn't mean the tool isn't significant. Since 2012, the popularity of paperless has actually increased as the recession continued to hit smaller organizations, causing them to downsize their offices and, sometimes, work from home.
The paperless office isn't a myth - in fact, it can be the change that means that can change the productivity of an entire company in a very positive way. When a paperless infrastructure is fully implemented, there's almost no need for a physical location at all, save for face-to-face meetings and mutual projects.
Invoice automation webinar 3 - roundup of challenges and opportunitiesUlla Kenttä
Part 3 of the webinar series on invoice automation:
-Purchase orders and correlation to invoices processing
-Machine learning – Reality or future?
-Fact-based decision making – KPI’s
Subscribed 2015: The Explosion of Smart Connected ThingsZuora, Inc.
Market experts and leading analyst firms predict that we’ll see the number of smart connected things grow from ~2B today to over 50B within the coming decade. The introduction of these new smart, connected things enable functional variability to shift from the physical design to the digital smarts that are being embedded in the “thing”. This explosion of smart, connected things provides both their creators and users (consumers and enterprises) with endless opportunities to continually monetize features, options, usage and data over the lifetime of the “thing’s” operation. Come to this session and see how PTC and Zuora are helping businesses capitalize on these important new revenue streams through a live demo.
In the first period of our meetup-series we introduced the Smart Factory, based on the 0-2 levels of the ANSI/ISA-95 model.
We have presented the specifications of the discrete and the process manufacturing. Also showcased the industrial automation from the physical sensors to the SCADA/HMI systems from the Smart Factory's point of view.
[Infographic] How the Internet of Things is Impacting Hardware and Equipment ...TSIA
In this infographic, you'll see just how IoT is impacting hardware manufacturers and why embracing digitization is crucial to improving revenue growth in a rapidly changing technological climate.
ISDC_2015_Behrang Khorsandian_The business value of social dataIBM Switzerland
Twitter & IBM Partnerschaft
Behrang Khorsandian
European Leader, Social Analytics, IBM Deutschland GmbH
Daten aus sozialen Medien sind noch immer die am meisten unterschätzte Quelle für Einblicke in den Verbrauchermarkt. Herr Khorsandian's Präsentation gibt einen Überblick über die IBM exklusive Partnerschaft mit Twitter, ein soziales Netzwerk mit 250 Millionen aktiven Nutzern im Monat. Darüber hinaus präsentiert er Best Practice Beispiele von führenden Unternehmen um damit das enorme Potenzial sozialer Daten in verschiedenen Unternehmensbereichen, wie HR, Produktentwicklung, Supply Chain Optimierung, bis zum Vertrieb, Marketing und PR aufzuzeigen.
Capgemini Digital Reference Architecture with HPECapgemini
Digital Readiness Assessment Services delivers digital business initiatives by creating an actionable transformation roadmap. Through our joint partnership, Capgemini and HP have developed a Digital Reference Framework for IT solutions for the New Style of Business. Learn the strength of Capgemini-HP joint Digital Reference Architecture as it addresses client digital transformation business needs and helps you gain market share in Cloud, Big Data, Security and Mobility.
Répondre aux défis de la gestion des factures fournisseursSmartWave
La majorité des factures fournisseurs sont encore reçues par courrier postal ou par email. Cela implique des processus de traitement manuels longs dont les coûts peuvent représenter jusqu’à 15 CHF par facture *. Ces processus sont rendus encore plus complexes par la situation sanitaire actuelle et le travail à distance.
En utilisant nos solutions pour la capture, l’extraction des données, l’automatisation des processus, l’intégration avec les ERP et les outils de stockage électronique, il est possible de réduire considérablement les coûts et pertes de productivité associés, tout en permettant aux collaborateurs de se concentrer sur des tâches à plus forte valeur ajoutée.
Dans ce webinaire nous partagerons notre expérience dans la mise en œuvre de ce type de solutions et nous illustrerons cela au travers d’un cas pratique que nous avons réalisé pour la régie immobilière M3.
Nos intervenants seront :
• Nicolas Mérat, Head of Collaborative Solutions chez SmartWave, expert sur les sujets de dématérialisation et gestion documentaire,
• Christian Meyer, Sales Account Executive chez Kofax, Produit leader du marché.
Nous vous attendons nombreux !
* Source : Etude Arthur D Little pour Post@xess
SwiftAnt has rich experience delivering Automation in Business Processes powered by Virtual Agents. SwiftAnt has experience using UiPath, Azure Bot framework, Azure Bot Composer, Azure Virtual Power Agents amongst others
How SMACC automatize bookkeeping using AI. The original presentation, you will find on github: https://github.com/wojciech12/talk_smacc_automate_bookkeeping_with_ai/raw/master/SAP_Meetup_Wroclaw.pdf
Value Innovation Labs is a Technology and Consulting company focused on developing products and services for the Fintech space, specifically Digital Banking Transformation and InsurTech. We have a proven track record in developing services based on Block Chain, AI, Big Data and IoT.
For more information you can visit our website : valueinnovationlabs.com
Digitalized Customer Service, Virtual Club 26th January 2017, PolandBilot
Virtual Club session (26th January 2017) about how SAP Hybris Cloud for Customer can drive digital transformation in your service organization, what’s new in the service area and what is the future roadmap of digitalized customer service.
Digital cement presentation november 2019Mikko Marsio
Enterprise digital transformations, Data management and platforms, Analytics with artificial intelligence, Change management, Digital strategies, People management and human factor
8 Real World Use Cases for Robotic Process Automation (RPA) in Financeoostherema
8 Real World Use Cases for Robotic Process Automation (RPA) in Finance
https://www.cigen.com.au
Given the large amount of low complexity and high volume manual processes involved in finance (e.g., producing financial statements, card activation, account opening), CiGen RPA discusses how robotic process automation might serve the industry well.
robotic process automation
How to grow 50% in digital subscriptionsJürg Stuker
Presentation to be held at SGKM 2019 (Schweizerischen Gesellschaft für Kommunikations- und Medienwissenschaft) on 4th and 5th April, 2019, at the Institute for Media and Communication Management at University of St. Gallen.
At the core Marc Isler (Chief Revenue Officer, Digital Paid Media at tamedia) and me talk about a series of project we performed with the overarching goal to drive digital subscriptions for publications by tamedia.
CIO Leadership Summit 2018 - From Digital to Intelligent EnterprisePhilippe Nemery
Presentation given at the MasterClass of the CIO Leadership Summit in Brussels. I present here the transformation from the Digital Enterprise to the Intelligent Enterprise where tasks will be automated thanks to Machine Learning and Artificial Intelligence so that the employees can focus on high end value tasks.
http://www.cioleadershipsummit.net/
Breaking Down Silos – e-Invoicing Success as Part of a Holistic P2P ProcessSAP Ariba
e-Invoicing drives significant organizational value and is a now must have for large organizations. Yet all too often this value is not fully realised as the project is viewed in the context of a single department, or other success factors are not properly planned for. Discover how AXA has leveraged Global e-Invoicing as a strategic value driver, integrating it in their broader procure to pay process to drive cross-functional value and adoption. Ensure your project is a resounding success by learning best practices and lessons learned in key areas such as change management (both internal and external) and supplier onboarding.
AXA Outsource Webinar June 2013 speakers/presenters:
• Markus Lack, Head Procurement Switzerland, AXA
• Dr Heinz Schäeffer, CPO NORCEE [Northern and Central Eastern Europe], AXA
• Boris Boeckem, Head of NORCEE Procurement Bus. Development & Support, AXA
• Richard Downs, Director, Solutions Marketing – EMEA, Ariba
• Jamie Liddell, Editor, Outsource
25.09.2018 How to Improve Your Accounts Payable Processes & Save MoneyOpusCapita
Does your Accounts Payable department spend a lot of time on manual, paper-based tasks? Is the verification, approval and posting process for your purchase invoices streamlined? Is your AP department able to pay all purchase invoices on time?
ITESOFT Insider View | The Importance of CaptureITESOFT
ITESOFT Insider View - Take 5 of the biggest global companies; Apple, Amazon, Alphabet, Microsoft and Facebook.
What do they have in common? Why are they so big?
They are tech companies, right? Wrong.
They have more data, and do more with it than anyone else.
Why's this important?
To get data in Accounts Payable the first step is capture.
Following UK Government Guidance SPS UKI is now in a position to declare that COVID19 Risk Assessments have been completed for all sites where personnel are operating.
Pay and bonus difference between men and women: The table shows the overall mean and median gender pay gap based on hourly rates of pay and bonuses paid to men and women.
Pay and bonus difference between men and women: The table shows the overall mean and median gender pay gap based on hourly rates of pay and bonuses paid to men and women.
Der Ethik- und Sozialverantwortlichkeitskodex enthält grundlegende soziale und ethische Anforderungen, die den Schutz von Mitarbeitenden bei Dienstleistungen zum Ziel haben.
Dieser Verhaltenskodex beschreibt die Erwartungen an das Verhalten der Mitarbeitenden der Schweizerischen Post und ihrer Konzerngesellschaften. Erfahren Sie mehr!
This Infographic informs you about the future of outbound communications. Learn how to address the cost and impact on personal productivity of desktop correspondence with hybrid mailroom.
What learnings can the NHS take from private sector organisations, that are further along on their digital journeys? Read the article by Gary Harrod, CEO, UK & IRE Swiss Post Solutions (SPS)
Intelligent Automation - The Evolution of Automated Business ProcessesSwiss Post Solutions
This brochure provides an overview of Intelligent Automation, the use if Robotics and Artificial Intelligence, to automate and optimize end-to-end business processes.
Despite the widespread acceptance that reducing and removing paper is a best practice, there is a huge difference between the best performers and the laggards. Piles of paper contrast with clear desks, post bags and delivery vans contrast with mobile capture, warehouses full of boxes contrast with electronic archives, and forms-based processes contrast with automated workflows.
Aiim White Paper: Document Process Outsourcing: in-house, onshore, near shore...Swiss Post Solutions
Document Process Outsourcing (DPO) has been a feature of the business landscape for nearly three decades. Initially confined to scanning operations dedicated to digitizing historical records, the field now encompasses a wide range of services potentially covering every process from capturing inbound documents, forms and invoices (electronic or paper) to outbound print and multi-channel communications, with varying degrees of process involvement in between. However, the drivers for outsourcing have always been competency, cost or convenience.
Aiim Industry Watch: Content Analytics: automating processes and extracting ...Swiss Post Solutions
The capacity of computers to recognize meaning in text, sound or images has progressed slowly and steadily over many years, but with the arrival of multi-processor cores, and the continual refinement of software algorithms, we are in a position where both the speed and the accuracy of recognition can support a wide range of applications. In particular, when we add analysis to recognition, we can match
up content with rules and policies, detect unusual behavior, spot patterns and trends, and infer emotions and sentiments. Content analytics is a key part of “big data” business intelligence, but it is also driving auto-classification, content remediation, security correction, adaptive case management, and operations monitoring.
Smart Process Applications (SPAs), Intelligent Business Processes, Adaptive BPM: these are all terms
applied to a new generation of applications that use computer intelligence to extract context-relevant
information from the content associated with a business process, and use it to select, modify or re-direct the
next steps in the workflow. One of its primary applications is in case management. Here the term “case” is
used in its widest sense to refer to any process or project that has a defined beginning and end, where the
process steps and outcome may change during the course of the process, and where associated content
needs to be grouped and managed as a case-file or project-file. Applications can range from payment
management, through contract bids, claims handling and loan origination, to traditional healthcare, crime or
legal cases.
Historically, case management systems and indeed most BPM systems have been somewhat rigid in their
workflows, lacking the ability to re-route as the case progresses – much like early satnavs, in fact. However,
a completely free-to-change process definition could introduce shortfalls in compliance and may well be
sub-optimum in terms of productivity. By adapting the process definition as the case progresses and doing
so based on the content and context of documents incoming to the case, the process can be handled
flexibly but compliance is still hard-wired.
In this report, we take an in-depth look at the applicability of smart process applications, the experience of
early users, the drivers for improved case management, and the feature sets required of a modern case
management system.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
zkStudyClub - Reef: Fast Succinct Non-Interactive Zero-Knowledge Regex ProofsAlex Pruden
This paper presents Reef, a system for generating publicly verifiable succinct non-interactive zero-knowledge proofs that a committed document matches or does not match a regular expression. We describe applications such as proving the strength of passwords, the provenance of email despite redactions, the validity of oblivious DNS queries, and the existence of mutations in DNA. Reef supports the Perl Compatible Regular Expression syntax, including wildcards, alternation, ranges, capture groups, Kleene star, negations, and lookarounds. Reef introduces a new type of automata, Skipping Alternating Finite Automata (SAFA), that skips irrelevant parts of a document when producing proofs without undermining soundness, and instantiates SAFA with a lookup argument. Our experimental evaluation confirms that Reef can generate proofs for documents with 32M characters; the proofs are small and cheap to verify (under a second).
Paper: https://eprint.iacr.org/2023/1886
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!SOFTTECHHUB
As the digital landscape continually evolves, operating systems play a critical role in shaping user experiences and productivity. The launch of Nitrux Linux 3.5.0 marks a significant milestone, offering a robust alternative to traditional systems such as Windows 11. This article delves into the essence of Nitrux Linux 3.5.0, exploring its unique features, advantages, and how it stands as a compelling choice for both casual users and tech enthusiasts.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AIVladimir Iglovikov, Ph.D.
Presented by Vladimir Iglovikov:
- https://www.linkedin.com/in/iglovikov/
- https://x.com/viglovikov
- https://www.instagram.com/ternaus/
This presentation delves into the journey of Albumentations.ai, a highly successful open-source library for data augmentation.
Created out of a necessity for superior performance in Kaggle competitions, Albumentations has grown to become a widely used tool among data scientists and machine learning practitioners.
This case study covers various aspects, including:
People: The contributors and community that have supported Albumentations.
Metrics: The success indicators such as downloads, daily active users, GitHub stars, and financial contributions.
Challenges: The hurdles in monetizing open-source projects and measuring user engagement.
Development Practices: Best practices for creating, maintaining, and scaling open-source libraries, including code hygiene, CI/CD, and fast iteration.
Community Building: Strategies for making adoption easy, iterating quickly, and fostering a vibrant, engaged community.
Marketing: Both online and offline marketing tactics, focusing on real, impactful interactions and collaborations.
Mental Health: Maintaining balance and not feeling pressured by user demands.
Key insights include the importance of automation, making the adoption process seamless, and leveraging offline interactions for marketing. The presentation also emphasizes the need for continuous small improvements and building a friendly, inclusive community that contributes to the project's growth.
Vladimir Iglovikov brings his extensive experience as a Kaggle Grandmaster, ex-Staff ML Engineer at Lyft, sharing valuable lessons and practical advice for anyone looking to enhance the adoption of their open-source projects.
Explore more about Albumentations and join the community at:
GitHub: https://github.com/albumentations-team/albumentations
Website: https://albumentations.ai/
LinkedIn: https://www.linkedin.com/company/100504475
Twitter: https://x.com/albumentations
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
5. Page 5
2003
COMPANY TIMELINE
SWISS POST SOLUTION
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End-to-end productive
process automation
1st RPA-Robot live
BpaaS
RPA
Test Automation
AI-powered
Email Client
2013
2017
2019
2003
Artificial
Intelligence
End-to-end test process
automation
Document Input Processing
Smart Process Discovery
1st AI live case
Sentiment
Analysis
Data
Analytics
Speech-to-speech
6. 60% of customer dissatisfaction
originates within back office
inefficiencies
Backing up the Digital Front:
Digitizing the Banking Back Office
Capgemini study 2013
«A GOOD BACKOFFICE
MAKES CUSTOMERS HAPPY»
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UNSUPERVISED CLUSTERING & PREPROCESSING
HOW TO GET THE RELEVANT DATA
REGEX REJECTION 9’669
After 3-step pre-processing ~6’000 relevant mails left
TOTAL 66’466 MAILS
37’094 German
9’669
LANGUAGE DETECTION
REGEX-BASED
REJECTION
CLUSTERING~6’000
12. Page 12
PROCESS RE-ENGINEERING
AUTOMATE PROCESSES
INCREASE OUTBOUND CAPACITY
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AI PROJECT @CONTACT CENTER
INITIAL SITUATION
INCREASING MAIL VOLUMES – COSTLY
KEYWORD-BASED CLASSIFICATION
INCONSISTENCY AMONG OPERATORS
CHALLENGES GOALS
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AI PROJECT @CONTACT CENTER
INITIAL PROCESS SITUATION
Unwanted Mails
Lots of unwanted emails (e.g.
LinkedIn requests) end up in inbox.
On the other hand, ~ 900 customer
requests/ year categorized as spam
and deleted without interaction.
Private / Commercial
Although required, current system
cannot distinct between private and
business customers
Stamps Order
Simple order forwarding process,
predestined to be automated
14. Page 14
AI PROJECT @CONTACT CENTER
AUTOMATION RESULTS
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BPO SERVICE
Our solution is designed to automate simple queries
and to assist employees with complex business
processes through preparing unstructured data.
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BPO SERVICE
PROCESS MODEL
1) FIRST LIVE PROCESS
BUILD FRAMEWORK
FAST ONBOARDING OF 1ST PROCESS
2) PROCESS AUTOMATION
ENHANCE E-MAIL ROUTING
PROCESS SIMPLIFICATION
3) EMAIL CLIENT
REDUCTION OF AHT
CUSTOMER SATISFACTION
PHASE1
PHASE2
PHASE3
17. A BALANCING ACT BETWEEN
DIGITAL EXPERIENCE AND
LEGACY SYSTEMS
19. Page 19
ROBOTIC PROCESS AUTOMATION
SHARED SERVICE CENTER
STRUCTURED DATA
EmployeeMobile App
Paper Form
SPS Document
Processing
Automated
Data Verification
Automated
Back Office
Data entry
INITIAL SITUATION
Employee
Paper Form Manual
Back Office
Data entry
SPS SOLUTION
STRUCTURED DATA
2
DAYS
30
DAYS
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20. Page 20
ROBOTIC PROCESS AUTOMATION
SHARED SERVICE CENTER LIVE PROJECT: RESULTS
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< 1 year
ROI
70%
Reduction
Handling time
40’000
Transactions
per month
82%
87% 89% 90% 93%
Start
(CW27/2017)
First iteration
(CW35/2017)
Second
iteration
(CW42/2017)
Third iteration
(CW08/2018)
Fourth iteration
(CW24/2018)
Success rate
22. Page 22
E-mail
Swiss Post Solutions | 06.06.2019 | V1 | public | DATA 2019 Storage & Analytics Fachkongress
YOUR CONSULTANT
Lukas Hebeisen
Head of Solution Development & Digital Transformation
Post CH Ltd
Swiss Post Solutions
Pfingstweidstrasse 60b
8080 Zürich
lukas.hebeisen@swisspost.com