Your career, brand, and reputation depend on how well you deliver presentations, both internally and externally. For most people, getting up in front of an audience is a terrifying experience, but it doesn't have to be. By learning a few simple techniques, you can confidently deliver career-boosting technical presentations that won't bore an audience, accidentally tarnish your brand, or limit your career opportunities. Presenting is a craft, not a talent. Those who learn the craft can easily take their careers to the next level.
Increase Customer Adoption with Interactive ContentGavin Austin
Salesforce Case Study: Adding Interactivity to Increase Customer Satisfaction
Presented at the Intelligent Content Conference on how Salesforce built a framework for interactive content, which led to an increase in customer adoption.
Workshop on how to create successful content strategies with interactive content, structured authoring, and Agile development environments. Delivered at TC Camp 2016.
How Writers Can Benefit from Social SoftwareGavin Austin
Presentation on how writers can increase their business value by using collaboration applications, such as Chatter or Yammer. Delivered at at WritersUA, STC Summit 2014, and STC Web Seminars.
Doc is Dead! How Walkthroughs Changed Salesforce's Content StrategyGavin Austin
A case study on why the Documentation and User Assistance team at Salesforce changed its content strategy to include more forms of interactive content.
Get Started with Lightning Web Components Open SourceDeveloper Force
With the announcement of Lightning Web Components (LWC) Open Source, developers can now leverage the same UI framework for building applications on Salesforce, and on any other platform. This opens up new possibilities for simpler code sharing, faster application building, and an overall better developer experience. Learn how to get started with LWC Open Source and how to build your first component.
Implementing a Content Strategy Is Like Running 100 Miles: Painful But PossibleGavin Austin
Presentation on how techniques for finishing 100-mile ultramarathons can help you implement content strategies at large organizations. Delivered at STC Summit '17.
Increase Customer Adoption with Interactive ContentGavin Austin
Salesforce Case Study: Adding Interactivity to Increase Customer Satisfaction
Presented at the Intelligent Content Conference on how Salesforce built a framework for interactive content, which led to an increase in customer adoption.
Workshop on how to create successful content strategies with interactive content, structured authoring, and Agile development environments. Delivered at TC Camp 2016.
How Writers Can Benefit from Social SoftwareGavin Austin
Presentation on how writers can increase their business value by using collaboration applications, such as Chatter or Yammer. Delivered at at WritersUA, STC Summit 2014, and STC Web Seminars.
Doc is Dead! How Walkthroughs Changed Salesforce's Content StrategyGavin Austin
A case study on why the Documentation and User Assistance team at Salesforce changed its content strategy to include more forms of interactive content.
Get Started with Lightning Web Components Open SourceDeveloper Force
With the announcement of Lightning Web Components (LWC) Open Source, developers can now leverage the same UI framework for building applications on Salesforce, and on any other platform. This opens up new possibilities for simpler code sharing, faster application building, and an overall better developer experience. Learn how to get started with LWC Open Source and how to build your first component.
Implementing a Content Strategy Is Like Running 100 Miles: Painful But PossibleGavin Austin
Presentation on how techniques for finishing 100-mile ultramarathons can help you implement content strategies at large organizations. Delivered at STC Summit '17.
Demystify Metadata Relationships with the Dependency APIDeveloper Force
As your org grows, the relationships between different metadata components become more complex. To understand metadata dependencies, we're happy to introduce the new Dependency API that allows queries for metadata dependencies within the org.
Easy No-Code Integrations with External Services and Visual FlowSalesforce Developers
External Services enables you to integrate apps easier without writing a single line of code, making overall development faster than ever. Gone are the days when you had to write lot of repetitive code to manage the hassles of API Integrations. Join us to see how we can use the power of Visual Workflow and External Services to build apps even faster than ever!
This webinar series brings the best of Dreamforce to the Salesforce developer community. This latest edition explores how to make apps smarter with Einstein. Join us and learn more about Einstein Platform Services including Prediction Builder, Bots and our Language and Vision APIs.
A lightning talk on how Salesforce grew its Documentation and User Assistance team from three to nearly 150+ writers. Delivered at Write The Docs San Francisco.
Demystify Metadata Relationships with the Dependency APIDeveloper Force
As your org grows, the relationships between different metadata components become more complex. To understand metadata dependencies, we're happy to introduce the new Dependency API that allows queries for metadata dependencies within the org.
Easy No-Code Integrations with External Services and Visual FlowSalesforce Developers
External Services enables you to integrate apps easier without writing a single line of code, making overall development faster than ever. Gone are the days when you had to write lot of repetitive code to manage the hassles of API Integrations. Join us to see how we can use the power of Visual Workflow and External Services to build apps even faster than ever!
This webinar series brings the best of Dreamforce to the Salesforce developer community. This latest edition explores how to make apps smarter with Einstein. Join us and learn more about Einstein Platform Services including Prediction Builder, Bots and our Language and Vision APIs.
A lightning talk on how Salesforce grew its Documentation and User Assistance team from three to nearly 150+ writers. Delivered at Write The Docs San Francisco.
Want to learn how to publish and distribute your Lightning Components? Join us to learn the steps for packaging Lighting Components and the process to list them on the Lightning Exchange for Components. In this session, we will discuss tips for packaging Components and best practices for managing versioning.
While there are many ways to build integrations with salesforce, one of the fastest growing ways is through the Salesforce REST API. Join us as we explore the current REST-ful mechanisms available to the AppCloud, and see what the next year has to offer. In this session we will discuss the Salesforce REST API structure, Authenticating to the REST API, sObject Manipulation, and Composition through the REST API.
Facing complex business automation requirements? Don't worry, we've got you covered! Attend this session to get hands-on with the App Cloud's powerful process automation tools: Process Builder, Flow, and Apex Code.
Visualforce is GA in Lightning Experience with the Summer '16 release! Join us to learn how to implement business logic with interactive UI by coupling Visualforce and Lightning Components. As well as best practicesfor enabling your Visualforce pages in Lighting Experience.
Curious to know what Lightning Platform is, how you can best develop with it, or looking for specific best practices for implementation? We’ve got the Lightning Platform Product Management team on tap to address some of your most burning questions and help you build apps faster!
Improve Home Healthcare Outcomes with Force.com & the Internet of ThingsSalesforce Developers
Join us to learn how you can use Force.com with inexpensive devices like Twine, the Arduino, and a Pebble Smart Watch, to prompt forgetful patients to take their medication. We'll discuss pillbox configuration, scheduled Apex management, and third-party API integration, along with important issues around HIPAA compliance. You'll leave with new insight around technology trends you can harness to improve patients' lives.
Thought Leadership from Social Sector MastersSalesforce.org
Some of the nation’s leading CRM thought leaders joined together for a lively and entertaining discussion about top marketing and CRM trends and best practices. This presentation is geared for social sector practitioners looking to take top lessons from different industries and apply them to their organization or campus. Tap over 75 years of combined experience on strategies to make customer initiatives successful from these featured thought leaders.
How do we engage high-potential youth in low opportunity settings? Join us to hear how Qeyno Labs is tackling this problem head on through youth hackathons, and hear from salesforce.com employees who mentored at the EssenceFest #YesWeCode hackathon. Together we can close the STEM diversity gap.
Security and Compliance in Regulated IndustriesDreamforce
Healthcare, Financial Services, Government, and all other regulated industries move their data and apps to the cloud to run business faster. With more data unlocked to automate business, managing and tracking user access becomes a paramount task. Join security and compliance experts from Salesforce, Accenture, Deloitte, PWC and Workday to learn best practices on complying with data security and integrity standards in highly regulated industries.
Data Democracy: Use Lightning Connect & Heroku to Visualize any Data, AnywhereSalesforce Developers
Join us as we demonstrate an Open OData Adapter for Lightning Connect. No schema, no code, no build. Just hit "Heroku Deploy" and the endpoint will be live on Heroku with a custom model as an OData service which can then be consumed by Lightning Connect. This session provides a great introduction for IT organizations who want to develop OData services for their backend systems and accelerate Lightning Connect adoption.
Interested in learning about webhook handlers for Force.com? Join us to see how by using Force.com Sites, Apex REST, and JSON & Crypto libraries, we can build our very own webhook handlers for real-time, efficient integration with the Force.com platform. We'll dive into code and build handlers that integrate with a subscription-based billing service, as well as an issue-tracking service.
The Future of Illusions: TC Camp 2019 KeynoteGavin Austin
At most companies, marketing and technical communications rarely unite even though both professions create content. Also, rumors abound that new technologies, such as chatbots and artificial intelligence (AI) might reduce the necessity of both roles or increase internal struggles for their funding. Learn how content created by Salesforce is displacing the future of these illusions.
What the Bot!? How Salesforce Geared Up for ChatbotsGavin Austin
Learn how Salesforce planned and created content for a chatbot feature for millions of customers. See which tools, metrics, and research led to a content strategy to support a variety of globally dispersed industries using new chatbot technology. Attendee takeaways:
*What chatbots are and why you should care
*How to determine a chatbot content strategy
*How to create useful content for chatbots
*How to brace your team for bots
Mistakes to Avoid When You Grow Your Doc TeamGavin Austin
Presentation on lessons learned at Salesforce while growing a Documentation team from 3 to 200+ content creators. Delivered at Write The Docs San Francisco.
What the Bot!? How Salesforce Geared Up for ChatbotsGavin Austin
Presentation on how Salesforce planned and created content for a chatbot feature for millions of customers across a variety of industries. Delivered at Intelligent Content Conference.
Acorn Recovery: Restore IT infra within minutesIP ServerOne
Introducing Acorn Recovery as a Service, a simple, fast, and secure managed disaster recovery (DRaaS) by IP ServerOne. A DR solution that helps restore your IT infra within minutes.
This presentation by Morris Kleiner (University of Minnesota), was made during the discussion “Competition and Regulation in Professions and Occupations” held at the Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found out at oe.cd/crps.
This presentation was uploaded with the author’s consent.
This presentation, created by Syed Faiz ul Hassan, explores the profound influence of media on public perception and behavior. It delves into the evolution of media from oral traditions to modern digital and social media platforms. Key topics include the role of media in information propagation, socialization, crisis awareness, globalization, and education. The presentation also examines media influence through agenda setting, propaganda, and manipulative techniques used by advertisers and marketers. Furthermore, it highlights the impact of surveillance enabled by media technologies on personal behavior and preferences. Through this comprehensive overview, the presentation aims to shed light on how media shapes collective consciousness and public opinion.
0x01 - Newton's Third Law: Static vs. Dynamic AbusersOWASP Beja
f you offer a service on the web, odds are that someone will abuse it. Be it an API, a SaaS, a PaaS, or even a static website, someone somewhere will try to figure out a way to use it to their own needs. In this talk we'll compare measures that are effective against static attackers and how to battle a dynamic attacker who adapts to your counter-measures.
About the Speaker
===============
Diogo Sousa, Engineering Manager @ Canonical
An opinionated individual with an interest in cryptography and its intersection with secure software development.
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Safe Harbor
3. Takeaway
Presenting is a craft, not a talent, and you can learn the craft from:
•Continual practice
•Receiving honest feedback
•Getting a nearly free education at Toastmasters
14. Takeaway
Presenting is a craft, not a talent, and you can learn the craft from:
•Continual practice
•Receiving honest feedback
•Getting a nearly free education at Toastmasters
Thanks, about me, about Salesforce, Q&A at the end, and welcome virtual track attendees!
Keep the lawyers employed.
TMs is an international non-profit to enhance speaking and leadership skills.
INTROVERT/EXTROVERT - Fear, observation, risks, personality, conferences, Toastmasters, re/awards. Story 1: Brilliant mind a failure; Story 2: In front of the CEO. I observed, learned, and eventually won speaking awards.
Told my story, these are the talking points that include the best practices that I’ll cover. They’re how I got to become an award-winning speaker, and you can use them too!
Very few people have died while public speaking. You’ve probably gone through much scarier things than public speaking. Think of some hard experiences in life that you’ve gone through. Johnny Carson almost threw up every night… Harness that nervous energy. Have fun with it. Speakers usually only make mistakes if they’ve told the audience that they’ve made a mistake. Plus, in the grand scheme of things, people probably won’t remember much of your presentation anyway! PLUS – it’s an honor to speak, an honor to be asked to participate in a conference. Think of that validation instead of the fear!
People have paid to see you. Look around. Think of the airfare, the registration costs, hotel costs, not to mention what else that every member of this audience could do with this time. As a speaker, I—you—are obligated to deliver the goods, give an audience its money’s worth, whether at a conference or at a meeting. Fortunately, or unfortunately, you have to compete with people’s limited attention spans, cell phones, text, and Twitter updates, so this culture kinda obligates you to be entertaining in a preso to capture the audience’s attention and make them think you’re worth the ticket that they’ve paid. Pretend. Shout. Improvise. Be exciting, otherwise you’ll be out of a speaking gig. And everyone has to speak these days…. And, have you ever been to a presentation that wasted your time. How did you feel? How much money did you or your business lose? Would you want to do that to people? PLUS – know your audience and what they need.
Get to the business value. How many times have you sat through a preso that never got to the point. Or, it didn’t have anything to do with what the tile of the preso was. Or, you felt like your time was wasted because the main point was nothing that you expected from reading the program or agenda? Get to the business value. And focus on “You.” Say, “You” a lot. The audience wants to know how everything relates to them, not how it relates to, well, “I.” Do you really care what “I” think? Probably not! But you might care about what I think if the information relates to your job, your income, your company, your education.
Remember the Where’s the Beef ad? How about the….
Movement and demeanor set the mood. What do you think about when I say, Bill O’Reilly, Oprah Winfrey, or Mr. Rodgers? Let me tell you two stories about body language: 1) the elephant; 2) the wedding ring.
Have a beverage for prop and how it’s bad.
Personal experience and stories are memorable, stats and blurbs of text aren’t. I don’t mean to diminish the importance of a historical event, but a story is engaging, captivating… The same is true for technical jargon. Big words, fancy terms, stats, measurements, none of those mean anything to an audience unless you frame it into context. Marathon example—city distances.
Slides are the easiest way to lose an audience. Ever hear of “Death by PowerPoint”? How many times have you gone to a presentation, and the person just read the slides. I don’t know about you, but I feel like my time is wasted—why not just email me the slides to read? Then there’s the audience fighting to read the slides and listen to the presenter at the same time. That makes for an unpleasant, perhaps schizophrenic experience. The audience wants to hear you, not read your slides. They can always read at home and not pay the airfare, registration, or hotel fees. PLUS – Back to audience: some audiences, such as a UI design conference, will need visuals—it all depends on what your audience needs… No hard and fast rules for slides, all about audiences’ needs.
Request questions at the end. Do you like it when people interrupt a presentation? Usually, if a person keeps asking questions and interrupting after they’ve been told to hold their questions, the audience will turn on them. Then, you don’t have to do a thing!
Practice makes perfect. Builds confidence. Know the material. Look more professional. Do a practice run with your co-workers. Get feedback. Get honest feedback. The more you prepare, rehearse, the more you know the material, the less likely you’ll make a blunder. You might want to say your preso out loud to your cat or partner a couple of times just to hear your voice, to hear where you need more work, to hear where you can be better, so that when you get on stage, you’ll have more knowledge, confidence, and less fear, to deliver the goods. PLUS – Professionalism with dress, conference/meeting organizers—remember, it’s an honor to be there!
Now it’s time for my favorite part of the session. Feel free to connect with me on LinkedIn and ask questions.`