1. Austin Hatfield
4301 Michel Court, Murrysville, PA 15668
412-667-9493 e: austinhat159@gmail.com
Objective – Apply my customerexperience to the commercialbusiness.
Experience:
Dec 15 – present PNC Bank, Consumer Lending, Pittsburgh, Pa
 Mitigation of default situations for auto and personal loan accounts
 Exceeded monthly revenue targets for loan resolution generating over
$1 million while maintaining a positive customer experience
Mar 13 – Oct 14 Rolling Fields Golf Course, Golf Course Manager, Murrysville, Pa
 Ensured high customer satisfaction by working closely with the league
presidents and consumer groups and achieving committed service
quality/brand of Rolling Fields to deliver a great golf experience
 Enhanced profit/ loss controls with finance team, ensuring financial
controls and visibility for ownership
 Created a more efficient recording system in the courses database
 Manager responsibilities for all aspects of the club
Organizations:
 Youth Golf Organization of Westmoreland County
 PNC Prep EBRG (Prep Employee Resource Group)
 PNC Grow Up Great Volunteer
ComputerSkills:
 Technology skills include full Microsoft Office Suite, Mainframe based Legacy
Banking Apps
 Social Media tools such Avention, Discoverer.org, Linked in, and Data.com
Interests:
 Avid Sports Fan – Baseball, Football, Hockey and Golf
Education:
University of Pittsburgh - Bachelor of Arts and Science, Cultural Anthropology and History
Minor Graduated May 2015