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Crossing the Chasm –  Attracting, Engaging & Supporting the Conscious Traveller SPTO Workshop, May 17th, Fiji Anna Pollock, DestiCorp UK Ltd
Two roads diverged in a wood, and I--  I took the one less traveled by,  And that has made all the difference. (Robert Frost)
Two Roads: Two Kinds of Travel  Mass  Industrialised Tourism  Impulse, Frequent, “a right” Comfort & Convenience The Packaged Product PRICE the decision factor VOLUME Abundance of Choice Price Transparency Commodification Standardization Homogenization Automation Sameness Customers as Targets No Frills or No Surprises SUCCESS = VOLUME OF VISITORS
Two Roads: Two Kinds of Travel  Micro Travel  Considered, cautious Seeking VALUE & meaning Travellers want to engage, participate Transforming VALUE & YIELD Uniqueness= scarcity Price Transparency Comparisons difficult because… Experiences Not Products Local sourcing, hand made Diversity Personal Customers are Co-creative Partners Promise of an Experience that PULLS SUCCESS = NET BENEFIT TO HOST COMMUNITY Mass  Industrialised Tourism  Impulse, Frequent, “a right” Comfort & Convenience The Packaged Product PRICE a key decision factor VOLUME Abundance of Choice Price Transparency Commodification Standardization Homogenization Automation Sameness Customers as Targets No Frills or No Surprises SUCCESS = VOLUME OF VISITORS
RECESSION AS PUNCTUATION POINT Don Tapscott  RECESSION AS CHANGE ACCELERATOR Anna Pollock
 
New Consumers  still want MORE, but they are defining that differently. Not more shiny trifles and mountains of consumer goods but, rather, more meaning, more deeply felt connections, more substance and a greater sense of purpose. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Source: Euro RSCG  The New Consumer in the Era of Mindful Spending
 
 
 
Source:  The Darwinian Gale , The Futures Company 2010
1950s – 1990s 1990s - 2007 After 2008 Source:  The Darwinian Gale , The Futures Company 2010
 
 
 
CONSCIOUS.TRAVEL  ©
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The Conscious Consumer The Conscious Consumer Report , 2009, BBMG
The Conscious Consumer Report, 2009, BBMG
How will these trends impact travel? What Might a  Conscious Traveller Look Like?  ©
CONSCIOUS.TRAVEL  ©   ,[object Object],[object Object],[object Object]
Conscious Travellers... Why bother?
Why Attract, Engage & Support the Conscious Traveller? If you get it right, they’ll .. ,[object Object],[object Object],[object Object],[object Object]
Conscious Travellers... the essentials
Conscious Travellers are  Wired to Share
Conscious Travellers are  Wired to Share
New Consumers are more than twice as likely to ,[object Object],[object Object],[object Object]
“ Enlighteneds” are three times more influential than aspirationals
All Business is now SOCIAL Markets are conversations Listen don’t shout ATTRACT don’t promote Engage & Support, Don’t Push
 
 
Conscious Travellers are  Wired to ENGAGE with what’s REAL, ONE-OFF, UNIQUE and LOCAL ,[object Object],[object Object],[object Object]
http://www.localtravelmovement.com/ http://www.localyte.com / http://www.youtube.com/watch?v=D4_c3E2aTxo http://www.spottedbylocals.com/
Conscious Travellers are  Wired to CARE  “ Purpose is the new passion Participation in the new consumption” BBMG
Support Their Causes Let Them  Participate and Co-Create
 
You are NOT selling PRODUCTS!
You are evoking FANTASIES and creating MEMORIES!
The Place is a Setting for People to FEEL.. bigger and better!
 
Be Inspired! ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Attracting, Engaging, Supporting the Conscious Traveller

  • 1. Crossing the Chasm – Attracting, Engaging & Supporting the Conscious Traveller SPTO Workshop, May 17th, Fiji Anna Pollock, DestiCorp UK Ltd
  • 2. Two roads diverged in a wood, and I-- I took the one less traveled by, And that has made all the difference. (Robert Frost)
  • 3. Two Roads: Two Kinds of Travel Mass Industrialised Tourism Impulse, Frequent, “a right” Comfort & Convenience The Packaged Product PRICE the decision factor VOLUME Abundance of Choice Price Transparency Commodification Standardization Homogenization Automation Sameness Customers as Targets No Frills or No Surprises SUCCESS = VOLUME OF VISITORS
  • 4. Two Roads: Two Kinds of Travel Micro Travel Considered, cautious Seeking VALUE & meaning Travellers want to engage, participate Transforming VALUE & YIELD Uniqueness= scarcity Price Transparency Comparisons difficult because… Experiences Not Products Local sourcing, hand made Diversity Personal Customers are Co-creative Partners Promise of an Experience that PULLS SUCCESS = NET BENEFIT TO HOST COMMUNITY Mass Industrialised Tourism Impulse, Frequent, “a right” Comfort & Convenience The Packaged Product PRICE a key decision factor VOLUME Abundance of Choice Price Transparency Commodification Standardization Homogenization Automation Sameness Customers as Targets No Frills or No Surprises SUCCESS = VOLUME OF VISITORS
  • 5. RECESSION AS PUNCTUATION POINT Don Tapscott RECESSION AS CHANGE ACCELERATOR Anna Pollock
  • 6.  
  • 7.
  • 8. Source: Euro RSCG The New Consumer in the Era of Mindful Spending
  • 9.  
  • 10.  
  • 11.  
  • 12. Source: The Darwinian Gale , The Futures Company 2010
  • 13. 1950s – 1990s 1990s - 2007 After 2008 Source: The Darwinian Gale , The Futures Company 2010
  • 14.  
  • 15.  
  • 16.  
  • 18.
  • 19. The Conscious Consumer Report, 2009, BBMG
  • 20. How will these trends impact travel? What Might a Conscious Traveller Look Like? ©
  • 21.
  • 23.
  • 25. Conscious Travellers are Wired to Share
  • 26. Conscious Travellers are Wired to Share
  • 27.
  • 28. “ Enlighteneds” are three times more influential than aspirationals
  • 29. All Business is now SOCIAL Markets are conversations Listen don’t shout ATTRACT don’t promote Engage & Support, Don’t Push
  • 30.  
  • 31.  
  • 32.
  • 33. http://www.localtravelmovement.com/ http://www.localyte.com / http://www.youtube.com/watch?v=D4_c3E2aTxo http://www.spottedbylocals.com/
  • 34. Conscious Travellers are Wired to CARE “ Purpose is the new passion Participation in the new consumption” BBMG
  • 35. Support Their Causes Let Them Participate and Co-Create
  • 36.  
  • 37. You are NOT selling PRODUCTS!
  • 38. You are evoking FANTASIES and creating MEMORIES!
  • 39. The Place is a Setting for People to FEEL.. bigger and better!
  • 40.  
  • 41.

Editor's Notes

  1. The newtorked commuity