This document describes IBM WebSphere Commerce capabilities and references of atSistemas. It details atSistemas' experience and services related to IBM WebSphere Commerce including development centers, technical offices, hosting, administration, licenses, go-live support, maintenance, and projects carried out in conjunction with IBM. Key clients that atSistemas has provided IBM WebSphere Commerce services for are also listed.

1. IBM WebSphere Commerce
Commercial capabilities and references

2. Founded in 1994
Sustained growth
FY2013: >500 IT experts, € 23M turnover
Offices in Madrid, Barcelona, Cádiz, Zaragoza and A Coruña.
IBM Premier Business Partner, Managed Service and Primary Support Provider.
Extensive experience in IBM WebSphere Commerce
The only partner authorised to provide service in the SaaS business model

3. IBM WebSphere Commerce
According to the most prestigious analysts, IBM WebSphere Commerce is the leading e-commerce solution on the market. It is also supported by a host of best- of-breed satellite products:
•Sterling
•Coremetrics
•Tealeaf
•Unica
Source: Forrester Wave™ B2B Commerce Suites, Q4’13

4. Training
Architecture
atSistemas Services Portfolio
Project
Management
Office
SOLR Infrastructure
Implementation and maintenance
Assets
Migration
QA
•Environment configuration management
•Application Feature Packs
•CDN integration
•WCBD / continuous integration
•Activation of SOLR
•Activation of SEO
•Caching Best Practices
•B2B and B2C end-to-end implementation
•Application of FixPacks
•Mobile (web/ hybrid)
•Methodology
•E-commerce development , maintenance and testing centre in Cádiz
•Custom tag CDN
•PayPal and Adyen gateways
•Member-Get- Member
•Gift Card
•Widgets (FEP 6 and 7)
•Translation Tool
•Precision Marketing Workshop
•Technical Training
•Price List
•Attribute Dictionary
•Aurora
•Faceted Navigation
•SOLR Infrastructure
•Audit – Infrastructure
•Code Audit
•Advanced Consultancy
•Technical Office - Organisation
•Full audit of the installation
•Project Management Office
atSistemas Commerce Technical Office: WebSphere Commerce SaaS

5. Capabilities - Development Centre
atSistemas WebSphere Commerce Development Centre Jerez de la Frontera (Cádiz)
•Quality enhancement
•Cost reduction
•Heightened productivity
•Specialisation
•Less rotation
•Meeting deadlines
•Ability to rapidly increase production capacity
•Ability to react
•Flexibility
Technical analysis, development and testing services
Benefits

6. atSistemas Commerce Technical Office: Las Rozas (Madrid)
Architecture and systems-related services
Capabilities - Commerce Technical Office
•Project support unit
•Highly specialised
•Remote management; WAS/BBDD/WC
•Infrastructure Audit
•Flexible collaboration scenarios
•Guarantee of best practices
•Quality assurance (QA)
•Monitoring active facilities
•Methodology
Capabilities

7. atSistemas WebSphere Commerce SaaS: Hosting, administration, licences, GoLive, maintenance
Getting started quickly…
Capabilities - WebSphere Commerce SaaS
•All-inclusive monthly payment
•Cost optimisation
•Rates adjusted to real needs
•Flexibility and adaptation to the business
•Allows for sustained growth
•Managed by expert centres
•Short roll-out time
•Advanced technological platform
•Starting point for new scenarios
Features

8. 12 years online experience in the fashion outlet industry
FY 2012 € 422M
Present in 55 countries on Europe, the Middle East and Asia
Market leaders in Spain, Italy, Brazil and Mexico

9. Migration of international e-commerce platforms
Following acquisition of the German company Dress for Less, Privalia sought to modernise and unify all their stores on a single world-class e-commerce platform, and therefore required a strategic plan for systems migration based on IBM WebSphere Commerce. This responsibility was entrusted to atSistemas as prime contractor.
The project involved many offices: atSistemas (Barcelona, Madrid, Cádiz) and Privalia (Barcelona, Frankfurt), making intensive use of powerful software development methodologies such as Scrum.
After the GoLive of the first shop to be migrated, Haburi, atSistemas began to provide the corrective and development maintenance service through a mixed team between Barcelona y and the development centre in Jerez de la Frontera (Cádiz).

10. Implementation of a WebSphere Commerce technical office that provides guidelines and monitoring for all the projects on the platform.
Implementation of the Adyen payment gateway
Implementation of the Clara gateway specifically for Germany
Improvement of Dataload to enhance performance in the night window
Optimised SOLR architecture
Development of the Translation Tool as an asset to speed up multilingual development of the catalogue
Advanced management of SEO and SEM
Numerous additional functions such as improved marketing spots, Member-Get-Member functionality, newsletters, inventory updates, etc.
Outstanding subprojects

11. Engaged in children's fashion since the late 1970s
2012 FY: € 242 M
Present in 63 countries worldwide
150 propriety shops and 8,000 points of sale

12. Corrective and development maintenance of the e-commerce
Mayoral requested the presence of atSistemas both during GoLive and post– GoLive to ensure proper development of the platform. The following tasks were involved:
•Management of IBM WebSphere Commerce and WAS. This service is provided from our Management and Remote Analysis Service (SAAR).
•The corrective and (minor) development maintenance service was provided from our development centre in Jerez de la Frontera.

13. The partnership with Mayoral derived from an audit requested due to a months-long delay by a third party in launching the IBM WebSphere Commerce store.
Various recommendations mainly in the areas of performance & caching were included in the report to enhance implementation of the tool.
Thanks to the confidence shown by atSistemas, Mayoral requested our presence during the GoLive and Post-GoLive phases.

14. Worldwide recognition in the optics sector since 1961
2012 FY € 7,086 M
More than 70 thousand employees in offices worldwide

15. IBM WebSphere Commerce Audit and Action Plan
Since Ray-Ban's online shop went live the platform suffered constant stability issues with the resulting strong impact in terms of sales and customer perception.
Luxottica therefore contacted atSistemas to ascertain our competence with IBM WebSphere Commerce. After positively evaluating our Technical office with senior architects, our references and our proven methods, they requested an audit of the systems at their facility.
In addition to the audit, the service includes the design of an action plan to resolve the issues detected.

16. Fashion retail
2012 FY: € 300 M
Present in Spain, Portugal and France
More than 240 propriety stores

17. Maintenance and Management of IBM WebSphere Commerce
Responsible for the operation, control and management of Blanco's IBM WebSphere Commerce servers in all environments (from development through various intermediate levels of testing and staging to production).
This partnership began in response to a specific task performed by atSistemas to resolve a critical problem in Blanco's production environment in November 2013. The incident was rapidly resolved by our Remote Management and Analysis Service (SAAR).

18. Previously we had provided corrective and development maintenance for Blanco's virtual shop in conjunction with IBM, taking care of tasks such as:
•Product catalogue queries.
•User data maintenance (registrations, cancellations and amendments).
•Payment method management.
•Messaging system for sending e-mails confirming payment.
•Management of various languages.

19. Fashion retail
2012 FY € 954 M
Highly internationalised with expansion plans in countries such as Russia, China and Mexico
More than 1,900 stores

20. Responsible for planning, implementation and management of various business test cases identified by both Cortefiel's e-Commerce area and by atSistemas on the basis of experience gained in similar projects.
Once the development was concluded and the specific functional solutions required by the customer had been implemented, Project Management decided to harness the capabilities of atSistemas (Jerez Test Centre plus specialised consultants) to lead this strategic phase of the project prior to GoLive.
IBM WebSphere Commerce business model testing unit

21. IBM WebSphere Commerce
Projects carried out in conjunction with IBM

22. Projects carried out in conjunction with IBM
Inditex
atSistemas provided AVP support to the IBM WebSphere Commerce e- commerce platform at the architecture and performance levels.
Adveo – Unipapel
atSistemas provided assistance to IBM for implementation of WebSphere Commerce in the on-line shop it is developing.
Salvatore Ferragamo
atSistemas provided AVP support to the IBM WebSphere Commerce e- commerce platform at the architecture and performance levels.

23. atSistemas Clients
atSistemas

24. Our Clients
MEDIA
PROFESSIONAL SERVICES
IT SERVICES
TOURISM & HOSPITALITY
MARKETING & ADVERTISING
INTERNET & E-COMMERCE
MANUFACTURING & UTILITIES
FINANCE & INSURANCE
TELCO
EDUCATION
PUBLIC SECTOR
HEALTHCARE, PHARMA & BIOTECH
MISCELLANEOUS
RETAIL & CONSUMER GOODS
PUBLISHING
Finance & Insurance
Aegon España
AlfaBank *
AllFundsBank
Allianz Seguros
American Life Company – AIG Life
AndBank
Aon Gil y Carvajal
Aresa Seguros de Salud
Autoclub Mutua Madrileña
Aviva
Banco de España
Banco de Santander
Banco del Emigrante *
Banco Popular *
Banesto
Bankia
Bankinter
Barclays *
BBVA
BBVA Bancomer
BBVA Portugal
BME – Bolsas y Mercados Españoles
BNP Paribas
Caixa Andorrana de la Seguretat Social
Caixa d’Enginyers
Caixa Laietana *
CaixaNova *
Caja Madrid
Cajamar
CajaSol
Caser Seguros
Caser Gestión Técnica
CECA
Centro RACE Asistencia
Comercia Global Payments (Grupo La Caixa)
Consorcio de Compensación de Seguros
Credit Andorrà *
Credit Suisse
Deutsche Bank
FIATC
Franquicias Plus
Generali Seguros
GES Seguros
Génesis Seguros
Groupama Seguros
Grupo Catalana Occidente
Grupo Empresarial RACE
Grupo MAPFRE
Ibermutuamut
ING Direct
Infobolsa *
Instituto de Crédito Oficial
ISBAN
La Caixa *
La Previsión Mallorquina de Seguros
Liberty Seguros
Línea Directa Aseguradora
Línea Directa Asistencia
Mora Bank
Mutua General de Seguros
Mutua Madrileña
Mutua Madrileña Globalis
Mutua Madrileña Hogares
Mutuactivos
Mutuauniversal
Ocaso Seguros
Pelayo Mutua de Seguros
Privat Bank
Produban
Rural Servicios Informáticos *
Santander Back Offices Globales
Seguros Santa Lucía
Seguros El Corte Inglés Vida
Servicios Médicos Auxiliares
Sermepa *
TasaMadrid *
Unión de Automóviles Club
Verti Seguros
Visual Trader Systems
* Not as a main contractor

25. Internet & eCommerce
Bodaclick
B2B 2000
Cashlog
Idealista.com
Ingenico Iberia
Internet Security Auditors
Globaliza
Privalia
Rumbo.es
Social Point
TheRanking
Unience
Manufacturing & Utilities
Adasa Sistemas
Adif
Aguas de Barcelona
Aeroconseil
Alstom España
BAMESA
Biocon Española
CAF
Canal de Isabel II
Cementos Asland
Cementos Molins
Cementos Molins Industrial
Cementos Portland
Certio ITV
ENDESA *
EUFER Energías Renovables
Europastry
Ficosa International
Gas Natural *
Global Energy Services GES
Grupo Autoliv
GT Motive
Iberdrola *
Iberdrola Inmobiliaria
Iberia
INITEC Energía
INTA *
ITP
LG Electronics
NEXUS Energía
PSA Peugeot Citroën
PROPAMSA
PRECONSA
Ramondín Cápsulas
Renault *
RENFE *
Roca Corporación Empresarial *
Tecsidel
Telespazio
Trasmediterranea
Unión Fenosa
Wincor Nixdorf
Professional Services
Accenture
Cibernos Consulting
Compass Group
Enomina
Eral Grup
Elzaburu
Eurest – Compass Group
FJORD
Franquicias Plus
GICO
Iberley
Noesis Análisis Financiero
Noster Finance
PwC
Quidaw Soft
Tesera de Hospitalidad
Think Ahead & Go
Top Human Capital
USG People España
* Not as a main contractor
Our Clients
MEDIA
PROFESSIONAL SERVICES
IT SERVICES
TOURISM & HOSPITALITY
MARKETING & ADVERTISING
INTERNET & E-COMMERCE
MANUFACTURING & UTILITIES
FINANCE & INSURANCE
TELCO
EDUCATION
PUBLIC SECTOR
HEALTHCARE, PHARMA & BIOTECH
MISCELLANEOUS
RETAIL & CONSUMER GOODS
PUBLISHING

26. IT Services
3 & Punt Solucions Informatiques
AKKA Technologies
Alfa9
Altran CIS
APGISA
Atos Origin
Aurensis
Ayesa AT
BanSabadell Information System
The Birchman Group
Calculo SA
Capgemini España
Carver Advanced Systems
Coritel
Datik – Grupo Irizar
DocToData
DXD Applications & Solutions
Embat Consultors
EMR Software
Engisoft
Everis
Expertus Technology Services
Fihoca
Fujitsu
GFT Consulting
Gneis
Grupo LEM
Help Print Solutions
Hibu Connect
HotelBeds Technology
IBM
IBM Malta
INDRA
Informática El Corte Inglés - IECISA
Ingenico
INSA
Internet Security Auditors
Lem
Lobdia Servicios
LUZ Tecnologías de la Información
MAPFRE Tech
Meta4
MindCurv
Morse
Navento
Oficina de Cooperación Universitaria
Oracle
Pasiona Consulting
Penta MSI
Pitss.Con
Realian Consult
Siconet Ingenieros
Silk Aplicaciones
SoftMachine
Steria Iberica
Sun Microsystems
Tahbit Software
TCP Sistemas
Tecnocom España
Tecnocom Telecomunicaciones
Uniway
Unitronics
Vector Software Factory
Vsistemas
WeDoIt – Sociedad de tecnologías
Zemsania
Media Atresmedia
Chello Multicanal
Corporación RTVE
Linka Media Solutions
Telecinco – Grupo Mediaset
Televisió de Catalunya TV3
PubliEspaña – Grupo Mediase
Our Clients
MEDIA
PROFESSIONAL SERVICES
IT SERVICES
TOURISM & HOSPITALITY
MARKETING & ADVERTISING
INTERNET & E-COMMERCE
MANUFACTURING & UTILITIES
FINANCE & INSURANCE
TELCO
EDUCATION
PUBLIC SECTOR
HEALTHCARE, PHARMA & BIOTECH
MISCELLANEOUS
RETAIL & CONSUMER GOODS
PUBLISHING
* Not as a main contractor

27. Telco
Atresmedia
Chello Multicanal
Corporación RTVE
Linka Media Solutions
Telecinco – Grupo Mediaset
Televisió de Catalunya TV3
PubliEspaña – Grupo Mediaset
Marketing & Advertising
ADLPartner
Alimarket
Buongiomo MyAlert
Buongiorno S.p.A
Delta Media
Digital Click Media
Grupo Bassat&Ogilvy
Grupo PDM
Infodirect
LinkMedia Solutions
Lumata
Seamos Marketing
Yell-TPI
Public Sector
AEAT *
Ancert – Agencia Notarial de Certificación
Banco de España
BASE – Gestió d’Ingressos
Cabildo Insular de Tenerife
Corporación RTVE
Correos *
Departamento Técnico Ministerio de Defensa
Dirección General de Patrimonio *
Dirección General de Tráfico *
Eprinsa – Diputación de Córdoba
Escola d’Administració Pública de Catalunya
Fábrica Nacional de Moneda y Timbre
Fundación Española para la Ciencia y la Tecnología - FECYT
Fundación Innovamar
Generalitat de Catalunya *
Govern D’Andorra
INTECO
Junta de Andalucía
Junta de Castilla-La Mancha
Ministerio de Justicia
Ministerio de la Presidencia
Ministerio de Medioambiente *
Senado
Tragsatec
Healthcare, Pharma & Biotech
AAIPharma
Aresa
Dravet Syndrome Foundation
Federación Farmacéutica
Grifols
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Nuvisan
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MEDIA
PROFESSIONAL SERVICES
IT SERVICES
TOURISM & HOSPITALITY
MARKETING & ADVERTISING
INTERNET & E-COMMERCE
MANUFACTURING & UTILITIES
FINANCE & INSURANCE
TELCO
EDUCATION
PUBLIC SECTOR
HEALTHCARE, PHARMA & BIOTECH
MISCELLANEOUS
RETAIL & CONSUMER GOODS
PUBLISHING
* Not as a main contractor

28. Tourism & Hospitality
AC Hotels – Marriott
Barceló Viajes
HotelBeds Spain
Hotel Auditorium
Instituto Tecnológico Hotelero
JumboTours
OccidentalHoteles *
Pullmantur
RIU-Hotels
Rumbo.es
Sehrs Tourism
Viajes El Corte Inglés
Education
ESERP Business School
ESADE
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UNED
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Universitat Oberta de Catalunya (UOC)
Universidad de las Palmas de Gran Canaria
Universidad Rey Juan Carlos I (URJC)
Universitat Rovira i Virgili (URV)
Publishing
Grupo SM
Elsevier
Ediciones Francis Lefebvre
Retail & Consumer Goods
Ahorramás
Alcampo
ARAMARK -Servicios Catering
Avon
Bacardi España
Blanco
Bricor
Carrefour *
Cefa Toys
Centro Comercial Portugal
Condis
Daba
Decathlon España
Desigual – ABASIC S.L.
DIA
Dinosol *
El Corte Inglés
Europastry
Inditex
L’Oreal
Leroy Merlín
Luxottica Group
Mayoral
Telecor
Reckitt Benckinser España
Miscellaneous
Portic
FC Barcelona
Gibara
Grupo Julià
Opexlean
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Securitas Direct
Tinsa Tasaciones Inmobiliarias
Our Clients
MEDIA
PROFESSIONAL SERVICES
IT SERVICES
TOURISM & HOSPITALITY
MARKETING & ADVERTISING
INTERNET & E-COMMERCE
MANUFACTURING & UTILITIES
FINANCE & INSURANCE
TELCO
EDUCATION
PUBLIC SECTOR
HEALTHCARE, PHARMA & BIOTECH
MISCELLANEOUS
RETAIL & CONSUMER GOODS
PUBLISHING
* Not as a main contractor

29. 902 888 902
Valle de Alcudia, 3
28232 Las Rozas, Madrid
Passeig de Gràcia, 55 8º-4º
08007 Barcelona
atSistemas.com
info@atsistemas.com