4. 3
• Unlocking the potential in our products
• Help you ship code faster
• Innovations we are launching today

5. Plugin Ecosystem

6. 800
Plugin Ecosystem
50% more plugins
600
400
2010 2011

7. Plugin Ecosystem
Commercial Plugins

8. Plugin Ecosystem
Commercial Plugins

9. Plugin Ecosystem
Commercial Plugins
80

10. 205
Plugin Ecosystem
120 new commercial plugins
80

11. Universal Plugin Manager

12. Universal Plugin Manager
Bundled with JIRA and Confluence

13. Universal Plugin Manager
Bundled with JIRA and Confluence
Bundled for all other products

14. Universal Plugin Manager
Bundled with JIRA and Confluence
Bundled for all other products
No restart in JIRA 4.4

15. 21
Releases

16. Installs
and tap
Upgrades
tap

17. “ We should force detainees at Guantanamo Bay to
install JIRA as a form of punishment
”
Chris Utley - 25th May 2011

19. POWERED BY

20. Saving you time
Install/Home folder selection
JRE bundled
Port configuration
Installing as a service
License fetch for evaluators
Setup Wizard external DB config

21. Saving you time
Install/Home folder selection
JRE bundled
Port configuration
Installing as a service
License fetch for evaluators
Setup Wizard external DB config

22. Saving you time
Install/Home folder selection
JRE bundled
Port configuration
Installing as a service
License fetch for evaluators
Setup Wizard external DB config

24. Backup

25. Backup Search for plugins
More backup Config changes
Even more backup Restore
Read xkcd $%&!#$@!
Check customizations R.I.P.

26. 1
simple goal

27. 1
12
9 3
6
simple goal

29. Upgrades: Saving you time
Upgrade-friendly settings
Plugin compatibility
Settings migration
Customisations report
In-place DB migration

30. Upgrades: Saving you time
Upgrade-friendly settings
Plugin compatibility
Settings migration
Customisations report
In-place DB migration

31. Available in Beta

32. Available in Beta

41. ?

42. How do I create a
project?
?

43. How do I create a
project?
What’s an issue?
?

44. How do I create a
project?
What’s an issue?
How do I make
?
pages look nice?

45. How do I create a
project?
What’s an issue?
How do I make
?
Can I change
pages look nice?
security of a page?

46. ?

47. ?

51. ?

54. Interactive, step-by-
step tutorials
Easily track progress
Out-of-the-box
onboarding

55. “Easy to follow starter
guide, would be great “Awesome. Will
for new employees.” save me heaps of
time!”
“Sorely needed...better than wiki
and JIRA-champions spending
hours training others.”

59. For less than a cup of coffee

60. One more thing...

62. Atlassian Support
Andrew Rallings
VP of Support, Atlassian

63. Legendary
Service

64. 1
Product Quality

65. Top 3
Install and Upgrade
Plugin Issues
User Management

66. Top 3
Component New Feature
Install and Upgrade New Installers
Universal Plugin
Plugin Issues
Manager
User Management Integrated LDAP

67. Top 3
Component New Feature
Install and Upgrade New Installers
Universal Plugin
Plugin Issues
Manager
User Management Integrated LDAP

68. Top 3
Component New Feature
Install and Upgrade New Installers
Universal Plugin
Plugin Issues
Manager
User Management Integrated LDAP

69. Top 3
Component New Feature
Install and Upgrade New Installers
Universal Plugin
Plugin Issues
Manager
User Management Integrated LDAP

70. 32%
Your top 3

71. 4,500
Bugs fixed

72. 375
Per Month

73. 90
Per Week

74. 18
Per Weekday

75. 30 days
Bugs fixed

76. 15
30 days
Bugs fixed

77. 2
Self-Service

80. Self Service - Support Tools Plugin
Shipping

81. Self Service - Support Tools Plugin
Shipping Download
(plugins.atlassian.com)

84. blogs.atlassian.com : “Virgil”

86. 34% more KB articles

87. 34% more KB articles

88. 1 in 2 this KB helped
34% more KB articles

89. 58

90. answers.atlassian.com

91. KB

92. Contact Rates

93. 10%
Contact Rates

94. 3
Awesome Support

95. 12 12 12 12 12
9 3 9 3 9 3 9 3 9 3
6 6 6 6 6

96. Jan 2010
Europe East Coast West Coast APAC
Issues Logged Available Support

97. Summit 2010
Europe East Coast West Coast APAC
Issues Logged Available Support

98. Summit 2011
Europe East Coast West Coast APAC
Issues Logged Available Support

99. 20%
Outside working hours

100. Out of Hours Workflow

101. Out of Hours Workflow

102. Priority Initial Response Times
Production system down 1 hour response time
Critical application problem 4 hour response time
Major application issue 8 hour response time
Minor application issue 24 hour response time

103. +25%
faster

104. 85%
Customer Satisfaction

105. FishEye Crucible Clover Bamboo
Dev Tools Support

106. 12 Mth
% of Issues
Change
Initial Response
95% 45%
Time
Overall
80% 20%
Resolution Time
Customer
85% 10%
Satisfaction
Dev Tools Support

107. Awesome
Product Quality Self Service
Support
Improved
New Installers Hercules
Coverage
Universal Plugin Out of Hours
Virgil
Manager Workflow
Improved
Integrated LDAP Improved KB
DevTools
Improved Bug
Answers ??
Fixing

108. Installation and
Upgrade

109. New Product

110. Weekend Support
for Critical Issues
Available July 1st

111. your cost ?

112. $0
your cost

113. Awesome
Product Quality Self Service
Support
Improved
New Installers Hercules
Coverage
Universal Plugin Out of Hours
Virgil
Manager Workflow
Improved
Integrated LDAP Improved KB
DevTools
Improved Bug
Answers Weekend Support
Fixing

114. Other Support Sessions
• Later Today
• 5 Tips for an Awesome KB - 1:45pm
• Youʼve Got Questions, Youʼve Got ANSWERS - 2:15pm
• Unifying Team processes with JIRA Wallboards - 2:15pm
• User Management in JIRA and Confluence - 2:30pm
• Yesterday - check out the video
• Self Help Tools for Admins (Support Tools Plugin)

115. Unlock the
potential

116. Unlock the
potential

117. Unlock the
potential Plugins

118. Unlock the POWERED BY
potential Plugins Installer & Upgrader

119. Unlock the POWERED BY
potential Plugins Installer & Upgrader
University

120. Unlock the POWERED BY
potential Plugins Installer & Upgrader
University Support

121. Unlock the POWERED BY
potential Plugins Installer & Upgrader
“Install in real-time”
Atlassian Guru Room, 2pm
“Get your questions answered” University Support
AtlasBar - 1:30-5pm

122. Shipping code faster

123. Waterfall

124. Waterfall

125. Agile
Release Cycle

126. Agile Lean Startup
Release Cycle

127. Agile Lean Startup DevOps
Release Cycle

128. Concept
Launch Track Plan
Build

130. Fast Feedback

131. Fast Feedback

135. Distributed Version Control
Offline access
Speed

136. Distributed Version Control
Offline access
Speed
Frequent commits

137. Distributed Version Control
Offline access
Speed
Frequent commits
Ease of merging

141. Visualising code

142. Douglas
video

143. Commit Graph
Commits
Issues
Reviews
Configurable

144. Builds

145. Builds

146. Tasks

147. Tasks

148. Stages

149. Parallel Builds

150. Artifact Passing

151. Artifact Passing

152. Artifact Passing

153. Artifact Passing

154. Artifact Passing

155. Tasks Artifact Passing
Stages Manual Stages
Parallel Builds
101

156. Integration

162. Ship Faster

163. Ship Faster

164. Ship Faster
DVCS

165. Ship Faster
DVCS Commit Graph

166. Ship Faster
DVCS Commit Graph
Builds

167. Ship Faster
DVCS Commit Graph
Builds Integration

168. Ship Faster
DVCS Commit Graph
“Atlassian can help you migrate to DVCS”
11:15am
7 lightning talks Builds Integration
1:30pm onwards

169. Innovation

170. Innovation

173. Per-user plugins

174. Per-user plugins JS/CSS/Zip

175. Per-user plugins JS/CSS/Zip
Simple config

176. Per-user plugins JS/CSS/Zip
Simple config Social

181. User-based install JS/CSS/Zip
atlassian.com/speakeasy
Simple config Social

182. User-based install JS/CSS/Zip
atlassian.com/speakeasy
Simple config Social
“Speakeasy”
Sutter Room, 11:15am

184. JIRA Mobile Connect

187. JIRA Mobile Connect
• Crash reports
• Visual and audio feedback
• Collaborate with your users
• All the power of JIRA
jiramobileconnect@atlassian.com
atlassian.com/jmc

188. JIRA Mobile Connect
atlassian.com/jmc

189. JIRA Mobile Connect
Free

190. The Future

197. The force is strong within you
Wallboards, level 3 & 5
“Interactive Information Radiators”
Sutter Room, 2pm

198. 3
• Unlocking the potential in our products
• Help you ship code faster
• Innovations we are launching today

200. Thank
you!