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PHASE 3
By
Ray Ablao, Paul Gabriel, Phillip Lam, Elliot Mar, and
Ariana Wong
2
Executive Summary:
Athos is in a thriving industry where the explosion of the Internet of Things
converges with smart fitness wearables. In this space, Athos has distinguished themselves
well ahead of competitors by providing the most innovative and advanced smart wearable
garment that monitors a user’s biometric signals and then converts them into powerful
insights through a mobile app. This launch plan outlines the key objectives for the
product. Furthermore, the plan defines in detail the plans and strategies for pricing,
communication, channel, operation, training, and other vital components.
Value Proposition:
Workout like you never have before! Improve your performance in real-time.
● The most comprehensive smart garment on the market today
● Easy data tracking and reporting with mobile app
● Tracks and reports on a variety of exercise metrics
Goals and Measures:
Our goal for the Athos ACTIVE product launch is to increase our user base and
cater to a new and broader market segment by simplifying our data acquisition and
increasing financial accessibility to our product. This will add to our existing core
product/product line by allowing users to have similar functionality versus our core
product, but at an even lower price point.
Below we have provided a list of metrics that we believe will illustrate the value of the
Athos ACTIVE when compared to the previous core product:
● Product Development: heart rate accuracy, EMG baseline, and real time data
acquisition/transfer, all compared to core product baseline measurements.
● Product Success: Unit Sales, Number of App installs, Number of Active Users,
User Retention @ by month.
Project Plan:
Pre-Launch Plans
We used the Strategic Launch Decision rubric to help outline our strategy. We
plan to permanently stay in this industry with an aggressive entry. As we are releasing an
incremental product into a space that we are already operating in, our source of sales will
be primary demand. We are focusing on market penetration in this growing market and
attracting first-time customers with our innovative product. As Athos is regarded as the
technology leader in the active wearable space, we will leverage our competitive
3
advantage and continue to differentiate ourselves from the competition. With Athos
Active, we are aiming at our competitors: Hexoskin and UA Health Box. The Athos
Active is not a replacement, but an extra product to be added to the existing product line.
Utilizing the Launch Tactics Pattern Defensive Addition, Athos’ objective is to increase
penetration in existing markets using a smaller assortment of products and penetration
pricing that is competitive with other rivals.
Launch Management System
Utilizing the Launch Management System, we will outline the approach in
identifying potential issues and the methodologies to assess the situation and develop the
contingency plans to mitigate the issue, while measuring and tracking the results. The
Launch Management Plan (Exhibit 1) will encompass all scenarios and potential
problems that will arise during and after the launch. By compiling these plans of actions
across multiple departmental functions, we will be prepared to address any issues that
will arise. A daily cross-functional meeting will be held to facilitate a forum for issue
escalation and triage. These issues then will be pulled into respective functional team’s
sprint or to-do list. The weekly functional meetings will track the progress of the
resolution of the issue. It is critical that our teams have open communication channels for
issues that might require intervention from multiple functional teams.
In addition to our concept testing survey, conjoint analysis survey, and direct
response survey, Athos will be leveraging our mobile app to conduct in-app surveys. All
of our users will be using either the Android or iOS app alongside the Athos Active
garment. From this channel, we can reach out to users regarding Category Usage,
Advertising Awareness, and Purchase questions. The results from these surveys will
provide invaluable insight into the customer’s perception of our product.
Post product launch, Athos will hold a Launch Review. We will review the launch
objectives and analyze the results. In our analysis, we will investigate the reasons for any
variances of our forecasted performance. This is a cross-functional team meeting and will
involve representatives across all departments. The distilled and analyzed results will
then be rolled into lessons learned, where each team will be assigned an actionable item
to improve the current situation.
4
Resources: Project Team Hierarchy (Heavyweight team)
Customer Trials:
The Athos Active product is comprised of 3 main components: Garment (Top &
Shorts), Mobile App (iOS & Android), and Core. The core itself has remained unchanged
for the Active application, therefore should meet the quality requirements in place. The
garment itself has been redesigned and will need to be thoroughly tested to meet the same
quality standards of the previously released garments. The Android OS is a new addition
to the mobile app support for Athos and will need to also be thoroughly tested alongside
the new features and screens for the Active garment.
Testing of the 2 additional components is broken down into 2 main testing phases, Alpha
Testing and Beta Testing. Athos will be running various types of testing in-house during
the Alpha Testing stage. The garment will be tested for comfort, stretch, and durability.
We will also test garment and sensor functionality in extreme temperature, shear, and
humidity conditions and collect data, measuring the accuracy of the outputs from our
sensors. The Beta Testing of the garment is coupled with our existing partnerships with
professional athletes, sports institutes, and celebrities. Before finalizing our garment
designs, we will work closely with our partners and selected existing users of our other
product line to get feedback on Athos Active. Since the mobile app requires the garment
and core to function, we will also use this opportunity to test both the mobile app and
garment in parallel.
CEO
Product Manager
Sales and
Marketing
Manufacturing
and Operations
Design
Human
Resources
Quality
Control
5
Pricing Strategy:
In order to price our new product, we will take into account our customers
reference prices and their perceived quality of the new product line based on industry
conditions. Direct and indirect competitor’s prices as well as generating a reasonable
margin will cumulatively be considered in pricing.
Since our product has much value added due to the high quality and unique
technology, which differentiate it from the competition, the value based pricing approach
would be most appropriate. It will allow us to gauge our customers needs better and base
our pricing on customer feedback. We will also be able to incorporate customers
perceptions and therefore their perceived value, based on competitors prices and our
marketing efforts, into our pricing scheme. In order to determine their perceived value,
we will analyze the responses to the questions from our concept testing survey, conjoint
analysis survey, and follow up with a direct response survey (Exhibit 2). These will give
us direct input into what prices our customers are willing to pay. Since we are only
selling via the Athos online site, there is no need to incorporate any costs related to
retailers, wholesalers, etc. With this method, we will be able to give our customers the
best prices, catering directly to their needs, without any unnecessary added expenses
associated with including multiple channels.
Since our target market is the mass consumer, which is highly price sensitive, the
most viable strategic approach would be to implement a market penetration strategy in
order to quickly grow the market and gain a larger share. This will allow Athos to
segment their market, catering to the elite athletes with their current line and average
athletes with this new product line. Leveraging their proprietary technology will retain
the benefits of this approach.
Competitive Assessment:
The chart below provides an analysis of the complete product offering of Athos and its
competitors. Various attributes and specifications of these industry leading smart
wearables are contrasted below.
Metrics Competitive Product Analysis
Athos OMSignal Hexoskin UA HealthBox
Price $549 for full
body suit + 1
core
$199 for shirt,
box, and app
$399 for shirt + 1
core
$400 for entire
healthBox
Product
Package
Shirt, Shorts,
and 1 EMG core,
One shirt, one
box, and mobile
Shirts (Men’s,
Women’s,
Scale, Wrist
Wearable, and Heart
6
mobile app app Junior’s) Monitor
Product
Claims
Improves muscle
asymmetry,
balance, allows
athletes to tailor
workout to suit
fitness goals,
prevents injury
Comfortable
wearable to
improve fitness
through tracking
heart rate,
cadence,
distance, and
caloric burn
Measures heart
rate, variability,
breathing rate,
breathing
volume, activity,
and sleep
Allows you to stay
healthy, and live
longer.
Target
Consumer
All Athletes
concerned about
fitness
Fitness
enthusiast, and
Runners
Athletes, Health
Researchers,
Space
Researchers
All people concerned
about health
Brand
Positionin
g
Fitness and
Training
Fitness and
Training
Health and
Fitness
Health and Fitness
Hardware
Features
(what it
measures)
EMG-Measures
muscle
exertion/utilizati
on by region,
heart rate,
respiration rate,
calories burned,
motion,
breathing
patterns
Measures vO2,
heart rate,
breathing rate,
breathing volume
and balance,
activity intensity,
calories
ECG-measures
heart rate,
respiration rate,
VO2 Max,
activity (steps,
cadence,
acceleration),
calories, sleep
patterns
Measures heart rate,
REM cycle (sleep),
steps
# of
sensors
Shirt- 12 EMG
(muscle), 2 heart
rate, 2 breathing
Shorts- 8 EMG,
4 heart rate
Movement
sensor, heart rate
sensor, breathing
sensor, GPS
3 ECG “cardiac”
sensors, 2
breathing
sensors, 1
movement
sensor
UA Scale: 4, 396 lbs
max
UA Heart Rate: 1 on
skin
UA Band: 1 on skin
Fabric
Specs
UPF 50,
compression fit,
4-way stretch
weave, flat
stream
construction,
warp knit
Machine
washable
Italian fabric,
UV protection,
machine-
washable,
lightweight, anti-
odor, water
resistant
N/A
7
Mobile
Platform
Yes (iOS) iOS Android, iOS Android, iOS
Desktop
Web
Platform
No No Yes Yes (MyFitnessPal)
SDK
(Software
Developm
ent Kit)
No In Development Yes
(iOS/Android)
Yes (iOS/Android)
Open API No In Development Yes Yes
Product
Line
Length
1, can be split
(just shirt, or
just pants)
1 1 1, 3 if scale,
wristband and heart
monitor are counted
as separate
Battery
Life
10 hours (Core) 14-16 hours or
one full day
14 hours UA Band: 110 mAh
(up to 5 days)
UA Scale: 4 x AA
UA Heart Rate: 220
mAh (up to 365
hours)
Citation (“Best Fitness Tracker”) “Under Armour
HealthBox Fitness
Tracking System”
Rollout Strategy:
Pre-Launch Activities
Athos will be actively preparing for the launch. To help facilitate market
penetration, we will be offering the product to a wider demographic of users.
Augmenting our service capability, we will also be supporting the Android Operating
System alongside iOS. Our website will be updated to pre announce the launch and add
to the market signaling. A product listing page will also be created on the website, in
preparation for the official launch. We will also ensure that there will be pre-stocking of
our garments and core to help mitigate any shortages. Based on our historical data of
8
popular sizes of the existing Athos garment, we will manufacture products accordingly.
To help cultivate opinion leaders, we will be sending our product out to the “influencers”
on social media. These fitness gurus will be able to use the product and generate buzz
through web blogging, video blogging, sharing, and tweeting.
Target Market Decision
Since Athos is located in Redwood City, we will start where we have our
strongest advocacy network, the Bay Area. Geographic targeting will then expand to
areas where there the population is more active, high volumes of gyms, and high adoption
of wearable technology. Athos will first focus on the domestic markets. Notable areas are
Los Angeles, New York, Denver, Houston, Austin, Portland, and Dallas.
Communication Plan:
Messaging/Positioning Plan
The product positioning statement below reveals the benefits of the new product
line, how it compares to the competition, and it’s appeal to the consumers. In conjunction
with the positioning statement, our messaging statement outlines how the product is
viewed internally. The positioning is further emphasized by our perceptual map example
which reveals that the Athos Active line remains true to Athos’s emphasis on high quality
while provided at a cheaper, more affordable price (Exhibit 3).
Athos- Wearable Technology For Fitness
May 2016
Launch Positioning & Messaging
For: Mass market consumers
Who: are seeking to adopt or maintain an active lifestyle
The: Athos Active line
Is: an affordable smart fitness garment
That: improves the human body’s efficiency during exercise bouts
Unlike: OMsignal; Hexoskin; and Under Armor’s Health Box
It: is the first comprehensive smart fitness apparel that tracks and measures three key
components to help improve human performance. Athos Active uses electromyography (EMG)
biosensors, which are embedded into the garment, to detect muscle exertion, heart rate, and
9
respiration effort during exercise. In addition, the Athos mobile app helps the user view in
real-time how muscles are responding to exercises. Another feature of the app is the workout
journal, which logs every workout and allows the end-user to view his progress after each
day/week/month.
Messaging
1. Athos Active enables its customers to utilize their bio signal data to adapt and enhance
their workout at an affordable price
Promotion Plan
First and foremost Athos ACTIVE needs to have a social media presence. Athos
will utilize Facebook as it’s primary social media channel with the objective of gaining
likes and followers. This social media campaign will be 9 months in length and will focus
on “How to train like the Professionals!” A sales promotion that will run in parallel
includes product giveaways to social media influencers and amateur athletes. Using these
giveaways, advocates will post videos of themselves using ACTIVE on the Athos
Facebook page and on their respective YouTube channel. The call to action for the
audience is to encourage users to execute and videotape an exercise or workout that may
be effective to improve human performance. This will create a platform for user
engagement and product feedback. We estimate it will cost Athos roughly $30k in social
media advertising to gain 30,000 followers (Exhibit 4), 10k to create the marketing
videos, 20k for product giveaways.
10
Press Release
PRESS RELEASE 6/2/2016
Athos - Wearable Fitness Gear
REDWOOD CITY, CA - Athos today announced a new line of products on their roadmap that
will expand on the existing technology it already provides to market cutting edge technology for
exercise analytics with its smart performance apparel that monitors users' biosignals and distills
them into meaningful insights.
Athos has had this technology available for it's partners in some capacity but has improved it's
delivery and advanced sensors to be made available to the general public that are looking for
more than what they get with other mass produced wearable tech. This positions Athos is a
market dominated by the likes of FitBit and Jawbone, a multibillion dollar industry.
"We are seeing great demand from people looking for technology that will help improve their
fitness. Athos is on the forefront of this trend; delivering simple yet powerful insights that help
people get more out of their workouts. It's exciting to see strong momentum and an ambitious
roadmap that will continue to transform the fitness industry", managing partner of Social Capital
Chamath Palihapitia remarked. Social Capital led a round of funding late in 2015 of $35.5M.
CEO Dhananja Jayalath and his team have been developing this platform and partnered with
some big names in the past few years to fine tune and further advance the offering while already
providing value to those partners, like the Golden State Warriors for instance. Athos uses
electromyography, or EMG, the gold standard in measuring muscle activity. Until now, the use
of this technology has been an incredibly high cost for users, but Athos is taking this on to make
it available to the public.
About Athos:
Based in Redwood City, Ca, Athos is an innovator in next generation fitness apparel, providing
an unparalleled level of insight into physiology and performance. Athos technology delivers
these insights to people of all fitness levels, to provide a personalized and motivating training
experience that empowers people to surpass their fitness goals and lead healthier lives. For more
information or to request a demo, visit Athos's website at www.liveathos.com.
11
Athos Promotional Flyer
Channel Strategy:
Current Channel Weakness
● One manufacturer
● Cannot scale to meet forecasted demand -> need more distributors
● Product is not located in any retailers
● E-commerce only
Athos has a million back orders to fill. One reason why Athos cannot meet
demand is because manufacturing the garment requires a specialized process, which was
co-created by MAS holdings and Athos founders. Distribution capabilities and placement
of the product is inadequate to drive product adoption and increase brand awareness.
With the release of Athos ACTIVE, Athos must be in a position to meet demand in a
timely fashion. We propose a selective distribution channel structure (Exhibit 4).
Proposed Channel Strategy
Manufacturers
MAS Holdings specializes in manufacturing apparel such as swim, active, and
intimate wear. MAS Holdings also happens to be a key investor and partner of Athos and
thus have heavy interest in the success of Athos. However, one manufacturer will not
12
have enough resources to meet the demand of our large target audience. Therefore we
recommend MAS Holdings to include their strategic partner, Brandot International Ltd,
to help with the manufacturing efforts. Brandot International brings strong manufacturing
capabilities and product know-how (Brandot).
Distributors
To fill one million orders and scale Athos ACTIVE, Athos must have a distributor
on each the East and West coast of the US. These distributors must have strong ties with
certain online and brick and mortar retailers. To incentivize these channel partners we
recommend reducing our margins for six months then renegotiate the terms with the
potential of signing an exclusivity agreement with the distributor. This tactic supports our
primary goal of increasing our user base.
Online & Brick and Mortar Retailers
To further facilitate Athos ACTIVE adoption, the placement of the Athos product
is paramount. Athos ACTIVE will be offered in the top sporting good retailers across
America. We have selected two options for retailers, Dicks Sporting Goods and Big 5
sporting goods. All retailers combined have approximately 1030 locations across the US.
An online presence is critical in this digital era. In addition to being sold on
Athos’s website we have selected two online retailers, each serving different categories.
Amazon.com will be our prime online retailer because they have a strong customer base
and nearly 188 million unique monthly visitors to the site. Nordstrom.com and
Bestbuy.com are category leaders in their respective space; combined, these two retailers
have 138 million unique monthly website visits. With exposure to nearly 330 million
visitors monthly, Athos ACTIVE will be positioned to make a huge splash in the US. The
Athos salesforce will focus selling to professional and collegiate teams and nurture
partnerships with our channel partners.
13
Operations Plan:
The buying experience for the customer is not ideal. The product can only be
bought online via Athos website (Exhibit 5). The site offers standard shipping with no
options for expedited delivery. Once an order is submitted, it triggers the start of the
value chain. The current supply chain and channel structure of Athos is quite simple but
not feasible for scale (Exhibit 6). It starts with their sole manufacturer, MAS Holdings,
located in Florida. Once the products are developed they are mailed to Athos’s main
office in Redwood City where Athos would then send the product to the end consumer
via UPS or FedEx.
Sales Training Plan:
Athos will be actively preparing for the launch by training of both the sales and
marketing staff on the new product features and value proposition. It is imperative that
our internal team understands the core product and the message that we want to portray to
our target customers. The sales training plan will include a day long intensive course on
the differences between the new Athos ACTIVE product and the previous core product.
Customer Service Plan:
Athos will remain attentive to their users. There are 3 main channels where Athos
will be offering support by monitoring: In-App feedback through the mobile app,
customer support via email, and user ratings/comments left in the app stores. In addition
to being responsive to users needs, Athos will augment our services by offering a web-
based service, self-serve support that will cover technical/troubleshooting guides of the
garment, core and app, as well as Frequently Asked Questions.
Obsolescence Plan:
Athos is the technological leader in the active smart wearable space. Being the
leading innovator in the industry, shorter product lifecycles will ensure that Athos stays
relevant. We cater to tech-savvy customers that operate in the forefront of the latest
technological trends. In order to keep users on the latest and greatest technology, future
14
iterations of the Athos ACTIVE product will sport new features that enhance the buyer
experience and empower users to reach their fitness goals without breaking the bank.
Outstanding Issues and Risks:
After the introduction of our new line, we expect that our direct competitors
(Hexoskin, OmSignal, etc.) will respond with a cheaper line of their own to attract the
mass market, given that they have the necessary resources to do so. If this is the case, we
would be competing on price but our product would still be viewed as superior due to our
proprietary EMG technology. In order to retain our customers, we will mainly focus on
the quality of our products, which aligns with Athos’s overall strategy and current
product line. Although we are offering a cheaper product, the quality remains the same.
In conjunction with the quality aspect of our products we will focus our marketing efforts
on emphasizing our technological advantage and how we have sustained that advantage
in similar fashion for our previous core product. We will also educate our customers on
the risks associated with price-cutting and how that leads to lower quality products.
Other indirect competitors like Fitbit who already have products catered to the
mass market will most likely refrain from any sort of retaliation as they have established
brand names and products that aren’t directly substitutable with the new Athos product.
15
Exhibits
Exhibit 1: Launch Management Plan
Phase Objectives
Launch
planning
Identify geographical areas for regional launch campaigns; start where we
have our strongest advocacy network, the Bay Area.
Subsequent target areas will have a high volume of busy gyms, a more
active population, and have a higher concentration of people already using
wearable tech. (New York, Los Angeles, Denver, Houston, Austin,
Portland, Dallas if he wants examples)
Launch
implementation
Advertise product demo days after a local campaign highlighting
partnership with professional athletes, sports institutes, and celebrities.
Demo days will be stationed in high traffic areas that will draw crowds and
give exposure to potential users.
Staffing of demos will be personal trainers through gym partnerships we
will have established. Gyms and trainers will also aid in a short campaign
to get their clients to the shows as well.
Follow up demos with additional ads and in-gym events, including new
services trainers can sell including the usage of the Athos garments.
Storefront partnerships with fitness/athletic stores locally will also begin
and have a demo stations.
Launch mgmt Hiring marketing coordinator. Specifically targeting someone from FitBit
or Jawbone that has done territory marketing to run this program.
Potentially have the coordinator hire an outside consulting firm to help
manage the campaign.
Launch
tracking
Based on VoC questionnaires, potential customers are comfortable with the
price point so we are tracking key metrics like product purchase,
consumers joining our online communities, trainers and retailers program
that increase usage and sell through additional channels for us.
Launch review Monthly Business Reviews (MBRs) dedicated to the ACTIVE product
alone, with meetings attended by all relevant stakeholders. Will be pre-
launch and post launch.
Strategic launch
plan format
Executive Summary
Value Prop
Goals/Measures
Project Plan/Resources
Customer Trials
Pricing Strategy
Competitive Assessment
Rollout Strategy
16
Communication Plan
Channel Strategy
Operations Plan
Sales Training Plan
Customer Service Plan
Obsolescence Plan
Outstanding Issues/Risks
Detailed launch
mgmt system
Problems:
-customer awareness can be lower than expected (consumer failure)
-customer conversion can be lower than expected (consumer failure)
-uptake/adoption could be lower than expected (consumer failure)
-development costs can be higher than expected (company failure)
-development time can be longer than expected (company failure)
Tracking:
-track customer feedback using questionnaires/market research to address
awareness/conversion
-track development costs and progress with internal methods
Contingencies:
-uncertainty and risk will be an ongoing issue to address moving forward,
but we can mitigate both as we develop the product to fit consumer needs.
-should development costs soar above what we expect, we can kill the
project if uptake uncertainty looms large over the project.
Tracking System: daily meetings with product development team, weekly
meetings with whole company to discuss progress and make adjustments as
necessary.
Step 1: Spot Potential Problems
-situation analysis
-consider hierarchy of effects (awareness, trial, availability, repeat =
ATAR)
Step 2: Select those to control
-of all potential problems, which have impact? Any special considerations?
Which need contingency planning, and which need to be tracked?
Step 3: Develop contingency plans for the management of problems
-what can we do? Price cut, product imitation.
-base contingency plan on problem type (company/consumer failure)
Step 4: Design the tracking system
-selecting tracking variables (relevant, measurable, predictable), selecting
trigger points, and considering non-trackable problems
17
Exhibit 2- Examples of Direct Response Survey Questions
Exhibit 3- Perceptual Map
18
Exhibit 4- Social Media Campaign Costs
*12,000 impressions per day at an average of 1% click-thru rate over 9 months yields an
average return of 32,400 followers.
Exhibit 5-Product Buyer Portal
19
Exhibit 6-Supply Chain and Channel Structure
20
APPENDIX
Athos Business Model Canvas
Key Partners Key Activities Value
Propositions
Customer
Relationships
Customer
Segments
-Gain more
professional sport
teams partners for
launch (already have
NBA penetration,
GSW)
-SF launch, partner
with gyms and
personal trainers
-Retail partnership
with fitness
storefronts
-Product demo
days at retail
locations
-Launch usage
at gyms with
trained
personal
trainers
-Run ads with
GSW and
other
professional
teams
-Affordable
-New
technology for
public use
-Professional
grade
analytics
-Innovative
design and
user
experience
-High brand
value with
association to
GSW
-Proven
technology
that’s moving
to the next
level
-Deeper level
of analytics
that isn’t
available
elsewhere
-Mobile
friendly
-Take your
data and
workouts
anywhere
-Online access
already
established
-In person sales
and service
through partners
will require
contracts with
storefronts
-In-house service
needs to be scaled
up and made easy
for customers
-Creation of
online user
community,
trainer community
-Athos University
(train the trainers)
will carry a
substantial cost
-Now
approaching
mass markets
-Addressing
market need for
anyone currently
using any
wearable tech
looking for
more than what
they have
-Professional
and amatuer
athletes,
personal
trainers, teams,
gyms
Key
Resources
Channels
-Professional
athletes
-
Manufacturing
and
distribution
resources
-Account
managers for
partnerships
with groups of
trainers and
gyms
-Engineering
Awareness: ads,
partnerships
Evaluation:
product demo
days, trainer usage
with clients
Purchase: online
and through
storefront
partnerships
Delivery: standard
delivery or take
home at stores
After sales:
21
for R&D of
product
-Legal
resources
service provided
by storefront,
website and
community Athos
will set up.
Varying service
from how-to to
product service or
repair
Cost Structure Revenue Streams
We are moving into a cost driven model which is what
will allow us to reach a broader customer base. Fixed
costs will be in human capital, facilities, and
manufacturing. Economies of scale and scope will take
effect as we continue to grow and diversify our
product offering into other similar customer use cases.
Asset sales and for clothing itself.
Usage will always be free until we
develop next gen analytics which will
be an upgrade on the app.
22
Work Cited:
1. "Athos- Wearable Technology For Fitness." Athos. 2015. Web. 09 Apr. 2016.
<http://www.liveathos.com/>.
2. Forbes. Forbes Magazine, n.d. Web. 03 June 2016.
3. "Competitive Intelligence." Nordstrom.com Site Overview. N.p., n.d. Web. 03
June 2016.
4. "Bestbuy.com." Similarweb.com. SimilarWeb Ltd, 2016. Web. 03 June 2016.
<https://www.similarweb.com/website/bestbuy.com#referrals>.
5. Brandot International Limited, (n.d.) LinkedIn [Profile Page]. Web 01 June 2016.
<https://www.linkedin.com/company/brandot-international-limited>
6. "STRATEGIC PARTNERSHIPS." Strategic Partnerships. N.p., n.d. Web. 03
June 2016.
7. "Shopping in America: 14 Large US Retailers Expats Should Know - Expat
Aussie In NJ." Expat Aussie In NJ. N.p., 13 Oct. 2014. Web. 03 June 2016.

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Athos Product Launch

  • 1. PHASE 3 By Ray Ablao, Paul Gabriel, Phillip Lam, Elliot Mar, and Ariana Wong
  • 2. 2 Executive Summary: Athos is in a thriving industry where the explosion of the Internet of Things converges with smart fitness wearables. In this space, Athos has distinguished themselves well ahead of competitors by providing the most innovative and advanced smart wearable garment that monitors a user’s biometric signals and then converts them into powerful insights through a mobile app. This launch plan outlines the key objectives for the product. Furthermore, the plan defines in detail the plans and strategies for pricing, communication, channel, operation, training, and other vital components. Value Proposition: Workout like you never have before! Improve your performance in real-time. ● The most comprehensive smart garment on the market today ● Easy data tracking and reporting with mobile app ● Tracks and reports on a variety of exercise metrics Goals and Measures: Our goal for the Athos ACTIVE product launch is to increase our user base and cater to a new and broader market segment by simplifying our data acquisition and increasing financial accessibility to our product. This will add to our existing core product/product line by allowing users to have similar functionality versus our core product, but at an even lower price point. Below we have provided a list of metrics that we believe will illustrate the value of the Athos ACTIVE when compared to the previous core product: ● Product Development: heart rate accuracy, EMG baseline, and real time data acquisition/transfer, all compared to core product baseline measurements. ● Product Success: Unit Sales, Number of App installs, Number of Active Users, User Retention @ by month. Project Plan: Pre-Launch Plans We used the Strategic Launch Decision rubric to help outline our strategy. We plan to permanently stay in this industry with an aggressive entry. As we are releasing an incremental product into a space that we are already operating in, our source of sales will be primary demand. We are focusing on market penetration in this growing market and attracting first-time customers with our innovative product. As Athos is regarded as the technology leader in the active wearable space, we will leverage our competitive
  • 3. 3 advantage and continue to differentiate ourselves from the competition. With Athos Active, we are aiming at our competitors: Hexoskin and UA Health Box. The Athos Active is not a replacement, but an extra product to be added to the existing product line. Utilizing the Launch Tactics Pattern Defensive Addition, Athos’ objective is to increase penetration in existing markets using a smaller assortment of products and penetration pricing that is competitive with other rivals. Launch Management System Utilizing the Launch Management System, we will outline the approach in identifying potential issues and the methodologies to assess the situation and develop the contingency plans to mitigate the issue, while measuring and tracking the results. The Launch Management Plan (Exhibit 1) will encompass all scenarios and potential problems that will arise during and after the launch. By compiling these plans of actions across multiple departmental functions, we will be prepared to address any issues that will arise. A daily cross-functional meeting will be held to facilitate a forum for issue escalation and triage. These issues then will be pulled into respective functional team’s sprint or to-do list. The weekly functional meetings will track the progress of the resolution of the issue. It is critical that our teams have open communication channels for issues that might require intervention from multiple functional teams. In addition to our concept testing survey, conjoint analysis survey, and direct response survey, Athos will be leveraging our mobile app to conduct in-app surveys. All of our users will be using either the Android or iOS app alongside the Athos Active garment. From this channel, we can reach out to users regarding Category Usage, Advertising Awareness, and Purchase questions. The results from these surveys will provide invaluable insight into the customer’s perception of our product. Post product launch, Athos will hold a Launch Review. We will review the launch objectives and analyze the results. In our analysis, we will investigate the reasons for any variances of our forecasted performance. This is a cross-functional team meeting and will involve representatives across all departments. The distilled and analyzed results will then be rolled into lessons learned, where each team will be assigned an actionable item to improve the current situation.
  • 4. 4 Resources: Project Team Hierarchy (Heavyweight team) Customer Trials: The Athos Active product is comprised of 3 main components: Garment (Top & Shorts), Mobile App (iOS & Android), and Core. The core itself has remained unchanged for the Active application, therefore should meet the quality requirements in place. The garment itself has been redesigned and will need to be thoroughly tested to meet the same quality standards of the previously released garments. The Android OS is a new addition to the mobile app support for Athos and will need to also be thoroughly tested alongside the new features and screens for the Active garment. Testing of the 2 additional components is broken down into 2 main testing phases, Alpha Testing and Beta Testing. Athos will be running various types of testing in-house during the Alpha Testing stage. The garment will be tested for comfort, stretch, and durability. We will also test garment and sensor functionality in extreme temperature, shear, and humidity conditions and collect data, measuring the accuracy of the outputs from our sensors. The Beta Testing of the garment is coupled with our existing partnerships with professional athletes, sports institutes, and celebrities. Before finalizing our garment designs, we will work closely with our partners and selected existing users of our other product line to get feedback on Athos Active. Since the mobile app requires the garment and core to function, we will also use this opportunity to test both the mobile app and garment in parallel. CEO Product Manager Sales and Marketing Manufacturing and Operations Design Human Resources Quality Control
  • 5. 5 Pricing Strategy: In order to price our new product, we will take into account our customers reference prices and their perceived quality of the new product line based on industry conditions. Direct and indirect competitor’s prices as well as generating a reasonable margin will cumulatively be considered in pricing. Since our product has much value added due to the high quality and unique technology, which differentiate it from the competition, the value based pricing approach would be most appropriate. It will allow us to gauge our customers needs better and base our pricing on customer feedback. We will also be able to incorporate customers perceptions and therefore their perceived value, based on competitors prices and our marketing efforts, into our pricing scheme. In order to determine their perceived value, we will analyze the responses to the questions from our concept testing survey, conjoint analysis survey, and follow up with a direct response survey (Exhibit 2). These will give us direct input into what prices our customers are willing to pay. Since we are only selling via the Athos online site, there is no need to incorporate any costs related to retailers, wholesalers, etc. With this method, we will be able to give our customers the best prices, catering directly to their needs, without any unnecessary added expenses associated with including multiple channels. Since our target market is the mass consumer, which is highly price sensitive, the most viable strategic approach would be to implement a market penetration strategy in order to quickly grow the market and gain a larger share. This will allow Athos to segment their market, catering to the elite athletes with their current line and average athletes with this new product line. Leveraging their proprietary technology will retain the benefits of this approach. Competitive Assessment: The chart below provides an analysis of the complete product offering of Athos and its competitors. Various attributes and specifications of these industry leading smart wearables are contrasted below. Metrics Competitive Product Analysis Athos OMSignal Hexoskin UA HealthBox Price $549 for full body suit + 1 core $199 for shirt, box, and app $399 for shirt + 1 core $400 for entire healthBox Product Package Shirt, Shorts, and 1 EMG core, One shirt, one box, and mobile Shirts (Men’s, Women’s, Scale, Wrist Wearable, and Heart
  • 6. 6 mobile app app Junior’s) Monitor Product Claims Improves muscle asymmetry, balance, allows athletes to tailor workout to suit fitness goals, prevents injury Comfortable wearable to improve fitness through tracking heart rate, cadence, distance, and caloric burn Measures heart rate, variability, breathing rate, breathing volume, activity, and sleep Allows you to stay healthy, and live longer. Target Consumer All Athletes concerned about fitness Fitness enthusiast, and Runners Athletes, Health Researchers, Space Researchers All people concerned about health Brand Positionin g Fitness and Training Fitness and Training Health and Fitness Health and Fitness Hardware Features (what it measures) EMG-Measures muscle exertion/utilizati on by region, heart rate, respiration rate, calories burned, motion, breathing patterns Measures vO2, heart rate, breathing rate, breathing volume and balance, activity intensity, calories ECG-measures heart rate, respiration rate, VO2 Max, activity (steps, cadence, acceleration), calories, sleep patterns Measures heart rate, REM cycle (sleep), steps # of sensors Shirt- 12 EMG (muscle), 2 heart rate, 2 breathing Shorts- 8 EMG, 4 heart rate Movement sensor, heart rate sensor, breathing sensor, GPS 3 ECG “cardiac” sensors, 2 breathing sensors, 1 movement sensor UA Scale: 4, 396 lbs max UA Heart Rate: 1 on skin UA Band: 1 on skin Fabric Specs UPF 50, compression fit, 4-way stretch weave, flat stream construction, warp knit Machine washable Italian fabric, UV protection, machine- washable, lightweight, anti- odor, water resistant N/A
  • 7. 7 Mobile Platform Yes (iOS) iOS Android, iOS Android, iOS Desktop Web Platform No No Yes Yes (MyFitnessPal) SDK (Software Developm ent Kit) No In Development Yes (iOS/Android) Yes (iOS/Android) Open API No In Development Yes Yes Product Line Length 1, can be split (just shirt, or just pants) 1 1 1, 3 if scale, wristband and heart monitor are counted as separate Battery Life 10 hours (Core) 14-16 hours or one full day 14 hours UA Band: 110 mAh (up to 5 days) UA Scale: 4 x AA UA Heart Rate: 220 mAh (up to 365 hours) Citation (“Best Fitness Tracker”) “Under Armour HealthBox Fitness Tracking System” Rollout Strategy: Pre-Launch Activities Athos will be actively preparing for the launch. To help facilitate market penetration, we will be offering the product to a wider demographic of users. Augmenting our service capability, we will also be supporting the Android Operating System alongside iOS. Our website will be updated to pre announce the launch and add to the market signaling. A product listing page will also be created on the website, in preparation for the official launch. We will also ensure that there will be pre-stocking of our garments and core to help mitigate any shortages. Based on our historical data of
  • 8. 8 popular sizes of the existing Athos garment, we will manufacture products accordingly. To help cultivate opinion leaders, we will be sending our product out to the “influencers” on social media. These fitness gurus will be able to use the product and generate buzz through web blogging, video blogging, sharing, and tweeting. Target Market Decision Since Athos is located in Redwood City, we will start where we have our strongest advocacy network, the Bay Area. Geographic targeting will then expand to areas where there the population is more active, high volumes of gyms, and high adoption of wearable technology. Athos will first focus on the domestic markets. Notable areas are Los Angeles, New York, Denver, Houston, Austin, Portland, and Dallas. Communication Plan: Messaging/Positioning Plan The product positioning statement below reveals the benefits of the new product line, how it compares to the competition, and it’s appeal to the consumers. In conjunction with the positioning statement, our messaging statement outlines how the product is viewed internally. The positioning is further emphasized by our perceptual map example which reveals that the Athos Active line remains true to Athos’s emphasis on high quality while provided at a cheaper, more affordable price (Exhibit 3). Athos- Wearable Technology For Fitness May 2016 Launch Positioning & Messaging For: Mass market consumers Who: are seeking to adopt or maintain an active lifestyle The: Athos Active line Is: an affordable smart fitness garment That: improves the human body’s efficiency during exercise bouts Unlike: OMsignal; Hexoskin; and Under Armor’s Health Box It: is the first comprehensive smart fitness apparel that tracks and measures three key components to help improve human performance. Athos Active uses electromyography (EMG) biosensors, which are embedded into the garment, to detect muscle exertion, heart rate, and
  • 9. 9 respiration effort during exercise. In addition, the Athos mobile app helps the user view in real-time how muscles are responding to exercises. Another feature of the app is the workout journal, which logs every workout and allows the end-user to view his progress after each day/week/month. Messaging 1. Athos Active enables its customers to utilize their bio signal data to adapt and enhance their workout at an affordable price Promotion Plan First and foremost Athos ACTIVE needs to have a social media presence. Athos will utilize Facebook as it’s primary social media channel with the objective of gaining likes and followers. This social media campaign will be 9 months in length and will focus on “How to train like the Professionals!” A sales promotion that will run in parallel includes product giveaways to social media influencers and amateur athletes. Using these giveaways, advocates will post videos of themselves using ACTIVE on the Athos Facebook page and on their respective YouTube channel. The call to action for the audience is to encourage users to execute and videotape an exercise or workout that may be effective to improve human performance. This will create a platform for user engagement and product feedback. We estimate it will cost Athos roughly $30k in social media advertising to gain 30,000 followers (Exhibit 4), 10k to create the marketing videos, 20k for product giveaways.
  • 10. 10 Press Release PRESS RELEASE 6/2/2016 Athos - Wearable Fitness Gear REDWOOD CITY, CA - Athos today announced a new line of products on their roadmap that will expand on the existing technology it already provides to market cutting edge technology for exercise analytics with its smart performance apparel that monitors users' biosignals and distills them into meaningful insights. Athos has had this technology available for it's partners in some capacity but has improved it's delivery and advanced sensors to be made available to the general public that are looking for more than what they get with other mass produced wearable tech. This positions Athos is a market dominated by the likes of FitBit and Jawbone, a multibillion dollar industry. "We are seeing great demand from people looking for technology that will help improve their fitness. Athos is on the forefront of this trend; delivering simple yet powerful insights that help people get more out of their workouts. It's exciting to see strong momentum and an ambitious roadmap that will continue to transform the fitness industry", managing partner of Social Capital Chamath Palihapitia remarked. Social Capital led a round of funding late in 2015 of $35.5M. CEO Dhananja Jayalath and his team have been developing this platform and partnered with some big names in the past few years to fine tune and further advance the offering while already providing value to those partners, like the Golden State Warriors for instance. Athos uses electromyography, or EMG, the gold standard in measuring muscle activity. Until now, the use of this technology has been an incredibly high cost for users, but Athos is taking this on to make it available to the public. About Athos: Based in Redwood City, Ca, Athos is an innovator in next generation fitness apparel, providing an unparalleled level of insight into physiology and performance. Athos technology delivers these insights to people of all fitness levels, to provide a personalized and motivating training experience that empowers people to surpass their fitness goals and lead healthier lives. For more information or to request a demo, visit Athos's website at www.liveathos.com.
  • 11. 11 Athos Promotional Flyer Channel Strategy: Current Channel Weakness ● One manufacturer ● Cannot scale to meet forecasted demand -> need more distributors ● Product is not located in any retailers ● E-commerce only Athos has a million back orders to fill. One reason why Athos cannot meet demand is because manufacturing the garment requires a specialized process, which was co-created by MAS holdings and Athos founders. Distribution capabilities and placement of the product is inadequate to drive product adoption and increase brand awareness. With the release of Athos ACTIVE, Athos must be in a position to meet demand in a timely fashion. We propose a selective distribution channel structure (Exhibit 4). Proposed Channel Strategy Manufacturers MAS Holdings specializes in manufacturing apparel such as swim, active, and intimate wear. MAS Holdings also happens to be a key investor and partner of Athos and thus have heavy interest in the success of Athos. However, one manufacturer will not
  • 12. 12 have enough resources to meet the demand of our large target audience. Therefore we recommend MAS Holdings to include their strategic partner, Brandot International Ltd, to help with the manufacturing efforts. Brandot International brings strong manufacturing capabilities and product know-how (Brandot). Distributors To fill one million orders and scale Athos ACTIVE, Athos must have a distributor on each the East and West coast of the US. These distributors must have strong ties with certain online and brick and mortar retailers. To incentivize these channel partners we recommend reducing our margins for six months then renegotiate the terms with the potential of signing an exclusivity agreement with the distributor. This tactic supports our primary goal of increasing our user base. Online & Brick and Mortar Retailers To further facilitate Athos ACTIVE adoption, the placement of the Athos product is paramount. Athos ACTIVE will be offered in the top sporting good retailers across America. We have selected two options for retailers, Dicks Sporting Goods and Big 5 sporting goods. All retailers combined have approximately 1030 locations across the US. An online presence is critical in this digital era. In addition to being sold on Athos’s website we have selected two online retailers, each serving different categories. Amazon.com will be our prime online retailer because they have a strong customer base and nearly 188 million unique monthly visitors to the site. Nordstrom.com and Bestbuy.com are category leaders in their respective space; combined, these two retailers have 138 million unique monthly website visits. With exposure to nearly 330 million visitors monthly, Athos ACTIVE will be positioned to make a huge splash in the US. The Athos salesforce will focus selling to professional and collegiate teams and nurture partnerships with our channel partners.
  • 13. 13 Operations Plan: The buying experience for the customer is not ideal. The product can only be bought online via Athos website (Exhibit 5). The site offers standard shipping with no options for expedited delivery. Once an order is submitted, it triggers the start of the value chain. The current supply chain and channel structure of Athos is quite simple but not feasible for scale (Exhibit 6). It starts with their sole manufacturer, MAS Holdings, located in Florida. Once the products are developed they are mailed to Athos’s main office in Redwood City where Athos would then send the product to the end consumer via UPS or FedEx. Sales Training Plan: Athos will be actively preparing for the launch by training of both the sales and marketing staff on the new product features and value proposition. It is imperative that our internal team understands the core product and the message that we want to portray to our target customers. The sales training plan will include a day long intensive course on the differences between the new Athos ACTIVE product and the previous core product. Customer Service Plan: Athos will remain attentive to their users. There are 3 main channels where Athos will be offering support by monitoring: In-App feedback through the mobile app, customer support via email, and user ratings/comments left in the app stores. In addition to being responsive to users needs, Athos will augment our services by offering a web- based service, self-serve support that will cover technical/troubleshooting guides of the garment, core and app, as well as Frequently Asked Questions. Obsolescence Plan: Athos is the technological leader in the active smart wearable space. Being the leading innovator in the industry, shorter product lifecycles will ensure that Athos stays relevant. We cater to tech-savvy customers that operate in the forefront of the latest technological trends. In order to keep users on the latest and greatest technology, future
  • 14. 14 iterations of the Athos ACTIVE product will sport new features that enhance the buyer experience and empower users to reach their fitness goals without breaking the bank. Outstanding Issues and Risks: After the introduction of our new line, we expect that our direct competitors (Hexoskin, OmSignal, etc.) will respond with a cheaper line of their own to attract the mass market, given that they have the necessary resources to do so. If this is the case, we would be competing on price but our product would still be viewed as superior due to our proprietary EMG technology. In order to retain our customers, we will mainly focus on the quality of our products, which aligns with Athos’s overall strategy and current product line. Although we are offering a cheaper product, the quality remains the same. In conjunction with the quality aspect of our products we will focus our marketing efforts on emphasizing our technological advantage and how we have sustained that advantage in similar fashion for our previous core product. We will also educate our customers on the risks associated with price-cutting and how that leads to lower quality products. Other indirect competitors like Fitbit who already have products catered to the mass market will most likely refrain from any sort of retaliation as they have established brand names and products that aren’t directly substitutable with the new Athos product.
  • 15. 15 Exhibits Exhibit 1: Launch Management Plan Phase Objectives Launch planning Identify geographical areas for regional launch campaigns; start where we have our strongest advocacy network, the Bay Area. Subsequent target areas will have a high volume of busy gyms, a more active population, and have a higher concentration of people already using wearable tech. (New York, Los Angeles, Denver, Houston, Austin, Portland, Dallas if he wants examples) Launch implementation Advertise product demo days after a local campaign highlighting partnership with professional athletes, sports institutes, and celebrities. Demo days will be stationed in high traffic areas that will draw crowds and give exposure to potential users. Staffing of demos will be personal trainers through gym partnerships we will have established. Gyms and trainers will also aid in a short campaign to get their clients to the shows as well. Follow up demos with additional ads and in-gym events, including new services trainers can sell including the usage of the Athos garments. Storefront partnerships with fitness/athletic stores locally will also begin and have a demo stations. Launch mgmt Hiring marketing coordinator. Specifically targeting someone from FitBit or Jawbone that has done territory marketing to run this program. Potentially have the coordinator hire an outside consulting firm to help manage the campaign. Launch tracking Based on VoC questionnaires, potential customers are comfortable with the price point so we are tracking key metrics like product purchase, consumers joining our online communities, trainers and retailers program that increase usage and sell through additional channels for us. Launch review Monthly Business Reviews (MBRs) dedicated to the ACTIVE product alone, with meetings attended by all relevant stakeholders. Will be pre- launch and post launch. Strategic launch plan format Executive Summary Value Prop Goals/Measures Project Plan/Resources Customer Trials Pricing Strategy Competitive Assessment Rollout Strategy
  • 16. 16 Communication Plan Channel Strategy Operations Plan Sales Training Plan Customer Service Plan Obsolescence Plan Outstanding Issues/Risks Detailed launch mgmt system Problems: -customer awareness can be lower than expected (consumer failure) -customer conversion can be lower than expected (consumer failure) -uptake/adoption could be lower than expected (consumer failure) -development costs can be higher than expected (company failure) -development time can be longer than expected (company failure) Tracking: -track customer feedback using questionnaires/market research to address awareness/conversion -track development costs and progress with internal methods Contingencies: -uncertainty and risk will be an ongoing issue to address moving forward, but we can mitigate both as we develop the product to fit consumer needs. -should development costs soar above what we expect, we can kill the project if uptake uncertainty looms large over the project. Tracking System: daily meetings with product development team, weekly meetings with whole company to discuss progress and make adjustments as necessary. Step 1: Spot Potential Problems -situation analysis -consider hierarchy of effects (awareness, trial, availability, repeat = ATAR) Step 2: Select those to control -of all potential problems, which have impact? Any special considerations? Which need contingency planning, and which need to be tracked? Step 3: Develop contingency plans for the management of problems -what can we do? Price cut, product imitation. -base contingency plan on problem type (company/consumer failure) Step 4: Design the tracking system -selecting tracking variables (relevant, measurable, predictable), selecting trigger points, and considering non-trackable problems
  • 17. 17 Exhibit 2- Examples of Direct Response Survey Questions Exhibit 3- Perceptual Map
  • 18. 18 Exhibit 4- Social Media Campaign Costs *12,000 impressions per day at an average of 1% click-thru rate over 9 months yields an average return of 32,400 followers. Exhibit 5-Product Buyer Portal
  • 19. 19 Exhibit 6-Supply Chain and Channel Structure
  • 20. 20 APPENDIX Athos Business Model Canvas Key Partners Key Activities Value Propositions Customer Relationships Customer Segments -Gain more professional sport teams partners for launch (already have NBA penetration, GSW) -SF launch, partner with gyms and personal trainers -Retail partnership with fitness storefronts -Product demo days at retail locations -Launch usage at gyms with trained personal trainers -Run ads with GSW and other professional teams -Affordable -New technology for public use -Professional grade analytics -Innovative design and user experience -High brand value with association to GSW -Proven technology that’s moving to the next level -Deeper level of analytics that isn’t available elsewhere -Mobile friendly -Take your data and workouts anywhere -Online access already established -In person sales and service through partners will require contracts with storefronts -In-house service needs to be scaled up and made easy for customers -Creation of online user community, trainer community -Athos University (train the trainers) will carry a substantial cost -Now approaching mass markets -Addressing market need for anyone currently using any wearable tech looking for more than what they have -Professional and amatuer athletes, personal trainers, teams, gyms Key Resources Channels -Professional athletes - Manufacturing and distribution resources -Account managers for partnerships with groups of trainers and gyms -Engineering Awareness: ads, partnerships Evaluation: product demo days, trainer usage with clients Purchase: online and through storefront partnerships Delivery: standard delivery or take home at stores After sales:
  • 21. 21 for R&D of product -Legal resources service provided by storefront, website and community Athos will set up. Varying service from how-to to product service or repair Cost Structure Revenue Streams We are moving into a cost driven model which is what will allow us to reach a broader customer base. Fixed costs will be in human capital, facilities, and manufacturing. Economies of scale and scope will take effect as we continue to grow and diversify our product offering into other similar customer use cases. Asset sales and for clothing itself. Usage will always be free until we develop next gen analytics which will be an upgrade on the app.
  • 22. 22 Work Cited: 1. "Athos- Wearable Technology For Fitness." Athos. 2015. Web. 09 Apr. 2016. <http://www.liveathos.com/>. 2. Forbes. Forbes Magazine, n.d. Web. 03 June 2016. 3. "Competitive Intelligence." Nordstrom.com Site Overview. N.p., n.d. Web. 03 June 2016. 4. "Bestbuy.com." Similarweb.com. SimilarWeb Ltd, 2016. Web. 03 June 2016. <https://www.similarweb.com/website/bestbuy.com#referrals>. 5. Brandot International Limited, (n.d.) LinkedIn [Profile Page]. Web 01 June 2016. <https://www.linkedin.com/company/brandot-international-limited> 6. "STRATEGIC PARTNERSHIPS." Strategic Partnerships. N.p., n.d. Web. 03 June 2016. 7. "Shopping in America: 14 Large US Retailers Expats Should Know - Expat Aussie In NJ." Expat Aussie In NJ. N.p., 13 Oct. 2014. Web. 03 June 2016.