This assignment asks students to develop empathy for someone involved in the school-to-work transition by defining a problem or need they have related to that challenge. It outlines four steps: preparing for empathy work, conducting interviews, processing the interview data using an Empathy Map, and crafting a problem statement. The Empathy Map identifies issues university students face such as a lack of language proficiency and writing skills. The problem statement concludes that students in South Africa cannot read or write to the standard expected of university students.

1. Assignment 2:
Description
This week’s assignment is about developing empathy for someone who has a stake in the school‐to‐
work transition, and defining a problem or need (*) he/she has related to the challenge.
The work for this week’s assignment is divided in four sequential steps:
1. Prepare for the empathy work.
2. Go out and talk to people.
3. Process the data gathered via interviews using an Empathy Map.
4. Craft a problem statement.
Assignment 2: Empathy Map
Problems with School‐to‐work transition: University
Students are not language proficient
Students can not write
Problem Statement: Students today cannot read or write to a standard expected of a student
enrolled at universities in South AFrice;