This document discusses how libraries can remain relevant by focusing on community engagement and providing experiences rather than just information. It provides several examples of how libraries are experimenting with new services like hosting classes, book clubs, trivia nights and makerspaces. The key message is that libraries need to get people in the door by being welcoming, easy to use, and offering things people want rather than what libraries think people need.
La Cour suprême de Dakar vient de rendre son verdict dans le différend qui opposait les sociétés Régie Pub, Regidak et Cauris Com contre la commune de Mermoz-Sacré Coeur.
Après délibération conformément à la loi, la Cour suprême de Dakar déclare recevable le recours des sociétés Régie Pub S.S, Regidak et Cauris Com SARL. Mieux, la Cour Suprême de Dakar a rejeté l'exception d'inconstitutionnalité et annule la délibération du conseil municipal de la Commune de Mermoz-Sacré-Coeur fixant les taux, les modalités d'assiette sur la publicité ainsi que les redevances sur les mobiliers urbains, approuvée par le Sous-Préfet des Almadies du 5 Février 2015 sous le n°015/AA/SPA.
X made his Test debut in the same match as Sachin Tendulkar in Pakistan but that was effectively his only Test. Despite being selected for India squads on numerous tours, he was often dropped without playing, becoming known as being "X-ed". He was part of the 1996 World Cup squad but only bowled economically against Sri Lanka when their openers scored heavily.
This document appears to be in an unknown language and contains no discernible words or information that could be summarized in 3 sentences or less. The document only contains unrecognizable characters and provides no context or details about its content or purpose.
Décret N° -98-810- du 06 Octobre 1998------ Fixant les modalités et condition...Serigne Diagne
Décret N° -98-810- du 06 Octobre 1998------ Fixant les modalités et conditions d’application de la loi n° 98-05 du 08 janvier 1998 portant Code pétrolier.
This document discusses how libraries can remain relevant by focusing on community engagement and providing experiences rather than just information. It provides several examples of how libraries are experimenting with new services like hosting classes, book clubs, trivia nights and makerspaces. The key message is that libraries need to get people in the door by being welcoming, easy to use, and offering things people want rather than what libraries think people need.
La Cour suprême de Dakar vient de rendre son verdict dans le différend qui opposait les sociétés Régie Pub, Regidak et Cauris Com contre la commune de Mermoz-Sacré Coeur.
Après délibération conformément à la loi, la Cour suprême de Dakar déclare recevable le recours des sociétés Régie Pub S.S, Regidak et Cauris Com SARL. Mieux, la Cour Suprême de Dakar a rejeté l'exception d'inconstitutionnalité et annule la délibération du conseil municipal de la Commune de Mermoz-Sacré-Coeur fixant les taux, les modalités d'assiette sur la publicité ainsi que les redevances sur les mobiliers urbains, approuvée par le Sous-Préfet des Almadies du 5 Février 2015 sous le n°015/AA/SPA.
X made his Test debut in the same match as Sachin Tendulkar in Pakistan but that was effectively his only Test. Despite being selected for India squads on numerous tours, he was often dropped without playing, becoming known as being "X-ed". He was part of the 1996 World Cup squad but only bowled economically against Sri Lanka when their openers scored heavily.
This document appears to be in an unknown language and contains no discernible words or information that could be summarized in 3 sentences or less. The document only contains unrecognizable characters and provides no context or details about its content or purpose.
Décret N° -98-810- du 06 Octobre 1998------ Fixant les modalités et condition...Serigne Diagne
Décret N° -98-810- du 06 Octobre 1998------ Fixant les modalités et conditions d’application de la loi n° 98-05 du 08 janvier 1998 portant Code pétrolier.
Life is a miracle and we should make the most of each day by opening our heart to others, sharing our gifts, listening with compassion, and doing things we enjoy. While the journey can be difficult for some, we can make a positive difference for others through small acts of kindness like giving flowers or forgiveness. Practicing empathy, courage, and community will help us feel less alone even during challenging times.
The document contains a collection of short quotes or sayings on various topics ranging from relationships, humor, work, life, wisdom, trust, communication, wealth, manners, words, women, love and envy. Many of the quotes discuss philosophical ideas about life experiences and human nature.
This document discusses the potential for open educational resources (OER) and open textbooks. It notes that digital technologies allow knowledge to be shared more freely and globally. However, challenges include resistance to change and ensuring accessibility. The document outlines how librarians can help locate, evaluate, customize and disseminate open textbooks to reduce costs for students. It argues that embracing openness is important for the future of higher education.
The document appears to contain a name, city, and date. Ali Tamay appears to be located in Istanbul, Turkey on December 22, 2009. No other contextual information is provided in the 3 word document.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
Artwork created by Peety Passion features colorful and vibrant pictures painted with acrylics on canvas. The artist draws inspiration from nature, with many pieces depicting landscapes, flowers, and animals. Peety Passion's goal is to spread more joy in the world through colorful artwork that captures the beauty found in nature.
Developing stories, building communities 031513kerpil
The Brooklyn Public Library provides critical services to support young jobseekers and entrepreneurs, including workforce training programs, online career resources, and partnerships with local organizations. The library helps youth develop job skills through paid internships and volunteer opportunities. For young entrepreneurs, the library offers programs like PowerUP! and a virtual investment club. These services aim to foster economic opportunity and build communities by providing resources for education and employment.
Nonprofit Insights: A 360-Degree View of Corporate-Nonprofit Partnerships - P...VolunteerMatch
In September, 2013, VolunteerMatch hosted a webinar that covered the key ingredients for a successful corporate-nonprofit volunteer partnership. The session was so popular, we've brought you back for round two! In this special session dive into how nonprofits and businesses can increase both the breadth and depth of these cross-sector relationships.
Join VolunteerMatch for a special joint edition of the Nonprofit Insights and Best Practice Network webinar series, as we welcome back three experts in corporate-nonprofit partnerships who present from multiple perspectives: Nonprofit consultant Mazarine Treyz represents the small nonprofit viewpoint, Desiree Adaway of The Adaway Group provides the voice of large organizations, and Amanda Lenaghan from the Charles Schwab Foundation presents the corporate angle.
Viewers walk away with new knowledge, practical strategies and tactics, as well as concrete resources and handouts. Whether you work at a nonprofit or a corporation, this webinar will enable you to move your program to the next level through successful partnerships.
NC LIVE launched a marketing campaign called "Working for North Carolina" to promote their job, career, and business resources and make these resources easier for patrons to access. They defined their target audiences, gathered feedback, and developed themes, logos, and promotional materials. The campaign was successful in driving a large increase in website traffic and usage of key resources over the same period last year. The campaign demonstrated that marketing is essential to establishing the value of library services and driving awareness and usage of resources.
The document discusses the importance of public libraries measuring and communicating their impact and value to stakeholders. It provides examples of studies that have measured the economic impact of libraries in Ontario. It also outlines key learnings and deliverables from the Public Library Success Project, including developing standardized metrics, communications strategies, and influencing skills to advocate for more provincial funding. The overall goal is to work towards a shared vision where the value of public libraries is well understood and supported by the Ontario government.
This document provides ideas for libraries to implement readers' advisory services with limited resources. It suggests focusing on passive or self-directed services like book displays, lists of staff picks, and shelf talkers to promote titles. Form-based readers' advisory allows patrons to fill out a survey about their preferences to get tailored book recommendations. Getting other staff involved can increase a sense of ownership while training helps improve skills. Metrics like circulation statistics before and after promotions can demonstrate the value of readers' advisory services.
The document summarizes how public libraries in Northamptonshire, England have established Enterprise Hubs to support entrepreneurship in their communities. Some key points:
- Enterprise Hubs located in libraries provide resources, workshops, and one-on-one advising to help people explore business ideas and start their own ventures. Over 650 people have participated and 30 businesses are now operating.
- Libraries are well-suited to host Enterprise Hubs as they have space, resources, and staff with knowledge to support entrepreneurs. Hubs have been expanded to additional library locations.
- Future plans include a business "hatchery" space for entrepreneurs to rent affordable workspaces, and partnering with the British Library to expand
This document discusses ways for bloggers to make money from their blogs in 2009. It suggests monetizing a blog through advertising is not the best approach and that people may be willing to pay for quality content on niche topics. Specific recommendations include selling eBooks or creating paid eLearning sites on a topic the blogger is an expert in. Numbers are provided showing how many subscribers or products would need to be sold at different price points to generate a full-time income.
This document provides an overview of digital marketing strategies for arts organizations. It discusses trends in the arts landscape including declining commitment and increasing choice for audiences. It then outlines opportunities for arts groups to engage customers online through digital advertising, email marketing, websites, blogs and ecommerce functions. The goal is to use digital tools to increase revenues, attract new audiences and tell an organization's story more effectively.
This presentation provides an overview of YALSA's report, "The Future of Library Services for and with Teens: a Call to Action," and discusses opportunities that the report presents for libraries to increase their impact and visibility.
The document discusses how an advisor's marketing compares to top advisors. It provides a checklist of 17 questions about an advisor's website, email marketing, social media presence, content creation, and lead generation activities. It encourages advisors to download the checklist, schedule a call to review their marketing, and get recommendations to improve, with an opportunity to save $500. The overall message is to help advisors evaluate and strengthen their marketing efforts.
Life is a miracle and we should make the most of each day by opening our heart to others, sharing our gifts, listening with compassion, and doing things we enjoy. While the journey can be difficult for some, we can make a positive difference for others through small acts of kindness like giving flowers or forgiveness. Practicing empathy, courage, and community will help us feel less alone even during challenging times.
The document contains a collection of short quotes or sayings on various topics ranging from relationships, humor, work, life, wisdom, trust, communication, wealth, manners, words, women, love and envy. Many of the quotes discuss philosophical ideas about life experiences and human nature.
This document discusses the potential for open educational resources (OER) and open textbooks. It notes that digital technologies allow knowledge to be shared more freely and globally. However, challenges include resistance to change and ensuring accessibility. The document outlines how librarians can help locate, evaluate, customize and disseminate open textbooks to reduce costs for students. It argues that embracing openness is important for the future of higher education.
The document appears to contain a name, city, and date. Ali Tamay appears to be located in Istanbul, Turkey on December 22, 2009. No other contextual information is provided in the 3 word document.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
Artwork created by Peety Passion features colorful and vibrant pictures painted with acrylics on canvas. The artist draws inspiration from nature, with many pieces depicting landscapes, flowers, and animals. Peety Passion's goal is to spread more joy in the world through colorful artwork that captures the beauty found in nature.
Developing stories, building communities 031513kerpil
The Brooklyn Public Library provides critical services to support young jobseekers and entrepreneurs, including workforce training programs, online career resources, and partnerships with local organizations. The library helps youth develop job skills through paid internships and volunteer opportunities. For young entrepreneurs, the library offers programs like PowerUP! and a virtual investment club. These services aim to foster economic opportunity and build communities by providing resources for education and employment.
Nonprofit Insights: A 360-Degree View of Corporate-Nonprofit Partnerships - P...VolunteerMatch
In September, 2013, VolunteerMatch hosted a webinar that covered the key ingredients for a successful corporate-nonprofit volunteer partnership. The session was so popular, we've brought you back for round two! In this special session dive into how nonprofits and businesses can increase both the breadth and depth of these cross-sector relationships.
Join VolunteerMatch for a special joint edition of the Nonprofit Insights and Best Practice Network webinar series, as we welcome back three experts in corporate-nonprofit partnerships who present from multiple perspectives: Nonprofit consultant Mazarine Treyz represents the small nonprofit viewpoint, Desiree Adaway of The Adaway Group provides the voice of large organizations, and Amanda Lenaghan from the Charles Schwab Foundation presents the corporate angle.
Viewers walk away with new knowledge, practical strategies and tactics, as well as concrete resources and handouts. Whether you work at a nonprofit or a corporation, this webinar will enable you to move your program to the next level through successful partnerships.
NC LIVE launched a marketing campaign called "Working for North Carolina" to promote their job, career, and business resources and make these resources easier for patrons to access. They defined their target audiences, gathered feedback, and developed themes, logos, and promotional materials. The campaign was successful in driving a large increase in website traffic and usage of key resources over the same period last year. The campaign demonstrated that marketing is essential to establishing the value of library services and driving awareness and usage of resources.
The document discusses the importance of public libraries measuring and communicating their impact and value to stakeholders. It provides examples of studies that have measured the economic impact of libraries in Ontario. It also outlines key learnings and deliverables from the Public Library Success Project, including developing standardized metrics, communications strategies, and influencing skills to advocate for more provincial funding. The overall goal is to work towards a shared vision where the value of public libraries is well understood and supported by the Ontario government.
This document provides ideas for libraries to implement readers' advisory services with limited resources. It suggests focusing on passive or self-directed services like book displays, lists of staff picks, and shelf talkers to promote titles. Form-based readers' advisory allows patrons to fill out a survey about their preferences to get tailored book recommendations. Getting other staff involved can increase a sense of ownership while training helps improve skills. Metrics like circulation statistics before and after promotions can demonstrate the value of readers' advisory services.
The document summarizes how public libraries in Northamptonshire, England have established Enterprise Hubs to support entrepreneurship in their communities. Some key points:
- Enterprise Hubs located in libraries provide resources, workshops, and one-on-one advising to help people explore business ideas and start their own ventures. Over 650 people have participated and 30 businesses are now operating.
- Libraries are well-suited to host Enterprise Hubs as they have space, resources, and staff with knowledge to support entrepreneurs. Hubs have been expanded to additional library locations.
- Future plans include a business "hatchery" space for entrepreneurs to rent affordable workspaces, and partnering with the British Library to expand
This document discusses ways for bloggers to make money from their blogs in 2009. It suggests monetizing a blog through advertising is not the best approach and that people may be willing to pay for quality content on niche topics. Specific recommendations include selling eBooks or creating paid eLearning sites on a topic the blogger is an expert in. Numbers are provided showing how many subscribers or products would need to be sold at different price points to generate a full-time income.
This document provides an overview of digital marketing strategies for arts organizations. It discusses trends in the arts landscape including declining commitment and increasing choice for audiences. It then outlines opportunities for arts groups to engage customers online through digital advertising, email marketing, websites, blogs and ecommerce functions. The goal is to use digital tools to increase revenues, attract new audiences and tell an organization's story more effectively.
This presentation provides an overview of YALSA's report, "The Future of Library Services for and with Teens: a Call to Action," and discusses opportunities that the report presents for libraries to increase their impact and visibility.
The document discusses how an advisor's marketing compares to top advisors. It provides a checklist of 17 questions about an advisor's website, email marketing, social media presence, content creation, and lead generation activities. It encourages advisors to download the checklist, schedule a call to review their marketing, and get recommendations to improve, with an opportunity to save $500. The overall message is to help advisors evaluate and strengthen their marketing efforts.
Social Media it's not Sex but it Sure Does SellRich Benjamin
2012 Tennessee Association Of CVB's Social Media Sales presentation. I was asked to prepare a presentation that would educate, enlighten, and empower the membership. The members all work for Chamber of Commerce's or Convention Visitor Bureaus. They are tasked with promoting their communities and regions. NOT an easy task they have limited funds and have to find a way to reach out to visitors as never before. This presentation examines Conventional sales tactics, and the new style of sale s that is needed to attract Web-visitors and Social Followers.
The document is a proposal for an English literacy program brochure for the Pollard Memorial Library and Literacy Volunteers of Massachusetts. It outlines the need for the brochure to spread awareness of the program to potential students and tutors. The proposal describes a 3-panel brochure that will provide the history of the organization, details of the tutoring program, and a call for more volunteer tutors. It also includes a budget and timeline for completing the project.
This document discusses strategies for developing an effective web presence for mortgage professionals. It emphasizes starting with defining your "why" and ideal clients, then establishing your online foundation through a blog/website that serves as a hub. It provides 10 reasons to have your own website and discusses using mobile marketing, social media like Facebook and LinkedIn, and other online tactics such as press releases, email marketing and special reports. The overall message is the importance of getting started with your online marketing strategy immediately.
This document discusses strategies for developing an effective web presence for mortgage professionals. It emphasizes starting with defining your "why" and ideal clients, then establishing your online foundation through a blog/website that serves as a hub. It provides 10 reasons to have your own website and discusses using mobile marketing, social media like Facebook and LinkedIn, and other online tactics such as press releases, email marketing and special reports. The overall message is the importance of getting started with your online marketing strategy immediately.
1) How to Fail at Social Media
a) How to fail when you’re just starting out
b) How to fail while doing social media
c) How to fail when responding in social media
d) Summary & questions
***BREAK***
2) Fine-Tuning Facebook
a) Why Facebook matters to libraries
b) Profiles versus pages
c) Facebook profile tweaks
d) Facebook features
e) Facebook Timeline and options
f) Facebook strategies that work
g) Facebook strategies that don’t work
h) Working with Facebook Insights
i) Examples of the good, the bad and the ugly
j) Summary & questions
***BREAK***
3) Tweaking Twitter
a) Twitter stats you actually should know
b) Things to stop doing on Twitter
c) Ways to do Twitter right
d) Tweet makeovers
e) Summary & questions
***BREAK***
4) Putting It All Together
a) Social media myths
b) Social capital
c) Measuring stuff
d) Interactive: rewriting of Tweets
e) Summary & questions
The document provides an overview of the Albany Public Library's (APL) activities and accomplishments in 2015. It discusses the library's four pillars of technology, programming, role as a community space, and access to information. In 2015, APL saw increases in WiFi usage, program attendance, cardholders, and community partnerships. The library also updated one of its branches and expanded its technology offerings like 3D printing.
The document summarizes key trends in online fundraising for nonprofits. It discusses how nonprofits can [1] leverage technology strategically by improving their websites and donation pages, [2] embrace social giving through platforms like Crowdrise and Cause, and [3] personalize the donor experience. Resources and tips are provided on growing email lists, using social media, and making the most of mobile opportunities. Questions are also posed to help nonprofits assess how they can better achieve their digital fundraising goals.
Mastering GivingTuesday and Year-End FundraisingTechSoup
Slides from November 2, 2023 TechSoup Webinar "Mastering GivingTuesday and Year-End Fundraising" with CauseVox: https://events.techsoup.org/events/details/techsoup-techsoup-events-and-webinars-presents-mastering-givingtuesday-and-year-end-fundraising/
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptxEduSkills OECD
Iván Bornacelly, Policy Analyst at the OECD Centre for Skills, OECD, presents at the webinar 'Tackling job market gaps with a skills-first approach' on 12 June 2024
This presentation was provided by Racquel Jemison, Ph.D., Christina MacLaughlin, Ph.D., and Paulomi Majumder. Ph.D., all of the American Chemical Society, for the second session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session Two: 'Expanding Pathways to Publishing Careers,' was held June 13, 2024.
This document provides an overview of wound healing, its functions, stages, mechanisms, factors affecting it, and complications.
A wound is a break in the integrity of the skin or tissues, which may be associated with disruption of the structure and function.
Healing is the body’s response to injury in an attempt to restore normal structure and functions.
Healing can occur in two ways: Regeneration and Repair
There are 4 phases of wound healing: hemostasis, inflammation, proliferation, and remodeling. This document also describes the mechanism of wound healing. Factors that affect healing include infection, uncontrolled diabetes, poor nutrition, age, anemia, the presence of foreign bodies, etc.
Complications of wound healing like infection, hyperpigmentation of scar, contractures, and keloid formation.
This presentation was provided by Rebecca Benner, Ph.D., of the American Society of Anesthesiologists, for the second session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session Two: 'Expanding Pathways to Publishing Careers,' was held June 13, 2024.
Level 3 NCEA - NZ: A Nation In the Making 1872 - 1900 SML.pptHenry Hollis
The History of NZ 1870-1900.
Making of a Nation.
From the NZ Wars to Liberals,
Richard Seddon, George Grey,
Social Laboratory, New Zealand,
Confiscations, Kotahitanga, Kingitanga, Parliament, Suffrage, Repudiation, Economic Change, Agriculture, Gold Mining, Timber, Flax, Sheep, Dairying,
Level 3 NCEA - NZ: A Nation In the Making 1872 - 1900 SML.ppt
AskWHO?
1. The Life and Times of Virtual Reference
Services in Washington State
Ahniwa Ferrari – Ask‐WA Coordinator
Washington State Library
aferrari@secstate.wa.gov |360‐570‐5587
2. • Grant cycles for VR as far back as 2001
Grant cycles for VR as far back as 2001
• QuestionPoint and 24/7 merge in 2005;
QuestionPoint and 24/7 merge in 2005;
Washington becomes a “cooperative”
• Washington CTCs join the cooperative as a
group in 2008, greatly increasing the number
i 2008 l i i h b
of participating institutions.
3. • 25 libraries participating at start of 2008
25 libraries participating at start of 2008
• 55 libraries at start of 2009
• 59 libraries participating NOW
9 lib i i i i O
• CTCs were a huge part of that growth!
4. • QuestionPoint is an OCLC product (since 2005)
p ( )
• We pay yearly (Jan‐Dec) for use of the software and for
the 24/7 cooperative backup
• Costs are subsidized through the WSL using LSTA funds
(federal grant money); remaining costs are split among
participating libraries by the statewide coordinator
participating libraries by the statewide coordinator
• The SBCTC covered all related CTC costs for 2009; the
WSL hopes to FULLY subsidize all costs in 2010
• The biggest investment made by participating libraries
is in the staff time spent providing coverage
5. • Cooperation means libraries have each others
Cooperation means libraries have each others’
backs
• Questions can be referred to experts without
Questions can be referred to experts without
the questioner having to go anywhere
• C ll b
Collaborating, we increase our pool of
i i l f
expertise exponentially; plus we got to work
together
h
6. • Statewide:
– Access to Spanish‐language chat for all WA libs
– VR portal to access service @ ask wa gov
VR portal to access service @ ask.wa.gov
– More training, more marketing, more support
–MMore buy‐in from more libraries; VR ubiquity
b i f lib i VR bi it
– A Washington Reference Summit? (or WA/OR?)
7. • 2008 (January – April)
2008 (January
– 93 email questions ; 388 chat questions
– 393 chat sessions answered by WA libraries
393 chat sessions answered by WA libraries
• 2009 (January April)
2009 (January –
– 301 email questions ; 1370 chat questions
– 1609 h t
1609 chat sessions answered by WA libraries
i d b WA lib i
8. • With proper marketing and buy in from
With proper marketing and buy‐in from
stakeholders and librarians, 2010 could look
like this:
like this:
– 5000+ email questions asked;
– 40 000+ chat questions asked;
40,000+ chat questions asked;
– 30,000+ answers provided.
9. • All libraries should have received some basic
All libraries should have received some basic
training by now (more is always available)
• Some libraries still getting up and running (or
waiting for summer)
waiting for summer)
• M k i
Marketing efforts in full force for Fall?
ff i f ll f f F ll?
10. • I can t do as good a job “virtually”
I can’t do as good a job virtually
• Other libraries can’t help my users
• VR isn’t appropriate for X type of question …
i ’ i f f i
• I’m already overworked, I can’t start
something new!
• VR is just the next new thing, a fad …
j g,
11. • Benefit to cost ratio is very high
Benefit to cost ratio is very high
• All your statistics are built‐in
• VR better for ESL and “anxious” users
b f S d“ i ”
• Two words: Distance Education
• Staff development / better “reference” q’s
• It s collaborative and improves cooperation
It’s collaborative and improves cooperation
12. • You re providing chat reference, but are you
You’re providing chat reference but are you
whole‐heartedly involved?
– Don’t hide access to your chat links (and don’t let
Don t hide access to your chat links (and don t let
your institution hide access either);
– Don’t limit the service or deter its use;
Don t limit the service or deter its use;
– Find/create/share your success stories!
– Communicate with other VR libraries share best
Communicate with other VR libraries, share best
practices (and your blunders too!)
13. Francoeur, Stephen. “My Workshop on Effective Chat Reference.”
http://www.teachinglibrarian.org/weblog/2009/04/my‐workshop‐on‐
http //www teachinglibrarian org/weblog/2009/04/my workshop on
effective‐chat‐reference.html.
Hirko, Buff, and Mary Bucher Ross. “Virtual Reference Training: The Complete
Guide to Providing Anytime, Anywhere Answers.” Chicago: American
Library Association, 2004.
b
Kern, M. Kathleen. “Virtual Reference Best Practices.” Chicago: American
Library Association, 2008.
Lankes, R. David. New Concepts in Digital Reference. San Rafael CA: Morgan
Lankes R David “New Concepts in Digital Reference ” San Rafael, CA: Morgan
& Claypool, 2009.
Various Authors. “Reference Renaissance: Current and Future Trends.”
Speaker’s Presentations.
http://www.bcr.org/referencerenaissance/presentations.html.
http://www bcr org/referencerenaissance/presentations html
Lots more via Marie Radford’s “Virtual Reference Bibliography @ Rutgers:
http://vrbib.rutgers.edu/.
14. The Life and Times of Virtual Reference
Services in Washington State
Ahniwa Ferrari – Ask‐WA Coordinator
Washington State Library
aferrari@secstate.wa.gov |360‐570‐5587