Ashleigh Archer Fillingim is seeking a customer service position that utilizes her strong leadership and communication skills. She has over 3 years of experience in customer service roles at the Gwinnett County Tax Commissioner's Office and The UPS Store. Fillingim has a Bachelor's degree in Political Science from the University of Georgia and an Associate's degree from Gainesville State College. She is proficient in Microsoft Windows, Office, and various POS systems.

1. Ashleigh Archer Fillingim
2905 Ashbyrn Court, Buford, GA 30519
678-207-9337
Ashleigh Archer Fillingim
adawg06@gmail.com
678-207-9337
OBJECTIVE
Obtain a position that can utilize my strong leadership and communication skills in a customer
service driven business environment.
SUMMARY
Costumer service leader with over 3 years of experience working at the local government tax
commissioner. Experienced with latest Microsoft Windows operating systems, Microsoft Office
tools, and various Point of Sale (POS) applications.
Professional Experience
Gwinnett County Tax Commissioner’s Office Norcross, GA..........................................1/2013
Senior Tax Service Associate ..................................................................................................12/2014
 Serves as a lead to staff to include assigning and monitoring w orkand providing direction. Attends classes/seminars/conferences to
ensure proper understanding of updates/changesto tax law s.
 Trains staff members on routine and specialized customer services skills related to unique and moderately complex tax/tag iss ues.
Tax Service Associate I/II.......................................................................................................................
 Monitors and participates in the maintenance of files and records to ensure data is entered properly and all records adhere to
standards.
 Examines tax/tag issues and determines if claims should be processed.
 Maintains and analyzes various statistics and reports forplanning purposes.
 Provides assistance to customers in person or over the phone regarding tax/tag issues.
 Collects payments fromcustomers and keeps daily records of receivables, various correspondence and reports forthe department
or externalcustomers.
UPS Store...........................................................................................................................11/2005-1/2013
 Assisting customers on a daily basis w ith faxes, copies, print jobs and shipping. Point of Sale applications, w orking cash register,
end of day programs including store closing. Fingerprinting for Cogent Systems, Start POS and other computer programs
Education
Bachelor Art, Political Science, May 2011, University of Georgia, Athens GA
Associate Art, Political Science, May 2008 Gainesville State College, Gainesville, GA
Computer Skills
Windows 7, 8.1, 10. Microsoft Office 2013 (Word, PowerPoint, Excel, Outlook)
Other
Notary – licensed Notary public in Georgia
Interests
UGA HEROS 2009-2010 school year
 Raised money to help out localchildrenwho are impactedby AIDS.
 Went to“HERO’SOlympics” in support ofchildren