This curriculum vitae summarizes the professional experience and qualifications of Arun Khera. He has over 7 years of experience in customer service, soft skills training, and teaching communication skills. His most recent roles include working as a soft skills trainer at Shree Jay Consultancy since 2010 and as a customer service agent and trainee at WNS Global Services from 2009 to 2010. He holds an MBA and Bachelor of Science in Computer Science. His skills include communication, training methodology, Microsoft Office, and both English and Hindi typing.

1. CURRICULUM VITAE
ARUN KHERA
Mob. No.:- 9215404956
E-Mail Id: -
arunkhera07@gmail.com
Address: - St#4, Brijwasi Colony,
Shastri Nagar, Bhiwani (Haryana)
Career Objective: - To work in the field of Soft Skills Training with a reputed
organization to achieve its goals as well as my personal growth.
PROFESSIONAL EXPERIENCE
WNS Global Services (BFSI)/Mashreq Bank (CCAM)
Responsibilities:-
 Scrutinizing a/c opening &
supporting documents in image
system and rejecting the discrepant
ones
 Entering the data & opening the
requested a/c in the system.
Role: - Customer Service Agent in a/c
opening for
 Individual accounts
 Corporate accounts
From November 2009 till August 2010
Trainings Attended: -
 Many developmental sessions
such as:
o D-3
o Working with
Assertiveness
o Johari Window
o Work life Balance
 Process Training for Individual
& Corporate account opening
Achievements:
 Best Trainee Award for the process training
Shree Jay Consultancy (Kurukshetra)
Responsibilities:-
 Testing & Identifying training needs of the participants.
 Designing & Conducting the training sessions.
 Conducting Feedback sessions to evaluate the effectiveness of the training
sessions.
Role: - Soft Skills Trainer From September 2010 till date
GE-NXT Institute of Management & Language Studies (Bhiwani)
Responsibilities:-
 Conducting interactive sessions on applied grammar and its practical
applications.
 Conducting role playing sessions for the practical implementation of the
theoretical learning and development of the communication skills.
 Conducting motivational sessions to remove trainees’ hesitation and ensure
their active participation in all the activities.
Role: - C.S. & P.D. Trainer From July 2007 till October 2009
Workshops & Seminars
 Many yoga & meditation camps.
 Yes+ workshop by Art of Living.
 A youth meet in Delhi with H.H. Sri Sri Ravi Shankar in a program named “Own
the future and the present”.
 ‘Know your child’ workshop.
 Attended many role playing workshops.
Attended:-
Date of Birth : 26th
Jan 1987
Gender : Male
Nationality : Indian
Marital Status : Unmarried
 Communication &
Interpersonal Skills
 Yes mind attitude
 Adaptability & Quick
learning skills
Personal Information
Behavioural Skills
Technical Skills
 Working with MS (Word &
PowerPoint)
 English & Hindi typing
 Creating effective videos
Training Methodology
 Role playing techniques
 Audio-Visual Shows
 Games, activities &
meditative processes
Hobbies
 Meditating
 Dancing
 Singing
 Listening to soft music

2. Educational Qualification
M.B.A. (Specialization-I.T.M.) from G.J.U. Hisar (Result Awaited).
B.Sc. (Specialization-Computer Science) from M.D.U. Rohtak with 1st
division in 2007.
Senior Secondary (P.C.M.) from B.S.E.H. with 1st
division in 2004.
Matric from B.S.E.H. with 1st
division in 2002.
Extra Curricular Activities
N.C.C.
 Participated in numerous N.C.C. camps & one of
them as camp’s overall senior.
 Participated twice in Interbatalion Rifle Parade.
 ‘A’ & ‘B’ certificate holder.
 Selected best cadet in a camp.
 Performed folk dance in many cultural events of
N.C.C.
Cultural Activities:-
 Performed in many cultural activities such as Group
Dance General, Choreography & Theatre at Zonal &
Inter zonal youth festivals.
 Won 1st
prize in Choreography at Inter zonal level & in
Group Dance General at Zonal level.
 Performed in a dance show named ‘Mere Vatan’.
 Presentation on numerous topics such as:
o How to develop communication skills?
o Problems of Teenagers & their solutions.
o How to select a good career option? (Career
Counseling)
 Developmental Workshops on various topics such
as:
o Hesitation Removal & Boosting Confidence.
o Body Language
o Public Speaking
o Team Building
o How to be a leader?
o Yes Mind Attitude
Conducted
Preferred Locations References
NCR Region (Delhi, Gurgaon, Noida, Faridabad)
Natural Locations (Dehradun or anywhere in
Himachal Pradesh)
Mr. Surender Kumar (Director-GE-NXT Institute of
Management & Language Studies:9215389200)
Mr. Aditya Verma (Deputy Manager WNS Global
Services:9999488904)
Mr. Jitin Sharma Managing Director (Shree Jay
Consultancy:9896959973)
Declaration
I hereby declare that all the information mentioned above is true & correct to the best of my knowledge.
Date
Place
Signature