This document discusses the roles of a delivery manager and myths about the position. It addresses the speaker's background and experience in IT and as a delivery manager. The presentation covers the various combinations of roles a delivery manager may take on, including solution architect, account manager, project manager, and people manager. It then discusses common myths around what defines a delivery manager and how to find and grow in the position. The document is meant to provide clarity on the delivery manager role.

1. CONFIDENTIAL | © 2020 EPAM Systems, Inc.
Delivery
Manager: Myths
and facts
CONFIDENTIAL | © 2020 EPAM SYSTEM, Inc.

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AGENDA
ABOUT SPEAKER HISTORY COMBINATION
OF ROLES
MYTHS HOW TO FIND
DM?
HOW TO GROW
AS DM?
Q&A
1 2 3 4 5 6 7
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3. CONFIDENTIAL | © 2020 EPAM Systems, Inc.
ABOUT SPEAKER
o 15+ years of international experience in IT (Developer, Business Analyst, PMDM)
o Mostly outsourcing experience (Intetics, GlobalLogic, Sigma, EPAM)
o In EPAM since 2012 (during 2014 -2017 in UK office as onsite DM)
o Program Manager on 100+ engineers account
o Global Supervision coordinator for portfolio with 2k+ headcount
o Head of PM department in EPAM
o PMI certified since 2009 (CAPM and PMP)
o PM’ training and mentorship
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A BIT OF HISTORY

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DELIVERY MANAGER

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SOLUTION ARCHITECT
o Understands how to build quality on development side
o Understand and contribute into architecture solutions
o Translate architecture into development tasks
o Full stack aware
o Hands on in development and delivery pipeline
o Hands on coding
o Case1: integrate new Analytics tool for eCommerce
o Case2: introduce new branching strategy

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ACCOUNT MANAGER
o Acts as the primary point of contact for a customer, for all
project delivery related matters
o Acts as a consultant on technical decisions made by the
customer
o Keeps a balance between the customer and the team:
balancing the interests of both, making sure there is a proper
flow of information and that all concerns and ideas are heard
o Case: decrease monthly invoice by 10%

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PROJECT MANAGER
o Scope: able to see big picture (release / roadmap), grooming,
tasks decomposition, DoR/DoD
o Estimation: hands on in high level and low-level estimations
o Quality: developers' contribution into quality, understands
metrics, manual vs automation testing strategy
o Risks & constraints awareness
o Manage and communicate changes impact (to/from
team/customer)
o Case: estimation of new product

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PEOPLE MANAGER
o Values the contribution of individuals.Works to optimize the
team's performance
o Manages attrition on the project
o Handles conflict resolution
o Able to build scalable, distributed, hybrid teams
o Knows and uses global resourcing processes and KPIs
(utilization, attrition, etc.)
o Case: rotate “rock star” within current program

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MYTHS
o Tech leader = DM?
o DM is needed on each project?
o Technical PM with no customer interaction = DM?
o DM is PM’ evolution?
o Should DM be expert in each 4 areas?
o DM definition is static?
o Can DM perform all 4 roles alone?

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HOW TO FIND DM?

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HOW TO GROW AS DM?

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QA

14. THANK
YOU!