>> PMI® is a daily and integrated management solution for hotel and restaurant operations. >> PMI® is a revenue and productivity management solution, supported with software, which helps the management bringing organisational financial target to departmental and operational discipline. Get an instant reading of current performance and forecasts in the key areas of your organisation and quickly focus in on problem areas. With the click of a mouse, PMI® allows you to drill down to investigate performance issues; and their causes; easily and quickly. The Key Performance Indicators will even indicate problem areas existing at lower levels. >> PMI® provides middle management with comprehensive and relevant financial as well operational information that will help them in the daily decision-making to meet the company’s profit and expense targets. >> PMI® ensures that the different departments’ day-to-day activities are aligned with, and linked to, the hotel’s financial and operational objectives. >> PMI® increases management quality and accountability through daily and transparent exposure of the departmental performance. For more information, please go to www.d2o.biz or send an email to info@d2o.biz. >> More than 300 hotels and 1.500 managers using PMI® daily. Some of the customers are: Hyatt | Radisson SAS Hotels & Resorts | Rica Hotels | First Hotels | Choice Hotels | Thon Hotels | Scandic | Worlds Hotels | The Leading Hotels of the World | Nordic Hotels | FursetGruppen | and numerous independent hotels & resorts as well as restaurant groups.

1. © Copyright d2o®
2009
Presented by: Young N. Nguyen
- Bringing Discipline to strategy
Oslo, 2009

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© Copyright d2o®
2009
Objective
“We have reduced the labour costs by
€ 95.000 since we installed PMI (3
months) and the activities have increased
compared to same period last year.
- Frode Hofstad, MD – Britannia Hotel
How PMI®
enables you to enhance
the profitability by involving and
empowering the heads of
department in the daily revenue and
productivity management process.

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© Copyright d2o®
2009
d2o®
focuses on:
•Operating efficiency
•Quality assurance – DoT-QaP®
•Change management related to system integration
•Development of innovative solutions
About d2o®
d2o®
offers:
•Business consulting
•Training with focus on change management
•Implementation of d2o®
’s solutions:
PMI®
| PMI®
Task | PMI®
GoGreen | PMI®
Planning
Established in March 2000.
d2o®
is a consulting firm for hotel and catering industries with strong growth.
d2o®
’s competency:
•Hotel and restaurant operation management
•Training and E-learning
•System integration

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Challenges
Today’s revenue and cost management reporting process…
•has a missing link – reporting does not enhance the daily management at departmental level
•contains inaccurate forecast and sources of error
•is cumbersome and time-consuming
Based on our recent survey covering 100 hotels (without PMI®
) and including more than 500
department heads, we have discovered that…
1.less 10 % know their month-to-date and month-end financial goal
2.less than 5 % know their actual month-to-date performance; and
3.less than 3 % know their month-end and next month forecast and what actions to
be taken to meet their financial targets.
“d2o understands what it takes to ensure their
customers' successful results. Their approach is a
unique combination of highly skilled business
consultants, proven methodologies, quality assurance
discipline, knowledge transfer, and an emphasis on rapid
results.
- Rasmus Sandnes, MD – Dr. Holms Hotel
10 %
5 %
3 %

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On the Books
PMI®
Management Perspective
“d2o consulting is a
great partner for us,
combining business
consulting expertise
based on their know-how
about our business and
innovative solutions .
- Ole-Jacob Wold, CEO –
Rica Hotels

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PMI®
Information Flow and Data Capture
Daily
Revenue Reporting
Revenue
Forecasting
Management
Perspective
Food Cost
Management
Actual
depart.
revenue
Reservation
On hand
Productivity
Management
Property Management
System
(PMS)
Point of Sales
(POS)
Resource-
drivers
Rosters
export to
MS Excel
Time Attendance
System
One-to-One
Coaching

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© Copyright d2o®
2009
PMI®
Information Flow and Data Capture
Actual
depart.
revenue
Reservation
On hand
Property Management
System
(PMS)
Point of Sales
(POS)
Resource-
drivers
Rosters
export to
MS Excel
Time Attendance
System
One-to-One
Coaching
Financial
Controller
Rev. Manager/
F&B Manager
Executive Chef
Heads of
Department
Managing
Director

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2009
PMI®
HQ Consolidation & Benchmarking

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© Copyright d2o®
2009
Case I
Yearly incremental financial benefits
as a result of the PMI®
application
is comfortably estimated to more than
€ 3,75 millions for 50 properties.
“Rica Hotels paid down the PMI investment for the
first 16 properties with the labour cost saving in
Housekeeping at Rica Oslo Hotel the first 12 months.
- Jørund Lie, VPO – Rica Hotels

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2009
Case II
“PMI helped me saving € 65.000
after 9 months of use.
- Annar Vikhammer, Executive Chef –
Radissons SAS Park Hotel, Fornebu
“ Food cost has dropped more than
€ 250.000 after 12 months of the
implementation of PMI.”
- Ernst Høva, Owner – Radisson SAS
Lillehammer Hotel

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2009
Case III
“PMI gives a great balance between
controlling and managing our hotels.
Implementing the PMI solution has been
one of our most valuable business decisions."
- Helge Krogsbøl, VPO – Thon Hotels
Before
After
“ The productivity has increased
significantly and we have increased our GOP
more than € 87.000 on average per hotel
yearly since the implementation of PMI.
Morten Thorvaldsen, CEO – Thon Hotels

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2009
Guarantee
We guarantee
500 % ROI,
and if you are not
DELIGHTED,
we shall refund with
one question asked:
“How can we do things better?”
No small print in the contract.
“The definition of
insanity is doing the same
things over and over and
expecting different results.
- Some Dead Executive

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2009
PMI®
E-learning

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© Copyright d2o®
2009
Summary
PMI®
enables, on daily basis, General Managers to:
• define and communicate effectively departmental goals as well as making the department
heads accountable for their decisions and actions
• Report the status for learning and forecast for decision making
• ”benchmark” at hotel and department levels in a transparent way
• reduce sources of error due to manual inputs
Analysing
&
Simulating
Measuring
&
Rewarding
Managing
Changes
Learning
Executing
Reporting
Planning
Analysing
&
Simulating
Learning
Planning
Executing
Measuring
&
Rewarding
Reporting
“Give the man a fish and he
will survive for a day, teach him
how to fish and he will survive
for the rest of his life.”
- Chinese proverb

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2009
Thank you for your time!
“Simplicity can only be achieved
by those who understand complexity,
competitive advantage can be achieved by those
who solve complex problems with simplicity.
- d2o®
consulting
www.d2o.biz