The document summarizes Arrows Group's Technology Division, which consists of specialist teams recruiting across IT&C roles. It works with companies across industries to provide contract and permanent recruitment based on market knowledge, campaign efficiency, working together, and building relationships. Over 60% of placements come from referrals and most business is repeat clients working exclusively with Arrows Group.

2. Arrows Group’s Technology Division consists of a
number of specialist teams that recruit across the
entire IT&C environment, including:
Software Development, Testing & QA, Database
and Infrastructure.
This Division works with companies across all major industry sectors,
delivering superior Contract and Permanent recruitment services based
on four abiding principles:
Market Knowledge: Working Together:
Our specialist technical teams have an Our teams are incentivised on service
in depth understanding of their technical related criteria, including: time from
areas and the industry sectors they service. engagement to interview, CV to interview
By being totally immersed in their specific ratio and interview to placement ratio,
sectors, our teams have developed an as well as on successful placements
intimate understanding of their markets, themselves. Achievements in speed,
and extremely effective networks. Last efficiency and client understanding are
year, over 60% of our Technical Division’s sources of professional pride for individuals
placements were from referral. and teams.
Campaign Efficency: Building Relationships:
We encourage our teams to get involved The majority of the business within our
with individual campaigns and to build up Technology Division is repeat business and a
detailed profiles of all the clients for whom significant proportion of our priority clients
they recruit. This increases their efficiency choose to work with us exclusively on a
and enables them to work proactively for regular basis.
clients on a regular basis. Through effective
profiling, all our clients benefit from Arrows
Group constantly sweeping the market for
the most in-demand skills.

3. TESTIMONIALS
1
The Inspired Group of companies have
been working with Arrows Group since
December 2003. We selected Arrows Group
as an exclusive provider because of their
level of understanding about our business,
the quality of suitable candidates they
found for us and the highly responsive and
professional approach that they have
always taken.
Arrows Group have placed well over 80
people, both permanent and contract based,
with our business and I suppose that number
alone shows the level of trust we have in
Arrows Group more than any sound bite can.
CTO
Inspired Gaming Group
2
Arrows Group has supported us in
completely streamlining the way we recruit
for technical roles.
They have worked in partnership with
our recruiting managers to fulfil our
requirements and manage our entire
recruitment process. They are very
knowledgeable of the marketplace and are
professional in their approach with both our
team and our candidates.
CTO
Gamesys

4. ABOUT US
In recruitment no two clients are the same,
but each demands the highest level of service.
To meet the diverse requirements of competitive
industry sectors, Arrows Group has redefined the
approach to traditional inflexible recruitment models
that are out dated for today’s market and instead
operates a dynamic model, known as the AG HIVE™.
Bringing together the usually separate recruitment service streams
of Contingency, Campaign Management, Search and Selection and
Contract / Interim, Arrows Group has created a unique system that
gives clients total control and total transparency over their
recruitment activities through a single source.
Clients are able to play an active part Clients include industry leaders and cutting
in designing the recruitment strategy, edge innovators, all of whom have very
choosing the services most relevant to their different recruitment requirements, and all
needs and then tracking the process as the of whom have seen their requirements met
recruitment lifecycle is executed. by our uniquely flexible approach.
Established in 2003, Arrows Group has The company is fast paced, energetic
grown quickly and built an impressive and hooked on success; we love what we
reputation based on the delivery of robust, do and take enormous pride in delivering
quality-driven recruitment services. We exceptional services to our clients.
are now recognised as an established
key supplier within our core markets - Arrows Group is a proud member of the
Technology, Project Management Association of Professional Staffing
and Healthcare. Companies (APSCo) and the Recruitment
and Employment Conferderation (REC)
Today, Arrows Group works with over and has a sustained focus on business
250 organisations across the UK and improvement, as demonstrated by the
Europe, providing Permanent, Contract and recent achievement of ISO 9001
Temporary recruitment services. Quality Accreditation.
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5. DIVISIONS
TECHNOLOGY PROJECT MANAGEMENT HEALTHCARE
Arrows Group’s Technology Division consists Arrows Group’s Project Management Arrows Group’s Healthcare Division
of a number of specialist teams that recruit Division specialises in recruiting Project specialises in the recruitment of fully
across the entire IT&C environment. This Management and Business Analysis staff compliant Nurses (RGN’s, RMN’s and
Division works with companies across all on both a Permanent and Contract basis. specialists), Healthcare Workers and
major industry sectors, delivering superior The key to the success of this team is its Pharmacists for Temporary, Contract and
Contract and Permanent recruitment understanding of the complexities of the Permanent placements throughout the UK.
services. The majority of the business sector, and of the unique requirements of Our teams provide high quality healthcare
within our Technology Division is repeat our clients, which range from Digital Media recruitment services on a 24/7 basis, 365
business, with a significant proportion of and Communications providers through to days of the year. We specialise in providing
clients choosing to work with us exclusively the Insurance and Investment high calibre staff at short notice.
on a regular basis. Banking sectors.
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6. AG HIVE™
The AG HIVE™ represents the many layers of
services, techniques and approaches provided by
Arrows Group. From ad hoc Contingency services
to highly targeted Searches; from Permanent roles
to short-term Contracts, Arrows Group unifies
traditional and cutting edge recruitment techniques
into a single flexible service offering.
Entirely transparent, our unique AG HIVE™ approach allows our clients to
engage just one layer of service, or tap into the benefits of various layers
to achieve a truly bespoke and uniquely effective service.
Diverse techniques and wide-ranging And no matter which service or combination
candidate networks can be delivered by the of services our clients choose to receive,
AG HIVE™, designed precisely for the needs they are always assured of our commitment
of the client. to quality process and procedure.
We define these needs, and establish the Every step of our recruitment lifecycle
right conditions for a successful ongoing strictly adheres to our ISO 9001 Quality
relationship, by always meeting our clients Management System, designed in line with
face to face on-site, prior to commencing our commitment to the APSCo and REC’s
any new client engagement. Codes of Conduct.
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7. RESOURCE
□ Arrows Group Database
□ Arrows Group Network
□ Off-Shore Recruitment Capability
□ Contractor: ‘Virtual Bench’ & ‘Red Zone’
CANDIDATE SCREENING
□ Formal screening
□ Background check – proof of identity
□ Bespoke screening
□ Technical and psychometric testing.
□ Reference checking
CAMPAIGN CONTINGENCY
Arrows Group has state Recruiting staff on an ad
of the art, dedicated hoc or ‘on request’ basis.
recruitment processes We aim for high quality,
MARKET INSIGHT and systems customised low quantity; allowing the
□ Up-to-date market information to the delivery of client to fill the required
□ Industry newsletter managed, end to end posts with a minimum
recruitment campaigns. consumption of time.
ACCOUNT MANAGEMENT
□ Dedicated account managers per client
HYBRID □ Resource allocation
□ Ongoing appraisal of performance
Hybrid Recruitment allows clients to □ Detailed progress reports
benefit from a combination of Campaign,
Contingency, Search, Contract and
Technology Driven candidate generation
techniques, all within a single service,
allowing our clients to benefit from a
truly bespoke service.
CONTRACT SEARCH
Arrows Group ‘Virtual Headhunting, is just one
Bench’ is a constantly area of our flexible AG
updated database of Hive approach. We are not
highly skilled contractors; purely a search firm, and
which when combined benefit from having
SLA with our ‘Red Zone’ established recruitment
□ Permanent Client Engagement delivery service enables teams that are great
□ Contractor SLA us to provide excellent sources of market
□ Temp Framework Agreements candidates within 24hrs. intelligence. ADVERTISING
□ Industry Approved □ Targeted advertising both on/offline
□ Pan European Capability
POST PLACEMENT
□ Focus on long-term relationships

8. VALUES & PHILOSOPHY
UNITED | OPEN | BESPOKE
Our brand philosophy and values are at
the very core of everything we do. We
understand that our company has three
major stakeholders: our clients, our
candidates and our employees; and we
can only deliver on what we promise by
ensuring that each of these have trust in
the company, its services and its vision.
By applying our core values to everything
we do, we differentiate ourselves from our
competitors and lay the foundations on
which we can build long-term, successful
relationships today, and in the future.
UNITED
We understand that by working together
we can achieve more than on our own. By
working together and sharing knowledge
we gain a better understanding of the
challenges we face. By working together
we inspire and motivate all around us to
help us to undertake tasks successfully,
which in turn results in greater productivity,
recognition and success for all.
OPEN
We are completely open both internally
and externally. We understand that only
by hiding nothing and being completely
transparent can we then build trust,
confidence and commitment with all around us.
BESPOKE
We do not live in a formulaic society and
as our clients, candidates and consultants
needs and expectations change, so must
our offering to meet these. Only by asking
pertinent questions and listening thoroughly
can we deliver truly targeted responses,
which successfully address the challenges
and opportunities we face.
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9. WHY ARROWS GROUP ?
Potential clients often ask us why they
should choose Arrows Group to oversee
their vital recruitment processes. Working
in highly competitive markets, they know
that sourcing the best possible staff with
maximum efficiency is essential to their
business success.
And we know that they want a brief, concise
answer. So we’ve got it down to five points:
Over 60% of Arrows Group placements are
made though referral. This not only shows
the strength of our networks, but also the
confidence that we instill in our clients
and candidates.
The AG HIVE™ is a fluid recruitment model
that brings together usually separate
recruitment processes. For you, this means
we offer a service that can be tailored to
your exact requirements.
Our international resources enable us to
operate 24/7. So you can speak to someone
whenever you need to; and we can achieve
the results you need, even with extremely
tight deadlines.
Our strict sector focus means that we have
an intimate knowledge of the markets we
work in. We’re not a jack of all trades; we’re
master of our core areas.
We take quality seriously, both when
working for our clients and when running our
own business. That’s why we’re ISO 9001
accredited and members of both
APSCo and REC.
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10. CONTACT US
ASHLEY HOUSE
18-20 GEORGE ST
RICHMOND
SURREY | TW9 1HY
T:+44 (0) 870 142 0080
F:+44 (0) 870 142 0079
ARROWSGROUP.COM
REGISTERED IN ENGLAND | no 4715439
VAT: 810315089
RICHMOND TOWN CENTRE
Arrows Group are proud sponsors of the
NSPCC and Childline. Through numerous
fundraising events, activities and
volunteering we are proud to be involved
with such a crucial cause that makes a real
difference to children all over the UK.
A proud member of :