My SlideShare Resume presentation.

1. WELCOME!

2. Hello!I’m Armando De Paola.
I would like to share this presentation with you
to share my work experiences.

3. “
If there’s a problem,
there’s a solution.

4. My Experiences

5. EVENTLIGHTS, Remote Location(September 2015 – March
2017)
Supporting for a LED/UV products e-shop customers via phone,
email and chat. Helping them in creating order, choose the right
product for their needs. Supporting them in issues as payments,
delivery delays with ticket in Live Agent platform. Managing
products and the Italian website through Magento tool.
https://www.eventlights.eu/
CUSTOMER SUPPORT AND CHAT ADVISOR

6. VERMANTIA, Athens - Greece (April 2014 – June 2015)
Live speaker for sport virtual games, commenting live the events
and the odds. After 1 year to the Localisation and translation
department also for sport virtual games. Assuring the correct
translation and the quality for soccer and betting sport games
before they went live on the website for INTRALOT ITALIA and
ISIBET. Inter-communication between department and escalating
issues.
http://www.vermantia.com/
LIVE SPEAKER - LOCALISATION

7. EXPEDIA INC., Athens - Greece (October 2012 – March 2014)
Supporting the hoteliers via phone and mail in order to help them in
managing the booking system and the reviewing of the offers on their
Expedia account. Promoting Company services helping Companies
ensuring Expedia keeps with a competitive range of offers. Re-viewing the
website pages to ensure everything is in correct Italian and Spanish.
Translating of English contents in Italian and Spanish. Updating data on
behalf the hoteliers, when required. Managing the issues’ tickets through
Saleforce.
https://www.expedia.com/
WEB CONTENT EDITOR – CUSTOMER SUPPORT

8. BIGBERRY, Rome - Italy (October 2008 – August 2012)
Producing media projects including sport TV formats for SKY
Italia, RAI Trade, INTER Channel and ROMA channel. Handled
multiple projects simultaneously, constantly meeting client
deadlines through all stages. Collaborated inter-departmentally to
improve our video department and solving issues. Other
responsibilities included: sound editing, media recording,
archiving, managing video editing and graphics.
VIDEO EDITOR

9. My Education

10. My EDUCATION
BACHELOR OF ARTS IN CINEMA AND VISUAL ARTS
Università degli Studi di Rome Tre, Rome - Italy (2002-2008)
Specialization: Direction
HIGH SCHOOL DIPLOMA WITH SCIENTIFIC SPECIALIZATION
Liceo Scientifico P.P. Parzanese, Ariano Irpino - Italy (1998-2002)
Specialization: Scientific

11. My LANGUAGES
Italian – native
English – fluent
Spanish – fluent
Greek - intermediate

12. ◍ Microsoft Office
◍ Customer Support
◍ Mac OSX
◍ Windows
◍ Social Media
◍ Adobe Creative
Suite
◍ Final Cut Pro
◍ CRM
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13. ◍ Armando De Paola
◍ (+30) 6972 679 075
◍ arm.depaola@gmail.com
◍ skype: arm.depa
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14. Thanks!