CARM-Pro and CARM-Web are collection and asset recovery software systems designed to streamline the delinquency collection process for financial institutions. The systems provide automated recovery operations, powerful work queues, comprehensive reporting, and tracking for all stages of debt issues. They are scalable for institutions of all sizes and maximize productivity through customized screens and messages. The systems also simplify vendor management and allow import and export of data to and from third-party collection agencies.

1. Asset Recovery Manager - Professional
TM
Learn why more financial institution executives have chosen
ARM-Pro than any other recovery system in the US.
TM

2. Collection and Asset Recover Manager – ProfessionalTM (CARM-ProTM) and
Collection and Asset Recover Manager – On-LineTM (CARM-WebTM)
CARM-ProTM and CARM-WebTM are desktop and browser-based, host-interactive collection and special asset recovery systems designed
to streamline the complex delinquency collection process, while allowing management to maintain compliance with internal and external
policies and procedures relative to collections and recoveries. CARM-Pro and CARM-Web can operate in any mixed environment, at a
financial institution’s site or in a data center (or central holding company operations center). CARM-Pro and CARM-Web are very scalable
systems, and can operate in small institutions with limited collection staff to much larger organizations with well over $10 billion in assets.
Maximize Recoveries Operations’ Impact for your Institution. Powerful and Flexible Queues:
Grow recovery income, increase productivity and deliver • Work the right accounts, in the right sequence, as defined by
comprehensive account-level income and expense tracking: your institution.
• Fully automated recovery operations • Unlimited additional advanced work lists give collectors
• Track balance, interest, late charges and twenty client subsets of accounts to work, for special situations (like
configured “accumulators” (like legal fees, repossession bankruptcies, repossessions, foreclosures, concerning
fees, agency fees etc.). employers, branches, loan officers, loan applications,
• Institution-defined debit and credit transactions, can split city/towns, end of month, by vendor (agency, attorney,
across multiple “accumulators”; or “water fall” down a other) etc.)
defined series of “accumulators”.
• Perform individual account and group invoicing Simplify Status and Control Reporting:
• Preserve all collector information (from when accounts were • Litigation preparation, loan review meetings, on-site collections
delinquent), as accounts are transitioned to recoveries are greatly simplified and strengthened with comprehensive
• Account-level recovery budgeting caps expenses at reporting on sterile and complete collection documentation.
institution-defined levels.
• Simple user interface harnesses flexible yet powerful finan-
cial services.
• Outbound debtor messaging
• Rule-based (automatically sent based on institutional rules)
and single-click letters
• Single-click standard or custom messages
• Message, letter and transactional security defines which users
have access to each function and area of the system.
• Powerful work flow automation
• Custom-configured for your unique environment
Track all stages and debt issues:
• Charged-off • Repossession
• Bankruptcy • OREO
• Foreclosure
Maximize Productivity:
• Institutionally-configured screens ensure users have critical
debtor information displayed where they need it, called what
they want – preventing “hunt and search” before or during calls.
• Institutionally-configured standard messages increase
productivity, ensure appropriate follow-up (with chained
ticklers), and provide clean documentation.
• Institutionally-defined letters (or IBS’ default standard letters)
speed debtor correspondence, while tightening compliance
and providing clean documentation.
Simplify Vendor Management and Third-Party
Collection Information:
• Assign accounts to queues by vendor, lawyer, or to third-
party collection agencies.
• Export files containing any data from the database to third
party collection agencies or other vendors.
• Import agency files containing contact notes and activities
to monitor agency performance.
Asset Recovery ManagerTM – Professional (ARM-ProTM) vs 3.98

3. Comprehensive, Standard and Unlimited
Ad Hoc Reporting:
Standard:
• ARM Detail Report—Sorted by Current Balance
• ARM Detail Report—Sorted by C/O Date
• ARM New C/O Accounts by Status—Sorted by Name
• ARM Transaction Report—Grouped by type
of Transaction
• ARM Transaction Report—Grouped by Account
• ARM History Report by Account
Ad Hoc, like:
• Special Status account reporting
• Recommended Charge-Off Account reporting
• Account reporting by Collection Agency, Vendor
or Lawyer
• Bankruptcy Tracking
• Foreclosure Tracking
• Repossession Tracking
System Requirements
• Windows Server 2000 Standard Edition
• Microsoft SQL Server 2000 or Microsoft SQL Server 2005
(Microsoft Desktop Engine of SQL Server 2000 or SQL Ex-
press of SQL Server 2005 can be used for less than 11 users)
• 17” Monitor
• CARM-Pro: Windows 2000, Windows XP, or Windows Vista
• Microsoft Word 2002 (including MS-Query) or higher
• CARM-Web: Microsoft Internet Explorer 6.0 (SP1)
• CARM Pro’s e-mail functionality requires a Microsoft
MAPI-compliant e-mail system.
• CARM Pro’s dialing functionality requires a Microsoft TAPI-
compliant modem or dialer.
• All updates and patches must be applied to all
prerequisite software.
Intelligent Banking Solutions, Inc. | PO Box 2690 | 35 Little Sunapee Rd. | New London, NH 03257 | ph: 603-410-5700 | fax: 603-410-5739 | www.ibshome.com