April CV
- 1. James Pallister
University College London, BA: Class 2.1 (Hons) Hispanic Studies
Graduated 2013
Contact: jamespallister@yahoo.com Tel: 07962243221
Key$Skills:$$
$
+Fluent$written$and$spoken$Spanish!
+University$accredited$competency$in$Portuguese$and!advance!level!of!French!
.Proven$ability$to$prioritise$and$act$upon$confidential$data$in$a$target+driven$
environment.!This!was!expected!of!me!at!Her!Majesty's!Revenue!and!Customs,!where!
my!tasks!included!processing!sensitive!customer!data!to!tight!deadlines!whilst!
maintaining!the!agency's!high!quality!control!and!productivity!standards.!!
.Effective$verbal$communication.!including!succinctly!conveying!complicated!technical!
issues!to!a!variety!of!listeners.!HRMC!demanded!clear!and!strictly!regulated!
interactions!with!customers!regarding!their!tax!profiles,!and!my!role!as!an!English!
language!teacher!to!foreign!students!has!led!me!to!appreciate!the!importance!of!
patience!and!precision!when!talking!a!student!through!an!unfamiliar!topic.!!
Most$Relevant$Work$Experience:$$
!
Advertising!monitor!at!Ebiquity!Plc!10/2014!to!10/2015.!
!
My!post!required!that!I!acquired!and!branded!published!adverts!in!accordance!with!
our!varied!and!substantial!client!request!list.!I!was!also!required!to!translate!the!
adverts!I!had!acquired!into!English!from!Spanish!and!French.!My!role!as!an!advertising!
monitor!for!Ebiquity!Plc!required!fluency!in!two!languages!(Spanish!and!French),!a!
thorough!knowledge!of!IT!skills!and!an!ability!to!adapt!to!an!ever!changing!workload,!
all!the!while!reaching!company!targets!for!accuracy!and!work!completed.!Time!keeping!
was!essential!as!was!organisation!as!I!was!charged!with!prioritising!my!work!in!order!to!
accomplish!the!goal!at!hand.!Therefore!though!I!worked!as!part!of!a!team,!where!
excellent!communication!skills!were!essential,!I!was!able!to!work!on!my!own!initiative!
effectively.!!
!
- 2. Freelance!Musician!10/2013!to!present.!
.I!am!an!experienced!musician!who!has!taught!guitar!and!performed!in!function!bands!
all!across!the!U.K.!This!has!allowed!me!to!become!a!confident!performer.!The!added!
teaching!experience!has!allowed!me!to!further!hone!my!strong!communication!skills.!
Excellent!organisational!skills!are!essential!particularly!when!booking!concerts!and!
planning!lessons.!Working!within!groups!and!bands!has!also!allowed!me!to!build!upon!
my!strong!team!working!skills.!
!
Languages!Assistant!at!IES!Los!Pedroches,!Pozoblanco!Spain.!10/2011.06/2012!
.I!taught!English,!Science!and!Maths!to!12.18!year.olds.!!
.Aside!from!the!class!room!teaching!my!duties!included!lesson!planning,!marking!and!
coordinating!end!of!year!assessments;!this!required!a!high!degree!of!personal!
responsibility!and!organisation.!!
.!Assisting!with!extra.curricular!activities!such!as!school!trips!and!school!plays!also!
made!me!recognise!the!importance!of!warm!and!positive!staff!relations!for!ensuring!a!
happy,!dynamic!and!above!all,!productive!learning!environment!for!the!students.!!
Freelance!English!Language!Teaching.!10/2011.06/2012!
.I!taught!private!English!classes!to!students!ranging!from!children!as!young!as!four!to!
adults.!Orientating!a!structured!learning!programme!on!the!individual!needs!of!each!
student!is!a!truly!rewarding!experience,!as!it!allows!them!to!derive!great!satisfaction!
from!their!own!progress!to!specific!learning!goals.!!
!
Administrative!Assistant!at!HMRC,!Longbenton.!01/2009.07/2009!
.!I!worked!in!the!Returned!Letter!Service,!ensuring!tax!information!was!updated!
accurately.!The!large!volume!of!cases!made!mental!stamina!essential;!work!not!only!
had!to!be!completed!to!a!high!standard,!but!also!quickly.!Cross!departmental!
deadlines!and!targets!also!often!required!me!to!assume!new!responsibilities!during!
exceptionally!busy!periods.!Data!confidentiality!and!process!accuracy!were!also!
imperative.!!As!the!agency!dealt!with!sensitive!information!including!bank!details!and!
earnings,!due!respect!to!the!customer!and!their!financial!needs!informed!my!daily!
tasks!and!drove!me!to!ensure!the!highest!standards.!Multi.tasking!with!diverse!data!
points!and!IT!programmes!is!also!consequently!a!familiar!task!for!me.!
Previous$Education,$Ponteland$high$school$2003+2008:$$
!
- 3. !A.Levels!(2008)!
French:!A,!History:!A,!Spanish:!A!
!
GCSEs!(2006)!!
English!Language:!A*,!English!Literature:!A,!Dual!Award!Science:!AA,!History:!A*,!French:!A*,!
Mathematics:!C,!Music:!A,!Spanish:!A*!
Other$Work$Experience:$$
!
Full!Time!Receptionist/!Cleaner!at!UCL!Halls!of!Residence.!06/2010.!10/2010/!and!06/2011.
10/2011!and!06/2013!–!9/2013!
.My!tasks!included!answering!customer!and!visitor!queries,!ensuring!completion!of!
administrative!and!maintenance!requirements,!and!generally!creating!an!approachable!point!
of!contact!between!the!University!of!London!and!its!guests.!!
.Duties!were!typically!divided!amongst!a!small!team,!and!a!sound!group!work!ethic!was!
required!to!ensure!the!smooth!running!of!services!for!the!best!customer!experience.!!
.Shifts!also!included!weekends,!and!required!flexibility!at!short!notice.!!
!
Barista!at!Starbucks:!08/2008.10/2008!
.Starbucks!is!a!highly!customer.centric!company,!and!I!learnt!to!harmonise!individual!customer!
needs!with!a!fast.pace!working!environment.!!
.Working!with!the!diverse!body!of!people!which!comprises!Starbucks'!workforce!was!also!an!
enjoyable!experience,!and!I!now!greatly!value!difference!and!adaptation!in!the!workplace.!$
Extracurricular$Activities$$
!
.I!am!a!devoted!lover!of!music!and!a!performing!guitarist.!I!am!exceedingly!proud!of!my!grade!
8!in!electric!guitar!and!my!performances!across!the!country,!both!solo!as!well!as!with!bands.!!
!
.The!venues!I!have!played!at!include!the!O2!Academy!in!Newcastle!Upon!Tyne!and!the!Sage!in!
Gateshead.!!I!currently!regularly!play!with!my!band!at!weddings,!birthdays!and!private!parties!
across!the!UK.!
!
